Total 38,094 job vacancies in south brisbane qld

Our Purpose

Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.

About The Role

This is an excellent opportunity not to be missed! You will be joining a fantastic Software Asset Management team in our extensive Service Operations business. The SAM team support each other and work collaboratively across a range of managed and project services. This is a chance to make your mark in a business with strong people and customer focus.

This role is preferably located in Canberra, although remote work is supported, and is ideal for someone who is experienced in Software Asset Management and Software Licensing and keen to develop a career with loads variety and opportunity.

If you already have Baseline Security Clearance this will be advantageous, it is required.

What You’ll Bring

We’re looking for a proactive, independent, enthusiastic team member who’s interested in being part of a larger group delivering a high quality and complex service to our customers. You’ll bring expertise developed over 3+ years in a Software Asset Management, IT Asset Management, or Licensing Sales, as you will be supporting the delivery of the Software Asset Management (SAM) service for a large Federal Government account.

Your ability to work with other members of the client management team to develop and deliver quality solutions for our customer is critical to the success of our service.

As part of the role you will provide quality customer service enhancements in optimising the SAM Service, planning the service implementation, championing the delivery of the service and processes, and verification and continued maintenance of the SAM Service.

What You’ll Do

In this role you will work collaboratively with other Software Asset Management (SAM) team members, Software Licensing Consultants, and Service Delivery Managers. Essentially, the Software Asset Manager will:

• Manage the relationship with key Customer stakeholders and Datacom Managed Services.
• Act as SAM Subject Matter Expert for the account.
• Ensure effective and smooth delivery of our customer’s SAM services.
• Contribute to the achievement of the outcomes of the contract.
• Delivery and support the Business Development Process.
• Ensure that SAM plans, processes and procedures are delivered incorporating good practise methodologies, accurately documented, successfully implemented, appropriately communicated to customer’s stakeholders, and provide continuous SAM Improvement with our services for our customers.
• You are a key contributor to the management of the Software Asset Lifecycle for our customer. This includes identifying the software inventory, capturing license entitlements, performing ongoing software compliance checks, and remediation as appropriate.
• Manage, maintain, and facilitate the renewal of software maintenance by validating the renewal details to ensure the information is correct and valid and also update the Software Asset Register/Technology with the new licensing details.
• Facilitate software procurement for the account including the tasks of retrieving quotes from software vendors or Datacom’s internal procurement team, approval from the business and facilitating the procurement and associated software lifecycle tasks.
• Review current software Terms and Conditions, License Agreements, and License Contracts to ensure that the account is not exposed to any breaches or risks.
• Provide quality customer service through adherence to Datacom’s Asset Management service delivery methodology and processes.
• Experience in using SAM technologies and their capabilities, in particular, Flexera FlexNet Manager Suite and/or Snow License Manager. You will be responsible for monitoring the health of the SAM technology and will proactively work with technical teams to ensure the technology is maintained to acceptable standards.
• Experience with ITSM tools like Cherwell or Service Now will be advantageous.
• Interpret data outputs from the SAM technologies and other tools to provide accurate and timely reporting.
• Be able to follow documented procedures to support the deliver of consistent services.
• Perform license reclamation activity and record cost avoidance.
• Propose remediation and optimisation activities that may result in reduced compliance risk and/or financial savings and cost avoidance.
• Liaise with service management, and customer teams to define, optimise, and develop SAM standards, processes, procedures, plans and controls to ensure appropriate service asset information is recorded and maintained.
• Work collaboratively with a larger SAM team in delivering SAM Services as well as autonomously within your dedicated account.

You must hold Australian Citizenship as a Baseline Security Clearance is required, and it will be advantageous if you already have one.

Culture and Benefits

Datacom is ones of Australia and New Zealand’s largest suppliers of Information Technology professional services. As an ANZ company, we have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

At Datacom you'll be recognised and valued for your contributions. We're growing year on year and can provide stability, career opportunity and a collegial, agile, flat-structured environment that empowers people and promotes autonomy. We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. We operate at the leading edge of technology to help ANZ’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

If you would like to know more and this sounds like you. Please apply online today!

