Join us and make a positive difference to the lives of people with disabilities, and to grow your career as part of our alliance of great minds. Our shared values are Passionate, Respectful, Ethical, Curious and Courageous. 

Do you have outstanding customer service skills? 

Want to make full use of your professional expertise? 

Keen to help make a difference in people’s lives with this outstanding organisation? 

Highly motivated and love taking ownership for your own work? 

Does this sound like you? If you have excellent communication and customer service skills and would love to work as part of a ‘for-purpose’ organisation that really makes a difference in the lives of people with disabilities – apply now! 
 

The Client Services Consultant position covers a wide range of functions including client relationship management, connecting clients with appropriate services and supports to meet their needs and supporting the customer service functions including scheduling of appointments and managing incoming calls.
 

You will have every opportunity to utilise your expertise and develop your skills.  You’ll be responsible and accountable for your own workflow and expected to exercise judgement and initiative. 
 

Supporting both current and prospective CPA clients of all ages, you will deliver high quality seamless client engagement and client management services to ensure families are connected with the right services to meet their needs in a timely way.
 

You will also be expected to resolve day-to-day service delivery queries and issues and will appropriately prioritise workflow to efficiently manage your caseload.
 

As well as excelling in both verbal and written communications, you will be great at building and maintaining relationships at all levels, and confident in assisting team members with issues such as problem-solving. 
 

The role is located at our Prairiewood site and is a permanent full-time position. 

You will initially be required to work in the office as you settle into the role and build relationships within the business.  Flexible/Hybrid Working arrangements will be available after 6 months.

What do we offer? 

• Access to a tax-free meal, entertainment & venue benefit card valued at $2,650 per year
• 12 weeks paid parental leave and 2 weeks paid partner leave
• 2 additional leave days each year
• $100 per year well-being allowance that you can use to enhance your wellbeing (eg: purchase sports equipment, have a massage, take a meditation class, the choice is yours)
• Discounted gym membership for you and your family, using Fitness Passport
• Employee Assistance Program
• Paid Employee Referral Bonus Program, where you can be generously rewarded for referring a friend that joins CPA.

What will you bring to the role? 

• Commitment to the rights of people with disability 
• Outstanding customer service skills 
• The ability to work independently and as part of a team 
• Good time management and workflow prioritisation skills
• Proficient with the Microsoft Office suite of programs (Work, Excel, Outlook)
• Salesforce or Customer Relationship Management (CRM) system experience desirable
• Current driver licence 
• Working with Children Check, or willing to obtain
• Ability to prioritise work and meet deadlines 
• A flexible and collaborative approach to work

Important information: 

Cerebral Palsy Alliance is a global centre of expertise for cerebral palsy and similar conditions. Join our community of volunteers to make a difference to the lives of people with cerebral palsy and similar conditions and grow your skills and experience as part of our alliance of great minds. Our shared values are Passionate, Respectful, Ethical, Curious and Courageous. 

At Cerebral Palsy Alliance, we value diversity, foster an inclusive culture and champion equitable opportunities. We welcome interest from volunteers with a diverse range of backgrounds and lived experiences including people with disability, Aboriginal & Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, and the LGBTQIA+ community.    

Volunteer opportunities include supporting our allied health therapy teams working with children and adults, supporting our Lifestyles, sports and accommodation clients, or gaining experience in our corporate services. 

Details of the role:

The Bike Skills Intensive is an opportunity for clients to trial and develop their mobility skills in a power chair. Volunteers will work with our therapy team to support our clients in developing their mobility skills in a power wheelchair. This volunteering opportunity would suit an Occupational Therapy student or a Physiotherapy student.  

• NDIS Worker Screening 

• Working with Children Check (NSW) 

*Important information:  

Please let us know if you have any pre-existing injuries or illnesses which you are currently seeking, or have sought, medical treatment for which you think may impact your ability to volunteer. CPA is committed to supporting an inclusive environment and engaging volunteers with diverse lived experience. We will happily consider and accommodate reasonable adjustments that may be required to support you in the recruitment process, and to be successful and safe at CPA.

