Challenge yourself and take the next step in your commercial career
Partner across a diverse range of industries within the retail sector
Permanent full-time role based at Mascot Campus

Qantas Loyalty is a high-performing      business and has a history of launching exciting new brands and services that make a difference to its millions of Frequent Flyer and Business Rewards members. Qantas Frequent Flyer and Qantas Business Rewards remain at the core of the program, while the business has evolved to include a number of businesses such as Qantas Money, Qantas Insurance, Qantas Hotels & Holidays and Qantas Wine.
The Commercial Account Manager will be responsible for managing a portfolio of existing coalition partners with a focus on retail partners across a diverse range of industries to derive maximum value from existing partners and identify and secure new partners that deliver business and member objectives.  ... Click here to view more detail / apply for Commercial Account Manager

The Company   This food processing business with many product categories is going through a significant period of change due to strong growth. Focussed on driving efficiencies through people, systems and process this is an opportunity to be at the forefront of their evolution.  This role will also be part of the management team and critical to the businesses success into the future.
The Role
Reporting to ANZ Operations Director, you will have responsibility across a nation footprint of manufacturing sites, overseeing and guiding all engineering activities including:  

Capital deployment, process improvement, and systems development to meet the businesses objectives.
Optimise the utilisation of capital and materials to achieve objectives.
Stay up to date on industry developments that could benefit the efficient and safe operation of manufacturing processes.
Your role will be pivotal in guiding all areas of the reliability functions

... Click here to view more detail / apply for National Reliability Manager

Meet with the team
The Customer Success team is a critical component to our revenue growth and culture at Meltwater. Every member of the team embodies our core values, extreme ownership, continuous development, fun, number 1, and respect. We drive tremendous business value by building deep customer relationships, delivering obvious impact, and ultimately expanding customer accounts across our breadth of products and building passionate customer advocates.

What We’re Looking For:
Are you an attentive Senior Account Manager with experience in serving SaaS customers? We're actively seeking professionals like yourself to join our dynamic team and take charge of managing, renewing, and driving growth for our valued accounts. As an Account Manager, you'll play a crucial role in nurturing existing client relationships and maximizing their potential.

Meltwater offers more than employment—it's a voyage towards personal and professional advancement. Immerse yourself in an atmosphere that nurtures your skills, encourages mentorship, and champions inclusive leadership practices. Interact with experienced account managers and resilient leaders who are dedicated to supporting your growth journey.

Join our team, where you'll be embraced by a diverse community that honors your individual contributions and propels you toward realizing your full potential.

What You'll Do:
Manage, renew, and foster growth within assigned accounts following their transition from the Client Acquisition team.
Focus on driving sustainable, long-term growth while overseeing renewals, leveraging support from the Customer Success and Renewals teams.
Develop customized account plans and strategies aimed at optimizing customer retention and stimulating account growth.
Identify and actively pursue expansion opportunities within accounts, including upselling and cross-selling initiatives.
Collaborate closely with the Customer Success team to drive ongoing engagement and utilization of our solutions.
Partner with Renewals Representatives to ensure robust account retention and skillfully negotiate pricing agreements.
Cultivate and nurture strong relationships with key stakeholders within assigned accounts, driving both engagement and satisfaction.
Monitor customer usage patterns to inform strategic renewal and product expansion approaches.
Implement proactive sales processes to effectively counter competitive threats during renewal negotiations.

What You'll Bring:
A Bachelor's degree or higher is preferred for this role, empowering you to demonstrate your academic prowess and contribute effectively.
A minimum of 4 - 6 years tenure in account management is desired, with an established track record in account management, growth, and renewals, within the software or SaaS domain.
Strong strategic thinking and execution capabilities, with a focus on customer retention and growth.
Ability to develop effective account plans and strategies aligned with customer goals.
A proactive approach to identifying and driving expansion opportunities within accounts.
Refined communication and collaboration abilities to seamlessly engage with both the Client Success and Renewals teams, fostering a synergistic environment for mutual achievement.
Results-oriented mindset with a focus on achieving growth targets and customer satisfaction.
Excellent written and verbal communication skills in [Language] and English.
Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week
The ability to legally work in the country of hire is required for this position.

