Total 203 Manager tech support job vacancies in Australia

Company Overview:

Our Client is a leading name in the cryptocurrency exchange sector, is committed to delivering superior customer experiences through innovative technology and unparalleled support. As they continue to grow, we are looking for a dedicated Customer Support Manager who understands the dynamic nature of the digital finance.

Role Overview:

The Customer Support Manager will play a crucial role in shaping the customer support department, acting as the first point of contact for customers and representing the company's values and commitment to service excellence. This position demands a professional with a deep understanding of the cryptocurrency industry, compliance protocols, and outstanding managerial and customer relationship skills.

Key Responsibilities:

• Oversee the customer support team, providing leadership and guidance to ensure high-quality service delivery across all communication channels (live chat, phone, email).
• Recruit, train, and manage a small team, fostering a culture of excellence and continuous improvement.
• Serve as the primary liaison between the company and its clients, ensuring a smooth onboarding process and efficient resolution of inquiries and issues.
• Drive the closure of client queries and transactions, ensuring satisfaction and loyalty.
• Demonstrate excellent multitasking abilities, managing multiple communication platforms and tasks simultaneously.
• Uphold and enhance compliance protocol knowledge within the team.
• Engage in occasional in-person meetings, maintaining a presentable and professional demeanor at all times.

• Proven experience in the cryptocurrency, blockchain, or fintech industries, with a strong grasp of industry-specific onboarding processes and flow.
• Exceptional leadership skills, with experience managing a team of at least 3 individuals.
• Demonstrated excellence in customer service and relationship management.
• Outstanding communication skills, both verbal and written, with the ability to multitask effectively.

• Must be highly organized, detail-oriented, and capable of working under pressure in a fast-paced environment.

• Competitive salary and benefits package.

• Opportunity to work in a dynamic, fast-growing industry.
• Professional development and career growth opportunities.
• Flexible work arrangement with a blend of in-office and remote work.

What you get to do in this role:

• Profound knowledge and experience in managing and exceeding Support KPIs and critical Technical Support Metrics including Customer Satisfaction, Time to Relief/Resolution (TTRf/TTR), reducing backlogs., increasing efficiency, and implementing/upholding change management, etc.
• Responsible for People Management, including hiring, improving productivity, promoting employee morale, allocating and utilizing resources efficiently, motivating teams, and managing attrition and training.
• Participate in and provide oversight to Change Management as it relates to Customer and Technical Support.
• Own and bring to conclusion customer escalations by working with cross-teams in Support, Development, and Operations teams
• Drive daily case management success from detection to resolution and dissatisfaction issues for customer accounts leading to ongoing enhanced customer experiences.
• Represent the Platform, Product and ServiceNow effectively with internal and external customers.
• Manage major operations outages and communications to the customers.
• Participate in weekend and holiday on-call rotation as required.
• Evaluate current processes, technology, and organizational skills to identify areas of improvement and opportunities for advancement. 
• Lead by example to cultivate and maintain a culture built on teamwork, collaboration, and customer focus.
• Manage to the company’s and department’s vision, goals, mission and values.

• Secure, permanent full-time role
• Free on-site parking, laptop & mobile phone
• Flexible Ways of Working
• Prime office location Hargreaves St, Bendigo

We have an exciting new opportunity for an experienced Case Manager to join our friendly team at our Bendigo Office

About us:

Hearth is a registered NDIS support services provider. Our mission is to be a driving force in changing the disability sector to improve the lives of people with a disability.

Our commitment is to create an environment that nurtures, supports, and engages with our participants and support workers to consistently provide the highest standard of care. We achieve this through fostering and cultivating long-term and sustainable relationships.

About the role:

As a central point of contact for support workers and participants, the Relationship Manager role is core to what makes Hearth different to other support providers.

Responsibilities will include but not limited to:

• Creating and continuously developing relationships between participants, their family, and support teams
• Maintaining relationships with support coordinators, house supervisors, and other relevant community and external stakeholders
• Lead and support the Support Worker teams to provide responsive, person-centered care that enables participants to progress toward their individual care plan goals
• Coordinating a weekly staff roster for each participant and proactively resolving rostering issues.
• Accurate case noting and client reviews that reflect forward planning in line with the participant's NDIS plan.
• Compliance with Hearth policies and procedures to ensure a safe working environment and detailed, timely incident reporting

• Minimum 2 years experience working as a case manager in community services, welfare support, disability support or social work (essential)
• A relevant qualification in community services, welfare support, disability support or social work (desirable)
• Proven experience delivering high quality client-centred service that is targeted and relevant to their NDIS goals
• A Professional level of administrative and business communication, including case noting and report writing
• Excellent time management and organisational skills
• Strong interpersonal skills and high levels of resilience
• Working knowledge of Microsoft office suite and employee rostering systems
• Own car and driver's license

• Join a rapidly growing organisation with a warm and supportive culture
• Small, supportive & friendly team who enjoy dumplings!
• Travel allowance, work laptop & mobile phone provided
• Flexible working hours and the option to work remotely
• Opportunities for career development and progression to other roles within the organisation

Are you ready to join Australia’s newest service provider that puts both participants and staff first?

