Total 25,343 job vacancies in ge au vic melbourne airport 11 steele way

• Temporary, Full time
• $123,766.93 per annum plus Superannuation
• Join the Customer Experience team

Hume City Council is one of Australia’s fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.

The role involves the implementation of this strategy, stakeholder engagement leveraging customer feedback including complaints and ombudsman escalations, Customer Insights, as well as coaching and CX training across the entire organisation.

What you’ll be doing:

• Accountable for strategic development, delivery and adoption of customer orientated plans, frameworks, programs and measurements, with a view to influencing a customer-centric organisational culture.
• Deliver a matured CX program focused on customer journey improvements and general CX improvements using innovation and continuous improvement, which prioritises CX success measures.
• Competently project manage a range of significant, and culturally impactful projects to enhance the way Hume City Council delivers services to customers via all primary channels (including social media, web, face to face, artificial intelligence, chat bots, etc.)
• Work across Hume City Council to drive a CX culture and position the business to measure and support improving the performance of customer journeys - enabling the right mindset, skillset, and toolset.
• Lead CX transformation across the enterprise focused on customer journey improvements and general CX improvements using innovation and continuous improvement.
• Influence teams across Hume City Council (including the Customer Service Centres) with the mindset, skills, and tools needed to create behaviour change that delivers improvements.
• Position the Customer Experience department to deliver on the needed changes at a department level, supporting organisational performance across the organisation to achieve CX outcomes.
• Define, plan and implement programs of work required to implement the CX strategy and achieve performance objectives, including driving approval and implementation of initiatives, proposals and business cases.
• Analyse internal and external research, insights and business information to identify innovative initiatives and proposals that will streamline and elevate CX across all Hume City Council customer journeys.
• Lead (complex) projects to diagnose, evaluate and develop solutions to improve customer experience.
• Identify, scope and assess opportunities for improvement by performing data analysis of business and/or process performance and taking data from multiple sources, breaking it down and synthesising a plan of action around findings.
• Understand the needs of customers across any segment or life-stage, outlining options to ensure these needs are met and finally ensuring the execution provides a good customer experience.
• Identify skill gaps and provide solutions to them through learning and training opportunities for individuals or the team.
• Drive the ongoing development of a customer culture across the organisation, supported by effective policy and process frameworks, indicators of success, and skilled team members.

The skills and experience you’ll bring to the role:

• Qualifications: Holds a bachelor's degree or MBA in a relevant field such as business administration, marketing, psychology, or a related discipline.
• Customer Experience Expertise: Demonstrated understanding of customer experience principles, methodologies, and best practices within a local government context.
• Project Leadership: Proven track record of successfully leading customer experience initiatives and projects, including strategy development and implementation.
• Industry Knowledge: Comprehensive knowledge of industry trends, emerging technologies, and advancements in customer experience within the local government or public sector.
• Data Analysis: Ability to analyse data, identify trends, and make data-driven recommendations to enhance customer experiences.
• Financial Management: Experience in budgeting, resource allocation, and monitoring financial performance for customer experience initiatives.
• Stakeholder Engagement: Proven ability to collaborate with cross-functional teams, stakeholders, and community members to drive customer-centric change and manage customer feedback.
• Leadership Skills: Strong leadership abilities, including the capacity to influence, inspire, and foster a culture of superior customer experience.

Why Hume City Council?

A leader in local government, we’re committed to creating an inclusive and collaborative work environment that is guided by our values:

We’re better, every day: We give things a go and value progress over perfection. We have permission to go for it and are expected to reflect and learn.

We’re in it together: At Hume, everyone matters. We Welcome and include all. Respect and safety are expected.

We show up: We empower and trust others and own our work. We rise to the challenges and are expected to do what we say we will.

All for Hume: We strive to achieve our best for the Hume Community. We are proud and passionate about working towards better outcomes and expect they are at the centre of everything we do.

We offer a competitive salary package, professional development opportunities, and a supportive work environment.

A child safe organisation and an equal opportunity employer. Council encourages people of all ages, people with disability, Aboriginal and Torres Strait Islander people and people from culturally diverse backgrounds to apply.

