JOB DESCRIPTION

Join Our Team as a Business Analyst!

Are you passionate about leveraging data-driven insights to foster continuous improvement and drive business success? We are seeking an enthusiastic and analytical-minded Business Analyst to join our dynamic team.

As a Business Analyst, you will play a pivotal role in extracting, analyzing, and transforming data to provide actionable insights. Collaborating with various stakeholders, you will drive improvements through data-driven decision-making processes and contribute to our continuous improvement and customer management initiatives.

Key Responsibilities:

• Extract, interrogate, and cleanse data from various sources using automated tools.
• Perform in-depth analysis to derive actionable insights, presenting them through visualisation tools like PowerBi.
• Collaborate with stakeholders to identify and qualify improvement opportunities based on data analytics.
• Develop and maintain databases and data systems to optimize statistical efficiency and quality.
• Collaborate with cross-functional teams to identify process improvement opportunities and devise data governance strategies.
• Prepare comprehensive reports highlighting trends, patterns, and predictions derived from data analysis.

Required Skills & Qualifications:

• Proficiency in SQL databases, reporting packages (Business Objects), PowerBi, R, Python, and MS Office.
• 3+ years of Business Analyst experience in a transport, supply chain logistics industry
• Demonstrated capability to work with large data volumes from diverse sources.
• Strong communication skills, including the ability to develop presentations based on data analysis.
• Qualifications in Computer Science, Computer Engineering, Data Science, or related disciplines.
• Experience working effectively in a team environment and managing competing priorities.
• High attention to detail and the ability to meet critical deadlines in a fast-paced environment.

Desired Personal Attributes:

• Proven problem-solving abilities and high interpersonal skills.
• Self-motivated, results-driven, and adaptable to changing environments.
• Strategic thinker with an innovative mindset and a focus on continuous improvement.
• Integrity, accountability, and a customer-centric approach to work.

If you are a driven individual with a passion for deriving actionable insights from data and contributing to organizational success, we welcome your application!

Diversity and Inclusion

We celebrate difference.

Why Team Global Express - Team Global Express

We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.

As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.

It’s never been a more exciting time to join our team.
 
As we transform into a truly iconic Australian business, your opportunities for growth with us are limitless.  
 
To find out more about us, visit About - Team Global Express

About Us

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.

We support more than 1.9 million members, with around $70 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

About the Job

In this unique opportunity, you will be responsible for supporting the Investment Product and Communications Team's mission to grow our member's trust through simple connections to Rest's investments. 

Key resposnsibilities:

• Contribute to and create investment related content and communications for us by internal and external stakeholders, including members, employers, and industry
• Monitor and report on investment performance and communicate insights to relevant stakeholders
• Collaborate with other divisions to ensure consistency and integrity of investment messaging across all communication channels
• Conduct research and analysis on investment products, trends, and markets
• Support the team in ad-hoc projects and initiatives as needed

Welcome to CT, the ultimate destination for tech enthusiasts! We're not just any workplace, we've been certified as a Great Place to Work and ranked 23rd in Australia's Best Workplaces 2022, and now we've been rated as the coolest Best Place to Work in Tech 2023! With a team of over 260 tech wizards, we're constantly pushing the boundaries and working at the forefront of the tech industry in Australia and NZ.

Our CEO, Adam Centorrino, is dedicated to customer service, having won the Customer Service Executive of the Year award twice, and we've also won an incredible 10 consecutive Australian Service Excellence Awards! We're not just focused on our customers, we prioritise our employees too. With flexible work culture, growth opportunities, wellness benefits, and an inclusive workplace culture, we're dedicated to making sure our team members are happy.

Now, enough about us – let's talk about you. We're expanding our dream team, and we're on the hunt for a key role to join our Professional Services Team.

Here’s what you’ll be doing:

The Department of Parliamentary Services (DPS) is seeking the services of multiple highly skilled Business Analysts with significant experience leading business analysis activities.  

The successful candidates will work with business subject matter experts (SME’s) to elicit business requirements for several initiatives underway within Australian Parliament House (APH).