 Cerebral Palsy Alliance is committed to the safety and wellbeing of our clients and students and volunteers. As such all volunteers at CPA must be triple vaccinated against COVID-19, prior to their start date. Cerebral Palsy Alliance is an Equal Opportunity Employer. Cerebral Palsy Alliance upholds, advocates for, and protects the  rights, wellbeing and safety of people with a disability. We are a child safe organisation and all workers are responsible to adhere to the NDIS Worker Code of Conduct.  

CPA is a smoke free workplace including in, on and around CPA sites and vehicles. 

How to Apply  

Please click 'Apply' to complete your application. If you have any questions about the role or require any reasonable adjustments to enable you to equitably participate in the recruitment process please contact Angela Dives on volunteer@cerebralpalsy.org.au. 

Cerebral Palsy Alliance is a global centre of expertise for cerebral palsy and similar conditions. Join our community of volunteers to make a difference to the lives of people with cerebral palsy and similar conditions and grow your skills and experience as part of our alliance of great minds. Our shared values are Passionate, Respectful, Ethical, Curious and Courageous. 

At Cerebral Palsy Alliance, we value diversity, foster an inclusive culture and champion equitable opportunities. We welcome interest from volunteers with a diverse range of backgrounds and lived experiences including people with disability, Aboriginal & Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, and the LGBTQIA+ community.    

Volunteer opportunities include supporting our allied health therapy teams working with children and adults, supporting our Lifestyles, sports and accommodation clients, or gaining experience in our corporate services. 

Details of the role:

The Sports Skills Intensive is an opportunity for clients to develop their sports skills in an inclusive environment. This volunteering opportunity would suit an Occupational Therapy student or a Physiotherapy student.  

• NDIS Worker Screening 

• Working with Children Check (NSW) 

*Important information:  

Please let us know if you have any pre-existing injuries or illnesses which you are currently seeking, or have sought, medical treatment for which you think may impact your ability to volunteer. CPA is committed to supporting an inclusive environment and engaging volunteers with diverse lived experience. We will happily consider and accommodate reasonable adjustments that may be required to support you in the recruitment process, and to be successful and safe at CPA.

 Cerebral Palsy Alliance is committed to the safety and wellbeing of our clients and students and volunteers. As such all volunteers at CPA must be triple vaccinated against COVID-19, prior to their start date. Cerebral Palsy Alliance is an Equal Opportunity Employer. Cerebral Palsy Alliance upholds, advocates for, and protects the  rights, wellbeing and safety of people with a disability. We are a child safe organisation and all workers are responsible to adhere to the NDIS Worker Code of Conduct.  

CPA is a smoke free workplace including in, on and around CPA sites and vehicles. 

How to Apply  

Please click 'Apply' to complete your application. If you have any questions about the role or require any reasonable adjustments to enable you to equitably participate in the recruitment process please contact Angela Dives on volunteer@cerebralpalsy.org.au. 

Cerebral Palsy Alliance is a global centre of expertise for cerebral palsy and similar conditions. Join our community of volunteers to make a difference to the lives of people with cerebral palsy and similar conditions and grow your skills and experience as part of our alliance of great minds. Our shared values are Passionate, Respectful, Ethical, Curious and Courageous. 

At Cerebral Palsy Alliance, we value diversity, foster an inclusive culture and champion equitable opportunities. We welcome interest from volunteers with a diverse range of backgrounds and lived experiences including people with disability, Aboriginal & Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, and the LGBTQIA+ community.    

Volunteer opportunities include supporting our allied health therapy teams working with children and adults, supporting our Lifestyles, sports and accommodation clients, or gaining experience in our corporate services. 

Details of the role:

The Stuart Centre at Croudace Bay is looking for some support in sorting completed assessment forms into folders.

The volunteer will be sorting paper files into client folders. Some folders may need to be created from scratch. Completed folders will then need to be sorted into the appropriate filing draw.  

• NDIS Worker Screening 

• Working with Children Check (NSW) 

*Important information:  

Please let us know if you have any pre-existing injuries or illnesses which you are currently seeking, or have sought, medical treatment for which you think may impact your ability to volunteer. CPA is committed to supporting an inclusive environment and engaging volunteers with diverse lived experience. We will happily consider and accommodate reasonable adjustments that may be required to support you in the recruitment process, and to be successful and safe at CPA.