All candidates will be required to undertake background and probity checks including Reference Checks, Working with Children Check, and a Criminal Record Check.

At Guzman y Gomez, we believe in authentic flavors and the power of food to bring people together. As a Shift Leader at GYG, you will play a pivotal role in shaping unforgettable dining experiences. Your role will see you leading, coaching and motivating the team to enhance the guest experience while upholding the highest food safety and quality standards, ensuring every guest receives the best. Your leadership will set the tone for operational excellence and foster a positive work environment for the crew.​

You must be available to work from 10pm onwards to be successful in this role. Penalty rates apply!

​What's in it for me?  ​

So much! Check out some of the benefits below:  ​

• Fair pay in line with the Fast-Food Industry Award ​
• Flexible rosters and employment stability ​
• Free and comfortable GYG uniforms and exclusive merch ​
• Heavily discounted GYG meals ​
• Comprehensive training and support to set you up for success​
• An uncapped referral program! Bring your mates and earn $200 per successful referral  ​
• We've got you and your family's back with Sonder, our all-inclusive Employee Assistance Program!
• Opportunities for advancing your leadership abilities – career pathways into Assistant Restaurant Manager and beyond​
• Team building activities and regular crew competitions
• Cultural celebrations including Day of the Dead & Cinco de Mayo to name a few​
• The possibility of owning your own franchise or joining our corporate office in future!​

We appreciate diverse experience, but specifically, we are looking for candidates who have: ​

• Leadership or supervisory experience in a fast-paced environment ​
• A track record of providing outstanding customer service ​
• Completed or willingness to complete Food Safety Supervisor certificate ​
• Completed or willingness to undertake Responsible Service of Alcohol course ​

Click the "I'm Interested" button to express your interest in joining our team!  ​

We’re committed to providing a safe and secure environment for our team and guests. To support this commitment, we may conduct background checks including Police Checks and employment verification as part of our recruitment process. 

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.  

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.  

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities. 

Why you will love this opportunity as Services Consulting Manager at Civica

As a Consulting Manager, you will play a pivotal role in overseeing client engagements, where you will not only manage project teams but also cultivate strong relationships with our clients, ensuring that their needs and expectations are met with the utmost professionalism.

Your primary responsibility will be to guarantee the successful delivery of our consulting services, which entails developing comprehensive strategies, coordinating resources, and adhering to timelines.

In this role, you will not only have the chance to shine through your exceptional strategic thinking skills, but you will also be empowered to uncover and pinpoint various growth opportunities that lie within our organization. Your ability to foresee potential challenges will be crucial in navigating the dynamic landscape we operate in. Moreover, as you analyze these opportunities and challenges, you will be responsible for crafting and implementing innovative solutions that not only address immediate needs but also pave the way for sustainable long-term success. This is an exciting opportunity to make a significant impact by leveraging your expertise and creativity.

Furthermore, you will exhibit outstanding project management skills, encompassing effective communication, risk management, and team collaboration, all of which are crucial for the successful attainment of project objectives.

This is a full-time position that may occasionally require travel to meet with clients at their locations.

Keen to find out more about our Local Government products? Follow the link to find out more about what you'll be working on - Local Government Services and Software | Civica 

What you will do to be successful in this role 

• Serve as the primary contact for clients during their entire journey. Develop and maintain strong relationships with clients, understanding their distinct business requirements and obstacles. Guarantee a high degree of client contentment while adeptly handling their expectations

• Direct consulting projects from start to finish, ensuring alignment with established objectives. Collaborate with the PMO to formulate project plans, define scope, and allocate necessary resources. Guide and oversee consultants, facilitating performance reviews and providing support and advice. In partnership with the PMO, monitor project progress, identify potential risks, and execute suitable risk mitigation strategies

• Perform comprehensive analysis and assessments of client operations and processes. Develop and deliver strategic recommendations customized to meet client requirements. Assist clients with the implementation and execution of strategic plans

• Foster a culture of collaboration and excellence among team members. Provide coaching and opportunities for professional advancement to team members. Perform performance evaluations and provide constructive feedback
• Proven expertise in project management, highlighted by an exceptional history of expertly guiding complex projects to success
• A solid command of the Microsoft Office Suite, paired with hands-on experience using project management tools
• Having relevant industry certifications such as PMP or Six Sigma will give you an edge in this role!
• Adaptable and skilled at juggling various priorities in a dynamic, fast-paced environment

We really do want you to bring your whole self to work. There is no such thing as the perfect candidate, so if you think you have what it takes, but don't necessarily meet every single point on the list, please still get in touch. We'd love to have a chat and see if you could be a great fit. 

