Total 26,077 Full-time job vacancies in south melbourne

Who is ShiftCare?

ShiftCare is a fast-growing SaaS scale-up and its innovative software is a market leader that helps Australian & American disability support providers, in-home aged carers, and allied health professionals streamline the way they work by creating efficiencies in rostering, client management, and billing, enabling businesses to grow.

We are seeking a dynamic and experienced Customer Success Manager focused on onboarding to join our team. Our ideal candidate will engage and manage relationships with our customers, ensuring their satisfaction with our products and services, and driving retention and expansion of our customer base.

Responsibilities

• Product Mastery: Develop an in-depth understanding of our product and its features, and work closely with customers to help them maximise the value of our solution.
• Customer Relationships: Build and maintain strong relationships with our customers, acting as their primary point of contact for any questions, concerns, or issues that may arise.
• Onboarding Ownership: Take ownership of the customer onboarding process, collaborate closely with different stakeholders to understand requirements, and ensure a seamless onboarding experience for our customers.
• Customer Health Monitoring: Monitor customer health and engagement metrics, and develop and execute strategies to improve retention and reduce churn.
• Product Adoption: Drive adoption and usage of our product by providing guidance, training, and best practices to our customers.
• SLA Management: Ensure SLAs are met and workloads are managed across all allocated onboarding setups.
• Cross-Functional Collaboration: Build relationships with cross-functional teams (Operations, Engineering, Sales, Product, Marketing) to deliver the best experience for our clients and enhance the company's NPS.
• Customer Advocacy: Represent the voice of the customer to internal teams, providing feedback and insights to help drive product and service improvements.
• Upselling and Cross-Selling: Proactively identify opportunities to upsell and cross-sell our services.

Qualifications & Experience

• Education: Bachelor's degree in business, marketing, or a related field.
• Experience: 2+ years of experience in a customer success or professional, client-focused account servicing role, preferably within a SaaS business.
• Skills:
• Outstanding execution and product demonstration abilities.
• Strong communication and interpersonal skills, with the ability to build relationships with customers and internal stakeholders.
• Experience providing Zoom training sessions to customers with a broad range of technical aptitudes.
• Excellent problem-solving skills, with the ability to identify and resolve complex issues.
• Demonstrated ability to manage multiple projects and customers simultaneously.
• Technical Proficiency: Familiarity with customer success metrics, and the ability to analyse and interpret data to drive action.
• Software Experience: Experience with CRM and customer engagement software (e.g., HubSpot, Intercom, ChurnZero).
• Industry Knowledge: Previous experience working with timesheet, payroll, or accounting software is a bonus.
• Work Ethic: Ability to work independently and remotely, with a strong work ethic and time management skills.
• Industry Familiarity: Familiarity with our industry is a plus.

Key Competencies

• Customer-Centric Mindset: Always prioritising the needs and satisfaction of the customer.
• Strategic Thinking: Ability to see the bigger picture and contribute to the strategic direction of the customer success team.
• Proactive Approach: Taking initiative to anticipate customer needs and resolve potential issues before they escalate.
• Adaptability: Thriving in a fast-paced, dynamic environment with the ability to adapt to changing customer needs and priorities.

Why join Shiftcare?

We offer a competitive salary along with a dynamic and collaborative work environment including:

• Fast-track Growth:
• Experience quick career advancement in our growth-oriented environment, ensuring your potential is recognised and rewarded.
• Job Security:
• Rest easy with stable ownership and meticulous team growth management, building your career on a foundation of stability and forward-thinking.
• Floating Public Holidays:
• Enjoy flexibility to celebrate preferred holidays or personal events with floating public holidays.
• Employee Discount Marketplace:
• Access a wide range of discounted products and services, enhancing your ability to save money and enjoy preferred items.

At Shiftcare, we prioritise creating a workplace where employees can thrive both professionally and personally.

Ready to redefine your career? Join ShiftCare and be part of a revolution in care delivery.

Apply now and be the driving force behind our continued success!

The Local Project is Australia, New Zealand, and North America's fastest growing design publication, celebrating extraordinary local design to our global community. With a focus on uncovering and understanding the impact that design makes on everyday experiences, The Local Project celebrates honest and human-centred design through premium print, digital, editorial, video and social content, with over 100,000,000+ impressions per month across our owned, operated and third-party platforms. In 2024 we launched The Local Production, a full-service specialist agency focused on creating content to truly elevate brands. Harnessing expert knowledge and skills, we specialise in delivering strategic excellence and creative brilliance. 

Some of the things you’ll be working on...

• Utilising tools to track and coordinate production activities, ensuring projects are delivered on time and within budget.
• Support pre, pro and post-production activities for each project.
• Oversee the filming process, ensuring the clients vision is executed effectively whilst facilitating communication between crew members and other stakeholders.
• Overview of the editing, sound design, colour grading, progress and overall storytelling.
• Partner with internal teams such as: Social team for asset management, Partnerships team for client management, Design team for visual effects.
• Ensure all content meets The Local Project's high standards of accuracy, style and brand guidelines. 

Experience you’ll need…  

• Ideally 2-3 years’ experience working as a producer in a fast paced creative environment, but we are open to more junior candidates who can demonstrate exceptional potential to grow.
• Highly organised with superior communication skills and the ability to coordinate multiple high pressure projects at a time.
• Ability to work autonomously and proactively.
• An interest and desire to expand skillset into the visual mediums of Video and Print.

We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people of any race, sexual orientation, gender, age or ethnicity, and those who are culturally or linguistically diverse, gender diverse, neuro-diverse or living with a disability. 

About Pinnacle College

Pinnacle College is a non-denominational, independent school (F-12) located in the northern suburbs of Adelaide. A distinctive feature of Pinnacle College is its diversity, it is a place where multicultural values and principles are actively supported and nurtured. Pinnacle College established its first campus at Gilles Plains in 2005, its second campus at Elizabeth East in 2010, and its third campus at Golden Grove in 2019.

About the Role

We are seeking applications from suitably qualified and experienced Maintenance Officers for a part time fixed term contract position that will be placed at our Gilles Plains campus. The successful candidate will play an important role in maintaining our school facilities, ensuring a safe and functional learning environment for our students and staff.

Essential Criteria

• Relevant qualification or trade certification.
• Experience in facilities maintenance, preferably in an educational setting.
• Strong technical skills in areas such as carpentry, plumbing, and/or basic electrical work.
• Knowledge of preventive maintenance practices.
• Ability to use various hand and power tools safely and effectively
• Excellent problem-solving and time management skills.
• Strong communication and interpersonal abilities.
• Ability to work with a variety of IT software platforms
• A commitment to the mission, vision, and core values of the College.
• Working with Children Check.

Child Safety Statement

• Pinnacle College is committed to child safety.
• We want children to be safe, happy and empowered.
• We support and respect all children, as well as our staff and volunteers.
• We are committed to the safety, participation and empowerment of all children.
• We have zero tolerance of child harm, and all allegations and safety concerns will be treated very seriously and consistently with our robust policies and procedures.
• We have legal and moral obligations to contact authorities when we are worried about a child’s safety, which we follow rigorously.

Location: Gilles Plains
Employment Type: Part Time,Fixed Term Contract
Full Time Equivalent (FTE): 0.6
Salary Range: $31,512.09 - $39,041.34
Applications Closing Date: 08/12/2024
Contract Start Date: 06/01/2025
Contract End Date: 19/12/2025