First Focus, Australia's best Managed Service Provider, is seeking an experienced Training and Onboarding Manager, on full time basis at our offices in either Bentley WA or Brisbane CBD.

About First Focus

We are a fast growing, national MSP with aspirations to become the best career developer in our space in Australia. We have established a strong training culture as well as several unique training programs including Leadership Lab, Fast Track, Immersion and Bootcamp. We are in the process of adding the ‘First Focus Leadership Academy’, a hands-on leadership development program for middle managers to round out our suite of training programs. 

About the role

The Learning and Development Specialist will ultimately have ownership of the entire First Focus Academy which encompasses all training programs, together with our LMS and video library. 

In addition, they will be responsible for the onboarding function across the business, ensuring that new employees have the best possible experience and are able to become settled and productive as quickly as possible.

Reporting to the CPO, the successful candidate will have proven experience in implementing and managing successful training programs, ideally in the technology space.

• Demonstrated experience in a similar role, ideally in the technology space 

• Proven track record of implementing and managing successful leadership training programs 
• Experience in creating and implementing onboarding tracks and upskilling plans

• Excellent communication and facilitation skills 

• Strong program management skills  

• Highly developed emotional intelligence 

• A  passion for learning and people development

• A warm personality and a great sense of humor! 

• Genuine and authentic connection with our First Focus values (check them out on the About Us page of our website) 

• Up to $120k plus super depending on experience.

• A dedicated training day each month (10 per year)

• Multiple opportunities for personal and professional development  

• Option of a subsidised Tesla company car as part of your salary package  

• Inter-office travel program to work from other offices and locations 

• Free access to our EAP, including 1:1 coaching sessions from qualified psychologists or counsellors 

• Volunteer days and the ability to get involved in our ‘Make A Difference’ Council 

• Company profit share for all employees with 2 years tenure or greater 

• Regular social events, and a great team culture! 

First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills. 

We are seeking an experienced and dynamic General Manager to lead our dedicated team at Novotel Canberra.
As the General Manager, you will be responsible for overseeing all aspects of the hotel’s operations, ensuring a seamless guest experience, driving financial performance, and fostering a positive work environment. 

Key Responsibilities: 

• Leadership & Management: Lead, motivate, and develop a diverse team to deliver exceptional service and achieve operational excellence. Foster a positive and inclusive workplace culture. 

• Guest Experience: Ensure that all guests receive a high standard of service and a memorable experience. Address and resolve any guest issues or complaints promptly and effectively. 

• Financial Performance: Manage the hotel’s financial performance, including budgeting, forecasting, and achieving revenue and profitability targets. Implement strategies to optimise financial results. 

• Operational Excellence: Oversee and support the hotel management team to enhance operational effectiveness, maximise profitability, ensure high visibility and compliance, and maintain strong communication with stakeholders and owners while continuously improving productivity and service standards. 

• Sales & Marketing: Collaborate with the Sales and Marketing team to develop and execute strategies to drive revenue, increase market share, and enhance the hotel's reputation. 

• Community Engagement: Build and maintain strong relationships with local businesses, organisations, and the community to enhance the hotel’s profile and reputation. 

This key management role oversees end-to-end delivery of a suite of integrated cybersecurity services to our customer. This hands-on role will utilise your stakeholder management, operational management and service improvement skills in a high tempo environment. Leading a small team of SDM and Operational support staff, you will coordinate with our operational teams to provide customer-centric technical support and service request fulfilment to multiple secure networks and environments.

Key responsibilities.

• Lead and develop a team comprised of Service Delivery, ITSM and operations staff.
• Partner and coordinate with the customer and provider’s teams to deliver a range of cybersecurity services in accordance with performance requirements.
• Manage monitoring and reporting on service performance and other operational aspects across cybersecurity services and cross functional services.
• Identify, scope and deliver continuous service improvement initiatives including driving process and cost optimisation.
• Manage operational escalations and coordinate across teams to respond to incidents to ensure appropriate technical management and customer engagement / communications are in place.
• Be the key contact and coordination point for stakeholder operational needs to deliver the right level of stakeholder interaction, collaboration and communications.
• Oversee the production of key operational reports, risk and vulnerability assessments to ensure an overarching operational view is communicated and all artefacts meet the required quality control and standards.
• Coordinate information and knowledge management for service delivery as well as contributing to the quality assurance function.
• Represent Leidos in operational and management meetings and consult with leadership teams to drive outcomes.
• Assist in presales and production of contract changes, proposals and Leidos submissions.