Be part of the Incluso service journey, where we aim to become Australia’s leading service provider in accommodation, respite, and support services.

At Incluso Services we are focused on “Building the World that we Want” and as such, ensuring that people with a disability are well cared for and can access high quality community engagement services. Our mission is to help people with a disability and their families to be more independent and have greater choice and control over their quality of life.

We’re excited that we are looking to expand our team and we’re on the hunt for a NDIS Support Coordinator Team Leader.

The Role

We’re on the lookout for an experienced, reliable, dedicated, compassionate and empathetic Support Coordinator Team Leader who wants to make a difference by leading our Support Coordination Team and support our participants in reaching their aspirations and leading fulfilling lives.

What you’ll be doing:

As the Support Coordinator Team Leader at Incluso Services you will be responsible with engaging both internal and external stakeholders, from the first contact with participants, to onboarding and continue with ongoing service delivery. You will need to be able to manage multiple priorities, lead your team and deliver specialist assistance to participants that require a higher level of Support Coordination.

What you’ll bring:

• Exceptional customer engagement skills and experience, delivering high quality, individually tailored service.
• A solid understanding of the person-centered approach, the principles of the NDIS and the National Disability Service Standards, with experience working within the NDIS and/or disability sector.
• Efficiently allocate referrals to ensure prompt access to appropriate services for NDIS participants.
• Create, review and revise NDIS Service Agreements as needed.
• Collaborate with NDIS stakeholders to convert inquiries into referrals while maintaining exceptional client service.
• Work closely with operational team members and leaders to ensure a positive intake and service delivery process.
• Manage new and existing funding requests to ensure NDIS funds are available for service.
• Provide high quality and tailored advice to participants who are navigating the NDIS.
• Conduct face-to-face meetings with clients, including families and stakeholders, as necessary.
• Ensure robust case management activity with all activity entered into the system, ensuring all progress, plans, communications and interactions with participants and stakeholders are clearly documented.

What we would like you to have:

• Established networks within the NDIS and Northern Suburbs Community.
• Experience in a similar role or previous Level 3 Support Coordinator Experience.
• Authorised to work in Victoria.
• Valid Victorian Driver License
• An understanding of the NDIS, disability, and community services sector
• Relevant Qualifications: such as Bachelor of Psychology, Certificate IV in Community Services or studying towards relevant qualification will be highly regarded for these positions.
• Minimum 2-year industry experience
• Ability to actively navigate and adapt to change.
• Working with Children Check
• NDIS Worker Screening Check
• First Aid/CPR Certificate

What we offer:

• We care about your physical and mental wellbeing, which is why we offer wellbeing subsidies that provide discounts on gym, yoga, and Pilates memberships.
• We offer an Employee Assistance Program for support and because time out is so important.
• We offer a wealth of training and development opportunities to help you enhance your skills and achieve your career goals, including a diverse range of courses, certifications, and personalised coaching.
• We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work.
• We believe in your potential and offer a personalised career and learning plan tailored to your unique goals and aspirations, committed to supporting you in becoming the best version of yourself.
• Lastly, we offer our team members the day off on their birthday!

If you're viewing this ad and don’t quite tick off the whole criteria list BUT and you’re keen to take on a new challenge and you think you’d be a great fit at Incluso Services, we encourage you to take that leap and hit the "Apply" button.

Apply today and help us in building an organisation that celebrates all, where inclusion is second nature, and where everyone is heard. 

When you join Incluso Services, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, Indigenous people and people from culturally diverse backgrounds.

NOTE : Due to the nature of work related to this position, employee will be required to obtain a Federal Government Clearance. The minimum requirement to obtain this clearance is to be an Australian citizen.