To be successful in this role candidates will need to have:

• A minimum of 7+ years’ experience as a Business Analyst.
• Have experience working with both Agile and Waterfall delivery approaches.
• Have experience working in software development teams and System Development Lifecycle (SDLC).
• Hold strong stakeholder management and interpersonal skills.
• Excellent communication, workshop facilitation and writing skills.

To deliver on this program of work, the Business Analyst will be required to:

• Lead a range of business and technical stakeholder engagements to collect, analyse and define business requirements across the Parliamentary departments.
• Define user stories, acceptance criteria and create wireframes where necessary.
• Define the current state and future state for new business processes and articulate options for implementation.
• Collaborate with other sections across the Information Services Division to support the design and development of solutions to meet the requirements of Parliamentary departments. 

• Work with the delivery team to inform development and testing effort.
• Undertake other related activities to support successful delivery as required.

Estimated start date

Monday, 29 January 2024

Initial contract duration

12 months

Extension term

12 months

Number of extensions

2

Location of work

ACT

Working arrangements

This role is based in Barton, Canberra. Flexible working arrangements are available with a mix of work from home and office based work with at least 2 days in the office required. Work from home days will need to be tailored to work around business engagement and workshops.

Security clearance

Must have Baseline

Security Clearance: Must have active baseline clearance.

Candidates must limit their selection criteria responses to maximum of 2 pages Cover Letter, plus a resume.

Essential criteria

1. Demonstrated skills and experience leading complex business analysis activities, while managing business and technology change in an agile environment.

2. Highly developed verbal, written and presentation skills including the ability to develop complex business requirements, processes and SOPs material, with strong attention to detail, and present analysis and recommendations clearly and effectively to diverse stakeholder groups.

3. Robust stakeholder management and negotiation skills, with the ability to engage at all levels of an organisation with both business and technical stakeholders, and develop positive, effective relationships.

4. Extensive experience and skills in using formal business analysis techniques and methods in preparing and presenting analysis artefacts including but not limited to business requirements, standard operating materials, user stories, use cases, process maps (BPMN) and requirements specifications.

5. Demonstrated track record of professionalism, pragmatism, resilience, and personal integrity.

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• We offer a wealth of training and development opportunities to help you enhance your skills and achieve your career goals, including a diverse range of courses, certifications, and personalised coaching.
• We care about your physical and mental wellbeing, which is why we offer wellbeing subsidies that provide discounts on gym, yoga, and Pilates memberships.
• We understand that technology is key to your success, which is why we offer cost-price tech discounts so you can stay up-to-date with the latest trends.

• We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work.
• We believe in your potential and offer a personalised career and learning plan tailored to your unique goals and aspirations, committed to supporting you in becoming the best version of yourself.
• We celebrate diversity and inclusivity, and prioritise health, wellbeing, and fun in our workplace culture.

When you join Centorrino Technologies, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer, and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, First Nations people and people from culturally diverse backgrounds.

Job Summary:

The System Support Analyst is responsible for providing support and guidance to our clients by answering their requests regarding both server-side and client-side applications and systems that will enable them to make a difference in their day-to-day operations and ultimately improve their delivery of patient care.

Supervisory Responsibilities:

• None

Duties/Responsibilities:

• Provide excellent System Support services:
• Respond to client problems (phone/tickets) and proactively monitor client’s installations;
• Prioritize your workload based on client’s SLA and transfer tickets to proper department when required;
• Analyze and troubleshoot the workflow of a complex integration of network devices, workstations and servers;
• Log and document all incidents in the ITSM (ServiceNow and/or Jira) and fix client’s problems;
• Perform database maintenance using SQL statements;
• Edit configuration files on Linux servers or troubleshoot applications on remote workstations running Microsoft Windows;

Job Summary:

The Applications System Analyst is responsible for delivering a range of technical services and expertise to Intelerad’s new and existing clients. This role participates in evaluating client needs and developing configurations that support business processes, testing and troubleshooting system setups, and facilitation and support of system go-lives. Ultimately, the Applications System Analyst will be responsible for ensuring that the product is operational and satisfies both client needs and the requirements of the sale.

