About blueAPACHE

blueAPACHE is an Australian owned award-winning Managed Service Provider, recognised for the 5th year running, as Mid-Market Partner of the Year at the ARN Innovation Awards. We pride ourselves on being a genuinely great place to work, with a vibrant culture, clear vision, and strong leadership. When joining blueAPACHE, you are joining an organisation that is driven by our core values of employee and customer experience.

What You'll Do

This newly created role presents an amazing opportunity to build upon your solid knowledge of employment law and HR advisory support, with this position working end to end across the employment lifecycle. Responsibilities will be varied, and will include:

• Maintain and enhance our onboarding toolset to ensure high quality onboarding 
• Support the business with timely, accurate and practical reporting on all elements of the employee lifecycle built on reliable HRIS data including monthly reporting to the Executive
• Develops and enforces HR policies aligned with legal requirements and organisational strategy.
• Ensure all people policies and procedures are continually reviewed and aligned to bA Values and compliant with relevant legislation
• Develop collaborative partnerships with all leaders that are built on open communication and transparency
• Establishes the process for conducting annual or quarterly performance reviews, including timelines, guidelines, and tools (such as evaluation forms, software, and review cycles). This process ensures that all employees are evaluated consistently and fairly.
• Promotes a continuous feedback culture, where performance is not only reviewed at the end of the year but on an ongoing basis. This allows for real-time adjustments, support, and development.
• Manages risk associated with employee relations, ensuring proper handling of grievances and disputes.
• Actively participate in the ongoing innovation of HR processes and activities to continuously improve service delivery and value add to the business
• Manages promotion and succession planning processes based on merit and performance data.

What You'll Need to be Successful

To excel in this role, you will demonstrate previous experience working in a HR role, being exceptionally skilled at managing employee life-cycle activities and processes with a high-level of accuracy and be comfortable at interpreting policies, procedures and to provide sound advice to employees and People Leaders. You will be customer centric by nature, highly organised, adaptable and comfortable working with ambiguity.  Ideally, we are seeking:

• Previous experience (5+ years as a guide) in an HR position
• Demonstrated knowledge of Australian employment legislation and practices
• High level attention to detail
• Drive and ability to work in a high volume, fast-paced, fluid environment
• Ability to liaise and communicate confidently with employees across the business
• Ability to maintain a high level of confidentiality and professionalism with sensitive information
• Work well within a team environment, but also capable of working independently to progress workloads and priorities
• Any prior experience working within an IT organisation would be an advantage but not mandatory

What’s in it for you?

blueAPACHE continues to grow and we recognise our people are our most significant differentiator.

• blueAPACHE offers an environment to make a real difference, develop careers within a supportive and rewarding environment.
• Take advantage of our Employee Benefits platform – novating leasing, discount shopping & insurances!
• Ongoing training and development including paid certifications.
• Employee referral programs - once you are in and you are loving it - you can refer a friend and get paid for it!

Please note, all offers of employment at blueAPACHE are subject to Police Clearance Checks.

Our Pact Packaging division is pioneering a whole of product lifecycle approach to sustainable packaging solutions.

Partnering with global brands to local dairy producers, we integrate supply chain efficiencies and sustainable practices into everything we design and manufacture.

 About this opportunity

The Maintenance Manager will lead the engineering/maintenance function to ensure the highest standards of asset care that will support Safety, Quality, and Production through condition and TPM functions that underpin OEE improvement.

With a strong commitment to accelerate safety and productivity performance, you will lead and coach your team to embed a culture of continuous improvement and best practice maintenance methodologies

Your key responsibilities will be to:

• Provide leadership, coaching and support to the maintenance, allocating & prioritising tasks to execute maintenance and reliability plans
• Work closely with Production and Quality teams to troubleshoot issues and maintain plant production capability  
• Perform Root Cause Analysis on all critical failures of plant and ensure action items derived are implemented and sustained
• Enhance and expand the site preventative maintenance program to efficiently support Operations and innovation
• Set the overall strategy and standards for best to improve efficiency minimise production downtime
• Co-ordinate all contractor support, services, and maintenance activity (Inc. Financials)
• Actively support the implementation of capital projects

