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Position:  Senior Cloud Platform Specialist

Datacom Location:  Melbourne, Perth, Brisbane and Canberra

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (Your Why)

The Senior Cloud Platform Specialist is primarily responsible for the management of the Datacom Cloud with a relentless focus on continuous improvement of cloud operations and associated delivery leveraging agile methodologies. The role will deliver a professional technical engineer with responsibilities across a broad range of technologies. They maintain knowledge of the technologies deployed as well as up to date professional certifications to ensure the delivery of an exceptional service.

Our offices are based in Melbourne, Perth, Brisbane and Canberra and we like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/life balance. We therefore leave it to you and the team you join to figure out what works best!

** Please note that to be successful in this role you will need to be an Australian Citizen to be eligible for Baseline/ NV1 Security Clearance **

What You’ll Do

As the Senior Cloud Platform Specialist you will be focused on:

• The support of the various technologies that are deployed to deliver the Datacom Cloud. These technologies cover compute, storage, data protection, networking and automation
• Collaborate with stakeholders across Datacom to produce a single cloud vision and value proposition
• Demonstrating proactive ownership of identified issues as well as effective communication for suggested resolution efforts
• Proactive engagement with customers to ensure their requirements are continually being met with positive outcomes
• Compliance with all Datacom Cloud Operational and Information Security Management policies, procedures and processes to ensure an exceptional level of quality
• Maintaining awareness and knowledge of current market and industry developments and providing suitable interpretation to Management and relevant staff within the organisation
• Proactive support and management of the Datacom Cloud platform devices and applications
• Participation in 24x7 on-call support roster

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What You’ll Bring

• High-level knowledge of the various technologies underpinning the Datacom Private Cloud
• Experience working in a multi-tenanted Cloud environment
• Experience in networking. Cisco switching and routing. SDN, ACI and VMware NSX-T
• Practical experience working with Virtualised environments running on VMware, Hyper-V or other hypervisors – VMWare experience is a must have
• Practical experience working with Enterprise Storage platforms (EMC preferred), fibre channel switching infrastructure (Cisco preferred) and associated Management platforms
• Practical experience working with Enterprise Backup Management Platforms such as NetBackup (Preferred), Veeam or TSM
• Experience with automation languages, practices and toolsets

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

We are seeking a Senior People Analyst with a strong background in SQL and HR Analytics to join our dynamic Data & Analytics department.

In this role, you will leverage your expertise to analyse complex People systems data, such as HRIS, recruitment platforms, and Learning & Development (L&D) tools, to provide actionable insights and drive data-driven decisions.

Collaborating closely with our People team, you will play a pivotal role in shaping our people strategy through deep data analysis, forecasting workforce trends, and optimizing recruitment and performance metrics.

Key Responsibilities:

• Data Analysis & Insights: Analyse complex datasets from systems like HiBob and SmartRecruiters, uncovering trends in People performance, recruitment, and market dynamics.
• Data Security & Integrity: Ensure the secure handling of sensitive HR data while maintaining access management protocols.
• Statistical Modeling: Apply statistical methods to forecast trends, model attrition, and support talent development initiatives.
• Dashboard Development: Create and maintain reports and dashboards in Looker, tracking key performance indicators (KPIs) and standardizing data visualizations.
• Stakeholder Collaboration: Work closely with both business and technology teams, translating business needs into technical specifications.
• Continuous Improvement: Proactively identify areas for improvement in People processes and support ongoing automation initiatives.

We are seeking an experienced Senior Data Analyst with a strong background in SQL and experimentation to support our product strategy development.

The ideal candidate will analyse and interpret complex datasets from our customer-facing e-commerce platforms, retail partnerships, and medical consulting platform.

In collaboration with Product and Tech teams, they will provide actionable insights to drive key product decisions, running experiments to evaluate product changes and guide strategy.

Key Responsibilities:

• Data Analysis & Insights: Use SQL to query, analyze, and extract insights from large, complex datasets related to e-commerce sites, market trends, telehealth platforms, and customer feedback.
• Experimentation: Design and execute experiments (e.g., A/B tests) to evaluate hypotheses, measure product changes' impacts, and inform decision-making.
• Product Metrics & Optimization: Conduct in-depth analysis of product performance, identifying areas for optimization and improvement.
• Reporting & Dashboards: Build and maintain Looker dashboards to track KPIs, standardize product performance metrics, and monitor features.
• Collaboration: Work closely with Product and Tech teams to translate business requirements into technical solutions, providing recommendations that influence product development and release strategy.

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As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?  

About the role: 

As a Technology Business Consultant, you’ll contribute to a critical component of our success. While working closely with clients and internal teams to deliver innovative, new solutions that meet their needs and help advance the way the world pays, banks and invests.    

What you will be doing: 

• Researching client needs, analysing trends, recommending best practices, mapping the requirements to the system, and creating detailed specifications documents.

• Configuring treasury system based on the specifications.

• Devising procedures to achieve greater efficiencies, solving complex problems and recommending solutions.  

• Conducting a variety of tests such as system, integration, readiness, and acceptance tests. Conducting tests using client data to be certain client needs will be met.

• Influencing clients, business partners and service providers regarding priorities & system capabilities including training internal and external users.

What you will need:   

• Advanced knowledge of Treasury operations (Front, Middle and Back office) including Accounting/Hedge/GL knowledge. Excellent knowledge of Treasury Financial Instruments and its functions (Foreign Exchange, Securities, Mutual Funds, Repos and Derivatives) including pricing and valuations.

• Understanding of Hosted & SaaS implementation environments

• Experience in using SQL DB/Oracle DB and knowledge of web interfaces.

• Background in Consulting, Project / end-to-end systems implementation as a Functional / technical Consultant.

• Hands on using and configuring systems.

• Good presentation and communication skills

• Understanding of the database structure by utilizing report writing tools

• Experience in using SQL DB/Oracle DB and knowledge of web interfaces.

• Previous experience with Quantum Software or a similar Treasury/Risk management software product

• A bachelors degree in business or finance or equivalent experience

 What we offer you: 

At FIS, you can learn, grow and make an impact in your career. Our benefits include:

• Flexible, hybrid work environment

• Professional and personal development opportunities

• Competitive salary and benefits including medical and personal insurances and employee share scheme

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Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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