Total 16 Senior Executive job vacancies in Sydney: SOP4

The Senior Cyber Analyst is part of Third-Party Tech & Cyber Risk, which is part of the Technology & Cyber Risk function within the Technology Business Unit. This role will support the manager in aligning to the strategy and execution of our third-party technology risk management, third party cyber security management, relevant technology and cyber clauses within the contractual management process and overall governance of technology third parties. This role is responsible for adhering to and identifying improvements to relevant frameworks, policies, practices and controls to maintain the risk posture within the appetite.

• Adhere to the Third-Party Technology & Cyber Risk Management Framework and support the delivery of associated strategy, target state roadmap, and supporting processes and procedures.
• Conduct in-depth risk assessments and due diligence on potential and existing third-parties to identify risks and compliance gaps.
• Engage third-parties based on the non-compliance and potential cyber security issues identified via continuous passive security posture management technologies. Conduct risk assessments and develop a plan with the third-parties to remediate non-compliance and/or potential security issues.
• Establish and maintain the governance structure for ongoing management of third-party relationships, including regular performance and compliance reviews.
• Collaborate with all technology teams to embed effective vendor management practices aligned to the TAL Procurement Procedure and Vendor Management Model.
• Identifying potential areas for improvement for vendor governance, enhancement and upgrade by maintaining a good working knowledge of all services provided to TAL business units.
• Assist with the assurance and compliance activities to demonstrate the effectiveness of Third-Party Technology & Cyber Risk Management function. Address the corrective actions and resolve gaps identified during the assurance and compliance activities.
• Support and assist with the negotiation, implementation, and management of technology and cyber clauses in the third-party contracts with the Legal. Uplift those technology and cyber clauses in the contractual terms in line with regulatory and threat environment changes, as needed.
• Monitor and report on third-party compliance with technology and security requirements as well as their performance against contracts, and coordinate the corrective action, as needed
• Develop and deliver training to internal stakeholders on Third-Party Technology & Cyber Risk Management practices

Team

The Cloud Infrastructure Storage team is at the forefront of storage technology, managing and scaling advanced solutions to deliver exceptional service for internal teams and external customers. We are a collaborative, inclusive team where aptitude, attitude, and a passion for learning are highly valued. Join us for competitive compensation, comprehensive benefits, and an open, professional work environment that encourages growth and innovation.

Role 

As a Senior Storage Engineer in the Cloud Infrastructure Storage team, you will be instrumental in ensuring the performance, scalability, and reliability of our global storage environment. You’ll work alongside a technically diverse team of engineers, applying your expertise to solve complex challenges, optimize operations, and drive innovation.

What you get to do in this role

• Oversee the daily operational health of the global storage environment, including monitoring, troubleshooting, and resolving issues.
• Deploy and manage a worldwide fleet of storage systems to meet performance and capacity needs.
• Lead or contribute to strategic projects, such as storage migrations, capacity planning, and system upgrades.
• Serve as an escalation point for advanced technical issues, collaborating with internal teams and vendor support to achieve timely resolutions.
• Proactively identify and implement improvements in processes, procedures, and technologies to enhance efficiency and reliability.
• Stay current with emerging storage technologies and trends, applying new insights to the environment.
• Provide mentorship and guidance to less experienced engineers, fostering technical growth across the team.
• Actively contribute to documentation, ensuring processes and technical standards are clearly defined and consistently updated.

• Lead initiatives to foster a positive workplace culture and employee engagement.
• End-to-end recruitment activity, maintaining a strong talent pipeline.
• HRIS management, data entry and maintain employee records.
• Onboarding and offboarding, conduct First Day Inductions with new team members.
• Provide coaching and support to leaders on talent administration, training and performance management.
• Handle team member grievances with professionalism and sensitivity.
• Regularly review and update the hotel induction process to reflect changing conditions and ensure all new employees receive comprehensive training.
• Assist in reward and recognition programs, and delivering training sessions.
• Ensure health, safety and welfare of all staff is provided for and assist in the effective operation of the WHS Committee.