What We Offer:
Enjoy flexible paid time off options for enhanced work-life balance.
Gym & wellness allowance through our partnership with ClassPass.
Community Outreach Days get involved & undertake charity work or volunteer as paid days off, based on employee tenure.
Car Lease Benefit partnered with Autopia, the perk of novated leasing, a tax-effective way to own and run a car.
Employee assistance programs cover mental health, legal, financial, wellness, and behaviour areas to ensure your overall well-being.
Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
Energetic work environment with a hybrid work style, providing the balance you need.
Benefit from our family leave program, which grows with your tenure at Meltwater.
Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.
Salary 102000 - 117000 plus OTE

Where You'll Work:
Level 9/50 Carrington St, Sydney NSW 2000, Australia
Our Story

The sky is the limit at Meltwater.

At Meltwater, we believe that when you have the right people in the right working environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to analyze over a billion pieces of data each day and make better business decisions.

Our award-winning culture is our north star and drives everything we do – from striving to create an environment where all employees do their best work, to delivering customer value by continuously innovating our products — and making sure to celebrate our successes and have fun along the way.

We’re proud of our diverse team of 2,300+ employees in 50 locations across 25 countries around the world. No matter where you are, you’ll work with people who care about your success and get the support you need to reach your goals.

So, in a nutshell, that's Meltwater. We love working here, and we think you will too.

Equal Employment Opportunity Statement
Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.

All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.

Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

Are you a professional sales manager with the runs on the board? Here is a fabulous opportunity to reach new heights in your career!
About us
4WD Supacentre is the home of the much-loved brand Adventure Kings, specializing in outdoor recreation and lifestyle products. We are a fast-growing customer-centric business that is looking for the next generation of leaders to support our exponential growth and push the boundaries of achievable.
About you
We want someone who is inspirational and is:

Professional in everyway
A Recognized Leader
Responsible and capable to drive sales
Accountable and able to manage and inspire a sales team
Capable of Upsells and Cross Sells
a team player who will help the team achieve its sales targets
able to identify the opportunities for improvement within the store
Able to work Wednesday ? Sunday Shifts
... Click here to view more detail / apply for Sales Manager ? Eastern Creek

About this role
About I-MED Radiology Network
I-MED Radiology Network is Australia and New Zealand's largest diagnostic imaging network, offering medical imaging and radiology services including x-ray, PET, CT, MRI, Nuclear Medicine, Ultrasound, Mammography and interventional procedures.
Across Australia and New Zealand, we operate 240 clinics and perform approximately 7 million patient procedures each year, making us one of the largest providers of medical imaging in the world. With over 450 doctors and 4,000 staff actively sharing clinical knowledge and expertise, a consistently high level of service is assured across all clinics. Our extensive teleradiology operation supports over 2 million patients annually, providing 24/7 radiology reporting across Australia and New Zealand through I-TeleRAD, and expanding into the US with the acquisition of StatRad.
At I-MED Radiology Network there is a strong belief that we can be the most respected and trusted medical imaging specialists in
... Click here to view more detail / apply for Account Manager ? Sydney Central

The Lendlease Development business is currently recruiting for 2 Development Managers to join our origination team . B ased at our Sydney head office, you will play a key role in supporting origination of potential development opportunities .  


