About Cruise Whitsundays
Cruise Whitsundays, based in Airlie Beach is the largest marine-based tour and transport provider in the Whitsundays. Providing close encounters with the Great Barrier Reef, Whitehaven Beach, and the islands of the Whitsundays, Cruise Whitsundays operates 10 modern, well-equipped, air-conditioned vessels, plus a world-class sailing catamaran, offering a range of tours, as well as an inter-island resort connection service, with regular daily departures at three islands, one airport and two mainland ports.
Cruise Whitsundays also operates Australia’s first underwater accommodation, Reefsuites, and a Reefsleep glamping experience at the Reefworld pontoon, moored offshore at Hardy Reef on the Great Barrier Reef.
From our cruises to our sailing adventures to our world-renowned underwater accommodation, there’s no better way to experience the Whitsundays, and you won’t find a friendlier or more experienced crew to work with. When the ocean is your office, every day is good one.
About Journey Beyond
Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 14 brands spanning the country, connecting guests to the land, and to each other. Headquarters in Adelaide, Journey Beyond’s impressive tourism brands include iconic trains The Ghan, Indian Pacific, Great Southern and The Overland; premium small-group outback operator Outback Spirit; the historic Telegraph Station, barefoot luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Horizontal Falls Seaplane Adventure, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; and our tallest members, Melbourne Skydeck and Eureka 89.
Joining the Journey Beyond family, you will play an integral role in supporting our business as we continue to share special places and shape lasting memories for our guests.
About the Role
We are seeking a motivated and enthusiastic individual to join our Reservations team as a Reservations Consultant
This is a permanent full-time position based on Hamilton Island. Reporting to the Customer Service & Sales Manager, the Reservations Consultant will be the first point of contact for our customers, assisting them with enquiries and booking their ideal experiences.
This role is based at Hamilton Island Marina and will require you to live on Hamilton Island or commute each day from the main land.
Key responsibilities for this role include, but are not limited to:
- Keep up to date with all Cruise Whitsundays products, timetables, promotions
- The accurate input/management of email, phone, web chat and direct bookings into
- Custom Linc
- Correctly processing booking payments and correctly finalising EOD cash ups
- Checking and finalising QA bookings including applying promotions
- Accurately booking third party providers
- Stay up to date Reservations Policies and Procedures
- All employees of Experience Australia Group are required to adhere to the Page 2/2
- Corporate Values, Code of Conduct and relevant policies and procedures (as may be changed and updates communicated from time to time).
- Collect and provide catering information
- Service the Retail Store and upsell merchandise
- Prepare necessary paperwork/manifests for the following days operation
- Respond to customer feedback in accordance with Policies & Procedures
- Regularly review Navigator
About You
You have a passion for the Tourism Industry with a real commitment to delivering the best standards of customer service. You are self-motivated, competent, adaptable with an eye for detail and demonstrate exceptional administration and sales skills.
To be successful in this role, you will have/be the following:
- Strong Customer Service and Sales Skills
- Proficient with MS Office and general administrative skills
- Confident with the use of technology and communication devices
- Excellent written and spoken communication skills
- Ability to multi-task competing priorities and a solution-based problem solver
- A natural ability to convert bookings through excellence in provision of information and knowledge
- Any energy that’s dynamic and you have fun when you work – your smile will say it all
- High energy, motivated team player
- High attention to detail and high standard of delivery
- Familiar with Customlinc or similar reservation platform (desirable)
- Ability to work flexible hours including weekends, evenings and public holidays between the hours of 6:30am and 6:30pm
- Minimum 1 year’s customer services/sales experience
- Hamilton Island based Consultants: Driver’s License (desirable)
- Certificate II in Tourism or Business Admin (desirable)
- Generous discounts on Journey Beyond travel and experiences
- An attractive salary and positive work environment
- Study Assistance Policy
- A career with opportunities for progression, transfers, and secondments
- Employee Referral Policy
- Parental Leave program
- Purchased Leave policy
- Private Health discounts
- Employee Assistance Program
- Discounts on Journey Beyond merchandise
- Up to 50% off at the Cruise Café & Bar
- Up to 50% off the bar on board vessels
- Free public transport
- Salary sacrifice remote area benefits
Applications will be reviewed and progressed as they are received, so don't wait, apply now!
Applications close on, 14th January 2025.
