Total 659 tech support job vacancies in Sydney

Hi. We’re OFX, a global provider of online, international payment services. We solve the complexity of moving money and enable better decisions. Headquartered in Sydney with offices worldwide, we’re a customer-focused business that is all about inspiring customer confidence.

At OFX, you’ll have the opportunity to reach beyond your role and function across disciplines. Make use of your diverse skill set at a business that values your expertise and turn your potential into reality.

Purpose of your role 

As a Senior Support Engineer you will be accountable for all escalations within the Support team. You will act as a technical expert for platforms and systems which fall under the SupportOps remit, ensuring requests are dealt with efficiently and with a high level of service. You will be the second point of contact for any technology incidents and be accountable for system support and remediation. You will also help to draft knowledge base articles and contribute to the upskilling of the wider team.

Working as part of a global Service Desk team to ensure smooth operations of our systems globally, this role will be heavily involved in the Incident, Problem and Fault management process for when things aren’t operating smoothly. Success in this role will rely on strong troubleshooting and investigation skills, a deep understanding of level 1, level 2 and Desktop support, experience with ITIL frameworks (certification preferable) and a commitment to best practice.

What you do

• Play a key role in a global Service Desk team, taking ownership for the Service Desk during the allocated time in the 24-hour schedule.
• Take ownership of major incidents and issues, seeing them through from start to finish.
• Provide technical support to the global Support team, and action all escalated issues and major incidents.
• Perform troubleshooting and investigations for more difficult issues as an escalation point and working with other teams or externally with vendors where appropriate.
• Participate in Fault/Event Management, Incident Management, Problem Resolution and Root Cause Analysis of IT Systems.
• Maintain Core Business Systems in a proactive manner, ensuring systems are available, reliable and secure, though proactive monitoring and tasks.
• Work with the IT Operations Team to perform regular maintenance and patching of systems and devices.
• Participate when required in the planning, execution and delivery of key technology initiatives.
• Lead by example by using consistent, open and transparent .communication across teams
• Acts as a positive advocate for the team.

The Commercial discipline is responsible for driving business growth, managing partnerships, and providing industry subject matter expertise and advisory to both clients and internal teams. This strategic and consultative team creates meaningful relationships with clients through their combined knowledge of IT services and industry trends and pain points. Members include business development staff of all levels, client partners, alliances and partnerships managers, industry advisors, and operational leads. 

As a Senior Business Development Manager at Endava, you will identify new clients, and introduce them to our capabilities and IT services. You'll guide these new customers through the entire sales cycle, offering solutions that allow them to achieve business goals through enterprise transformation of their IT environment. 

Responsibilities:

• Serve as the trusted advisor selling IT Professional Services to potential clients to showcase our exceptional capability and build long standing collaborative relationships.
• Identify potential target clients through lead generation strategies, cold calling, networking, referrals, and online research.
• Execute an end-to-end client sales cycle focused on the sales process from the acquisition of new clients to closing deals and driving revenue growth.
• Develop and maintain a robust pipeline of qualified leads and prospects by researching and contacting prospects in alignment with sales goals.
• Negotiate, manage, and close strategic new business deals.
• Achieve and exceed sales targets and objectives, consistently delivering revenue goals.
• Apply your deep knowledge of the industry, its technological landscape, and the complex challenges it faces to become the Subject Matter Expert (SME) on technology challenges within your vertical.
• Exceed your personal financial goals by growing your book-of-business, driving revenue growth, and achieving uncapped commission in our aggressive commission model.
• As a thought leader, you will have the opportunity to participate in speaking events, workshops, panels, and conferences to share your expertise and insights.
• Participate in external industry events

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Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Overview of the role

FIS APAC Solution Engineering Team is an established and growing practice with Developers, Architects, DevOps Engineers, and Cloud Engineers. FIS is looking for a Development Lead / Solution Engineering Manager to line manage the Developer team.

The role will report to the FIS APAC Solution Engineering Practice Manager. Work closely with Sales, Product Management, and Regional and Global development teams to ensure that our solutions are not only feasible but also scalable and align with our overall business goals. The role will suit an experienced Development Technical lead that is ready to take the next step to becoming a people manager with a regional remit. 

What you will be doing

• Manage a team of Solution Engineers, providing mentorship, guidance, and career development support.

• Lead the transformation of the development team from J2EE based framework to an Akka CQR/Event Sourcing based framework.

• Drive the adoption of best practices in solution engineering and ensure consistent delivery of high-quality solutions. Ensuring quality starts in the development cycle.

• Participate in strategic planning sessions to contribute insights and recommendations based on technical expertise.