What is this role about?

The Senior Analyst, Data Quality will be providing support to Data Stewards and Data Custodians in the Product Domains and Corporate Functions to comply with Cuscal’s Data Risk Management Policy and Data Quality Management Standard. 

Here are some of the key outcomes the role will be driving: 

• Enable Data Stewards and Custodians to measure and report data quality health across prioritised systems / use cases. 

• Enable Data Stewards and Custodians to trust and verify the accuracy of their data to enable them to make critical business decisions. 

• Enable ETS – Data Services to implement data quality requirements for Critical Data Elements (CDEs). 

Specific roles and responsibilities include:

Data Risk Management Uplift Initiative 

• Define and elicit data quality requirements for in-scope CDEs in accordance with the Data Quality Management Standard. 

• Define approach to measure and report data quality health for in-scope CDEs. 

• Contribute to the design of data quality issue logging, triaging and prioritisation process. 

Data Quality Assessment 

• Conduct data quality profiling to identify patterns and trends for data anomalies, errors or inconsistencies. 

• Conduct data quality profiling to understand  

• Design data quality remediation plans considering outputs from cost-benefit analysis. 

• Develop SQL scripts for querying, data analysis and automating any data quality processes where feasible. 

Data Profiling and Cleansing 

• Assist Data Stewards and Custodians in profiling and cleansing prioritised data sets / CDEs to identify and rectify data errors, inconsistencies and duplications in accordance with the Data Quality Management Standard. 

Data Quality Health Monitoring 

• Prepare data quality metrics for review and approval by Data Owners, Stewards and Custodians. 

• Assist Data Steward / Custodian in raising data quality issue in Cuscal’s Governance Risk and Compliance (GR&C) tool and design remediation plan to track the issue to closure. 

• Design dashboard for presenting data quality trends and key risk areas at Technology Risk Committee (TRC) and Data Governance Committee (DGC) on a regular basis. 

Custodian of Data Quality Tool 

• Support management in selecting a Data Quality Tool that meets Cuscal requirements 

The 9Predict data science team develops, builds and delivers data science products to provide audience forecasting and solutions to business problems. Key responsibilities include gathering and analyzing data, developing and implementing data science models, and communicating findings to stakeholders. We push the envelope in what is possible and work on new and novel implementations of data science techniques.

Major area of focus for the team is forecasting audiences across all of Nine’s assets (Metro TV, Regional TV, 9NOW and other channels) to more effectively monetise & yield manage commercial ad inventory.

Role Responsibilities

• Analyse large and complex data sets to uncover insights and trends.
• Develop predictive models and algorithms.
• Collaborate with other data scientists and analysts to design and implement innovative solutions that support business objectives.
• Implement and maintain data pipelines and workflows.
• Conduct data cleaning, transformation, and validation.
• Create and present clear and concise reports, visualisations, and dashboards to communicate findings and recommendations to stakeholders.
• Use data visualisation tools to effectively convey complex data insights to non-technical audiences.

Employee Responsibilities

• Stay updated with the latest industry trends, technologies, and best practices in data science and media analytics.
• Participate in training and professional development opportunities to enhance skills and knowledge.
• Contribute to a positive and collaborative team culture.
• Share knowledge and insights with team members.
• Ensure compliance with data privacy regulations and ethical guidelines in all data-related activities. 
   

We’re looking for a skilled Back End Engineer to join our team of creators who are consistently raising the bar for user experience. Working behind the scenes, the ideal candidate will have a unique blend of technical expertise, insatiable curiosity, and an analytical mindset. This person should be comfortable working independently as well as with a team in the design and development of mission-critical websites, applications, and layers of infrastructure. The back end developer will have an immediate effect on our business success as well as the success of our clients. The ideal candidate will have deep knowledge of AWS/Azure with C#/Node.js services.
 

