Total 11,241 Manager job vacancies in Option to work from Ringwood (Melb), Brisbane, Sydney, Canberra and Tasmania

As an integral member of ServiceNow’s Global Sales Enablement team, the Sales Enablement Senior Manager of sales coaching programs is responsible for developing and delivering coaching and enablement programs for salespeople across the entire sales journey. The role is focused on developing and delivering programs that elevate sales performance, using our sales methodology and operating framework to coach and train.

Successful candidates will understand standard sales methodology application within a SaaS environment, along with the ability to drive content development, deployment and learning experiences. The ideal candidate will have a strong sales background, considerable experience in coaching and/or training sellers, and sales enablement experience. This is a highly collaborative role that involves working with key stakeholders in Sales and Sales Leadership, as well as across the various Enablement Teams.

Job Responsibilities

The Sales Enablement Senior Manager of sales coaching programs will be responsible for developing and deploying sales enablement programs and initiatives to improve sales effectiveness, sales productivity, and overall sales results.

• Develop and deliver high-impact enablement programs to improve sales capability and drive a culture of sales expertise
• Coach Salespeople in the skills and activities to drive success 
• Support effective use of the ServiceNow sales methodology by delivering virtual and in person classroom training as well as providing sales activity and skills coaching 
• Gather requirements from stakeholders, develop enablement for multiple platforms (eLearning, vILT, ILT, etc.)
• Collaborate with Enablement colleagues across multiple roles (Role Excellence, Regional Leads, Instructional Design, Communications) to develop and deliver high impact enablement content supported by compelling communications
• Manage key stakeholders and subject matter experts throughout the process.
• Analyse the effectiveness of the training plan against stated learning objectives and modify as needed to address opportunities for improvement across the core sales roles
• Deliver training and train the trainer programs in person and/or virtually, to a global audience
• Work with the Program Management Office to align on priorities and consistent messaging to the field
• Collaborate with Enablement colleagues to align on best practices and identify new, creative ways to enhance enablement approach and impact

What you can expect from us

At ServiceNow, we make work better for everyone – including our own employees. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible for our employees. Win as a Team is part of our culture, and we aspire to wow our customers. We stay hungry and humble and focus on creating belonging. Sustainability, inclusivity, and diversity are key focus areas within our business framework so that we have transparency, equity, and accountability to deliver meaningful, measurable change. With our vision and dedication for a better future already underway. Join us on this journey!

In addition to a competitive salary, supportive teams, and a real opportunity to progress in your career with a forward-thinking organisation, we provide resources to help you and your loved ones be well. From benefits plans and programs, to mental health resources that offer coaching and 24/7 support, to family support resources and parental leave programs – we want to help you take care of yourself and your loved ones. Below is a glimpse into even more of our offerings or click here for a full list:

• Along with holidays, we have company-wide designated global well-being days where everyone is off and can spend time doing what matters most.
• Flexible working culture to support the balance you need in both work and life.
• Parental leave programs.
• Childcare and caregiving benefits.
• A learning experience platform built using our own technology, to support your learning and development goals as well as a tuition reimbursement program.
• A global, cross-functional mentoring program.
• We also have team building activities, various employee belonging groups, volunteering, and community outreach programs.

What you get to do in this role

ServiceNow is seeking highly motivated and professional individuals to join our Support Account Management (SAM) Services team and play a critical role in delivering world-class customer satisfaction, as SAMs help ServiceNow change the way people work.

The SAM will be delivering both proactive and reactive services and act as a central point of contact for all support-related activities. You will be a member of a highly skilled team focused on a select set of high profile, strategic customers whilst delivering a high-quality service.

Additionally, you will be responsible for driving cross-functional teams to ensure customer issues are clearly identified and resolved effectively.

• Comfortable presenting to all levels of management, including C-Level stakeholders.     
• Use industry leading software management tools to proactively identify potential degradation of service issues to mitigate and/or resolve business impacting events for customers.
• Deliver business value and solutions by understanding and aligning ServiceNow applications, features, and benefits as it relates to our customer needs.
• Drive regular scheduled customer conference calls and customer meetings to ensure the continual flow of information with timely updates on all open cases, changes, problems, and on-going projects.
• Facilitate summary status reports, including monthly performance reviews and quarterly service reviews.
• Act as the facilitator between customers and ServiceNow with reference to mandatory upgrades, patches, and security requirements.
• Manage, document and report on performance against service level agreements (SLA's) and where SLA’s are not being met document and oversee an action plan that will result in meeting and exceeding those commitments routinely.
• Drive continual improvement for the customer and their environment through trend analysis and partnering with the internal account team to be a champion of change.
• Review open cases, problems and changes communicating aligned priorities to assigned ServiceNow teams to ensure a timely response and resolution.
• Act as an escalation point for customer impacting business critical issues.

We are looking for an innovative and strategic leader to join our newsrooms as the Head of Growth Content for the Metro mastheads, a newly-created key role focused on driving new audience growth.

