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Customer Experience Manager  | Dan Murphy's South Fremantle | Share your spirit

If customer satisfaction was a competition, you’d be the winner. As one of our Customer Experience Managers, you’ll channel your engagement and entrepreneurial spirit to create tailored in store customer experiences and inspiring merchandising that keep our community returning to Dan’s!

We’re looking for a passionate people leader who has a genuine desire to make better happen; for themselves and others around them through team development and trailblazing leadership. This role provides critical operational exposure across the business and the opportunity to kick start a career adventure with Dan Murphy’s.

The ROLE:

• Motivate and lead your team to deliver a world class customer experience which promotes customer loyalty and contributes to revenue growth
• Encourage team to invest in education and dream big about their career - because working at Dan’s is an adventure
• Lead the way with in store tasks, delivering regular coaching and mentoring to store team to inspire them to continuously improve
• Create an environment that enables team to come as they are, because you know that diversity is the magic that makes good culture
• Build a culture that is centred around understanding your community, utilising customer feedback as a pillar in your decision making

The YOU:

• YOU use initiative and intuition to understand your team and inspire them to make a difference for each other and our customers
• YOU are passionate about people development and motivate others to dream big and reach their potential 
• YOU are no stranger to a fast-paced environment and use forward thinking in your decision making
• YOU bring energy to those around you by being your authentic self and by always doing the right thing for your team, customers and community
• YOU use an inspiring and collaborative approach to communication and use this to drive your team’s commitment

How we take care of our PEOPLE:

An exclusive discount card for Dan Murphy’s, BWS and other Endeavour Group brands including ALH pubs not to mention discounts from Woolworths and Big W. Endeavour Wellbeing Support, our Employee Assistance Program that offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance. Grow your career within Dan Murphy’s and the wider Endeavour Group network.

If drinks excite you - and you’re close-enough on the requirements, we’d love to hear from you!

Candidates will be required to complete a functional screening assessment as part of the recruitment process.

We are together creators

We’re big, but part of something much bigger. Dan Murphy’s is one of a number of brilliant retail businesses like BWS, ALH Hotels, Pinnacle Drinks within the Endeavour Group. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about having a good time - creating a safe, inclusive and fun place to work. We’re all about creating a more sociable future - for our customers and each other.

#WeAreTogetherCreators #ComeAsYouAre #FeelTheEnergy #DreamBig #LeaveYourMark #DanMurphys #DrinkBetter #EndeavourGroup 

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.
 

Want to work for Craft Distilling Group, but can't find an appropriate role?

We still want to hear from you!

Please use this application form to submit your CV, Cover letter and any other information you would like to share.

Alongside the above, we like to capture:

• Types of roles you are interested in
• Availability/Notice Period
• Salary Expectations
• Any other information you would like the team here to know

We look forward to checking out your application!

We are also hiring in the USA and UK - check out our other offices here - https://apply.workable.com/craft-distilling-group/

Who we are

We are a dynamic and rapidly growing alternative investment company, who specialise in innovative investment strategies that leverage data-driven insights to generate exceptional returns for our clients.

Here at Whiskey and Wealth Club, we look for people who are driven, self-starting and want to be part of something special.

We are looking for a Strategy Analyst who will work closely with our strategy, product, business, design and development teams to build and deliver cutting-edge applications to completely change the delivery of healthcare for everyone on the planet. The role will be based in Sydney. Our core solution captures structured, protocolised and clinically validated data, empowering better patient-centred outcomes and generating new leaps in healthcare.

The Role

As a Strategy Analyst, you will be instrumental in the strategic direction, detailed planning and cross area projects. You will work closely with the Chief of Strategy and Performance, the Chief Product Officer and Chief Growth Officer. 

Strategy & Performance at Big Picture has responsibility over several areas:

• Setting the strategic direction in concert with business area lead including but not limited to product direction, commercial strategy, competitor analysis, market research and financial direction
• Running our strategic partnerships with different organisations. These partnerships are usually either technology partnerships which improve the capabilities of our platform or service that are needed for us to deploy or enhance our product  
• Performance involves working with the functional vertical business owners on cross functional projects to improve business performance 

About You

• You are curious
• You are able to work autonomously 
• You enjoy making change in organisations
• You have a collaborative mindset and ability to work effectively in cross-functional teams
• You have a strong business acumen and understanding of market dynamics
• You have a familiarity with strategic frameworks and methodologies
• You have experience in the healthcare space (nice to have)

The right person will:

• Have a tertiary degree in a discipline like Maths/Statistics, Engineering, Computer Science, Physics, Medicine, Economics, Actuarial Studies etc.
• Have 2-4 years of experience in strategy 
• Have experience in most of the following:
• Client/stakeholder engagement and management 
• Strong project management skills, with the ability to manage multiple projects and priorities simultaneously
• Strong written and verbal communication skills, with the ability to effectively present complex ideas
• Building stories through data in the form of decks
• Data visualisation

Nice to have experience:

• Analytics languages (SQL, Python, R or similar)
• Building statistical models like GBMs, GLMs and/or Clustering

You’ll love this role if you:

• Want to be part of a company that has the potential to change medicine;
• Thrive on working in a dynamic organisation that is rapidly evolving and are comfortable navigating through the ambiguity, change and occasional challenge that it creates;
• Have a growth mindset, a high ownership mentality and a willingness to take responsibility for goals and outcomes;
• Excel at interpreting your findings and communicating your analysis to multiple stakeholders;
• Have strong technical skills and a desire to develop them further;
• Enjoy using your initiative and experience to identify (or ideally, pre-empt!) issues, while growing and supporting the team with new ways of thinking;
• Connect to our mission for better patient healthcare.