Key Responsibilities

• System Architecture: Design and implement robust, scalable, and secure back-end architectures to support mobile applications and cloud-based platforms.

• Team Leadership: Lead, mentor, and manage a team of engineers, ensuring best practices in code quality, architecture, and development processes.

• Mobile  & Web Integration: Collaborate with web & mobile development teams to build APIs and services tailored for applications, ensuring optimal performance and user experience.

• Cloud Solutions: Leverage cloud computing platforms (e.g. AWS and Azure) to build scalable and resilient infrastructure.

• DevOps: Setup and optimise CI/CD pipelines, automate deployments, and manage infrastructure.

• Technical Problem Solving: Identify and address technical challenges, from debugging complex issues to optimising system performance.

• Stakeholder Communication: Collaborate with product managers, designers, and other stakeholders to define project requirements and deliver high-quality solutions on time.

About you:

• You probably already know 5 or more languages and frameworks, and are learning something new as we speak.

• Whilst you may not be an expert in every language, framework or database, you have a substantial breadth of experience across many.

• You possess, not only a willingness, but an excitement at learning new technologies, languages, frameworks and databases. 

• You don't need to be handheld. You know how to learn and have a demonstrable ability to learn on the job. (This is most likely how you've previously learnt new things!)

Our new Sales Executive is responsible for maximizing total revenue potential for the Hotel across the Events & Business Groups market segments with a focus on the acquisition of new business. You will build and maintain strong relationships with event and groups bookers, ensuring every event is a success.

Your key responsibilities:

• Handle incoming event leads professionally through all channels.
• Provide detailed event and business group proposals covering venue, function, menu and accommodation costs ensuring revenue is maximized.
• Coordinate and host familiarisation and site inspections.
• Assist in coordinating sales forecasts and provide suggestions on strategies to achieve targets.
• Prepare and deliver event information to event coordinator, ensuring accuracy of information, as well as assist in event coordination where required
• Build and maintain new and existing client relationships
• Ensure success in delivering customer events in order to ensure client satisfaction and repeat business

BizCover who? 
You haven’t heard of us? 
We dominate the SME business insurance market by having an online platform that makes comparing and buying business insurance a super easy process. Not to toot our own horn but we have been recognized in Deloittes fast 50 companies as one of the fastest growing technology companies and Westpac’s top 20 businesses of tomorrow - #killingit 

So what? 
We are on the hunt for a Senior Insights Analyst. As a Senior Insights Analyst you will be taking the lead in partnering with key business functions whilst analysing and interpreting complex data to identify, measure and achieve positive value across BizCover's value chain. 

This will involve touching all the core functions, whether its partnering with marketing to optimize campaigns and target audiences, with product teams to find new markets and understand our insurers’ potential, or with the broker teams to find interesting ways to engage insurance experts, and more!

About the Team:

BizAnalytics is a trusted internal brand, and a trusted team.  We’re part of the wider Innovation and Growth team, and are jointly responsible for growth, and innovation!  Primarily, we’re about improving customer journeys at all stages of the insurance lifecycle, bringing a customer and product lens to BizCover’s decision making, to grow at scale in our Australian, and overseas, businesses.

We span the whole value chain, and a complete set of data skills, and drive value through insights, driving change, enabling better management decisions, and automating decisions with AI (and Machine Learning) live into our business.

The Role:

As a Senior Marketing & Digital Analyst you will lead the evolution of how we use data to drive outcomes in lead generation and engagement, sitting at the intersection of data science and customers’ digital journey enhancement. 

You’ll be working directly with the marketing team and digital team, bringing your expertise and knowledge in how we might improve our capability in realizing the opportunities in our (big) digital data to improve lead volumes, lead quality, and lead conversion. 

This is a role focused on using data we have already built, and will involve working across our growth functions, including partnering with: 

• Marketing to uplift our analytical support for campaigns and targeting 

• Digital and Customer Engagement teams to make sure we’re helping customers through their insurance journey as business-owners. 