 Cerebral Palsy Alliance is committed to the safety and wellbeing of our clients and students and volunteers. As such all volunteers at CPA must be triple vaccinated against COVID-19, prior to their start date. Cerebral Palsy Alliance is an Equal Opportunity Employer. Cerebral Palsy Alliance upholds, advocates for, and protects the  rights, wellbeing and safety of people with a disability. We are a child safe organisation and all workers are responsible to adhere to the NDIS Worker Code of Conduct.  

CPA is a smoke free workplace including in, on and around CPA sites and vehicles. 

How to Apply  

Please click 'Apply' to complete your application. If you have any questions about the role or require any reasonable adjustments to enable you to equitably participate in the recruitment process please contact Angela Dives on volunteer@cerebralpalsy.org.au. 

Cerebral Palsy Alliance is a global centre of expertise for cerebral palsy and similar conditions. Join our community of volunteers to make a difference to the lives of people with cerebral palsy and similar conditions and grow your skills and experience as part of our alliance of great minds. Our shared values are Passionate, Respectful, Ethical, Curious and Courageous. 

At Cerebral Palsy Alliance, we value diversity, foster an inclusive culture and champion equitable opportunities. We welcome interest from volunteers with a diverse range of backgrounds and lived experiences including people with disability, Aboriginal & Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, and the LGBTQIA+ community.    

Volunteer opportunities include supporting our allied health therapy teams working with children and adults, supporting our Lifestyles, sports and accommodation clients, or gaining experience in our corporate services. 

Details of the role:

The Power Mobility Intensive is an opportunity for clients to trial and develop their mobility skills in a power chair. Volunteers will work with our therapy team to support our clients in developing their mobility skills in a power wheelchair. This volunteering opportunity would suit an Occupational Therapy student or a Physiotherapy student.  

• NDIS Worker Screening 

• Working with Children Check (NSW) 

*Important information:  

Please let us know if you have any pre-existing injuries or illnesses which you are currently seeking, or have sought, medical treatment for which you think may impact your ability to volunteer. CPA is committed to supporting an inclusive environment and engaging volunteers with diverse lived experience. We will happily consider and accommodate reasonable adjustments that may be required to support you in the recruitment process, and to be successful and safe at CPA.

 Cerebral Palsy Alliance is committed to the safety and wellbeing of our clients and students and volunteers. As such all volunteers at CPA must be triple vaccinated against COVID-19, prior to their start date. Cerebral Palsy Alliance is an Equal Opportunity Employer. Cerebral Palsy Alliance upholds, advocates for, and protects the  rights, wellbeing and safety of people with a disability. We are a child safe organisation and all workers are responsible to adhere to the NDIS Worker Code of Conduct.  

CPA is a smoke free workplace including in, on and around CPA sites and vehicles. 

How to Apply  

Please click 'Apply' to complete your application. If you have any questions about the role or require any reasonable adjustments to enable you to equitably participate in the recruitment process please contact Angela Dives on volunteer@cerebralpalsy.org.au. 

Join us and make a positive difference to the lives of people with disabilities, and to grow your career as part of our alliance of great minds. Our shared values are Passionate, Respectful, Ethical, Curious and Courageous. 

We are currently seeking a dynamic and strategic professional to fill the exciting role of  Program Coordinator - Lifestyles. The Program Coordinator leads a hardworking team of frontline support staff who are committed to providing high-quality services for clients with a disability within their home and the community. The role is part of CPA Lifestyles Services team and may be the career opportunity you've been looking for!

The ideal candidate will be customer-focused with established leadership, people management, communication and stakeholder engagement skills and a strong ability to drive new business. A demonstrated capability in managing social and community programs including the conceptualisation of new services in response to client and business needs will be highly regarded.

Your operational and administrative proficiency will keep the client-facing team's day-to-day activities running smoothly. As someone who excels in both verbal and written communications, you will be great at building and maintaining relationships at all levels, and confident in assisting team members with issues and problem-solving while managing remotely.

With significant experience in disability, teaching, youth services or related, and demonstrated supervisory skills, the individual will review and improve existing services and chart the course for future program opportunities. Sound business acumen and excellent planning and organisation will be showcased by the incumbent whilst enjoying the ability to build rapport and create strong connections with stakeholders.

With a genuine desire to work in the for-purpose sector and a connection to the organisational values of Cerebral Palsy Alliance, this is an exciting opportunity to innovate and drive the direction of this important portfolio.

