Education Perfect offers a suite of products designed to empower educators and amplify their impact in the classroom. We aim to enable teachers to personalise learning at scale with a range of powerful learning, assessment, and insights tools, helping them and their students reach their full potential. 

As an EPeep, you’ll work on projects that have a real impact on students' lives and have the freedom, support and resources you need to develop your skills and grow your career.

About the role

Join Education Perfect as a Business Development Manager for Essential Assessment (EA), our K-6 Numeracy and Literacy assessment platform loved by more than 2800+ schools across Australia.

Part of our high-performing EA Sales team, you will develop and manage a sales pipeline, meet sales targets and identify upsell opportunities across your Southern QLD & Northern NSW portfolio of schools. You will work closely with other EA teams to grow brand awareness of Essential Assessment and ensure exceptional customer service and support for both prospective and trialling schools in your territory. Through your efforts, you will enjoy the satisfaction of genuinely helping teachers and supporting the learning of thousands of students. 

Our ideal candidate is based in the Gold Coast or Northern NSW. 

What you will do

• Meet and exceed individual quarterly and annual sales targets
• Identify and close upsell and cross-sell opportunities within your portfolio of schools
• Build strong relationships with key decision-makers and educational departments through in-person visits, phone calls, and online meetings
• Support accurate revenue analysis and forecasting by effectively managing the CRM at every pipeline stage
• Attend local conferences and engage in events to network and promote EA brand recognition in your region
• Share insights from teachers to inform new product developments, content, and marketing campaigns.

About you

• B2B sales experience, preferably in K-6 edtech or educational publishing
• Proven track record of consistently meeting and exceeding sales targets through a mix of hunting and farming sales activities
• A genuine interest in education and a desire to positively impact teachers and learners
• Primary teaching qualification and/or Australian primary teaching experience (desirable)
• Excellent written and verbal communication skills, capable of engaging with school stakeholders and decision-makers at all levels
• A valid driver's licence is required for this role, as you'll spend 50% of your time travelling to meet with schools and build our reputation through face-to-face interactions. (The other 50% will be working from home, with regular opportunities to connect at our EP offices)
• A proactive, positive attitude and an entrepreneurial spirit
• Experience using a CRM to manage pipelines effectively, with a commitment to data hygiene
• Experience with HubSpot, Subskribe, and/or Gong (desirable)

Equitable opportunities, growth, and development lie at the heart of how we work at EP. We understand that not all applicants may possess all the following attributes so if you think you have what it takes, but are not sure you check every box, we would love to still hear from you!

What we offer

• As our team is based globally, we offer both remote and flexible working arrangements
• For our remote workers, a communication allowance towards your monthly internet or phone charges and $1000 towards setting up your home office
• Three extra days of annual leave during our end of year shut down period, parental leave top ups and a community service day
• Wellness allowance to use on anything to support your mental and physical wellness
• EAP with unlimited sessions
• Employee Equity Bonus Plan
• Employee referral program - $2000 when you refer a new team member
• Ongoing professional development, including opportunities to develop your career into other areas of our business and access to EPs Learning Hub 
• EP support groups - Mana Wahine, DEI, Environmental Impact and Wellness Committees
• The opportunity to work within a growing global business with Diversity Works accreditation, Carbon Net Zero BCorp status, Digital Promise certification, and an unwavering commitment to our mission, people, and community

We celebrate individuality, value diversity, and understand that flexible and remote work opportunities enable our team members to work in a way that fosters creativity and inspires individual brilliance. When you work with us, you're not just joining a company - you're joining a team united by the desire to make a difference.

Why join us?

We are one global company made up exclusively of knowledgeable, passionate, and creative individuals with expansive experience coming together to reach shared goals.

Above all, we are committed to promoting diversity and inclusivity within the workplace. We want to ensure that no job applicant, temporary worker or employee receives less favourable treatment on the grounds of age, disability, gender and transgender status, race and ethnicity, religion and belief (including no belief), marriage or civil partnership status or sexual orientation.

Role Purpose:

The Senior Customer Success Manager role is an integral part of the team and is responsible for driving performance and sales support for our retailer partnerships in APJ. This role is centred on supporting our retailer teams throughout the pre and post onboarding process. This includes managing the day-to-day support for our retailer partners, and providing efficiency in the development and operational management. The position requires strong interpersonal skills to manage day-to-day client communication, a strategic mindset to help develop media recommendations and help to deliver the retailer's goals.

Responsibilities and Duties:

• Provide world-class service to our retail partners, manage the day-to-day communication and collaboration with external brands/suppliers and internal cross-functional team members
• Present the platform through succinct and efficient demo’s as and when required
• Responsible for the commercial strategy to ensure success for both parties.
• Prepare and present monthly performance reviews for individual clients to report on key performance metrics and recommendations for future strategies to enhance ROI
• Support the build of all material creation campaign completion, bespoke presentations, marketing material.
• Support Suppliers with the campaign set up and optimization recommendations
• Help to monitor overall campaign performance, where necessary, provide recommendations
• Inform our retailer of their campaign status each month, if necessary, gather approvals from Business Lead and/or client on optimizations on improvements etc.