• Tech teams to orchestrate and integrate model outputs into our platforms. 

Day to Day responsibilities:

• Lead the application of data modelling within marketing and digital domains to support actionable strategies. 

• Working with Marketing to optimise acquisition and conversion to key growth and value metrics such as Customer Lifetime Value, CAC, and market share. 

• Identify and customise customer segments to boost engagement and conversion and assist our marketing and digital teams with audience management & activation and journey design. 

• Enable rigorous A/B testing to optimize campaigns, landing pages and activation strategies, ensuring statistical validity and recommending improvements and opportunities. 

• Utilise advanced statistical methods and machine learning algorithms to analyse marketing and digital datasets, extracting valuable insights related to customers’ behaviour, preferences, individual journeys and trends. 

• Scaling our insights and marketing automation: Partner with Marketing & IT to integrate insights and models directly into our digital marketing processes, platforms and tools. 

What do I need to be successful?  (technical and inter-personal):

You are:

• Brave in taking initiative, trying new ideas, and demonstrating outcomes. 

• Always looking for a better, more efficient way of getting outcomes for customers, stakeholders and the team. 

• Bringing trust in insights through attention to detail and a meticulous approach to identifying patterns, trends, and anomalies in data. 

• Collaborative and flexible in a dynamic with cross-functional environment. 

• Someone who enjoys learning and discovering new things in data and trying new techniques.

You have: 

• Solid exposure to Digital Campaign management, including SEM and SEO, campaign creation, ad performance optimization, and what happens after the click. 

• A minimum of 4 years of experience working with large data sets, complex models and experience applying them to business problems. 

• 2 years of working with Marketing teams on Above-the-line digital lead acquisition. 

• Advanced proficiency in SQL and Python. 

• Experience with digital data sets including Google Analytics, as well as Paid Search & PPC data and platforms such as Google Ads, Bing Ads, Instagram, etc. 

• Bachelor’s or higher degree in an applied-statistics field (Business, Psychology, Finance/Actuarial, Business Analytics, etc.). 

• A strong documentation ethic with clear & concise business writing skills. 

Bonus points if you have any of:

• Practical experience with campaign bid strategy automation. 
• Insurance industry and product experience. 
• Exposure to marketing mix, segmentation, and multi touch attribution models 
• Visualization skills in PowerBI, Tableau or similar. 
• Demonstrated experience with experimental design, analysis, and reporting in a relevant discipline. 

• Hybrid working model with flexibility to work from home up to 3 days a week and a minimum of 2 days a week in the Sydney CBD office.

• Exciting and rewarding team culture
• Quarterly recognition awards
• Business Casual dress code
• Rewarding Employee Incentive Program
• Growing company with progression opportunities

Diversity of employees makes for a creative and fun workplace. At BizCover, we truly believe in the power of diversity. We actively welcome applications from individuals with all kinds of backgrounds and experiences. If you share our passion for making a difference and believe in creating an inclusive work environment, we would be thrilled to have you apply for this amazing opportunity.

Come and be a part of our journey as we foster a diverse and supportive atmosphere where everyone can flourish and showcase their distinct skills. Constantly strive to be the best we can, we look for people who are –

Customer Fanatics - noun:  a person who delivers a first class customer experience every time
Drumbeaters - noun:  a person who enthusiastically celebrates and supports their teammates and the business
Finishers - noun:   a person you can trust to get it done
Advancer - noun:  a person who always wants to do better

Diversity of employees makes for a creative and fun workplace. At BizCover, we truly believe in the power of diversity. We actively welcome applications from individuals with all kinds of backgrounds and experiences. If you share our passion for making a difference and believe in creating an inclusive work environment, we would be thrilled to have you apply for this amazing opportunity. 

As a Sales Executive for Nine, you will be responsible for campaign/deal sales across the Nine portfolio of Video, Display and Audio online assets, working across a client base of national brands.

