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We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?

About The Role:

As a Senior Systems Support Analyst you will provide support for assigned production-related systems for major banking and payments clients. This role could be based in Sydney or Melbourne and will see you working within the local Application Support Group and collaborating with global colleagues you will also:

• Provide on-call support for HP Non-Stop Systems and proprietary applications

• Develop and execute scripts and test plans

• Conduct software analysis related to debugging, resolving issues and modifications

• Liaise with internal clients, vendors and global colleagues to resolve issues and deliver results

• Providing rostered on-call 24/7 support to clients (around 1 week per month)

What You Will Need:

• HP Non Stop systems experience is essential for this role

• Previous experience in a Systems Support role with sound experience in programming languages and application development methodologies

• Ability to understand in-house applications

• Knowledge and experience with primary database engines with demonstrated ability to write complex queries for data validation and troubleshooting

• Experience with a wide range of interface design, development and debugging tools, techniques and methodologies

• Knowledge of testing tools and quality control requirements

Bonus if You Have:

• Experience in the banking or Financial Services sector

What We Offer You:

At FIS, you have the opportunity to make your mark in the Fintech industry and work with industry leaders. Our benefits include:

• Flexible, hybrid work model

• Diverse and collaborative atmosphere with personal and professional development opportunities

• Great remuneration package with medical insurance and employee share scheme

#LI-TC

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Publicis Groupe is a world leader in marketing, communication, and digital business transformation, driven through the alchemy of data, creativity, media and technology. Our connected platform of companies and capabilities is more than an operational framework, it’s a cultural model we've built to unite our people in a collaborative way of thinking and working. Publicis Groupe offers its clients seamless access to the expertise of its 80,000+ talents across 100+ countries globally. In Australia, our powerhouse of marketing capabilities stretches across creative agencies (Saatchi & Saatchi, Leo Burnett, Publicis Worldwide), media agencies (Starcom, Zenith, Spark Foundry), Razorfish, Digitas, Epsilon, Arc, Prodigious, PMX, PR (Herd MSL). We also have Publicis Sapient driving digital business transformation for our clients. 

Spread across Sydney, Melbourne and Brisbane, PXP is our Groupe’s production offering, a collection of 50+ artists and makers finding new ways to deliver greatness together. We collaborate with creative agencies, studio partners and specialist talent to grow their production capability and build Australia’s largest and most desirable production ecosystem. 

Off the back of new business growth, we are excited to announce an incredible opportunity for a Senior Integrated Producer to join our PXP team.

Job Description:

This role plays a key part in Publicis Groupe’s connected ecosystem for one of our major clients and will be exclusively focused on the delivery of their retail business. You’ll be part of a tight-knit PXP production team, onsite at our City Road office, collaborating with our broader teams across Saatchi & Saatchi, Spark Foundry and Digitas.

The primary role of the Senior Integrated Producer is to oversee and deliver all campaigns and projects successfully, ensuring they meet the highest standards – whether producing the project yourself or assisting other members of the production team on their projects. To achieve this, all projects must be directed according to best-practice delivery management, from briefing through scoping and development, to quality control and post deployment, in a time and cost-effective manner, with a key focus on exceeding agency and client expectations whilst maximising agency revenue.

Reporting into the National Director of Production, the Senior Integrated Producer will be responsible for leading a variety of projects from smaller, quick turnaround projects to fully integrated, large budget projects.

Day to day in this role, you’ll get to: 

• Work on a wide and varied array of production jobs across multiple touchpoints – including broadcast, radio, digital, print, film, social and activations
• Champion best-practice 360 delivery management processes on all your projects – from briefing to scoping and development, to post campaign analysis. This is with a view to ensuring all projects are delivered time and cost effectively, and to the highest level of craft
• Work effectively with other Heads of Departments to identify areas of integration and encourage collaboration between departments
• Financial management including budgeting, cost negotiation, estimating, purchase orders, approval of invoices, and tracking of all internal and external costs to ensure each job achieves desired profit targets
• Work collaboratively with the Creative and Account teams on projects and educate other departments on key elements of the production process as well as innovations in the field
• Pro-actively contribute to and help maintain the agency database of best-in-breed specialist vendors/contacts (creative, production and technical vendors)
• Sourcing, negotiating, and liaising with relevant external suppliers to ensure that all work achieves or exceeds agreed schedules, budgets and standards
• Conduct regular reviews of suppliers and costs, and perform negotiations on behalf of clients
• Offer advice, based on experience, to other members of the team and to more junior members of the team
• Assist our Account Leads and Creative on dealing with clients on production issues that may arise, pro-actively consult with more senior members of the team on the best way forward and communicating the agency point of view

The person we’re looking for:

• Well organised and with great attention to detail. You will be a self-starter with a
  passion for all things production and a strong interest in developing a career in fully integrated production management
• You will be happy to work on your own as well as part of a team and be willing to get involved at all levels
• You will have excellent communication and literacy skills as well as a flair for numbers and are able to manage relationships across a variety of skill levels
• Minimum 6 years’ experience in an integrated production role, ideally within a creative agency or a busy studio environment
• Experience managing multiple projects concurrently and prioritising tasks in order to
  meet business critical deadline
• You enjoy contributing to the team by being motivated and by motivating others

