Based in our Perth CBD office, this valued role will support a rapidly growing, collaborative, and supportive team. This is a fantastic opportunity to accelerate your career in administration. 

In this key role, you will be responsible for a wide range of assignments which include:

• Preparing, formatting and collating reports, marketing materials, submissions, and other documentation.
• Coordination of client meetings and functions, as well as liaising with and following up on client enquiries.
• Reconciling and actioning invoices, trust accounting and expenses.
• Generating and coordinating the collation of weekly reports.
• Managing internal and external enquiries and correspondence for the team including travel bookings and general correspondence.

About us

Fleet Healthcare was founded with the purpose of revolutionising the mobile healthcare industry, by delivering the highest quality of care possible to individuals at a location that suits them best. Fleet Healthcare specialises in delivering mobile healthcare services in the comfort and convenience of the client's desired location. Our provision of services is constantly expanding.

We currently provide the following services:

• Physiotherapy 
• Exercise Physiology 
• Massage Therapy 
• Occupational Therapy
• Podiatry
• Dietetics
• Chiropractic

We work with clients from all different backgrounds, inclusive of, but not exclusive to elderly people, people with disability, children, adults, and athletes. Fleet Healthcare aims to deliver the highest quality mobile healthcare to the client – wherever they are – making the process of receiving healthcare services as convenient and effective as possible, regardless of the client's situation.

Tasks & responsibilities

• Content creation for social media and email marketing
• Phone communication
• Email communication
• Client bookings
• Therapist diary management
• Preparing reports and documents
• Therapist and client recruitment
• Task delegation
• Equipment orders

Qualifications & experience 

• Prior content creation, social media and email marketing experience
• Prior administration experience/training 
• Prior diary management experience 

Benefits

• Work collaboratively with other staff members in a modern newly furnished office.
• Great location, close to cafes, gyms, shopping centres, and the beach.
• Support & training as required to assist in developing the skills required for your role.
• Annual pay reviews with the possibility of pay increases.
• Opportunity for job role promotions.

What will you be doing?

• Assist and oversee the day-to-day operations of the Front Office team
• Supervise and monitor team members with true leadership ability that motivates the entire team.
• Take initiative to ensure all interactions with our guests are positive and productive.  
• Ensure the smooth and efficient running of the Hotel's operation in absence of the General Manager/Senior Managers with a high level of customer service provided at all times.
• Actively resolve complaints and challenges presented by guests/customers to reach a win-win situation.
• Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.  
• Process and assist with check-in and check-out of guests when needed.
• Respond to and coordinate emergency situations.

Role: Patient Services Assistant

Reports to (position): Dialysis Clinic Manager

• To provide support to the nursing staff in the dialysis clinic by performing non-clinical duties relating to direct and indirect patient care.
• Functions as a team member, promoting the values, missions and goals of the clinic and company, constantly working towards their achievement.

Key Responsibilities:

• Protects the rights of patients by adhering to Privacy Principles and providing an excellent standard of care.
• Ensures cleanliness and neatness of patient’s environment and stock room
• Ensures cleaning of the Isolation rooms is done when required.
• Cleans exterior of dialysis machines, patient chairs and over-bed tables as per policy and procedures
• Assists with basic food preparation and delivery of nutritional requirements to patients as well as assists with meal ordering
• Serves, distributes and collects patient / visitors meals and refreshments
• Arranges patient transport from Dialysis treatment
• Attends to the re-stocking of consumables in the stock room and trolley/s as required for daily operation of the clinic 
• Monitors consumable stores and orders stock as required
• Confirms delivery of stock, checks inventory and documentation
• Performs stocktake when requested
• Maintains Clinic Manager database
• Ensures routine collection and appropriate disposal of linen, rubbish and contaminated waste
• Orders and pack away linen
• Assist in the collection of blood samples by pathology lab, help spin blood before collection 
• Participates in Quality Improvements  activities as required by the Dialysis Clinic Manager
• Ensures/promotes a safe, secure and healthy working environment to staff and a comfortable, safe environment for visitors and patients as detailed in the Workplace Health and Safety policy (FMEAU-28).

Engages in interne.al and external in-service activities to enhance / maintain skills and knowledge

About the Opportunity

We are currently seeking a proactive and experienced Executive Assistant to support our Executive Director Impact Missions, based in our iconic Swan River offices beneath Kings Park.

You will actively contribute to a high-performing team and drive impact by working productively and efficiently, collaborating closely with other Focus & Enabler areas and Corporate Services as part of our matrix structure and championing our One Minderoo Culture. 

Your day to day will include:

• Management of EDs emails, ensuring volume is kept manageable, emails prioritised and tasks delegated accordingly. 
• Investigation and follow up of matters on behalf of the ED and where required, making decisions in their absence.
• Diary management utilising high levels of discretion and judgement to prioritise the ED’s commitments and resolving conflicts in a rapidly changing environment.
• Planning and coordination of often complex interstate and international travel arrangements booked well in advance to capitalise on cost savings and maximise time.
• Timely processing of financial transactions – Purchase requisition, purchase order, MediusFlow and FlexiPurchase.

• Provide exceptional customer service & product/service information at front house, via telephone and email
• Supporting the Client Services Specialists and Clinic Coordinator with ad hoc tasks
• Work collaboratively with all departments to support client, examinee and expert needs
• Working towards and achieving company KPI’s and objectives for expert bookings, customer onboarding & customer service
• Assist in training lawyer/insurers/experts in the use of systems as required; 
• SMS inbox management for examinee appointment confirmation
• Pro-active appointment confirmation calls to examinees and clients to avoid Failure to Attend(FTA)/late-cancellations.
• FTA/late-cancellation re-bookings
• Teleconference connections
• Home-risk assessments
• Video testing calls with examinees
• Assist the Clinic Coordinator at front reception when required to ensure Examinee and Expert support on clinic days.
• Regular communication with Managers, Clinic Coordinator and Client Services Team.
• Communicate effectively with File Team and QA; 
• Adhere to quality standards as per SOPs.
• Responding to basic enquiries sent to [email protected]; 
• Keep up to date with key administrative knowledge in order to provide effective support as requested;  
• Support Expert needs in order to enhance their experience ie. system training and assistance with general queries;
• Assist in managing the Court Hearing Notices process with the Clinic Coordinator and Client Services team.
• Assist the File and Admin team and Experts in chasing for documents for upcoming assessments from lawyers and communicate to experts and team.
• Ensure that facilities are suitable for expert needs; 
• Assist the Client Services Specialists in identifying any potential risks or issues to the team and appropriate manager.
• Promote and support practices that are inclusive, responsive, safe and accessible.

This full time  Assistant Manager - Nights  role reports directly to the Front Office Manager, you will be responsible for supervising and training the Front Office team and all guest interactions that occur overnight.

As a Assistant Manager (nights), your tasks and responsibilities will consist of, but are not limited to the following:

• Effectively manage the daily reconciliation of the Hotel outlets including reception
• Check and prepare reports and statistical information in accordance with service standards and auditing procedures during the night shift
• Represent the General Manager in their absence, holding responsibility for the smooth and efficient running of the Hotel's overnight operation
• Deliver guest service to all guests and handle any guest complaints
• Process and assist with check-in, check-out of guests, ensuring all procedures are adhered to.
• Provide guidance, support training and leadership to all employees
• Assist in all areas of the Hotel as required to eliminate potential issues.
• Responsibility for the health and safety of all patrons, guests and staff members.