In this diverse role, your primary function will be to support the Group Business Manager while working collaboratively with external stakeholders such as Agency Trade Desks, Media and Advertising agencies as well as internal stakeholders across the business.

The Nine commercial programmatic team is a vital component of the broader Nine digital organisation. With the digital ecosphere quickly pivoting to a world in which automation powers all inventory bought and sold, the Nine commercial programmatic team is responsible for generating revenue & maintaining external relationships with buyers. The Nine commercial programmatic team is also primarily responsible for educating all internal stakeholders around the world of programmatic.  

Day to day you will:

• Developing the revenue generated from the clients within your assigned patch through brief responses, proactive opportunities and analysis.
• Identifying success of campaigns through cross selling/up-selling opportunities
• Campaign & deal negotiation for efficient Programmatic buying as well as customer satisfaction
• Monitor delivery and proactively act on performance and progress against client goals
• Working with the Account Executive to generate, analyse and deliver ad hoc, end of campaign and quarterly delivery reports
• Proactive post analysis of advertising campaigns (in association with Programmatic Operations) to ensure continuous improvement 
• Meeting deadlines and quality measures in relation to preparing proposals and presentations for campaign briefs and meetings
• Build and maintain effective relationships with Trade Desks, Agencies and Clients
• Ability to represent the Nine brand out in market 
• Other duties as reasonably required

The Nine Publishing Technology team continually delivers and maintains premium, market leading digital products, including: smh.com.au, theage.com.au and afr.com.au across multiple platforms and systems.

Software Engineers are responsible for the design, development, and delivery of products and services that delight our customers, and grow the business.

You will be responsible for developing high-quality, scalable and high performing solutions that align to business and technology goals. You will be working with technology leaders and other senior engineers to ensure consistency of our practices and processes across the Publishing Technology team.

Nine's Data Engineering team is on a mission to modernise how we store, consume and process data to derive value from it. We're building and managing cutting-edge pipelines, applications, and infrastructure, handling hundreds of millions of daily events, and crafting rich data models that inform business decisions at every level.

Currently, we're embarking on an exciting journey to migrate our legacy data pipelines and services from AWS to GCP. This is a unique opportunity for a seasoned Data Engineer to play a pivotal role in modernising our data ecosystem, ensuring seamless data flow, and unlocking new possibilities for innovation and growth.

As a Senior Data Engineer specialising in cloud migration, you'll be:

• Analysing and assessing our existing AWS data pipelines and services, identifying areas for optimization and standardisation, and formulating a comprehensive migration plan.
• Collaborating with product and business stakeholders to create a plan for the 'future state', including data sources, sinks and transformations
• Tracing the data lineage to understand how data moves through the system.
• Identifying under-utilised assets that could be retired

Familiarity with the below areas would be beneficial:

• Designing and implementing new data pipelines and infrastructure in GCP, leveraging the platform's full potential for scalability, efficiency, and reliability.
• Adhering to Nine's data standards and industry best practices, ensuring our GCP environment is robust, secure, and primed for future growth.
• Sharing your expertise with other team members, fostering a culture of continuous improvement, and contributing to our collective knowledge and skill set.

The Senior Consultant Technology and Cyber Risk will be part of the Technology & Cyber Risk function within the Technology Business Unit and will lead the strategy and execution of Risk Management activities. This role is responsible for ensuring the Technology risk posture remains within TAL’s appetite by overseeing and executing Line 1 Risk management activities and consulting with a variety of stakeholders across Technology and the Business.

