Total 3,739 Manager job vacancies in melbourne australia

About Rystad Energy

Rystad Energy is a leading global independent research and energy intelligence company dedicated to helping clients navigate the future of energy. By providing high-quality data and thought leadership, our international team empowers businesses, governments and organizations to make well-informed decisions.

Our extensive portfolio of products and solutions covers all aspects of global energy fundamentals, spanning every corner of the oil and gas industry, renewables, clean technologies, supply chain and power markets. Headquartered in Oslo, Norway, with an expansive global network, our data, analysis, advisory and education services provide clients a competitive edge in the market. For more information, visit www.rystadenergy.com.

The role

The Australia Commercial team is now seeking a dynamic individual to join our Perth team as a Client Success Manager (CSM) responsible for fostering lasting client relationships and being a trusted advisor to our clients.

Rystad Energy is looking for candidates with proven experience in customer success and/or business analysis, specifically within the Energy space. The candidate should ideally possess expertise in the SaaS industry, strong commercial awareness, excellent networking skills and ability to listen and understand customer needs.

You will get the opportunity to develop and execute product-driven and segment-focused client retention and growth strategies, as well as helping clients realize the full value of Rystad Energy’s databases and analytics to help them deliver on their business outcomes. You will also work closely with internal cross-functional teams such as marketing, product development, market research and client training to drive engagement and expansion across your client remit.

Key Responsibilities

• Act as clients’ trusted advisor by designing and delivering tailor fit engagement plans to help clients maximize value from Rystad products and services.  
• In charge of end-to-end customer lifecycle including but not limited to delivering onboarding sessions, providing tailor fit product trainings and answering client queries in a timely manner    
• Take ownership of tracking client usage rates and implementing relevant strategies with the account team to improve user adoption rates.
• Work closely with account team to identify upsell opportunities, initiatives to grow user base to maximize contract renewals rate
• Build and maintain strong client relationships with key stakeholders
• Become a conduit between clients and Rystad internal stakeholders eg. product managers, analysts, account team to provide product / services feedback
• Develop a sound understanding of Rystad Energy products and services and proactively help identify areas of improvement to increase market share and penetration.
• Provide timely support to your book of accounts and the wider client portfolio (globally)
• Proactively participate in industry and networking events to grow the Rystad Energy brand
• Maintain all client data and interaction records in the CRM system

Skills & Attributes for success

• Minimum of Bachelor’s degree required
• Minimum three years of experience in relevant sectors such as Energy, Finance, SaaS, or Consulting
• Proactive and self-motivated individual with a strong interest in client-facing roles, customer experience and business relationships
• Excellent written, oral, presentation and communication skills
• Willingness to travel based on business needs
• Previous experience with large enterprise / global customers is preferred
• Passionate about developing close relationships with our customers and enabling their long-term success
• Proven knowledge of Energy markets is a key strength
• Proven understanding of valuation models and economic analysis are highly desired
• Experience working with databases, CRM platforms and Power BI is an advantage
• Strong focus on collaboration and teamwork across functions and regions
• Strong Microsoft Office skills (PowerPoint and Excel)

Only candidates with full working rights in Australia will be considered for this role.

As an Assistant Store Manager, you work closely with your Store Manager to achieve the Sales and Profit goals in your Store by creating a plan to deliver a Great Customer Experience in line with the Area. You ensure you have a Great Team and support its development. You work with succession planning, talent and leadership development and structured performance management, based on results, values and leadership. You work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues.  

Key responsibilities: 

• Regularly analyse and follow up your Store’s Sales & Profit KPIs and take actions accordingly to maximise results. 

• Together with your Store team, you drive Hello Member program in line with country goals.

• Ensure your Store’s execution continuously meets H&M standards and follow up using the Customer Audit Tool. 

• Alongside the Store Manager, you manage the recruitment, training, development, and succession planning for your Store. 

• You evaluate and manage the performance of your Store Team, including having performance development reviews, putting development plans in place, giving feedback, and following up and taking actions to improve performance and develop your team. 

• Secure Store Operations Best Practices in your Store, according to the Area plan 

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.

We support nearly two million members, with around $86 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

Reporting directly to the Head of Compliance, you’ll play a key role within the Compliance team to maintain and monitor Rest’s Compliance Management Framework to ensure Rest operates in compliance with its legal and regulatory obligations.

Key Accountabilities/Responsibilities:

Compliance Management Framework: assist in the maintenance and monitoring of Rest’s compliance framework across the Rest business to facilitate compliance with relevant legislation, regulations, codes and standards and Rest organisational standards, including:

• Incident and Breach management process
• Management and Board reporting
• Compliance training
• Policy Governance framework
• Privacy framework
• Financial Crime framework

Oversight of Rest’s Incident and Breach management process:

• Daily monitoring of incidents and breach dashboards, and escalation of high rated matters
• Perform a compliance assessment of new incidents to determine whether a breach has occurred, and whether a matter is potentially reportable to a Regulator
• Assist in the preparation of monthly and quarterly incident and breach reports
• Assist with development and review of Rest’s Incident and Breach Policy and Procedures
• Provide support, guidance and subject matter expertise to the business on the investigation and remediation of significant and reportable breaches, and assist in reporting to Management, Board and relevant Board committees and preparation of breach correspondence for regulators
• Provide education across the Rest business and to material outsource providers on Rest’s expectations regarding incident and breach management

Act as a trusted partner to business areas across Rest through the provision of ‘second line’ compliance advice and participation in projects and business initiatives.