Total 4,857 job vacancies in Canberra, Australian Capital Territory

About Us

In Australia we have over 2,000 employees mostly based in Melbourne, Canberra and Adelaide. Globally we number 45,000 employees and are located in 35 countries. Our Mission is to make the world safer, healthier and more efficient through information technology, engineering and science. It’s work that we can all be proud of.

Job Description

As a member of the End User Services (Desktop Support) team, your role is to: 

• Provide Corporate IT services for Leidos Australian staff, ensuring all desktop services are managed and supported effectively. 
• Work closely with the Service Desk and Infrastructure teams to deliver a high level of service to the AU business by demonstrating proficiency in user desktop, laptop, software, printers, telephony, video conferencing and basic networking support.
• Provide technical guidance to assist with the resolution of issues and problems affecting the SOE environment.
• Help address knowledge gaps within the End User Services team by providing coaching and documenting solutions.
• form local testing of operating system upgrades as well as new peripherals and workstation models to ensure their compatibility with the global SOE.

As a ServiceNow Services Development Manager, you will be responsible for selling a portfolio of service offerings designed to help our customers successfully adopt the products they have purchased and ultimately achieve the business outcomes they expected from utilising our products. These service offerings include our Impact success offering, product implementation services, and training.  The Services Account Executive is well-versed in services and post-sales adoption strategies.  They are a trusted advisor to the account team and our customers for successful implementation, adoption, and value realisation. A quota carrying role, the Services Account Executive owns the Services sales strategy by proactively creating demand for new Services opportunities and partnering with the ServiceNow Sales team and our partners to develop and successfully execute Services sales opportunities for their assigned territory.

• Collaborate with software sales account teams, Customer Outcomes and Training team members, and our eco-system of delivery partners
• Develop and execute a services sales strategy in the designated territory with a target account list

• Proactively create new Services opportunities (Impact, Implementation Services, and Training) in both new and installed base customers
• Create pipeline and manage end-to-end forecasting process for Services opportunities
• Serve as a trusted advisor to the customer by understanding their existing and future digital transformation roadmap and driving the right mix of ServiceNow services to meet their needs
• Arrange and conduct services-related discussions in alignment with the account strategy
• Lead extended team in solutioning and scoping, and proposal development
• Execute value-based selling methodology for Impact, Implementation Services, and Training opportunities

Federal Gov't client is seeking to identify suitable candidates to perform the role of Master Scheduler to support the agency manage, maintain and analyse integrated schedule solutions to achieve deliverables in new and existing ICT systems. Master Schedulers develop and manage integrated schedules that map and track all accountable activity across all streams of work that contribute to project and program outcomes. Through stakeholder engagement, they build detailed schedules with a meaningful critical path, capture and monitor the relationship between dependencies, deliverables and ensure target milestones are realistic, achievable, and on track.

Master Schedulers:

• provide strategic leadership to oversee the delivery and management of quality integrated complex schedules that meet defined standards for multifaceted or large scale projects and programs that span high level portfolio, program and business plans
• provide strategic expertise and guidance to senior executive on risks and issues affecting the scheduling and resourcing of projects, and articulate the required measures to ensure successful outcomes
• drive collaboration, cooperation and partnerships with a broad range of stakeholders across business and at the enterprise level
• exercise a significant degree of independence, working under the broad guidance of a senior executive
• use expert judgement to make balanced decisions using evidence and evaluation of ambiguous information within the context of competing
• priorities, changes in workplace practices, strategic direction, and wider agency implications
• work flexibly to drive innovation, manage and lead change and actively contribute to implementation of strategic directions
• may have oversight and leadership of multiple teams

Estimated start date 2 September 2024

Initial contract duration10 months

Extension term12 months

Number of extensions 2

Location of work ACT, QLD, VIC

Working arrangements onsite

Security clearance Must be an Australian Citizen and able to obtain Baseline

Key duties may include, but are not limited to:

Master Scheduler – EL2

• ensure the application of complex project and program information into detailed integrated schedule solutions to achieve deliverables
• foster relationships with a broad range of stakeholders, negotiate with influence on complex scheduling matters, utilising subject matter expertise
• manage change control to baseline schedules to ensure relevant artefacts and change logs are in place
• oversee progress against program milestones and deliverables and be accountable for individual and shared priorities
• perform regular impact analysis, assessment of critical path information and apply risk mitigation strategies to ensure the delivery of scheduling solutions
• lead continuous improvement of scheduling processes, methodologies and procedures
• prepare and present timely information to senior executives that articulate project or program delivery risks of success
• oversee and assure the correct application of budgets and contingencies of financially complex schedules
• initiate and support strategic approaches to build scheduling capability and expertise of others
• oversee operations of teams, including providing a clear sense of direction, setting work priorities and managing resources
• develop staff capability through coaching and succession planning
• exercise appropriate delegations in accordance with legislation and guidelines.

