“When you believe in the power of LEAP, it’s easy to help our network of lawyers believe too.”

CLIENT RELATIONSHIP MANAGER, Sydney Australia

·        Our Client Relationship Managers ensure long-term retention of our clients, maximising their satisfaction of, and loyalty to LEAP.

·        Work for a Culture that values its Employees

·        Full-time, hybrid

ABOUT LEAP

LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI – one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement has kept us reimagining productivity tools for lawyers and their staff to support our guiding purpose, to ‘Help lawyers who help people’. The market leading software we develop and support is used by more than 100,000 lawyers and their staff in small and medium sized law firms.

Working alongside our international team of passionate high achievers, you’ll join a fast-growing technology business where things seldom stay the same for long. With more than 1000 smart, caring and ambitious ‘LEAPsters’ working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, you’ll find yourself in good company here.

MEET THE CLIENT RELATIONSHIP TEAM

Our Client Relationship Managers are the passionate product experts building trusted client relationships that turn new and existing customers into proud LEAP advocates. A team of friendly, caring problem solvers who thrive on helping others.

Reporting to the Director of Client Engagement, you will be involved in aspects of support, account management, product and feature demonstration, education of clients and more. 

Our Client Relationship Managers ensure long-term retention of our clients, maximising their satisfaction of, and loyalty to, LEAP and minimising client churn. They effectively engage with at-risk clients to win their confidence and to develop successful product adoption and retention strategies.

WHAT YOU’LL DO

·        Maximise the productivity of clients using LEAP by confidently demonstrating new features, products and add-ons

·        Build trusted relationships by understanding the client’s challenges and needs and provide/facilitate effective solutions

·        Work with key stakeholders (Principals and Practice Managers) to suggest improvements to productivity and utilisation using LEAP features and products

·        Identify at-risk accounts by monitoring and analysing “Client Health” metrics, NPS results and other feedback to identify clients who are not realising the full benefit from their investment in LEAP

·        Collate positive client testimonials for use in marketing material

·        Represent the voice of the client to provide input into LEAP Dev, Marketing and Sales

·        Collaborate closely with Implementations, Renewals and Companion Product teams to address issues and to identify expansion / upsell opportunities

·        Ensure all client activity is accurately logged in Salesforce (CRM) in a timely manner

·        Attend and present at conferences, roadshows, webinars, exhibitions and events, networking with existing clients and prospective clients

·        Achieve individual and team targets, including “Top 5” goals aligned with the company’s goals

WHAT YOU’LL BRING

• Experience working within the legal industry, preferably in practice management
• Proven ability to negotiate and engage in a confidence-winning manner, achieving commercial outcomes and high levels of client satisfaction and loyalty
• Track record of meeting and / or exceeding sales targets and KPIs
• Ability to build strong relationships with both clients and internal stakeholders through confidence and trust
• Effectively deal with difficult clients and situations
• Experience within a similar business development/relationship-building role (desired, but not essential)

• Friendly, supportive, and driven culture
• Complimentary gym membership
• Fully stocked pantry
• Monthly massages
• Break out area and sporting activities
• Monthly celebrations for birthdays, work anniversaries, new joiners
• Generous Parental Leave benefits
• One additional paid "Be Me" leave day per year to celebrate being you!
• Opportunity to participate in our Employee Share Scheme

LIFE AT LEAP

LEAP is all about impact, growth and ownership. We’re united by a genuine passion for what we do, enriched by the care we show to our customers and each other and driven by the difference we can make together.

LEAPster culture is about prioritising and celebrating the incredible humans behind our market-leading technology. Think performance-driven remuneration incentives, flexible hybrid work, a world-leading Parenting Policy, regular social events, free gym membership and so much more.

At LEAP, we promote equal opportunity. Creating a culture of diversity and inclusion not only promotes innovation but we believe is the right way to do business. Our LEAPsters bring different cultures, genders and perspectives to their days and we wouldn't have it any other way. We welcome and encourage you to apply, no matter who you are or how you identify.

…unless you are representing a third-party agency. Thanks for thinking of us, but we will not review any CVs from external recruitment agencies.