The Team

The End User Compute team consists of deployed engineers to customer sites and roaming technicians. The team have a strong technical background and can sufficiently handle most technical requests that an end user may log. Success is measured by customer feedback and leading indicators of support health including the age of open tickets.

The Role

As Customer Experience Engineer you will provide end user support for all technology issues and request that are escalated by the customer service analysts. You will ensure customer service agreements are met and provide a single point of contact for ownership of escalated requests and issues. The role will be based in our Sydney office and at our main client’s office in Port Botany, NSW.

Your core responsibilities will consist of:

• Ensuring all policies, procedures and work instructions are followed in the interests of customer satisfaction and contractual obligations in agreed hours.
• Resolve incidents and requests within SLA.
• Escalate to 3rd party support/ vendors where appropriate.
• Initiate and complete problem diagnosis & produce recommendations.
• Produce KBA’s (Knowledge based articles) to enable the Service Desk Analysts to close more cases.
• Enforcing and reviewing process to ensure documentation is current and to initiation escalation as required.
• Implement authorised changes.
• Diagnosing issues and provide solutions, utilising knowledge entries where possible.
• Maintaining accurate ICT spares inventory.
• Providing remote diagnostic troubleshooting and checks for customer incidents.

What will you bring?

• Strong technical understanding of LAN/WAN/Voice/Security/Server/Desktop technologies with demonstrable experience in one or more technologies.
• Possess a strong understanding of ITIL processes.
• Australia drivers licence is required.
• Excellent written and verbal communication skills.
• Ability to priorities a high demanding workload and conscientious of time management.
• Pride yourself on being a self-starter who works well under pressure with high attention to detail.
• Exhibit outstanding customer management skills.
• Have a passion and desire to develop and share knowledge.

As a valued member of ‘Logicalis Australia’ you will enjoy several benefits, such as;

• Supportive team environment: Confidential pulse checks tell us we are known for being "Unselfish with knowledge", "Flexible and Diverse" and "Give a shout-out and there will always be help"
• Pick your own adventure: Our people have moved from Help-desk to Cloud-Engineering. Admin to Project/Program Management. Project Management to Product Development. If something interests you, we’ll fund you to learn it, so you can become it!
• Breadth of experience and purpose: People here can have an idea, make a plan, and see it through. Our people enjoy genuinely impacting change and controlling their professional success.
• Flexible, modern, working arrangements: Find your own method for collaboration and productivity to achieve a happy balance.

*Do I need to meet all the requirements to apply?*
Studies by several different sources have shown that, on average, men will apply for a job if they meet 60% of the application requirements. In contrast, women/non-binary people will seek to match a much higher percentage of the requirements before applying.

We encourage everyone to apply and give us a chance to evaluate your skills and experience. We are all learning on the job, and although the listing above has been carefully compiled, we are also open-minded and interested to hear about the value you can bring to the role and Logicalis.

*How can I demonstrate that I have particular needs in the application process?*
For people living with disabilities, chronic illnesses, or neurodiversity, adjustments and support can make a decisive difference in the application process. If you need any specific accommodations (tools, time, etc.) and feel comfortable disclosing this, please let us know.

Business Development Manager - Inverell

Level Electrical & Air are seeking an experienced Business Development Manager (BDM) to join our expanding team based in Inverell. The successful candidate will join a team who provide high quality products & services from electrical, data & air conditioning whilst also researching other products & services to add to the business revenue streams. 

• Autonomous, can-do attitude
• Strong Time Management
• Ability to collaborate and communicate effectively with technical and non-technical stakeholders and customers
• Existing commercial relationships & sales experience with sales targets/KPI's knowledge will be an advantage
• Be able to work autonomously, be self-motivated as well as working well as part of a team
• Ability to build trust, value others & communicate effectively.
• Ability to manage competing priorities and manage multiple projects
• High attention to detail and accuracy

• Competivie salary pending proven experience in a sales type role
• Access to a bonus scheme (profit share)
• Company vehicle with fuel card for personal in town use & beyond upon request
• Company supplied iPhone or phone allowance
• Further training opportunites
• Working from home on occasions
• Autonomy to plan your own weeks schedule
• iPad or laptop

About the Role

The Administration Officer is a newly created position that will report to the Head of Operations (HoO). This position will be responsible for managing the office facilities and co-owners’ management including strata committee commitments and responsibilities. The Administration Officer will provide general administration support for the Head of Operations, CEO and other members of the team as required. The Administration Officer will support the HoO with compliance including providing HR administrative support and some basic IT support including but not limited to new employee set up.