In this role, you will be responsible for identifying , evaluating and acquiring potential development sites .   Responsibilities may include :    



Market research and analytics




Site identification and evaluation




Development brief preparation




Commercial assessment of prospective sites




Collaboration with internal and external technical experts and stakeholders



About you:  


You will have a s trong background in Development Management, preferably in the of fice or built apartment space
... Click here to view more detail / apply for Development Manager ? Origination

The Opportunity:
We are looking for a Manager- Sterility Assurance to join our Sterility Assurance team at CSL Behring. In this pivotal role, you will prioritise, organize, and communicate workload and issues/resolutions through appropriate forums and representing topics on local levels. You will work in close collaboration with the local function, most complex Value Streams, and site leadership team to develop strategies ensuring adherence to regulatory and CSL standards related to sterility assurance governance and drive improvements. You will provide oversight of quality standards and systems aligned with the Sterility Assurance standards for the dedicated Value Stream area site.
This is a permanent opportunity based at our Broadmeadows site.
The Role:
Reporting to the Site Lead of Sterility Assurance, you will:

Lead strategic initiatives for the Sterility Assurance Concepts stream working closely with engineering, validation, operations, and quality functions.
Foster the development of
... Click here to view more detail / apply for Manager- Sterility Assurance

Job description
Join a Leading AV Integrator  - Sydney Role! About the Company: This Award Winning,  Audio Visual Integrator with an excellent reputation  in AV / ICT Technology is known for delivering complex AV Integrated Projects with repeat National Clients. An Excellent Working culture & Career Progression is what this firm is known for.
$120k to $125K Super Vehicle allowance 
About the Opportunity:  Join the team as AV   Site Manager to lead the onsite Technicians to execute the delivery of a fantastic AV Integration project in Sydney's CBD. As an AV Professional,  you will have delivered AV / ICT integration projects including Teams Rooms, Boardrooms, Digital Display Technology and the associated Audio, Projectors, Racking, Cabling infrastructure. You will be familiar with the following brands -  Crestron, Cisco, Biamp, Logitech, Q-Sys, Extron, AMX and others. 
Having previously worked as an

... Click here to view more detail / apply for AV Construction ? Site Manager

Port Macquarie, Australia





Reference:




About the Role We are looking for an enthusiastic and results-oriented Business Development Manager to join Dementia and Aged Care Services and help expand our Home Care Services in the Port Macquarie region. Our prime location on Horton Street provides an excellent platform for growth. In collaboration with our NSW State Manager, CFO, and HR Manager, you will develop and implement a strategic plan focused on both operational and staffing expansion. Your key responsibilities will include attending networking events, proactively engaging with potential stakeholders, following up on inquiries, and generating new leads. You will also evaluate and enhance our current Home Care systems, including the CRM and related processes, ensuring they align with our growth objectives, particularly in workforce development for service delivery. This is a fixed-term position for 12 months, offering flexibility to work either full-time


... Click here to view more detail / apply for Business Development Manager

31st October,
Brand Manager Dermatology    DBG Health is a leading independent health, wellness, and beauty company headquartered in Melbourne. With a team of over 800 dedicated professionals, we are committed to delivering affordable and innovative solutions that enhance the well-being of our customers. Arrotex Pharmaceuticals is the largest and most diverse pharmaceutical company in Australia. Our vision is to be the most trusted provider of affordable and quality healthcare products and services to deliver a better quality of life for Australians. Our values of Pioneering, Accountability, Collaboration, and Tenacity are the PACT our team members make to be our best every day and work together to deliver this vision and create a great place to work.      About the Role: Our Dermatology marketing team is expanding and seeking an experienced Senior Brand Manager. In this role, youll work closely with the Senior Brand Manager - Dermatology
... Click here to view more detail / apply for Brand Manager ? Dermatology

20th November,

Exciting opportunity to be a part of our newest property at UniLodge Kensington, NSW
Permanent full time position, across a Monday to Friday roster
Leadership and strategic responsibilities including leading a small team
Join a team that encourages professional growth and development
At UniLodge you will have the opportunity to build a rewarding career, by growing your skills and capability with Australia and New Zealands leading provider in student accommodation. Our operation is on an exciting growth trajectory, with a portfolio of close to 140 properties and hotels. As we grow, we are always on the lookout for people who will enrich our culture and bring their unique perspectives and experiences to help UniLodge Group become even better. Join us and embark on an exciting journey to be the operator of choice.
  