SOUND LIKE A JOB YOU WERE BORN TO DO? WE WANT TO HEAR FROM YOU AND CAN'T WAIT TO RECEIVE YOUR APPLICATION!

More you should know

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As an Assistant Store Manager you’ll:

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Who we are: As a proud not for profit organisation since 1922, Respect Aged Care serves older residents through our high standard of care and community. Our focus is on giving back to older adults by fostering communities of belonging. Headquartered on the northwest coast of Tasmania, our philosophy is: Everyone deserves the right to a life well-lived, with dignity and respect.

Our organisation is constantly growing, with many homes and thousands of residents and employees across Victoria, New south Wales and Tasmania. Respect also has home care services in multiple states, and more than 700 units in different retirement villages and independent living communities.

As Cleaning Services Assistant you'll be responsible to provide cleaning services which contribute to a safe, clean and home like living environment for residents and staff.

Key Duties:

• Provide cleaning services according to established cleaning schedules.
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• Maintain records of completion of cleaning schedule duties.
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• Participate in the infection control program.
• Contribute to a safe environment when undertaking duties ensuring equipment is not obscuring exits and passageways.
• Any other task not defined but within the employees skills, as directed by the organisation.

Essential: 

• Training or experience in cleaning.
• Current National Police Certificate (or ability to acquire).
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• Experience in residential aged care.

To be considered for employment with Respect, each candidate must satisfy the legislative requirements of Aged Care Worker Screening to ensure suitability to work in the aged care industry.

What we can offer you:

• Competitive salary and entitlements.
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The purpose of this position is to consistently recruit, train, manage, motivate

and lead a team of sales people to meet or exceed monthly targets such that

customer retention and portfolio growth, and hence turnover growth, is

sustainable in the longer term.

In this role you will be responsible for:

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• Develop and maintain strategic business relationships with customer base within major accounts
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• Minimum of 2 years’ demonstrated experience working within a service industry (desirable)
• Experience in B2B sales and cold calling
• Outstanding verbal and written communications skills
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We will provide you with a competitive base salary, highly rewarding uncapped commission structure, company vehicle, mobile phone, and tablet and career opportunities. If you enjoy sales, being independent, on the road and driving, then APPLY NOW!

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What’s on offer?

• Permanent full-time opportunity
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About us: 

Investors Mutual Limited (IML) is a boutique equities fund manager with a proven track record of delivering consistent, long-term returns for our clients. Founded in 1998, we’ve established ourselves as a trusted partner for investors, and high-quality companies in Australia.

Join our team and be part of a dynamic and innovative investment firm. We offer a collaborative work environment, opportunities for professional growth, and the chance to contribute to the success of our clients.

About the Opportunity:

The Team Assistant position is a genuine office all-rounder role, where you are responsible for the smooth functioning of the office on a day-to-day basis, including ensuring a safe work environment, and providing administrative support to the executive team and other team members as required.  Reporting to the Chief Operating Officer (COO) you are responsible for variety of responsibilities, including:

• Manage front office activities, such as greeting visitors, managing phone enquiries, distributing correspondence.
• Office supplies & logistics: Organise couriers, manage office supplies, and process leave requests.
• Travel & accommodation: Book travel and accommodation arrangements for the team as required.
• Vendor management: Manage external vendor accounts and ensure timely payments.
• Accounting support: Manage corporate credit cards, process invoices, and data entry
• Executive support: Provide administrative support to senior executives, including diary management and document preparation.
• Investment team support: Offer administrative support to the Investment team.
• HR support: Assist with various HR tasks, including onboarding and offboarding processes.
• Office upkeep: Ensure a safe, clean, and comfortable work environment for the team.
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• Office refurbishments: Coordinate and oversee office refurbishments and renovations as required.

What you’ll need to succeed:

• Appropriate experience in office management or a relevant discipline.
• Great organisational and time-management skills.
• Strong verbal and written communication skills including the ability to write reports and prepare presentations.
• Demonstrated ability to engage positively with internal and external stakeholders.
• Great attention to detail and accuracy.
• Proficient in Microsoft Office suite (Word, Excel and PowerPoint. Outlook) 
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• Self-starter, keen and able to work off own initiative.

To apply: Please provide a covering letter specifically addressing the selection criteria together with your CV.