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• Provide a high-level of support to our partners restaurants
• Understand the partner lifecycle and how the three verticals work together 
• Work closely with the wider Customer Success team to ensure goals are being met across our partner base in the APAC region
• Become a trusted advisor to our partner restaurants by helping them gain the most out of our platform and reach optimum value
• Maintain an expert level understanding of our product and service to clearly communicate the value
• Have a commercially minded approach to nurturing our partner base
• Proactively engage with partners to mitigate churn risk through early assessment of their use of the Quandoo service and product
• Be the voice of our partners to provide internal feedback on how we can improve 

After a highly successful Paris Olympics in 2024, the newly created Lead Product Manager role joins the Streaming team at an exciting time to help define and deliver the roadmap that will take our experience forward, as we look to Los Angeles in 2028 and beyond.

The Streaming Services team works on the core API’s that power the user experience on 9Now and 9Radio. As the Lead Product Manager for this team, your role is to take a Product view of the API’s and anticipate, plan, and prioritise services that client applications will require to deliver customer facing features. You will work closely with the other Platform Product Managers and teams responsible for backend services such as Video, Content Management and Identity, often taking the lead to deliver innovative personalised services for our users.  You will also collaborate with your Product Manager peers responsible for Web, Mobile Apps, Connected TV and Radio apps. 

The role is a fantastic opportunity for an experienced Product Manager with solid technical skills to gain an end-to-end understanding of streaming platforms and collaborate and learn from some of the best in the business. Together we will deliver a World-Class viewing experience for our users, and make a positive impact on the way millions of Australians view media.

About the Role

As the Lead Product Manager for Streaming Services you will

• Drive the product vision and strategy for 9Now’s API Services.
• Lead cross-platform product initiatives that span multiple teams.
• Mentor and coach Product Managers and Associate Product Managers in the Platform Product team.
• Look for opportunities to build Product competency and culture across both the Streaming team as well as the wider Nine Product team.
• Collaborate with your Product Management peers to ensure their requirements are understood, and the appropriate changes are delivered for them to enhance their Products.
• Functionally lead a squad of Software Engineers through the definition and development of new Product initiatives in the Services backlog.
• Collaborate with Principal Engineers and Lead Product Manager peers to ensure the solutions we deliver match Product objectives.
• Support the “Head of Platform Products, Streaming” in driving the Streaming Platform Products vision and strategy.

What you get to do in this role:   

The Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical issues to ensure a timely and effective case resolution. In support engineering, the customer and their positive experience is paramount and central to our daily efforts. ServiceNow support engineering is integral to the success of our customers, as well as for the health of ServiceNow.

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.

Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.

This support engineer's SME team is the User Experience Team.

Based in the heart of North Sydney, at our brand-new purpose-built creative campus, we have an exciting opportunity for a Project Manager to join our Creative Studio on a 12-month paternity leave cover. 

The Project Management team is part of Powered Studios, that sits within Powered. Powered is Nine’s Creative Solutions team, helping clients to realise big ideas in advertising across all of Nine’s ecosystem by experiencing the power of Collaboration, Creativity and Confidence. We have experts in content, client experience, strategy, creative, media production and marketing.

Day to day, we support the broadcast, digital, print and audio national agency and direct sales teams in responding to pitch work, responses and then fulfilling deliverables on Sold jobs.
The role is responsible for being the direct contact between sales and the Studios team. Working with varying stakeholders, no one day will be the same. From briefing in designers, booking in resource or working on timelines for articles. You are also responsible for quoting in the pitch stage, then managing budgets on sold work.

Work you’ll contribute to ranges from digital articles, long form, high impact print to cooking videos or social edits. Clients can be from Finance, Tech, Luxury, FMCG - the list goes on.
You take complete ownership over your campaigns, with support from the Head of Project Management.

Day to day you will: 

• Be responsible for monitoring, tracking and communicating project progress
• Be planning and coordinating project actions throughout the project lifecycle
• Manage project risks and issues throughout the project lifecycle
• Be responsible for clear and effective job costings (including initial budget quote and post analysis reconciliation by job) 
• Booking design and development resource
• Arranging and running creative brainstorms with various stakeholders
• Entering jobs, tracking progress, quoting and booking resource within Monday.com

The TechEx team forms part of the IT Workplace Operations Team and the role will require a high-level customer focus, technical flexibility and agility. The role also requires flexibility around operational hours as well as supporting multiple locations in Southeast Asia and ANZ.

Provide 1st & 2nd line desk side support services to NBCUniversal International on all supported technologies including Windows & Mac hardware and various mobile technologies.

• Identify and deliver Service Improvements aligned to the company’s goals by prioritizing technology initiatives and supporting the evaluation, deployment, and management of current and future technologies.
• Good understanding of mobile technologies such as iPhone/iPad, Blackberry, Android & Windows Mobile running various OS levels.
• Provide support to the infrastructure teams, where necessary, for remote hands and eyes to assist in the resolution of technical faults.
• Work closely with all IT groups to resolve incidents / requests and ensure impact to customers is kept to a minimum.
• Ensure adherence to all NBCU international policies, processes and procedures as well as support continual service improvement activity where appropriate.
• Assist with product evaluation and the introduction of new technologies into operational support.

KEY RESPONSIBILITIES

Customer skills are equally as important as technical skills, combining both to ensure delivery of a world-class service. Effectively manage Incidents and Requests, ensuring customers are kept informed of progress and escalating where necessary.

Main Areas of Activity

• Effectively resolve Workplace Technology Service Incidents and Requests keeping the customer always updated on progress and within SLAs guidelines.
• Follow request management process and governance.
• Take ownership of documentation regarding support issues and requests and ensure that this is accurate and maintained.
• Ensure all relevant security & management tools are operational and exceptions are managed.
• Meet all IT Asset Management process requirements in accordance with NBCU policy.
• General maintenance of all IT equipment including PC’s, Macs, Mobile Devices, Printers, Photocopiers, VOIP telephones and other hardware and software as required.
• Collaborate with International, US and local IT teams and Core NBCU business units as required. Other Responsibilities
• Ensure all relevant IT equipment is encrypted in alignment with NBCU Policy.
• Undertake deployment refresh of IT equipment in alignment with the Asset Management NBCU International Policy.
• seamless data transferred between devices.
• Ensuring that any operational risks are reported and remediated in line with the agreed action plans. M
• Manage IT Consumables in accordance with the corporate guidelines.
• Regular site visits to satellite offices to provide proactive IT support