What role will you play
  
As the
... Click here to view more detail / apply for Property Manager ? Operations

We’ve already helped countless Australians on their way to home ownership, but now we’re setting our sights on something bigger! We have a vision to become the undisputed destination for Australians to buy and own property, so we’re scaling our approach beyond mortgage broking and expanding into the provision of a Buyer’s Agent service. With this diversified offering, we’re intent on building lifelong relationships with customers and owning the property journey end-to-end.

A unique opportunity exists to lead our inaugural Buyer’s Agent team as Manager of Buyer's Agents. With a customer base of 4.5 million, a trusted national brand, and advanced technology, Aussie is well-positioned to lead in this rapidly growing field. We’re looking for an experienced and ambitious Buyer's Agent Manager to play a pioneering role in revolutionising how Australians find, finance, and purchase property.

As the Buyer's Agent Manager, you’ll lead a dynamic and experienced team of Buyer's Agents, empowering them to deliver exceptional customer experiences and drive operational excellence. Supported by industry-leading data, technology, and processes, your team will guide customers through their property journey, achieving a higher rate of successful exchanges than industry standards.

 

Key Responsibilities:

• Lead and Develop Team: Drive operational excellence, coach and train Buyer's Agents, and actively participate in recruitment to scale the team and meet ambitious goals.
• Achieve Performance Targets: Ensure the team consistently meets weekly and monthly targets, driving Aussie Homes Buying's operational and commercial objectives.
• Enhance Customer Experience: Implement strategies to maximise customer satisfaction and successful property exchanges, leveraging industry-leading data, technology, and processes.
• Drive Continuous Improvement: Collaborate with leadership to refine processes, boost productivity, and elevate team performance. Provide state- and suburb-specific insights to enhance the team's market expertise.
• Foster Partnerships: Cultivate relationships with internal and external partners, including Broker Operations, Sales, Property Analysts, and other relevant stakeholders to optimise resources and productivity.
• Optimise Platform Utilisation: Encourage and monitor the team's use of the Lendi Platform to enhance customer experience and achieve optimal results.

 

Posted: 20/11/


31/12/

Job Type: Permanent - Full Time

Location: Eastern Creek

Job Category: Sales


Manassen Foods is a leading manufacturer, importer, marketer and distributor of fine food products.  Our brands include Sunbeam, Angas Park, Trident, Wokka, S&W Mayonnaise and Golden Days to name only a few. 
We thrive on a culture of collaboration and drive, where every team member plays a crucial role in shaping our success. We are looking for an agile and dynamic State Field & Account Manager, to join our team executing strategies and tactics ensuring achievement of margin and GSV budgets.
Why Join us?

Innovative Culture: Be part of a forward-thinking company that values creativity and initiative.
Career Growth: Opportunities for professional development and career advancement.
Collaborative Environment: Work in a


... Click here to view more detail / apply for State Field & Account Manager

We are seeking a dedicated and high-standard NSW Quality Manager who is passionate about driving excellence and setting benchmarks across our major civil infrastructure projects in New South Wales. This role is not just about managing it's about innovating, improving, and leaving a lasting impact on every project you touch.  
Reporting to our General Manager, you will be trusted to:

Tendering: Manage and enhance quality assurance information, assist in tender reviews, and handle quality system responses for prequalifications and tenders.
Systems: Lead the development and maintenance of the Quality Management System (QMS), ensuring it meets operational and legal requirements, and foster a culture of compliance and high performance.
Operations: Provide expert quality assurance advice and conduct compliance reviews across projects and facilities.
Compliance: Oversee internal and ISO audits, and act as the key liaison for external audit bodies.
Business Enhancement: Develop and maintain
... Click here to view more detail / apply for NSW Quality Manager