As the Head of Growth Content, you will take ownership of developing and executing strategies for video, audio and social media to reach new audiences. Reporting to the Executive Editor, you will work closely with editorial, audience, product and commercial teams to identify growth opportunities, align content strategies with storytelling priorities, and lead a team dedicated to amplifying content across digital platforms.

This is a high-impact, leadership role where your ability to think strategically and execute with precision will be essential to success.

Key Responsibilities:

• Expand video and audio reach by developing and executing strategies for growing audiences on video/audio platforms like YouTube, Apple Podcasts, and Spotify.
• Identify additional growth opportunities by exploring new platforms.
• Enhance content amplification by overseeing the development of an updated social media strategy, driving high-impact content distribution to new audiences across social and search channels.
• Identify and drive content experimentation projects designed to reach new audiences and push the boundaries of content discovery and distribution.
• Maximise on-platform opportunities to enhance user experience and engagement, including aligning with emerging product capabilities, and adapting vertical video content practices.
• Lead and mentor a team focused on audience growth and content discovery. 
• Foster collaboration across the newsroom and other departments to meet audience and business objectives.

Team Summary

The VAS Solutions team is fully accountable for the operating performance and growth of Visa’s Value-Added Services business. Partnering with Visa’s Global Product Leads (Acceptance Solutions, Issuing Solutions, Risk and Identity Solutions) and working closely with Regional Product & Solutions and other business functions as required to successfully realize the VAS growth strategy within their region.

What a VP, Head of Value-Added Services, AUNZSP does at Visa:

• Ensure the VAS strategy in the cluster is fit-for-purpose and deliver against this strategy.
• Lead the in-market VAS teams.
• Drive the development and deployment of commercial capabilities focused on Issuer Solutions, Acceptance Solutions, Risk & Identity Solutions, and Open Banking. 
• Maintain end-to-end accountability for the VAS sales pipeline in the cluster, delivering on cluster quarterly revenue outlook and annual plan targets. 
• Oversee and report on the deployment and sales of VAS across all elements in the cluster. 
• Ensure a growing percentage of clients utilize a range of our VAS capabilities, and facilitating the voice of the customer (pre and post sales) back to solution leads 
• Collaborate with all deployment channels to ensure a clear execution plan of VAS deployment to clients.  
• Partner with Regional VAS Issuing & Acceptance Sales heads to optimize the deployment of specialized sellers within the cluster and manage their performance. 
• Collaborate closely with Sales, Product, MS&A, CS, Advisory and other cluster functions, and ensure they are across the future roadmaps of solution. 
• Oversee all client commercial deals and prospective deals to ensure clear deployment of VAS is incorporated into the structure and executed. 
• Leverage 'stand-alone' VAS deal approach to support deployment and growth. 
• Facilitating the growth of ‘reseller partners’ in the cluster to support the deployment of VAS.

Lead the sales team to achieve results 

• Ensure high performance, team cohesiveness, and individual seller development for cluster sales personnel.  
• Deploy resources for optimal revenue and/or sales growth across a wide set of opportunities.
• Leverage Sales Engineers from multiple organizations to ensure all Sales engagements are supported by deep Product knowledge as needed.  
• Establish consistent, effective processes that incorporate the use of proven sales methodologies.  
• Build team’s product knowledge across all related Product domains so they can demonstrate product/service capabilities to customers at 200-300 levels of technical depth.  
• Align client goals and timelines, executive engagement, and the effective delivery of value propositions. 
• Inspect progress and adjust activities as needed to achieve results.  
• Drive implementation of sales initiatives, report sales activity levels, close monitoring of forecast and pipeline. 
• Ensure roll-out and adoption of sales best practices.  

Work with cross-functional partners to ensure we have what we need to be successful with our clients 

• Manage close working partnerships with Visa stakeholders in each market/region – Group Country Managers, Client Relationship Managers, Heads of Product, Risk, Corporate Relations, Legal, Interchange, etc.  
• Collaborate closely with regional leadership and global Product to ensure the regions product requirements are clearly understood and delivered.  
• Partner closely with regional and global Sales support functions – including Go-to-Market, Sales Enablement and Sales Operations – to adhere to best practices in making Visa Products easy to buy and easy to sell. 
• Partner with local Sales Engineering teams to inform detailed development and delivery of customer-centric Seller solutions. 
• Work with local and global Product teams to improve the go-to-market strategy, define the right value proposition, and construct to meet client needs. 
• Work with regional GTM and Global Sales Enablement and Marketing to ensure our client facing materials are fit-for-purpose and help accelerate the learning and sales process. 
• Work with Legal to ensure client contracts drive successful outcomes for both Visa and our clients.  
• Work with Client Delivery and Client Services to handoff the sale to implementation and ensure well-run projects. 
• Facilitate the capture and communication of client feedback on products and value-added services to inform product evolution.

Why this is important to Visa

For Visa to successfully deliver our VAS strategy, we need to ensure that we build and deliver world class solutions for our clients. We also need to strengthen the level of focus, connectivity and visibility for VAS in our regions. Our local teams in the market are Visa’s primary connection to our clients, thus we need to invest and elevate our VAS presence in our regions to drive growth.