Total 5,597 Manager job vacancies in sydney icm

This role is pivotal in leading a team of Claims Consultants, Claims Service Consultants, and Officers to deliver an outstanding claims experience, in line with TAL's claims philosophy, procedures, and risk management framework.

You will focus on delivering a market-leading customer experience while effectively managing risk and ensuring regulatory compliance. This will be achieved through strong operational discipline, portfolio management, stakeholder engagement, and building capability within the team. Additionally, you will handle escalated issues and customer complaints, ensuring outcomes that align with TAL's claims philosophy.

Key Responsibilities:

• Champion Process Improvement: Drive localized process enhancements and lead effective change management initiatives to embed improvements within the team, ensuring best practices in claims handling.
• Contribute to Strategic Projects: Support departmental and company-wide projects as required, ensuring alignment with TAL’s goals.
• Stay Informed: Keep up-to-date with life insurance guidelines, processes, and policy changes, ensuring our claims handling and service approach reflects industry best practices and TAL’s standards.
• Ad-hoc Duties: Perform other tasks as required to support the team and the business.

Simple Machines – Job Ad – Senior Delivery Manager
Position: Senior Delivery Manager
Location: Sydney, Australia
Travel: Potential travel within ANZ
Simple Machines. Data Engineered to Life™

Simple Machines is a leading independent boutique technology firm with a global presence, including teams in London, Sydney, San Francisco, and New Zealand. We specialise in creating technology solutions at the intersection of data, AI, machine learning, data engineering, and software engineering. Our mission is to help enterprises, technology companies, and governments better connect with and understand their organisations, their people, their customers, and citizens. We are a team of creative engineers and technologists dedicated to unleashing the potential of data in new and impactful ways. We design and build bespoke data platforms and unique software products, create and deploy intelligent systems, and bring engineering expertise to life by transforming data into actionable insights and tangible outcomes.

We engineer data to life™.

The Role:

Simples Machines are seeking a Senior Delivery Manager to join our growing Sydney team.

Our Delivery Managers are crucial to the success of our client engagements. You will be comfortable managing large technology projects and enjoy working as part of a team of senior experts solving challenging problems. 

Responsibilities:

• Stakeholder Management: Building and maintaining strong relationships with clients and internal stakeholders, ensuring clear communication and alignment of project objectives.
• Leadership: Leading cross-functional teams of software engineers, designers, and QA specialists to deliver high-quality software solutions.
• Outcome and Value: collaborating closely with clients to gather requirements, define project scope, and ensure outcomes are aligned with business objectives.
• Planning: developing and managing detailed project plans, timelines, and deliverables to ensure project goals are met on time and within budget.
• Commercial Engagement: Define and manage the project scope through detailed Statements of Work. Act as the primary liaison between internal and external stakeholders, ensuring clear communication of project progress and expectations. Take overall responsibility for overseeing client projects, ensuring that they align with the company's goals and are delivered successfully.
• Risk management: Identifying potential risks and owning mitigation strategies to ensure project success.
• Process improvement: Identify ways to improve how Simple Machines deliver for the client and take ownership of the implementation of those improvements.
• Efficiency of delivery: work with the Simple Machines and client teams to identify and resolve issues and inhibitors to success. Take accountability of the team’s velocity.
• Expertise and advisory: build a deep and technical understanding of the client’s business and the work Simple Machines are delivering. Use that knowledge to become a trusted and reliable advisor to the client team.

Ideal Skills and Experience:

• Expert level understanding of software development processes, including Agile, Scrum and Waterfall/Fixed Price.
• Understanding of time reporting against projects and time tracking/burndown of time against budgets.
• Proficiency in project management tools such as Jira, Trello, or Asana.
• Excellent problem-solving abilities and a proactive approach to identifying and addressing project challenges.
• Exceptional communication skills, with the ability to convey technical concepts to non-technical stakeholders in written and verbal form.
• Experience in managing multiple projects simultaneously, with a track record of delivering successful outcomes.
• Ability to adapt to rapidly changing environments and manage competing priorities effectively.

Professional Experience and Qualifications

• 5+ years of experience in technical project management, software delivery, or a similar role within a software engineering consultancy or technology-driven organization.
• Proven experience in leading and managing software development teams, with a focus on delivering high-quality solutions.
• Demonstrated ability to build strong relationships with clients, stakeholders, and team members.
• Strong organizational skills, with a keen attention to detail and the ability to manage complex project dependencies.
• Familiarity with current industry trends and emerging technologies in software engineering.

What We Offer in the Sydney:

Salary: Competitive salary and benefits package.

Annual Leave: 4 Weeks Standard + Public Holidays

Your Day - No Questions Asked: One additional day off per year, no explanation required!

Regular Lunches: Lunch provided to meet all team dietary requirements in Sydney office Monday, Wednesday, Friday.

Professional Development: $1,500 annual budget for training, courses, and conferences, with potential for additional funding.

Certifications: $2,500 annual budget for certifications and related courses.

Company Sick Leave: 10 days per annum.

Antenatal Support: Paid time off for antenatal appointments, including classes recommended by health professionals.

Snack Bar: We connect around the amazing snack bar and coffee machine!

Join Us:

Simple Machines is a diverse and globally distributed team of individual talents. Everyone in the firm is among the best at what they do. That’s why they’re here. We have a collective obsession with the future and a passion to create real change through technology. If you’re someone who’s as passionate as we are about building a world-class technology company specialising in engineering for data, you’ll fit right in.

The Manager, Customer Solutions will lead a dedicated team in delivering critical customer remediation activities. This includes conducting root cause analysis and developing rectification strategies while collaborating closely with key stakeholders to drive the implementation of remediation initiatives. These initiatives, which include identified remediation and operational resilience projects, will be executed in alignment with TAL’s commitment to outstanding customer outcomes and our Customer philosophies within the risk management framework.

In this role, you'll also support the business in meeting its responsibilities under TAL's risk frameworks and processes. Additionally, you’ll play a pivotal role in analysing and implementing various identified risk and compliance initiatives, ensuring we continue to uphold the highest standards across the organisation.