Key Accountabilities:

• Provide input into TAL’s Technology Risk Management strategy and yearly plan of activities.
• Risk Management advice and support across all of TAL’s Technology platforms.
• Contribute to the development of the controls assurance plan and perform controls assurance over critical controls
• Deliver reporting to TAL’s Technology Leadership team, Risk Office and Board to represent Risk Indicators and significant events that may shift the risk profile. Coordinate activities to complete all reporting requirements by obtaining updates from General Management and the Risk function on risk posture and culture.
• Management of risk remediation activities and reporting of approaching and overdue actions.
• Oversight and management of Incident Management for events that have an external impact to TAL’s customers or partners and support for reportable situations.
• Risk in Change assessments for significant implementations, Cloud workloads, and AI use cases to ensure solutions remain within TAL’s risk appetite and controls.
• Coordination and support for TAL’s annual Risk and Controls Self-Assessment (RCSA) to agree on risk posture and control health in alignment with APRA’s CPS230 standard.
• Co-ordinate and update the Business Continuity Management for Technology to ensure recovery strategies and plans are risk based, appropriate and actionable.
• Documentation and coordination of Risk Acceptance for issues that require leadership acceptance and agreement of remediation activities to bring risks within tolerance levels.
• Stay abreast of regulatory changes and industry best practices to ensure the Technology platform meets regulatory and partner requirements.
• Collaborate with cross-functional teams, including Technology Risk (Line 2), Internal Audit, Legal and Compliance to ensure there is an integrated approach to Technology Risk Management.
• Lead, mentor and develop a team dedicated to Technology Risk Management.
• Support other Cyber Risk teams, as required

• Develop and execute integrated marketing plans for both Mercure Sydney and Ibis Sydney World Square.
• Manage and optimize digital marketing campaigns, including social media, email marketing, SEO, and PPC.
• Create compelling content for various channels, including websites, social media, newsletters, and promotional materials.
• Analyze market trends, competitor activities, and customer feedback to identify opportunities for growth and improvement.
• Collaborate with the sales teams to develop and promote special offers, packages, and events.
• Establish and maintain relationships with external partners, such as advertising agencies, media outlets, and influencers.
• Organise and participate in promotional events and activities to increase brand visibility and engagement.
• Track and report on the performance of marketing initiatives, providing insights and recommendations for future campaigns.
• Stay informed about the latest industry trends and best practices in marketing and hospitality.

Job Description

We are looking for a Senior Data Scientist to join DataWorks, where you’ll be the technical lead for machine learning and predictive modelling projects. You will play a key role in developing end to end solutions and also own the implementation. This is a hands-on technical role where you’ll spend 80% of your time coding, building models and solving complex problems. While you’ll mentor junior team members and provide technical leadership, this is not a people management position although there is opportunity to do so in future as our small team grows.

Problems we’re working on include:

• Optimising marketing spend and mix for sustainable ROI
• Optimising call centre operations (prioritisation, demand) and driving performance with the right incentives
• Supporting marketing performance by analysing customer needs and effectiveness of creatives and other strategies

We have a hybrid working arrangement from our Sydney CBD offices.

Key Responsibilities:

• Lead the design, development, and implementation of data science models, responsible for designing and delivering technically complex Data Science initiatives that produce significant business value. Examples include churn prediction, forecasting on call centre performance and digital marketing demand, media mix models, clustering and segmentation, call centre activity simulation, speech to text and text analysis.
• Utilize advanced techniques in machine learning, deep learning, and causal inference to drive business insights and optimize performance.
• Collaborate with cross-functional teams (data engineers, business stakeholders, C Suite) to understand business needs and translate them into actionable data science solutions.
• Develop production-level code using Python, ensuring scalability and integration with cloud platforms such as AWS, GCP, or Azure.
• Use SQL and ETL processes to manipulate and extract data from relational databases.
• Communicate findings and insights effectively to both technical and non-technical stakeholders.
• Provide mentorship to junior team members and contribute to the overall growth of the team.

