About Us
In Australia we have over 2,000 employees mostly based in Melbourne, Canberra and Adelaide. Globally we number 45,000 employees and are located in 35 countries. Our Mission is to make the world safer, healthier and more efficient through information technology, engineering and science. It’s work that we can all be proud of.
Job Description
As a member of the End User Services (Desktop Support) team, your role is to:
- Provide Corporate IT services for Leidos Australian staff, ensuring all desktop services are managed and supported effectively.
- Work closely with the Service Desk and Infrastructure teams to deliver a high level of service to the AU business by demonstrating proficiency in user desktop, laptop, software, printers, telephony, video conferencing and basic networking support.
- Provide technical guidance to assist with the resolution of issues and problems affecting the SOE environment.
- Help address knowledge gaps within the End User Services team by providing coaching and documenting solutions.
- form local testing of operating system upgrades as well as new peripherals and workstation models to ensure their compatibility with the global SOE.