What we will offer you: 

Be a part of the Publicis Groupe family, recent winner of the Employer of Choice Awards and one of the world’s most progressive and dynamic modern communications businesses. You can learn more about us at www.publicisgroupeanz.com

Enjoy all the perks that come with our network offering:

• A comprehensive Wholeself program supporting Physical, Mindful and Financial wellbeing.
• A creative, lively and rewarding office environment where people love working with each other, supported by our Publicis Liberté flexibility approach “working your way, with us!”
• Access to our Global AI Platform, Marcel, connecting Publicis Groupe employees with opportunities for career mobility and collaboration across our global network.
• Extensive Learning & Development opportunities, including more than 15,000 learning programs via our online learning platform Marcel Classes.
• A culture of open feedback and support to reach your goals through our Career Conversations program.
• A committed Diversity, Equality and Inclusion strategy driven through our Viva! Women, Égalité, enABLE, EmbRACE, and Ecologique committees.
• Leave benefits including Birthday Leave, Flexible Public Holidays, and an additional 5 days of leave (after 2 years of service).
• Work Your World program enabling employees the flexibility to work from anywhere in the world for up to 6 weeks per year.
• Parental leave policy with up to 18 weeks (based on tenure) paid primary carer leave, secondary carer swap and Cub Care leave.
• Access to counsellors, psychologists and professionals through Sonder - an all-in-on digital wellbeing technology platform designed to support psychological, medical & safety needs.
• Proud partners of Diversity Council Australia, Pride in Diversity, Family Friendly Workplaces, Supply Nation and the Australian Disability Network.

If you don’t tick every box in this description, please don’t rule yourself out. We focus on hiring people who share our values of inclusion, collaboration, adaptability, fearlessness, and integrity, rather than ticking boxes.

Diversity. Inclusion. Equity. More than just words, these are part of our DNA. At Publicis Groupe we are committed to the inclusion and recognition of all people; regardless of race, age, culture, ability, ethnicity, gender identity or expression, sexual orientation, marital status and religious affiliation. We believe that to deliver the best solutions to our clients, our people need to reflect the diverse communities in which our clients operate in. We value diversity and the skills, knowledge and experience that difference brings to our culture and solutions.

Uniqueness is powerful; without it we wouldn’t be where we are today. So be you – we like it that way.   

We are committed to providing reasonable adjustments for people with disability or those that require additional support throughout the application process.  If you need any assistance or adjustments, please contact us via [email protected] - your personal information will be kept confidential.  

Who are we?    

Humanforce’s vision is to make work easier and life better for frontline and flexible workforces.  

Humanforce provides the market leading, best-in-one human capital management (HCM) suite for frontline and flexible workforces - without compromise. Our employee centred, intelligent and compliant HCM suite is highly integrated and composable, and consists of Workforce Management (WFM), HR, Payroll, and Wellbeing.   

Humanforce has built strong foundations since its founding in 2002. We help over 2300 customers and almost 1 million employees under management in 30+ countries, across a wide range of industries, including aged, child and health care; education; hospitality; retail; local government and more. Today, we have offices across Australia, New Zealand, United Kingdom, North America and the Philippines.  

Customers choose Humanforce because we enable them to deliver an exceptional employee experience, build a compelling employee value proposition, and connect the flow of the world’s talent with the growth, productivity and efficiency objectives of frontline and flexible workforces.  

Who you are  

You are a passionate wordsmith with a flair for SEO. If you thrive on crafting compelling content that not only resonates with audiences but also ranks high in search results, this is the perfect opportunity for you. 

In this role, you’ll have the chance to work with talented professionals who share your enthusiasm for the written word and creating impactful digital experiences. Your mission is to enhance our online presence through strategic content creation that drives engagement and conversions.  

Please note we are only accepting applications based in Australia.

What you will do   

• Work closely with our Content Marketing Manager to craft SEO-friendly written content, such as blogs, articles, and landing pages, to boost Humanforce’s visibility and ranking in Google search results. 
• Partner with our SEO Specialist to implement the SEO strategy, focusing on both on-page and off-page initiatives to enhance our organic search rankings. 
• Perform in-depth keyword research to pinpoint target keywords and optimise website content accordingly. 
• Engage in link building initiatives to strengthen the backlink profile of Humanforce's websites. 
• Stay abreast of industry developments, search engine algorithm changes, and SEO best practices. 
• Work with the wider marketing team to weave SEO strategies into our digital marketing efforts. 