 This is a fast paced and diverse role that requires energy, initiative, service, relationship management, stakeholder management, pro-active organisational and problem-solving skills. The successful candidate will bring medium level administration experience and will be based on site in our Sydney CBD office, with hybrid options on arrangement.

About the Business Services Department

Business Services is responsible for the efficient and effective operations and operational performance of the Agency, including development, delivery, evaluation and reporting of strategic and operational planning and policy development across Human Resources, Administration, Property Management, Finance, Information Technology, Compliance, Governance, Finance Reporting and Risk Management. The team works closely with other Departments and partners to enhance a culture of collaboration, creativity, and trustworthiness.  We provide processes, tools, advice, and support to other Departments to operate as effectively and efficiently as possible and identify opportunities and implement solutions for continuous improvement.

About Act for Peace

 We believe all people are created equal, and we should love our neighbours as ourselves. Yet, right now, we’re living in a world of ‘us’ and ‘them’. Divisions are deepening, conflicts are escalating, and climate inaction is placing lives in peril.

 It means every day, more of us around the world are forced from our homes by violent conflict and disaster.

 For more than 70 years, Act for Peace has brought people together to respond to this injustice. Meeting urgent needs, advocating for change and backing displaced people to reclaim control of their lives.

 Founded by the Australian churches, we are a diverse collection of people united by a powerful conviction: to create a just and peaceful society, we must work together. It’s both the right thing to do, and the only thing that will work.

 That’s why we work in solidarity with long-term local partners; and collaborate with local, regional and global networks, academics, governments and the UN; to ensure people uprooted by conflict and disaster have a safe place to belong.

 OUR VISION
A world where everyone belongs.

 OUR PURPOSE
To create, together, a world where people uprooted by conflict and disaster have a safe place to belong.

For more information about Act for Peace, including our strategic framework, principles and policies, please visit our website www.actforpeace.org.au

Essential

• 3+ years’ experience in a similar administrative role

• Strong administrative, planning and organisation skills, with attention to detail, ability to problem solve and juggle competing priorities.

• Possess high level skills in Microsoft products (Word, Excel, PowerPoint, Outlook, SharePoint) and other software programs for task management and coordination.

• Proven ability to work effectively in a team environment and apply initiative.

• Ability to communicate effectively in external stakeholder settings.

• Strong interpersonal skills with a high level of professionalism – face to face, over the phone and through correspondence

• Demonstrated experience in maintaining confidentiality and sensitive information.

Desirable

• Experience in NGO sector

Other

• Eligibility to work in Australia.
• Commitment to living the values of Act for Peace
• Commitment to abide by the principles, policies, and codes of conduct of Act for Peace
• Occasional work outside standard business hours may be required (reasonably)
• Ability to thrive in a diverse, multicultural, and multi-talented workplace.

Full details including selection criteria can be found in the information pack which can be found HERE.

Applicants with a background of forced displacement are encouraged to apply.

Act for Peace takes the prevention of fraud, sexual misconduct and harassment, and the protection of children seriously.

• Employment is conditional upon the outcome of an Australian Police Background check, as well as an equivalent police background check for any country in which the applicant has lived for more than 12 months during the last five years and for each country of citizenship. A working with children check may also be required.
• Strict adherence to our Code of Conduct, Child Safeguarding Policy, Child Safeguarding Code of Conduct, Prevention of Sexual Exploitation, Abuse and Harassment (PSEAH) Policy and the Privacy Policy is mandatory.
• Copies of our policies can be found at www.actforpeace.org.au/our-policies

• Flexible hours (role to based mostly on site)
• Training & Development
• Employee Assistance Program - Counseling
• Salary Packaging