Note: this position is currently located in Croudace Bay area but travel throughout the Newcastle region and is a full time position.

This will also involve working remotely at times and remote to your workforce.

Our Lifestyles Services are based around a client and family-centred philosophy, in which all team members collaborate to work towards achieving the goals identified by clients and their families. The successful candidate will possess strong professional and ethical values that align with this philosophy.

What will you bring to the role?
 

• Energetic, resilient and a can-do attitude
• Demonstrated experience in a leadership position with advanced skills in leadership, problem-solving and decision-making

• A proven ability to work as part of a greater team and achieve goals through collaborative planning.
• Strong team management background, overseeing large teams, encompassing recruitment, onboarding, training, coaching, as well as career and performance management of staff.
• Collaborative team player, comfortable engaging with a diverse range of stakeholders.
• Ability to thrive in a reactive environment, making sound decisions under pressure to achieve the best possible outcomes for clients, the service, and staff.
• Willingness to receiving constructive feedback and a willingness to adapt accordingly.
• A strong understanding of active support principals
• Strong communication, administration and computer skills
• Experience in managing budgets and implementing sustainable, cost-effective rostering practices.
• Experience in Incident reporting/management
• An extensive understanding of the rights of people with a disability
• A commitment to supporting people to make a difference in their own lives.
• Current driver's licence
• Ability to travel within the Hunter region area as required.
• Working With Children Check

At Cerebral Palsy Alliance, we value diversity, foster an inclusive culture and champion equitable opportunities. We strongly encourage applications from candidates with a diverse range of backgrounds and lived experiences including people with disability, Aboriginal & Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, and the LGBTQIA+ community.

Join us and make a positive difference to the lives of people with disabilities, and to grow your career as part of our alliance of great minds. Our shared values are Passionate, Respectful, Ethical, Curious and Courageous.

East Maitland Therapy Manager
12-month secondment opportunity starting mid-March 2024
Full time

A fantastic opportunity exists to join Cerebral Palsy Alliance in a twelve month parental leave position as the Therapy Manager of the East Maitland team from late March 2024.

The East Maitland therapy team in 2024 will consist of 15 therapists and one allied health assistant. The East Maitland clients are also supported by a team of four Client Services Consultants s who report into a Client Engagement Team Leader. A small site in terms of building foot-print, the team provides the majority of service in the community, including an out-reach service to the Upper Hunter.

In this role you will be supported not only by the Regional Manager (to whom the position reports) but by a network of therapy managers across CPA, and in particular the three other Hunter and Central Coast therapy managers. You will also have access to various modes of leadership training including online courses and face to face sessions facilitated by Regional Managers, internal business partners and external subject matter experts.

The position is site-based, with the opportunity to work from home one/day per week once settled in the role. There will also be days spent at head office in Allambie (Sydney) once every 2-3 months.

Clinical background is beneficial but not essential.

Required Skills

• Strong communication skills including conveying expectations, providing feedback, and facilitating team discussions, communicating risks and barriers to the Regional Manager, and effective engagement with stakeholders and clients to understand their needs and concerns
• Leading through guidance, motivation and support
• Ability to translate strategic priorities of the organisation into meaningful actions for your team
• Problem-Solving: troubleshooting challenges, performing logistical gymnastics and making informed decisions in collaboration with stakeholders.
• Data-driven decision-making
• Proficient user of IT
• Commitment to supporting team members to navigate daily challenges as well as their longer-term professional development.
• An understanding of the complex needs of our clients

What's in it for me?

• Exceptional professional development opportunities through CPA’s leadership academy as well as access to a suite of online courses run by MCI, a leading registered training organisation
• A relocation allowance for interstate or rural moves of $5000 to help you if you are moving for the role
• Up to $2,650/year tax-savings through meal, entertainment and venue hire benefit
• Wellbeing allowance of $100 per year (have massage on us or buy new sneakers)
• Discounted gym/fitness centre membership for your whole family
• Multiple career pathways including Research, Clinical Governance, Specialisation and Management opportunities
• Additional leave days, including bonus leave, pre-purchased leave, compassionate leave and CPA Day - an additional public holiday (occurs in the period between Boxing Day and New Year's Day)

How To Apply

Join us and make a positive difference to the lives of people with disabilities, and to grow your career as part of our alliance of great minds. Our shared values are Passionate, Respectful, Ethical, Curious and Courageous. 