What you’ll need  

• A degree in Business, Marketing, or Communications/Journalism. 
• At least 2-3 years of experience in a similar role within a SaaS company (experience in other industries is also welcome!) or experience in an agency focusing on SEO copywriting and general SEO strategies for clients. 
• Demonstrated hands-on experience with essential aspects of content, technical, and on-page SEO strategies.  
• A solid grasp of digital marketing principles and how SEO contributes to enhancing organic traffic and overall website performance. 
• Comprehension of the distinctions between SEM and SEO, along with the unique contributions each makes to a comprehensive marketing strategy. 
• Outstanding written and verbal communication skills; ideally, some experience crafting short-form content (like blogs) based on detailed briefs. 
• Keen attention to detail. 
• Intermediate proficiency using SEO tools such as Semrush, Ahrefs, and Google Suite (Analytics, Tag Manager, Search Console, etc.). 
• Ability to work independently while being comfortable reaching out for assistance when necessary. 
• Strong problem-solving and critical thinking skills, with the ability to exercise sound judgment and function efficiently in a fast-paced environment. 
• Exceptional organisational and time management skills, with the ability to work on multiple projects simultaneously. 
• Adeptness in conducting research and sourcing information (using Google, etc.). 
• Results-oriented mindset. 

Some ‘nice to haves’  

• Familiarity with the HR or workforce management software landscape is an awesome bonus but not mandatory. 

Our values   

• We are bold   

• We are all in   

• We are customer obsessed   

• We do what we say  

• We are good humans   

Our approach to flexibility   

We are passionate about people making their own decisions about where and when they work. Our aim is to facilitate hybrid working (mix of in the office and from home) where possible to support our people to be effective, empowered, and productive to achieve both their career and personal goals. Because we recognise that working flexibly means different things to different people, flexible working exists in many forms.  

Benefits   

• A flexible working environment   

• The opportunity to be part of a fast-growing tech company    

• A focus on development with access to Go1 learning    

• Paid parental leave and Quarterly Wellbeing Days    

• Employee talent referral scheme (know great people, be rewarded)   

• A fun and friendly culture working with passionate and talented people    

• A work environment where you can genuinely improve the world of work!  

We are a diverse and dispersed organisation and are actively looking to grow our team with individuals from all diverse backgrounds. We encourage applicants from all backgrounds, cultures, ages, genders, neurodiversity, religions, sexual orientations, and experiences to apply.     

We are a 2024 Circle Back Initiative Employer and commit to respond to every applicant 

We are seeking an experienced and dynamic Senior HR Advisor to join our team in Sydney. This pivotal role requires a seasoned HR professional with 6 - 8 years of experience, a strategic mindset, and a proven ability to influence and partner with senior stakeholders across different regions. Experience in working within a multinational or cross-regional environment is highly preferred. The successful candidate will play a critical role in aligning business objectives with people strategies, ensuring workforce growth and development while fostering a positive, high-performance culture in a global context.

Key Responsibilities:

HR Strategy & Business Partnership:

• Collaborate with business leaders across regions to develop and implement people strategies that support global and local business objectives.
• Act as a trusted advisor, providing expert HR guidance on talent management, succession planning, and organizational development, with an emphasis on cross-cultural dynamics.
• Partner with senior leadership to influence and implement organizational change initiatives that enhance employee engagement and business performance across multiple regions.
• Proactively assess and address the HR needs of the business, ensuring alignment with broader organizational objectives on a global scale.

Employee Relations & Performance Management:

• Provide expert advice and coaching to managers and employees on employee relations matters, ensuring compliance with both local and international labour laws.
• Oversee and guide performance management processes, supporting managers across regions in delivering effective feedback and developing their teams.
• Lead and manage sensitive employee relations cases, such as grievances and disciplinary actions, while maintaining confidentiality and professionalism.
• Collaborate with managers to implement performance improvement plans, ensuring alignment with global HR practices.

Change Management & Organizational Development:

• Lead and support organizational change initiatives, ensuring smooth transitions and providing guidance on restructuring and workforce planning, particularly in multinational contexts.
• Develop and implement strategies to manage the impact of organizational changes on employees across different regions, including communication plans and support structures.
• Act as a change agent, driving initiatives to continuously improve HR processes, policies, and systems across borders.

HR Reporting & Compliance:

• Analyse HR data and metrics to provide insights and recommendations to senior leadership for strategic decision-making on a global scale.
• Ensure compliance with local and international employment laws and regulations, including guidance on employment contracts, policies, and procedures.
• Monitor and report on key HR metrics, such as turnover, retention, and engagement across different regions, recommending actions where improvements are needed.

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• 6-8 years of experience in HR, with a strong focus on HR business partnering, employee relations, and talent management, preferably within a multinational or cross-regional environment.
• Proven ability to build and maintain strong relationships with senior stakeholders, influencing and driving business outcomes across regions.
• Excellent knowledge of Australian labour laws, with an understanding of international HR best practices.
• Exceptional communication, interpersonal, and problem-solving skills, with the ability to work across cultures.
• Ability to work in a fast-paced, dynamic environment, balancing multiple priorities across regions.
• Strong analytical skills, with the ability to interpret data and provide actionable insights for a global workforce.
• Proficiency in HRIS systems and Microsoft Office Suite.

Preferred:

Experience working in a multinational company or managing HR in a cross-region context is highly desirable.

• Competitive salary and performance-based bonuses.
• Opportunities for career growth and development within a global company.
• Collaborative and inclusive work environment with exposure to cross-region operations.
• Health and wellness benefits.
• Flexible working arrangements.