Supervisory Responsibilities:

● None

Duties/Responsibilities:

● Ensure that all service level agreements (SLAs) are met and delivered according to specifications

● Log and document all incidents within a ticketing system and problems within ITSM system

● Analyze, diagnose root causes, known errors and resolve challenging issues relating to software applications, Windows OS, SQL Server databases and other related technologies

● Refer incidents to other parties when an incident is beyond your current skill-set

● Proactively monitor, document and fix problems or anomalies found at our clients’ installations

● Manage and exceed customers’ expectation by providing excellent service

● Ensure that all service level agreements (SLAs) are met and delivered according to Support specifications

● Versatility to rotation shift & pager scheduling ● Participate in sharing knowledge and publishing Knowledge articles

● Participate in any project deemed necessary by the organization

“Everyday they’re helping people, and I get to make sure nothing stands in their way.”

• Are you a Junior Lawyer, Paralegal or Legal Secretary looking for a new challenge where your skills and experience are highly valuable?
• Work for a culture that values its Employees
• Fulltime, hybrid

ABOUT LEAP
LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI – one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement has kept us reimagining productivity tools for lawyers and their staff to support our guiding purpose, to ‘Help lawyers who help people’. The market leading software we develop and support is used by more than 100,000 lawyers and their staff in small and medium sized law firms.

Working alongside our international team of passionate high achievers, you’ll join a fast-growing technology business where things seldom stay the same for long. With more than 1000 smart, caring and ambitious ‘LEAPsters’ working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, you’ll find yourself in good company here.

MEET THE TEAM
Help is at the heart of everything we do at LEAP and no one knows that better than the friendly faces and voices of our invaluable Client Support Team.

Reporting to the Helpdesk Manager, you will build your product knowledge by resolving product, software and related environmental issues as reported by our clients in a high-volume, transactional environment.

Our entire team are passionate, driven, customer focused consultants that strive to provide world class services to our clients, who thrive on improving the customer experience as well as driving internal efficiencies

WHAT YOU’LL DO

• Provide excellent customer service whilst resolving LEAP product queries in an accurate and timely manner
• Answer general client software and hardware queries
• Action inbound and outbound calls as assigned to achieve daily KPIs
• Troubleshoot, diagnose and resolve application issues
• Capture notes using standard notes template in CRM, including recording detailed information for all calls requiring further escalation
• Maintain LEAP software knowledge against the capability matrix

WHAT YOU’LL BRING

• Qualifications (or progressing towards qualifications) in accounting or law
• A proven record and passion for providing excellent customer service (preferably within a professional services environment)
• Proven ability to manage high-volume, transactional calls
• Competent in MS Office
• Proven ability to problem-solve
• Demonstrated ability to learn new skills
• Experience within a help desk or call centre environment (desired, but not essential)

WHAT YOU NEED TO BE REALLY GOOD AT

• Applied learning – assimilating and applying new job-related information in a timely manner
• Communication – clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message
• Managing work (includes time management) – effectively managing one’s time and resources to ensure that work is completed efficiently
• Building customer loyalty – effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty
• Technical / professional knowledge and skills – having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise

As this is a permanent role it will only be open to candidates with Australian Permanent residency or Citizenship.

• Friendly, supportive, and driven culture
• Complimentary gym membership
• Fully stocked pantry
• Monthly massages
• Break out area and sporting activities
• Monthly celebrations for birthdays, work anniversaries, new joiners
• Generous Parental Leave benefits
• One additional paid "Be Me" leave day per year to celebrate being you!
• Opportunity to participate in our Employee Share Scheme

LIFE at LEAP

LEAP is all about impact, growth and ownership. We’re united by a genuine passion for what we do, enriched by the care we show to our customers and each other and driven by the difference we can make together.

LEAPster culture is about prioritising and celebrating the incredible humans behind our market-leading technology. Think performance-driven remuneration incentives, flexible hybrid work, a world-leading Parenting Policy, regular social events, free gym membership and so much more.

At LEAP, we promote equal opportunity. Creating a culture of diversity and inclusion not only promotes innovation but we believe is the right way to do business. Our LEAPsters bring different cultures, genders and perspectives to their days and we wouldn't have it any other way. We welcome and encourage you to apply, no matter who you are or how you identify.

…unless you are representing a third-party agency. Thanks for thinking of us, but we will not review any CVs from external recruitment agencies.