The Manager - Internal Sales, reporting to the Head of Marketing, Product & Dealer Performance is responsible for building internal sales capability from the ground up to support in-life customer engagement and drive retention opportunities for Angle Auto Finance and our partners.
In this role you will have the opportunity to develop, establish and grow a high performing internal sales function to connect with a high volume of new and existing Angle Auto Finance customers. You will work with our Dealer network to identify lending opportunities and provide auto finance solutions to help get them into the driver?s seat.
Key Responsibilities;

Build internal capability to support Dealer referral and drive retention to achieve sales performance targets
Provide high quality customer service and solutions to customers and Dealers creating a ?best in market? customer service culture
Build and develop relationships with our Dealer businesses

... Click here to view more detail / apply for Manager ? Internal Sales (Retention)

Job No:
North QLD
Permanent Full Time
Call Centre, Insurance
Pay Band 6













Permanent role
Exciting opportunity to play a lead role in the opening a new regional site for the Suncorp Group
Contribute to a strong collaborative and supportive culture
Collaborate across the AAMI, Suncorp & GIO National Centres to build consistency of operations and that best practice is applied to the day-to-day running of our inbound contact centres
Work from home and office
Townsville location opening early

The purpose of this crucial role is to be the Contact Centre Manager in our new Townsville regional hub for the Suncorp Group. This role sets the tone and culture for our business and




... Click here to view more detail / apply for Contact Centre Manager

About the team
People are a key part of the Group?s strategy and HR partner with our business units in building a vibrant, customer focused and high integrity culture. Human Resources are the custodians of the employee lifecycle - from acquiring talent, through to leadership development and training, internal mobility, advising on employee relations, and delivering remuneration and benefits programs.
Key enablers include:

Develop best in the world leaders to drive our culture
Establish workforce capabilities to underpin our future success
Build a strong foundation for flexibility
Create a great experience for our people

The Executive Remuneration team is part of the Enterprise Leader Effectiveness (ELE) Centre of Excellence team and is responsible for managing remuneration arrangements and related processes for the CEO, Group Executives (GEs) and Executive General Managers (EGMs), Non-Executive Director fees, People & Remuneration Committee papers and external ... Click here to view more detail / apply for Manager Executive Reward

WHO WE ARE
Bed Bath N Table is an Australian owned family run business where helping our customers to create their dream home is our specialty and our passion. With over 180 stores in every state and territory of Australia and key location stores throughout New Zealand and Singapore, our team of driven and inspired people are the biggest part of our exciting journey to becoming a full home lifestyle destination for our customers.
BED BATH N' TABLE WILL OFFER YOU:

The chance to be part of a 100% Australian owned business that is continuously growing and strong
A roster that supports a positive work-life balance with every second weekend off
The opportunity for leadership and career progression
Training and coaching with your Regional Manager in store regularly to support your development
Recognition of our high-performance culture through our store rewards program
... Click here to view more detail / apply for Retail Store Manager | Launceston

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Business Administration

Travel Percentage :

15 - 25%

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:
In a Project Management – Technology role, you’ll use best-in-breed PM tools to help us deliver products that will change the world of fintech. This will include overseeing the development of new products and services as well as new internal information systems and applications, new technology integrations, and infrastructure build-outs.

About the team:

Our PM teams work on significant projects with major banking and finance clients within the Capital Markets sector.

What you will be doing:

• Working closely with clients, local colleagues and the wider global team you will manage significant projects.

• Manage project initiation activities including identifying contractual obligations, client needs and goals, existing situation, necessary contacts and access to existing information as needed

• Manage project risk and assist with problem resolution

• Develop, define and execute project plans, project scope, activities, schedules, budgets and deliverables

• Plan and coordinate all aspects of technical projects from initiation through delivery.

• Ensure requirements for internal technology projects align to operational standards. Develops alternate requirements or document exceptions as appropriate.

• Serve as liaison between technical and non-technical teams

• Working with cross functional teams to delivery projects on time and to budget

What you will need:

• At least 8 years of end-to-end Project Management experience in IT Software Implementation Projects for Banking/Capital Markets.

