Total 110 job vacancies in Waterloo

Are you a people person who loves problem-solving and thrives in a fast-paced environment? Do you have a knack for turning tricky situations into positive experiences?

If so, you might be just the person we’re looking for to join our Service Liaison team! We’re all about making sure our customers are happy long after they’ve made a purchase, and we want someone who’s excited to be the friendly, go-to problem-solver when things don’t go as planned.

• You’ll be the first point of contact for customers, helping to diagnose any product issues and making sure they feel supported every step of the way.
• Work with 3rd party suppliers, manufacturers, and service agents to schedule and coordinate service calls, keeping everything running smoothly.
• Log service calls and keep detailed, accurate customer service records – because details matter!
• Whether it's processing returns, arranging refunds, or coordinating credits, you’ll be the one ensuring customers get the solution they need.
• You’ll handle all customer emails and calls with confidence, responding in a friendly and timely manner to resolve their queries.
• Keep yourself up to date with the latest product info and training so you can provide the best possible advice.

The Customer Support Consultant position entails answering real-time inbound customer enquiries via phone, email, and live chat to provide exceptional customer service, with a focus on meeting weekly service and sales KPIs.

• Wow our customers with exceptional knowledge of products and services. Make every interaction memorable.
• Smash weekly goals by hitting KPIs like a pro; calls, chats, revenue and customer satisfaction so you can get those well-deserved bonuses. 
• Handle escalations like a pro, directing them to the very best solutions.
• Be the bridge between customers and manufacturers, building meaningful relationships from every angle. 
• Elevate your skills with daily training, master product knowledge, and streamline processes.

Reporting into the Operations Support Manager and Customer Support & Admin Team Leader, the Customer Support Consultant (Install) is responsible for the provision of exceptional customer service and efficient support of administrative functions for the national Winning Services Installation business. These functions are the key to
seamless communication and installation planning between Winning Group Sales teams, the DC, our Installation teams and our Customers.

• Handle phone and email inquiries from Installers, Customers, and Sales teams.
• Manage installation orders in Navision ERP.
• Coordinate with State Install Managers to schedule/rebook installations.
• Process changes and special requests, ensuring communication with stakeholders.
• Maintain accurate records of orders, invoices, and inventory for audits.
• Record stock and resource movements (receipts, dispatch, returns) in Navision.
• Collaborate with teams to resolve outstanding returns/SROs.
• Uphold high standards of customer service.
• Provide scheduling support for commercial teams (bulk deliveries).
• Resolve customer queries or escalate as needed.

Are you ready to lead a team to new heights and drive operational excellence in a luxury retail environment?

Reporting to the Chief of Staff and Head of External Affairs, the General Manager for Winning Home Operations will be a pivotal player in shaping and streamlining the Winning Home division, focusing on logistics, warehousing, installations, and delivering an outstanding customer experience. If you're someone with a strategic mind, a passion for top-tier service, and a drive for continuous improvement, this role has your name on it!

• Design and implement innovative operational strategies that elevate delivery, warehousing, and installation services for our high-end clients.
• Drive improvements in logistics, inventory management, and workflow to maximise efficiency, cut costs, and boost service standards.
• Partner with customer-facing teams to refine every step of the customer journey, ensuring it aligns with our WOW, care, problem-solving, and ownership values.
• Lead an accountable, high-performing team, providing mentorship, conducting regular performance reviews, and championing a positive work culture.
• Work closely with showrooms, supply chain, logistics, and third-party providers to ensure Winning Group's strategic objectives are always met.
• Oversee budget allocation, cost control, and financial reporting for Winning Home Operations, supporting financial and operational goals with strategic insights.
• Ensure all activities meet top safety standards, regulations, and best practices, with an unwavering commitment to quality.
• Cultivate key client relationships and manage technical sales to drive repeat business and long-term partnerships.
• Stay ahead of industry trends by bringing on new suppliers and products as technology advances and customer demand grows.

Ready to take the next step in your retail leadership career? As an Assistant Store Manager at ALDI, take charge of daily operations, driving sales, and inspiring your team to be their best.

As a member of the leadership team in store, you support the Store Manager in all areas of running a multi-million-dollar business. From motivating team members to rostering and reporting, you’ll be part of an exceptional team that delivers extraordinarily efficient service to our customers.

As an Assistant Store Manager you’ll:

• Help to develop the next generation of leaders in our stores by training and coaching team members to be their best
• Keep your store looking top-notch, upholding the highest standards of safety and cleanliness
• Manage our stock, keeping an eye on inventory, and minimising losses
• Work alongside your team on registers, filling shelves and merchandising special buys
• Identify opportunities for improvement - we love a good idea!
• Ensure our stores run smoothly, helping to keep our customers Australia’s most satisfied . There’s nothing like the satisfaction of a job well done!
• Step up and run the store whilst the Store Manager is on leave.

Are you ready to be part of something bigger?

Step into our Waterloo Showroom, where we're not just selling appliances – we’re creating experiences! If you are passionate about building relationships, have a flair for sales, and thrive in a vibrant, engaging environment, we want YOU to join us.

• Be the face of exceptional service, whether it’s helping someone design their dream kitchen, selecting the perfect laundry combo, or curating a stunning powder room, you’ll be there to guide and advise every step of the way.
• Create magic by offering barista-made coffee and light refreshments and setting the stage for chef-led cooking demonstrations.
• Stay connected with your customers through follow-up emails and phone calls, making sure everything runs smoothly from start to finish.
• Be a product expert, don’t worry if you’re not an appliance whiz just yet, we’ll train you to know our products inside out and empower you to provide tailored recommendations.