SOUND LIKE A JOB YOU WERE BORN TO DO? WE WANT TO HEAR FROM YOU AND CAN'T WAIT TO RECEIVE YOUR APPLICATION!

More you should know

Discover the human side of cutting edge LegalTech.

Role Specification Focus on Data-Analyse, develop, deploy and test pricing data and pricing algorithms in pricing systems-Preparing test plans and constructing test case in pricing systems-Develop deep understanding of pricing data sources, data engineering and manipulation logicSubject Matter Expertise- Assist in the implementation of statistical,actuarial analysis into pricing systems- Devise, implement and monitor pricing processes within agreed time scales- Focus on automation possibilities in order to gain efficiencies- Deep understanding of pricing infrastructure, including recommending and designing changes Customer Focus- Adopt and model a strong customer focus in the delivery of all services offered by the team and - Build positive stakeholder relationships across teams Key Capabilities - Analytical skills – ability to analyse data and identify key issues, develop solutions and drive data-based decisions- Proficiency in programming, development and or testing is essential- High Level of Excel Skills, problem solving, numerical skills and accuracy - Strong and professional communication to understand scope and relay solutions – ability to convey and explain information, coherently and confidently both verbally and in writing.- The ability to understand a diverse infrastructure of technologies and complex systems in a continuously changing environment

Role Specification Focus on Data-Analyse, develop, deploy and test pricing data and pricing algorithms in pricing systems-Preparing test plans & constructing test case in pricing systems-Develop deep understanding of pricing data sources, data engineering & manipulation logicSubject Matter Expertise- Assist in the implementation of statistical/actuarial analysis into pricing systems- Devise, implement and monitor pricing processes within agreed time scales- Focus on automation possibilities in order to gain efficiencies- Deep understanding of pricing infrastructure, including recommending and designing changes Customer Focus- Adopt and model a strong customer focus in the delivery of all services offered by the team & - Build positive stakeholder relationships across teams Key Capabilities - Analytical skills – ability to analyse data and identify key issues, develop solutions and drive data-based decisions- Proficiency in programming, development and or testing is essential- High Level of Excel Skills, problem solving, numerical skills and accuracy - Strong and professional communication to understand scope and relay solutions – ability to convey and explain information, coherently and confidently both verbally and in writing.- The ability to understand a diverse infrastructure of technologies and complex systems in a continuously changing environment

About this opportunity

As a Senior Manufacturing Finance Analyst you will provide leadership across your group of PACT site Operations, developing & driving best practice in cost and inventory management, controls and governance to drive an increase in shareholder value.

You will provide the critical commercial link between Manufacturing / Operations and the various Finance functions, to ensure standard costs are rational and logical enabling our business stakeholders to make well informed decisions based on accurate information – on the factory floor and with our customers.  

Building strong relationships and developing insights into operations is within your remit, including key factors such as product / services costing, stock-management, bills-of-materials (BOMs), labour, freight and production technology. You will also work with your key stakeholders to establish effective review and reporting cadences and ensure clear information /insights to support accountabilities and provide critical finance support.

Demonstrating your analytical perspective, you will drive cost effectiveness, extract efficiencies, optimise controls and manage risk with a strong focus implementing best practice margin and cost management, while driving consistency of implementation across all parts of Pact.

Your key responsibilities will be to:

• Display an unrelenting focus on improving our safety culture. Your behavioural leadership is genuine and highly visible
• Support the Operations/Finance Managers in the delivery of planning, budgeting and forecasting
• Undertake complex cost modelling to support equipment and site optimisation (plant of best fit) analysis
• Lead the calculation and analysis of cost-related benefits to support proposals for major capital expenditure projects
• Coaching of Manufacturing Finance Analyst to drive capability across the team
• Best practice for product and services coting with a continuous improvement focus
• P&L and balance sheet management

Your skills and experience

• Deeping understanding and experience with manufacturing standard costing practices such as cost allocation methods and cost sensitivity analysis in an SAP environment
• Experience partnering with cross functional stakeholder to identify opportunities, draw insights, develop solutions and deliver results
• Understand the implications business and accounting decisions have on one another
• Strong supervisory and leadership skills
• High level of analytical and problem-solving skills, leveraging analytical capability to influence business stakeholders to more effectively manage costs, risks, revenues and profits
• Thorough financial understanding of P&L, accounting systems and financial metrics
• Strong interpersonal skills with the ability to communicate with people at all levels in technical or non-technical language, which can be easily understood.
• Proven proactive self-starter – able to identify and mange priorities

Nine is currently seeking an enthusiastic and self-motivated applicant to join its Broadcast Technology Support team in providing technical and operational support across its production facility located in North Sydney.