• Extensive knowledge of project management standards, processes, procedures and guidelines as well as various IT project methodologies and life cycles.

• Advanced skills with project management software.

• A bachelor’s in computer science, management information systems or business administration or the equivalent experience – PMP (Project Management Professional) certification may be required.

This role will be based in Melbourne Australia.

What we offer you:

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech

• Always-on learning and development

• Collaborative work environment

• Opportunities to give back

• Competitive salary and benefits

#LI-CV1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

04th November,
About CTM CTM is an award-winning provider of innovative and cost-effective travel management solutions to the corporate, events, leisure, and loyalty travel markets. Its proven business strategy combines personalised service excellence with client-facing technology solutions to deliver a return on investment to clients. CTM was founded in in Brisbane, and today is one of the largest travel management companies in the world! About the Role Reporting the COO, the National Operations Manager is a senior leadership role within the CTM ANZ business that will entail both direct leadership responsibilities for CTM operations that are national in coverage and act as a general leadership focal point for activities, initiatives and projects across all CTM ANZ operations. This diverse role will oversee directly the After Hours, CTM Assist and Training departments along with consideration for other national operational functions as deemed appropriate. The National Operations Manager will also
... Click here to view more detail / apply for National Operations Manager

At Turner & Townsend we?re passionate about making the difference. That means delivering better outcomes for our clients, helping our people to realize their potential, and doing our part to create a prosperous society.
Every day we help our major global clients deliver ambitious and highly technical projects, in over 110 offices worldwide.

Develop good working relationships with client project management team and internal cost management team
Gain a good understanding of the processes, tools and best practice templates used to meet our deliverables.
Gain a good understanding of the terminology and ways of working within the retail sector.
Providing Client with cost advice for budget purpose including cost planning of upcoming projects (New Stores and Renewals). This may include site walks within NSW.
Clearly understand our scope of service and carry out commission management functions at project level.
Assist with the
... Click here to view more detail / apply for Senior Cost Manager

?Campbelltown, where opportunity comes to life? is a growing, vibrant city that offers an abundance of unexpected delights. 
On the outer south-western suburbs of Sydney, only 55km from the Sydney CBD and as the capital of the Macarthur region, it has a major role to play as part of one of the fastest growing regions in Australia.
Supported by rich cultures, natural landscapes and positioned on the edge of Sydney, it pushes the boundaries with new ideas and fresh thinking.
About The Role
Reporting to the Executive Manager Central Presentation and Preparedness, you will lead and manage the cleaning, resource recovery and city cleansing teams to ensure the needs of the community are being met effectively.
You will evaluate current and future organisational needs and develop innovative and best practice waste and cleansing policies and plans that enable Council to deliver an efficient and effective waste service that supports ... Click here to view more detail / apply for Manager Waste and Cleansing

About the role:
The Cluster Manager will be responsible for managing and overseeing the day-to-day operations of several retail locations within their cluster across NSW. This leadership role requires a strong business acumen, an ability to drive sales, optimize store operations, and ensure an exceptional customer experience. You will be leading a team of store managers and staff, providing guidance, motivation, and strategic direction, while ensuring alignment with the companys overall objectives and brand standards.
Key Responsibilities :


Leadership & Team Management: Lead, motivate, and support a team of store managers and their teams to ensure optimal performance. Create a culture of high performance, fostering teamwork and accountability across all stores in your cluster.
Sales & Profitability: Drive and maximize store sales by identifying opportunities for growth, executing brand strategies, and consistently achieving sales targets. Monitor and analyze sales performance, and use data




... Click here to view more detail / apply for Cluster Manager ? NSW

One team that lives by the principles of family, customer, and continuous improvement & innovation
You grow as we grow!
We keep it cool with great benefits and passion for what we do

