Total 138,357 Others/Any Full-time job vacancies

Are you a person with a demonstrated passion for client services and thrives on new challenges in a transformational environment? In this role you will play a critical role in supporting our Brokers sales team by managing our new business pipeline in our Broker channel.

You will be hands-on, take ownership and contribute to improving the customer experience in a fast-paced, high-growth business. In this role, you will have the opportunity to work with a diverse and talented team and will help ensure our Broker expectations are met, managed and delivered upon. You'll also collaborate with the Credit and Settlements teams to provide an excellent customer experience. You'll be a champion of quality assurance and attention to detail, ensuring all of our AML and KYC policies are met.

This role is based in North Sydney. We offer hybrid workplace flexibility - min 3 days in the office. 

• Setting, reviewing and maintaining the high service standards expected of a 4.5 Star hotel Restaurant 
• Work closely with F&B Manager and Conference & Events Team 
• Assist with training and developing of team members on product knowledge
• Liaise with the kitchen on menu, guest feedback and service improvements
• Effectively handle guest and team feedback
• Work a rotating roster across weekdays /nights and some weekends and public holidays 

Want to kick-start your career? Join our outstanding retail team as a Store Assistant at ALDI! No retail know-how needed. We're looking for people with a positive attitude, a strong work ethic, and a willingness to learn!

Our stores are open every day, including weekends and holidays – there's never a dull moment with plenty of variety. We do supermarkets a bit differently, you’ll get to experience all areas of the store rather than just be in one area, giving you lots of variety.

Store Assistants are the backbone of our retail stores and keep our stores running by:

• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Being an expert in stock handling by making sure our products are in date and listed at the right price
• Creating eye-catching displays of our ALDI special buys
• Keeping the store tidy, organised and looking great

The People Experience Coordinator plays a pivotal role in ensuring a seamless and positive pre-boarding and onboarding experience for all new hires, while also supporting various people experience processes throughout the employee lifecycle. This position is responsible for coordinating pre-boarding activities, supporting the onboarding process, and providing ongoing support to both new hires and team leaders to enhance the employee experience and facilitate effective communication.

Key Responsibilities:

• Pre-boarding and Onboarding Coordination 

  • Coordinate the transition from candidate to new hire from the Applicant Tracking System (ATS) to the Human Resources Information System (HRIS)
  • Ensure all necessary tasks associated with the onboarding process are completed and overseen
  • Coordinate with other stakeholders such as the IT department to ensure that all necessary technology, equipment, and access permissions are prepared for new hires prior to their start date.
  • Communicate new hire information and technology requirements to IT in a timely manner, facilitating a smooth setup process.
  • Collaborate with IT, People Operations, Talent Acquisition and other Teams to develop and maintain onboarding resources to support new hires

• Pre-boarding Communications:

  • Assist with communications to new hires prior to their start date, providing them with essential information and resources. 
  • Act as a liaison between new hires and other stakeholders (Managers, Department Heads, IT etc) to facilitate a positive and efficient onboarding experience, ensuring that any needs or challenges are addressed promptly.
  • Personalise welcome messages and communications for new hires and their teams
  • Maintain ongoing and active communication with candidates throughout the pre-boarding and onboarding phase, keeping them informed and engaged.

• Induction Coordination and Facilitation 

  • Facilitate weekly team inductions for new employees, guiding them through organisational policies, culture, and expectations ahead of further company modules 
  • Coordinate the scheduling of the People Team induction session, ensuring it aligns with new employees' onboarding timelines.
  • Foster discussion and interaction among new hires, encouraging questions and feedback to facilitate understanding and engagement
  • Oversee the Seedlings Slack channel dedicated to new starters, fostering a supportive and inclusive environment for them to connect and engage with their peers

• People Check-ins

  • Conduct regular check-ins with new hires at key intervals (1 week, 1 month, and 6 months) to gather feedback, address concerns, and provide necessary support.
  • Collect feedback from new hires regarding the induction experience, identifying areas for improvement and future enhancements
  • Review data from our continuous listening platforms and other sources 

• Event Coordination & Travel Management

  • Coordinate company offsites and travel, ensuring all logistical aspects are handled efficiently.
  • Administer the company's travel platforms, ensuring they are used effectively.
  • Support the development of offsite agendas, ensuring all activities and sessions are well-organised and engaging.
  • Support the planning and execution of company events, such as end-of-year functions, to foster team cohesion and celebration.
  • Work closely with external vendors and service providers to arrange travel accommodations and event logistics.

• Part-time (0.8 FTE) 
• Ringwood site with hybrid working conditions offered, 1-2 evenings per week required
• $47.60 per hour + Super + Salary Packaging benefits

ABOUT THE ROLE

If you enjoy variety in your day, and working closely with other service delivery professionals, you might be exactly the person we're looking for! In this role you will be providing professional therapeutic counselling and support to people adversely affected by gambling harm, and to promote Gambler's Help services to the wider community to improve access for service users.

WHAT YOU'LL BE DOING

The Counsellor will be required to undertake a number of activities including but not limited to:

• Providing intake assessment and information to clients contacting the service.
• Providing individual, couples and/or family counselling sessions to clients both face to face and via telehealth including some after hours.
• Arranging appropriate referrals for clients to other services as required.
• Identification and documentation of systemic issues and trends arising from the casework.
• This position requires assertive engagement, pro-active follow up with all clients at agreed intervals to encourage and maintain service engagement, as well as other indirect client services including activities relating to a specific client where the client is not present.
• Participation in local community and state-wide activities and projects.

To view a copy of the full Position Description, click here. Alternatively, for more information please contact Kim Hubber (Program Stream Manager) [email protected]