The position of Broadcast Technology Support Analyst is a full time, rotating shift role covering 7 days a week. The purpose of this role is to:

• Serve as the initial point of contact for internal customers, handling their inquiries via phone calls and ticketing systems. 
• Proactively identify and address any issues raised by internal customers
• Analyse problems and determine if they can be resolved independently; or escalate complex issues 

The successful candidate will be part of an enthusiastic team responsible for day to day support of sophisticated, up to date, technical broadcast systems including:

• Studio Automation
• Live Studio Production 
• Post Production and Non-linear editing systems
• Digital Asset Management
• Digital News Gathering 
• Video Contribution, Distribution and Encoding 
• Master Control Facilities

The Game Changers:

At AP+ we're changing the game! We're doing big things, and we can't do it alone. We're part of a big ecosystem, and we know teamwork and passion for our purpose is what will make us successful. We value the unique talents, perspectives, of all our employees. This includes people of all gender identities and sexual orientations, First Nations Peoples, people of all abilities and diverse backgrounds, as well as their families. AP+ brings together Australia’s three domestic payment providers, BPAY Group, eftpos and NPP Australia, into one integrated entity. Bringing these businesses together enables AP+ to create a more competitive and coordinated Australian payments organisation that is strategically placed to respond to the impacts of regulatory and technological change today, and into the future.

The Purpose:

As a Product Analyst the purpose of this role is to provide analytical support within the Product Capability and Integration function of the AP+ Business Payments team.

The role will deliver support for key projects and strategic initiatives focused on future business payment products, capability development and enhancements across the Business Payments portfolio.   The role will focus on supporting existing account to account payments products as well as extending product capabilities to support corporate B2B Payments more broadly and includes integration of Business Payments products with other AP+ products and capabilities. This role focuses on supporting the growth of Business Payments including bill payment and e-invoicing.

You will be responsible for:

• Understanding high-level business and payment message flows, creating use cases and provide input into product requirements and specifications including ISO20022 message usage guidelines for real time payments products.
• Supporting the development of Business Payment products including B2B Payments, B2C Payments, bill payments and e-invoicing.
• Assisting with the creation, evaluation and detailed analysis of product and capability development and enhancements, assessing feasibility and providing recommendations internally as well as externally to relevant governance committees.
• Supporting the creation and ongoing maintenance of documented product requirements and specifications.
• Providing input on product design including technical feasibility and implications for underlying payment scheme infrastructure.
• Support end to end analysis of key payment flows including data usage and operational impacts for AP+ member banks.

In order for you to be successful in the role, you’ll have:

• Demonstrated work history in a payment’s environment / organisation.
• Robust work experience working in Account-to-account payment Products
• Proven experience in end-to-end product management of account-to-account products or services specifically New Payments Platform (NPP Payments) or BPAY Payments, with exposure to relevant technologies and tools, across web and native mobile app product development
• Experience in B2B Payments, B2C Payments, bill payments and e-invoicing.
• Proven strong ability to converse with a range of stakeholders including end-users at all levels of the organisation.
• Proven examples of leading a product from idea to launch and beyond.
• Detailed understanding of real-time payments and/or BPAY payments at a systems or operational level would be an advantage.
• Detailed understanding of payment process flows and messaging.

What’s Next: We know applying for a role can be a nerve-wracking experience, so we endeavor to review applications and plan to schedule screening interviews within the next two weeks. If you are among selected candidates, we’ll be in touch to schedule a phone interview. In any case, we will keep you posted on the status of your application.

We want to remove all barriers to inclusion so if you need advice or support with your application, we’re here to help. Please reach out to [email protected] We also encourage you to let us know your pronouns at any point during the recruitment process.

 AP+ are not partnering with Recruitment agencies for this role.