Your skills and experience

• Visible belief and demonstrated leadership in driving a Zero Harm culture
• Engineering Degree (Mechanical) or can demonstrate equivalent experience/training (Trade qualified)
•  MEX Maintenance software experience
• Result driven focus with strong mechanical aptitude
• Formal training in Lean manufacturing techniques and root cause analysis (desirable)
• Proven ability to coach, mentor and develop maintenance teams
• Related industry experience, preferably within the FMCG industry but not essential
• Experience in equipment criticality and failure mode analysis
• Exposure to lean principles for continuous improvement
• Understanding of OHS regulations and food safety practices
• Exceptional communication skills and strong rapport-building techniques
• Advanced skills in CMMS software/systems such as MEX or SAP
• A flexible, resilient approach that encourages a positive work/team environment

About Us:
TEG Life Like Touring has produced hit shows and experiences for some of the world’s most popular entertainment brands for over 10 years, including PAW Patrol, Disney, Pixar, Peppa Pig, Sesame Street, Dora The Explorer, among countless worldwide entertainment brands. TEG Life Like tours and experiences have been enjoyed by millions across Australia, New Zealand, North America, Europe, Africa, South America and the Middle East.

About the job:

The TEG Life Like Touring Theatrical Project Marketing Manager will develop and deliver a marketing campaign for the presentation and production of a new 2025 family theatre show Australian tour, as well as providing marketing support for international Promoters and partners. 

The role works closely with the producers on managing the national tour marketing campaign, including social media, as well as managing relationships and local marketing campaigns with Australian tour venues and the chosen publicist. 

Experience in marketing live theatre and ticketed entertainment, knowledge in both traditional and digital methods of theatrical marketing, and social media management experience and skill, will be essential to this role. 

About You:

The Theatrical Project Marketing Manager will be dynamic, creative, a fast worker, and adventurous with attention to detail as a crucial attribute. An interest in the performing arts and experience in theatrical tour marketing is desirable and will be most beneficial in the role. 

Key responsibilities:

• Develop and deliver an innovative marketing campaign for a brand-new family show.
• Work with the Creative Producer and team to develop and implement the Marketing Strategy to maximise brand exposure and build audiences for TEG Life Like Touring.
• Work with the Creative Producer and team to develop and create marketing content to be used across multiple years and for world markets.
• Be the brand guardian and take responsibility for ensuring uniformity and a consistently high standard of all collaterals.

Key Selection Criteria:

• Diploma in Marketing or other relevant industry qualification or experience
• Experience in marketing theatrical productions 
• Experience in marketing experiences and/or events is highly desirable
• Experience managing digital and social media platforms
• Keen eye for detail in delivering written and visual communications 
• Ability to work flexible hours when required
• Proven record of excellent customer service stakeholder management
• Experience in managing budgets and financial reporting
• Computer literacy including Microsoft Office (Word, PowerPoint, Excel, et al) and/or the equivalent
• Graphic design and video editing skills, an advantage

Here’s a taste of what TEG offers:

• Complimentary tickets to selected events
• Birthday Leave
• Volunteering Leave
• Access to wellbeing discounts
• Flu Vaccinations
• Company Paid Parental Leave
• Free Advice and Support (EAP)

What you can expect?

• Global Reward and Recognition Program
• Supportive and exciting Learning and Development Opportunities
• Career Pathways
• A commitment to Diversity, Equity, and Inclusion
• Great team members!

To Apply: 

Please submit you application through the “apply now” button. 

Please include a cover letter, responses to the Key Selection Criteria and your CV.

We are looking to move very quickly, so please don’t delay getting your application in. 

We look forward to hearing from you! 

About TEG

TEG is a global leader in Live Entertainment, Ticketing and Technology. Every day TEG connects fans to experiences and customers with brands. We are proud partners of some of the world’s largest and most iconic venues as well as leading event promoters globally. TEG operates worldwide out of seven country offices and includes Ticketek, Ticketek Marketplace, Ticketek UK, Ticketek New Zealand, Ticketek Malaysia, Ticketek Philippines, Softix, TEG Live, TEG Dainty, TEG Sport, TEG Van Egmond, Laneway Festival, Handsome Tours, SXSW Sydney, TEG Theatrical, MJR Presents, TEG Lifelike Touring, TEG TES Live, Brickman, Rugby Live, TEG Europe, TEG USA, Qudos Bank Arena, FAN+, VIP NOW and Ovation.