• Works closely with the Solution Engineering Practice Manager to help define and implement group processes and way of working.

• Forecasts resource needs and identify and allocate technical resources to FIS product development and client projects.

• Maximizes both utilization and revenue of assigned teams’ billable time.

• Manages work efforts and performance of subordinates with responsibility for hiring, performance appraisals and remuneration reviews.

• Lead the design and presentation of technical solutions to Clients, ensuring alignment with their business objectives. Serves as subject matter expert and provides input into strategic direction of the group, product, and project direction.

• Partner with Regional development teams to ensure technical feasibility and to incorporate client feedback into product development.

• Partner with the Quality Assurance Practice Manager to embed test automation into the development lifecycle.

• Develop and maintain relationships with key stakeholders, both internally and externally.

• Collaborates with Solution Engineering leads across the globe including EMEA and the Americas.

• Ensures the team deliveries high quality code that meets security and risk standards and regulatory compliance.

• Identify training / coaching needs and elevate the average competency of the broader team.
• Other related duties assigned as needed.

What you bring

•  Project Management and consulting background for Large complex multiple projects

•  Leadership competency and good business acumen

•  Experience in Payments or Cards system implementation and professional services for corporates and/or banking and financial services is a plus

•  Executive stakeholders' management

• Knowledge of financial industry practices, regulations and operations is a plus.

• Experience with Java, EJB, J2EE, JMS, Hibernate, JSON, XML etc.

• Experience with TDD, developing unit, integration, and business tests. (i.e., Citrus, Cucumber etc.) .

• Skilled in project management, organization, communications, analytical and people skills.

Skilled in leading, supervising and managing effectively under pressure.

• Ability to be comfortable interacting with executive level clients and internal product and project management.

• Ability to delegate projects to qualified subordinates as appropriate.

• Ability to exhibit solid decision-making and problem-solving skills.

Other Technical Needs:

• Experience with AKKA, CQRS, Event Sourcing.

• Experience with cloud preferably AWS and Azure.

• Experience in DevOps CI/CD and Configuration management.

• Experience with containerization, Docker, and Kubernetes.

• Experienced with end-to-end systems development life cycles and standards.

• Experienced with Agile/SCRUM project delivery.

• Working Knowledge of JIRA or equivalent.

• Experience in REST and SOAP.

• Experience with databases technologies such as Oracle and PostgreSQL, preferably PostgreSQL.

• Experience with microservices frameworks such as Spring Boot.

What we offer

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:
• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits.

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Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

What you'll be doing…

TechRadar’s APAC editions are seeking a Staff Writer with a passion for technology and lifestyle topics to contribute to our comprehensive coverage for APAC readers. This writer will file daily stories about key products and deals, while also providing analysis pieces and product reviews. In addition, the writer will help update our buying guides to give our audience the best recommendations possible. Responsibilities also include staying on top of news within the category, and forging relationships with key product vendors. The ideal candidate will also be someone with a strong editorial voice and a true passion for technology (and adjacent topics) that can help TechRadar stand out with original stories and thoughtful analysis.

Experience that will put you ahead of the curve…

• A wide knowledge of consumer technology
• Knowledge of tech-adjacent categories and home/lifestyle topics (desirable)
• At least 2 years of editorial experience
• Exceptional writing and editing skills
• Good SEO knowledge and the willingness to learn and some experience with SEO analytics (desirable)

What's in it for you…

As well as our standard benefits, we have a number of awesome perks available to our staff including:

• A share in our success - Every colleague is eligible to join our profit pool bonus scheme - if Future hits their performance targets all colleagues may receive a bonus.
• Central office locations with safe working spaces and flexibility to work remotely as required

Internal job family level E6

The expected range for this role is $48,000 - $60,000

This is a Hybrid role from our Sydney Office, working three days from the office, two from home 

Who are we…

We’re Future. We’re 3000+ colleagues over 250+ brands speaking to 400 million people every month across the globe through websites, events and magazines. We’ve got ambitious plans that build on our growth momentum and unlock new opportunities and we’re looking for talented people who want to be a part of it. 

Our Future, Our Responsibility - Inclusion and Diversity at Future

We have a voice and we’re going to use it. We promote diversity and inclusion not just in our recruitment processes, but everything we do. We’re an equal opportunity employer and we will continue to ensure our recruitment process is free of bias and our workplaces are inclusive, positive, free of discrimination and respecting of all backgrounds and beliefs. Our culture is underpinned by our values and employees - current and future - are treated with respect and fairness. Find out more about Our Future, Our Responsibility on our website.

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