Advanced Technical Skill:

• Expert-level knowledge of machine learning techniques (e.g. GBMs, clustering) across a variety of business problems and data sets and experience across the full life cycle of model development,  deployment and maintenance. Proficiency in SQL and at least one programming language (e.g., Python, R)
• Strong ability to align technical solutions with business strategy, and to communicate complex findings to senior stakeholders
• Experience in setting timelines, deliverables, and navigating resourcing challenges
• You will have demonstrated clear and thorough logical and analytical thinking, as well as problem-solving skills and high attention to detail.
• Experience with visualization tools like PowerBI is a plus.
• Experience working in a cloud (AWS / GCP / Azure) environment is a plus

Why Join Us:

• Work in a small dynamic and innovative team driving real business impact, with strong buy-in from C Suite.
• Opportunities for professional growth and development in as a technical lead.
• Collaborative culture and cross-functional engagement with various teams and stakeholders. Autonomy in developing solutions and opportunity to drive high impact change in the business.

Nine is seeking a Sales Executive to join our Audio team, working across linear, streaming and podcast platforms.

The Sales Executive is the primary day-to-day contact for the media planner/buyer, and is ultimately responsible for delivering exceptional customer service to our advertising agencies and clients and driving a revenue outcome for Nine.

Day to day duties include:

• Creating targeted advertising schedules across all audio channels, based on briefs received from advertising agencies.
• Grow market share & revenue across your client base.
• Understand the market trading conditions and negotiate trading discounts in conjunction with the Group Business Manager.
• Facilitate the sale of program sponsorships, sports sponsorships and spot packages.
• Day-to-day contact with key agency contacts.
• Accommodate and prioritise a number of concurrent advertising campaigns.
• Problem solving within the context of the job.
• Lead, manage and mentor a Sales Coordinator.

Being part of our Nine Sales team means you will benefit from:

• Competitive Sales Incentive Scheme that rewards and recognises performance & success.
• Sales Academy – our bespoke training and development program for Sales.
• Complimentary subscriptions to all our platforms including Sydney Morning Herald, AFR, The Age, Brisbane Times and WA today.
• Brand new offices in the heart of North Sydney – within our building are our news and filming studios where all the action happens - plus views of the Harbour!
• Exclusive invitations to Nine Events – whether you are a fan of Ninja Warrior or the NRL, it could be you sitting in the audience!
   

What you get to do in this role: 

Be a core part of a new team we are building in San Diego, Amsterdam, and Sydney. The role of the Senior/Staff UX Consultant  is part of ServiceNow Impact, our newest product. ServiceNow Impact personalizes customers' digital transformation journey on the Now Platform and accelerates customers’ time-to-value.

As part of the global customer success organization, this role will help customers realize the most value from their ServiceNow implementations through a focus on user experience. They will work with customers who implemented or plan to implement any of ServiceNow’s workflow products to transform how work gets done, with a focus on the needs and abilities of the customers’ end users.

Responsibilities:

You will act as the ServiceNow User Experience (UX) subject matter expert and bring UX best practices and strategies to help customers achieve their goals. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

Key responsibilities may include conducting user research activities such as card sorts, tree tests, and usability tests, or applying your design expertise to an expert review of a solution. The ideal candidate is also comfortable working in Figma to create interface prototypes that help guide the implementation of a configured solution.

• Present and deliver one or more UX accelerator offerings from our portfolio to complex, large enterprise customers remotely
• Prepare all client-facing deliverables for applicable UX accelerators
• Act as UX Subject Matter Expert, providing input for the development of new offerings for our UX accelerator portfolio
• Engage with customers and manage their requests by scoping the level of effort, fulfilling business requirements, and resolving customer escalations. Activities may include the following:
  • Assessing the usability of an implemented solution through usability testing techniques and expert reviews.
  • Recommending platform-specific solutions in collaboration with Impact colleagues
  • Crafting design prototypes using Figma to articulate a user experience vision to customer stakeholders.
  • Presenting design concepts and solutions to both technical and non-technical stakeholders
  • Planning, facilitating, and co-delivering design thinking led workshops with customers (participants range from end users to C-level) to define product implementation requirements
• Drive the continuous improvements of our service offerings based on delivery experiences
• Develop and maintain strong working relationships with cross-functional teams
• Mentor team members and peer reviews