Ability to:

• manage, maintain and analyse schedule components including critical paths, relationships and interdependencies
• demonstrate expertise in use of automated scheduling and reporting tools
• identify trends and risk and implement appropriate mitigation and issue management strategies
• align operational activity to program strategies and agency vision
• manage and resolve complex and/or technical scheduling issues
• oversee team development to ensure the delivery of quality outcomes
• communicate and negotiate with influence to achieve outcomes on complex or sensitive matters
• apply attention to detail to manage complex scheduling sequences
• undertake objective, systematic analysis of complex information and make recommendations based on evidence
• make decisions based on professional judgement, risk evaluation and in the context of the strategic environment
• lead change initiatives and support staff through uncertainty and the change process.

Federal Gov't client is seeking SAP Functional Consultants, responsible for translating business needs into ICT system requirements and specifications for enhancements. It includes designing, analysing and documenting software systems to meet business expectations. They are responsible for writing functional specifications from the business requirements.

SAP Functional Consultants promote and deliver flexible, quality service and products to improve customer experience, work under the limited direction of senior staff to deliver results and undertake complex work. SAP Functional Consultants make ethical, evidence-based decisions using sound judgement, anticipate and respond to stakeholder needs and expectations, and may manage a team.

Estimated start date 2 September 2024

Initial contract duration 10 months

Extension term 12 months

Number of extensions 2

Location of work ACT, QLD, VIC

Working arrangements onsite

Security clearance Must be and Australian Citizen and able to obtain Baseline

Key duties may include, but are not limited to:

Functional Consultant – APS6

• perform detailed analysis and evaluation of business processes and requirements;
• create solution designs and implement solutions to meet business needs;
• create and maintain solution documents;
• support daily operations and monitor performance of business solutions;
• adhere to delivery and support methodologies and contribute ideas for improvement;
• perform detailed technical application assessments considering feasibility, resource effort, risks and benefits;
• conduct testing activities such as test planning, execution coverage reviews and defect management;
• collaborate with stakeholders to define tasks, resolve issues, solve problems and ensure effective and timely implementation of projects;
• undertake project quality management tasks such as peer and quality reviews of specifications, design and testing documents;
• review research, process models and documentation of other staff, providing guidance and feedback;
• resolve or escalate issues as required and suggest alternative approaches and solutions

Functional Consultant – EL1

• responsible for the design and configuration of SAP systems;
• lead and support operations of the team, including monitoring business performance, setting priorities and managing resources and workflow;
• lead and manage staff, including overseeing the management of performance, attendance and health and wellbeing;
• develop staff capability through coaching, mentoring and succession planning to increase performance, engagement and retention;
• oversee the development and implementation of the ICT solution;
• highlight and identify gaps in existing functionality;
• highlight and identify functional interdependencies;
• undertake and contribute to business management, strategic planning and workforce planning;
• assist with the management of finances, contracts, procurement, resources and expenditure within area of responsibility;
• ensure project deliverables and milestones are met on time and within budget;
• prepare and review a range of written material including technical and corporate documentation

Functional Consultant – APS6

Ability to:

• translate complex technical information for non-technical audiences
• investigate and analyse issues and make recommendations based on evidence
• think critically and analytically to solve complex problems
• work collaboratively and embrace agile ways of working
• implement, encourage and support innovation and continuous improvement
• identify, control, communicate and monitor risk
• enable change initiatives and encourage others to embrace change
• discuss and negotiate issues with credibility, transparency, and respect

Functional Consultant – EL1

Ability to:

• think strategically and align operational activity accordingly
• grasp expectations and concerns, and negotiate quality outcomes
• develop and manage a range of internal and external stakeholder relationships
• manage and resolve conflict using appropriate strategies
• understand the audience and context, and effectively tailor communication
• manage staff and competing priorities to achieve quality outcomes and project completion
• assess risks and implement mitigation strategies
• undertake objective, systematic analysis and draw accurate conclusions based on evidence
• make decisions based on professional judgment, risk evaluation and in the context of the environment
• develop long term plans for the team and manage work in the context of business priorities
• work highly independently under broad direction and act collaboratively

Primary Knowledge/Skills/Systems/Tools required for role include:

• SAP CRM
• SAP PSCD
• SAP S4/HANA
• SAP FI
• SAP CO
• SAP SRM
• SAP HCM

Working in a close-knit, collaborative team, you will be responsible for planning, implementing, and documenting testing activity for ongoing support of a Standard Operating Environment (SOE) in a large environment. Testing iterative updates of the SOE against a variety of endpoints across various platforms, you will bring demonstrated experience using System centre configuration manager (SCCM) and understanding of the SOE prestaging and build process.

Using your experience, you will effectively use testing management software to execute both automated and manual test cases to identify, track and manage defects in the SOE. Your experience with PowerShell scripting and its interface with testing management software will be an asset to the ongoing support and continuous improvement of the teams work practise.

This role is based in our Canberra office.