Speech Pathologist – Nowra

Join us and make a positive difference to the lives of people with disabilities, and to grow your career as part of our alliance of great minds. Our shared values are Passionate, Respectful, Ethical, Curious and Courageous. 

We are looking for an experienced, creative, and passionate leader wanting to become a key member of our Lifestyles leadership team, by managing one of our day service centres in Sydney's North Shore.

Reporting to the Operations Manager Lifestyles, you will be responsible for leading a group of team leaders and disability support practitioners to deliver essential support, as well as engaging programs and experiences, to people with a disability. You will also have an admin assistant and supported employee in your team.

The Site Manager role is varied, rewarding and challenging, with responsibility for the complete management of the service. This includes quality service management of our clients, staff management & development, innovation in service delivery, ability to evaluate the service and make improvements, exploration of expansion & growth opportunities of the service offering, strong collaboration ability with other lifestyles service leaders, running engaging programs and activities, liaising with families, budget management, incident reporting, rostering and stakeholder management.

CPA's Lifestyles service provides a range of centre and community-based services primarily to adults with cerebral palsy and other disabilities, promoting community participation and integration. The role is in St Ives, with occasional travel to our other sites in the Upper Northshore and Northern Beaches area.

Our services are person-centred and support participants to explore opportunities for participation, connection, and socialisation, and help them achieve their personal goals. Your core values will reflect this philosophy.

To apply for this role please submit a one page cover letter along with your resume. 

What we can offer you:

People are at the heart of what we do! Working for us, you’ll find highly experienced, professional and creative people who share our commitment to our clients

• Leave options that will enable you to maintain a true work-life balance
• Access to a tax-free meal, entertainment & venue benefit card valued at $2,650 per year
• Flexible ways of working - compressed hours, working from home options, flexibility surrounding hours
• 12 weeks paid parental leave and 2 weeks paid partner leave
• 2 additional leave days each year
• $100 per year well-being allowance that you can use to enhance your wellbeing (eg: purchase sports equipment, have a massage, take a meditation class, the choice is yours)
• Discounted gym membership for you and your family, using Fitness Passport
• Employee Assistance Program
• Paid Employee Referral Bonus Program, where you can be generously rewarded for referring a friend that joins CPA.
• Outstanding career growth opportunities and our world class training through Training Alliance, our inhouse registered training organisation -  https://trainingalliance.edu.au/
• Health and wellbeing benefits such as Fitness Passport, an annual wellbeing allowance and Employee Assistance Program 
• Access to external corporate events / conferences
• An inspiring work culture where you are valued, supported and where you truly can make a difference

What you can offer us:

• Previous demonstrated experience (minimum 5 years) in a management role, ideally in a community-based, health or disability service.
• Strong team management experience of large teams, including recruiting, on-boarding, training, coaching, as well as career & performance management of staff.
• Ability to work pro-actively to meet the need of the service in the future as well as continuing to work on the needs of the present.
• Demonstrated experience in managing budgets and sustainable / cost-effective rostering practices.
• Excellent verbal and written communication and customer service skills, where you will have experience liaising with key stakeholders, including families and multi-disciplinary teams.
• Foresight to predict upcoming changes in an everchanging landscape, adapting to them for the best outcome of your service.
• Excellent project management skills and attention to detail, resulting in high quality outputs.
• Well-developed conflict resolution and highly enhanced negotiation skills.
• True team player, comfortable working with a broad range of diverse stakeholders.
• Highly developed work ethic founded on integrity, transparency, and consultation.
• Intermediate to advanced computer skills.
• Ability to work in a reactive environment, making decisions correctly under pressure to get the best possible result for our clients, service, and staff.
• Willingness to receive constructive feedback and to be open to adapting to it.

Licenses/certifications required:

• NSW Driver's License (minimum P2)
• Current NDIS Worker Screening Check (or willingness to obtain prior to commencement in the role)
• Current First Aid and Current CPR Certificates (or willingness to obtain prior to commencement in the role)
• Current WWCC (or willingness to obtain prior to commencement in the role).

Join us and make a positive difference to the lives of people with disabilities, and to grow your career as part of our alliance of great minds. Our shared values are Passionate, Respectful, Ethical, Curious and Courageous.