ABOUT US:
ActronAir is a proud Australian company that has been designing and building world-class air-conditioning technology since . At ActronAir, we are in our element pushing the possibilities of efficiency, performance and reliability to improve your comfort for a lifestyle you enjoy.
We take what we do seriously, but not ourselves. We value our people and believe they impact us just as much as we impact them. Thats why we are passionate about not only what we do, but how we do it.
ABOUT THE ROLE:
Reporting to the Head of Supply Chain, we are seeking someone who will be responsible for leading and managing the Customer ... Click here to view more detail / apply for Customer Care Manager

The role: 

You’ll be responsible for maintaining strong relationships across our top 30+ customers, in order to maximise value to Transvirtual. You’ll do this by building a relationship, establishing trust, mapping out their businesses and needs to define opportunities, including adjacent vertical, supporting their business lines not yet using transvirtual. 

You’ll work closely with our existing Customer Success manager who oversees the hundreds of clients we have today, as well as our Support Manager and Technical Product Support Lead. They will help ensure clients needs are completed giving you the support to focus on the commercial aspects of relationships. 

Key to your success will be developing a deep understanding of our products as well as the industry in which we operate in. This will empower you to direct the team on tasks and, where necessary, be autonomous when solving escalated client queries.  

Your focus will be: 

• Building relationships 

• Documenting and detailing out clients businesses to share learnings with the internal team and define opportunities for our growth 

• Report status updates to clients and keep internal stakeholders informed and accountable 

• Ensure client requests are closed to a high standard of satisfaction 

• Collate and share trends and client feedback with product and engineering to ensure improvements are made 

• Provide consultation to customers regarding the most effective use of Transvirtual platform in conducting business 

• Keep HubSpot & Confluence documentation up to date  

Why you will love this role: 

• Become a Client leader in a growing market: We have a growing list of customers in the ANZ markets and looking to expand into more sizable Enterprise level deals in an industry that is growing and evolving rapidly 

• Join a dedicated and experienced team: you’ll work alongside a dedicated and experienced team who have carved out a solid reputation for operational experience 

• Drive your initiatives to success: a large part of this role will have you bringing your own ideas and experiences to challenge how we’ve always done things. As a business we thrive on everyone’s initiative to grow the business.  

• Friendly, with a global presence: we are a fun team, largely based in Australia, but also Philippines, India, USA, and Pakistan. You’ll get the chance to collaborate with multiple teams who are all inclusive and open. 

 
Essential Skills / qualifications: 

• 5 years or more working as a CS or Account Manager in a SaaS or similar business 

• Proven capacity to develop unrivalled product knowledge in a new sector (or Logistics experience) 

• Excellent verbal and written communication skills 

• Experience managing a team, both in office and remote 

• Demonstrable experience working with teams to align on values and behaviours to make improvements  

Desired Skills: 

• Commercial university degree or equivalent  

• Understanding/experience of the logistics sector / SaaS businesses 

• Excellent communication and negotiation skills  

• Ability to connect with a range of customers and find key buying habits of prospects. 

• Great team player who understands the importance of working together to meet a common goal. 

About Transvirtual: 

Transvirtual is a modern SaaS business, delivering industry-leading logistics solutions.  

Inspired by his family’s involvement in the transport industry, our founder set out to build a truly configurable Transport Management System (TMS) that could adapt to the diverse needs of this sector. We’ve built on our unique selling point of configurability by developing a deep network which allows transport businesses to process more data, more effectively, through extensive integrations.  

Today we have evolved our product set beyond TMS and offer a complete logistics solution, expanding beyond Australia into New Zealand, USA and Canada. 

Our culture is constantly evolving, and we ensure strategic alignment through clear goals set using OKRs. We thrive on positive, consistent, and collaborative communication, necessary for a remote first business. We support that through fortnightly all hands meetings and Quarterly Workshops including Retros. 

We’re always looking for outstanding candidates to join us as Technology, Logistics and Growth experts. So, if you’re excited by this opportunity, we’d love to hear from you!