Why you'll love working with us

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best.

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - Flexible work – we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.

At Diadem, we are seeking a passionate and experienced Sales Director to elevate our sales strategy and lead our dynamic sales team. In this vital role, you will be responsible for developing and executing innovative sales programs, driving revenue growth, and enhancing our market position within the industry. As a key member of our leadership team, you will leverage your expertise to build robust customer relationships and identify new business opportunities. Your leadership will be critical in mentoring and motivating your team, ensuring they have the tools and resources needed to succeed in today’s competitive environment. You will analyze market trends and competitor activity to shape our strategic approach and maintain our commitment to excellence. The ideal candidate will possess a strong blend of analytical and interpersonal skills, showcasing the ability to navigate complex negotiations while fostering a collaborative and high-performance culture within the team. Join Diadem, where you have the opportunity to make a meaningful impact, drive our sales initiatives, and help us achieve our ambitious business goals while contributing to a company culture built on integrity, innovation, and collaboration.

Responsibilities

• Develop and implement effective sales strategies to achieve corporate objectives.
• Lead, mentor, and inspire the sales team to meet and exceed sales targets.
• Analyze sales data and market trends to identify opportunities for growth.
• Build and maintain strong relationships with key clients and partners.
• Collaborate with marketing to design promotional materials and campaigns.
• Oversee the budgeting and forecasting for the sales division.
• Conduct regular performance reviews and provide constructive feedback to team members.

• Bachelor's degree in Business Administration, Marketing, or a related field; MBA preferred.
• Proven experience as a Sales Director or similar role in a relevant industry.
• Demonstrated success in developing and executing sales strategies.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Analytical mindset with a problem-solving attitude.
• Proficiency in CRM software and Microsoft Office Suite.

• Extra Superannuation - Pension plan
• Work From Home - Flexible hours
• Training & Development
• Performance Bonus
• Employee Assistance Program - Counseling

• Brand new restaurant opening in late January 2025
• Based just outside of the Airport at BNE Service Centre
• Part Time and Full Time options available

At Guzman y Gomez, we believe in authentic flavors and the power of food to bring people together. As a Shift Leader at GYG, you will play a pivotal role in shaping unforgettable dining experiences. Your role will see you leading, coaching and motivating the team to enhance the guest experience while upholding the highest food safety and quality standards, ensuring every guest receives the best. Your leadership will set the tone for operational excellence and foster a positive work environment for the crew.

What's in it for me?  

So much! Check out some of the benefits below:  

• Fair pay in line with the Fast-Food Industry Award
• Flexible rosters and employment stability 
• Free and comfortable GYG uniforms and exclusive merch 
• Heavily discounted GYG meals 
• Comprehensive training and support to set you up for success 
• Opportunities for advancing your leadership abilities – career pathways into Assistant Restaurant Manager and beyond
• An uncapped referral program! Bring your mates and earn $200 per successful referral 
• Team building activities and regular crew competitions 
• Cultural celebrations including Day of the Dead & Cinco de Mayo to name a few
• The possibility of owning your own franchise or joining our corporate office in future!

We appreciate diverse experience, but specifically, we are looking for candidates who have: 

• Leadership or supervisory experience in a fast-paced environment 
• A track record of providing outstanding customer service 
• Completed or willingness to complete Food Safety Supervisor certificate 
• Completed or willingness to undertake Responsible Service of Alcohol course 

Click the "I'm Interested" button to express your interest in joining our team!  

We’re committed to providing a safe and secure environment for our team and guests. To support this commitment, we may conduct background checks including Police Checks and employment verification as part of our recruitment process.