For more information about TEG please go to http://www.teg.com.au/

TEG is an equal opportunity employer committed to embrace diversity, respect, and care for our people and communities.

If there are any adjustments that need to be made to ensure you have a fair and equitable experience in our recruitment process, please advise us when scheduling your interview.

An exciting opportunity has arisen for a Client Services Manager to join our Ticketek team based in Adelaide!

Ticketek is part of TEG, we believe that nothing beats the live experience, whether it is concerts, sports, musicals, exhibitions or e-sports. 

About Ticketek

Ticketek is a global leading event ticketing company, powered by our database of 11.7 million unique live entertainment fans, and our ticketing platform Softix. Our unrivalled marketing capability utilises best in class, data driven digital marketing and analytics platforms, demonstrated in our ability to sell in excess of 23 million tickets to over 20,000 events every year.

We bring thousands of live events to fans, sell 30 million tickets at some of the world’s most iconic venues, welcome two million fans to our own venues, and connect hundreds of entertainment and brand partners to new audiences each year. We operate in 40 countries on six continents.

The Client Services Manager will join our Ticketek team based in Adelaide. The role will work closely with clients from SA’s most prestigious venues, stadiums and clubs ticketing world-class sporting and entertainment events. 

As a Client Services Manager you will ensure each client receives a high standard of service delivery and continuity across their accounts. You will liaise directly with our clients as well as various internal departments such as marketing, web, technology and finance to ensure our clients maintain a high level of service delivery.

As Client Services Manager, your role will include:

• Client Relationships: Partnering with Clients to discuss event ticketing build requirements and time frames. Delivering accurate event builds. Providing timely and concise reporting and insights
• Event Operations: Build and maintain events within the Ticketing System as well as manage ticketing operations on event day
• Event Marketing and Promotions: Collaborate with internal and external leads to ensure marketing and promotional strategies are implemented ahead of time and fulfilled as planned
• Business Development: Work with the State Manager and your team to innovate and provide value-added services and solutions to Clients that increase ticket sales and build brand and event profile

The Person

To be successful in this role, you will:

• Have a passion for live events
• Demonstrate a client focused attitude, being a true ambassador for our brand
• Be a team player willing to strive to deliver exceptional results
• Possess attention to detail
• Be able to troubleshoot and problem solve
• Communicate with style and professionalism, across all levels of business relationships, both internally and externally
• Have a passion and love for Sport is encouraged but not essential

 Essential experience & skills:

• Excellent verbal and written communication.
• Ability to develop new and existing relationships with clients
• Ability to resolve client/customer problems in a helpful manner
• Understanding or ability to learn ticketing systems and processes

Desirable, but not essential, experience & skills

• Client/customer relationship skills
• Experience in Event or ticketing roles
• Tertiary qualified

Other key considerations for this position

Due to the nature of this role, work is required outside of business hours and on the weekend.

At TEG all your hard work in helping change the way we interact with clients and customers will not go unnoticed. In return we support and reward great performance by offering competitive salaries, employee benefits and incentives.

So, what does TEG offer?

At TEG all your hard work in helping change the way we interact with clients and customers will not go unnoticed.

In return we support and reward great performance by offering competitive salaries, employee benefits and incentives.

• Birthday Leave!
• Gym Membership Perks
• Free Advice and Support (EAP)
• Flu Vaccinations
• Learning Opportunities and support
• Company Paid Parental Leave
• Complimentary tickets to selected events
• Going the Extra Mile (GEM) Awards and Service Award
• Opportunities to support our community and partners

TEG is an Equal opportunity employer committed to embracing a diverse and inclusive work environment.

About TEG

TEG is Global leader in live entertainment, ticketing, and technology. TEG includes Ticketek, Ovation, TEG Dainty, TEG Live, Eventopia, Qudos Bank Arena, TEG Venues, Softix, Life Like Touring, The Entertainment Store, Brickman Exhibitions, Nice Events, Propaganda, MJR Presents, Handsome Touring, TEG Theatrical and TicketWorld, TicketCharge, Ticketek Marketplace, TEG Sponsorship and VIP Now.

We believe in creating a place where our people can do their best work!

Learn more about TEG here www.TEG.com.au

*Only direct applications will be considered. No recruiters please*