What you get to do in this role

• Lead the team in achieving support KPI’s and critical Technical Support Metrics - CSAT, Time to Resolution (TTR), Backlogs etc.
• Lead efforts to hire, develop, and build a technical team.
• Oversee and participate in Change Management as it relates to Customer Support.
• Own and bring to conclusion customer escalations by working with cross-teams in Support, development and operations team.
• Drive daily incident management success from detection to resolution and dissatisfaction issues for customer accounts leading to ongoing enhanced customer experiences.
• Represent the Platform, Product and ServiceNow effectively with customers.
• Manage major operations outages and communications to the customers.
• Participate in weekend and holiday on-call rotation as required.
• Evaluation of current processes, technology, and organizational skills to identify areas of improvement and opportunities for advancement.
• Lead by example to cultivate and maintain a culture built on teamwork and collaboration.
• Manage to the company and department’s vision, mission and values.

As part of an international and fast-growing community, we are currently recruiting for a Senior Manager within our Financial Services Digital Transformation, Data and Technology team in Sydney, Australia. As part of the team, you will be part of an entrepreneurial team to combine your passion and experience with the Sia Partners global assets and expertise. 

As an experienced financial services technology consultant, you will use your extensive network of connections to acquire new clients and grow the firm. You also have the ability to expand your network to strengthen current relationships and cultivate new ones. 

The ideal candidate will lead sales and delivery engagement with existing clients and identify new opportunities within their network of relationships. You will be comfortable leading proposals, with leadership supervision and team support. You serve as the point of contact to provide industry guidance, strategic direction, and implement best practices for the organization. 

You will be comfortable working with teams in diverse and dynamic environment, solving some of our clients’ most challenging problems. 

Responsibilities

Consulting 

• Lead and deliver projects, including project and team management. Provides support to clients on complex issues or in difficult situations; leads strategic meetings, and shares knowledge and know-how 
• Leading delivery projects with Financial Services clients on a wide range on topics such as: 
  • M&A technology due diligence and post-merger integrations 
  • Core systems replacement, renewal and implementation 
  • Technology, Data and AI strategy, architecture and roadmap development, in alignment with corporate strategy   
  • Technology evangelist and innovator across the industry and technology landscape to ensure alignment with emerging and leading-edge technology. 
  • Cloud strategy, architecture and migration, including implementation and integration with third-party solutions. 
  • Machine learning, AI and statistics, including developing predictive models of decision making, supervised and unsupervised learning algorithms, econometrics, forecasting, quantitative diagnosis. 
  • Waterfall, scaled agile and technology product delivery 
• Lead project estimating, maintaining project metrics, and commercial management 
• Time management, problem solving, use of tools and methodologies, explanation of ideas, meeting management, team collaboration, and proficient handling of client relationships  
• Strong verbal, written and interpersonal communication skills. 

Business Expertise 

• Play a pivotal role in the cultivation of expertise, serves as a technology subject matter expert and represents Sia Partners 
• Play a key role in the development of new strategic solutions (squads), and contributes valuable insights and perspectives to enhance the efficacy of the organization’s strategic decision-making process 

Business Development 

• Actively engaged in go-to-market, origination, creating awareness, building the brand, and increasing reputational capital of Sia Partners 
• Use market presence and personal network within the Australia Market to support business development and expand trusted relationships 
• Identify opportunities for new business and lead bid teams to deliver innovative proposals 
• Supporting the development of new offers that leverage and expand upon Sia Partners global technology, data and AI solutions, partnerships and platforms (e.g. Heka.ai, SIA GPT) 
• Develop strong vendor relations across the local and national market with key vendor technologies including Microsoft, SAP, Snowflake, Oracle and AWS. 
• Providing technical advisory and support with business development activities and sales. 
• Providing sales opportunities through vendor relations and technology based market activation strategies. 

People Management 

• Provide career management to team members, including establishing goals, coaching and evaluation to establish a high-performance team  
• Provide guidance and mentorship to junior team members 
• Support recruitment to select outstanding candidates, and support their successful onboarding into the team 

Delivery 

• Deliver on a range of client assignments, usually as part of an on-site project team (some travel may be required) 
• Manage portfolio of work from small to large projects, developing and maintaining trusted relationships with key client stakeholders  

Leadership  

• Assist in developing thought leadership and building solutions and methods 
• Develop exceptional trusted advisor relationships with our clients 
• Contribute to the development of high-quality technical offerings 
• Build on the Sia Partners culture of Excellence, Entrepreneurship, Innovation, Teamwork, Care & Support and Wellbeing within the practice and our people  
• Lead internal corporate initiatives 
• Manage team of resources to deliver high-quality work products 
• Apply strategic and critical thinking to develop recommendations that address client challenges 

Specific areas of expertise: 

A proven track record of managing the formulation and delivery of end-to-end digital transformation, data, AI, IT advisory and/or enterprise technology projects in Financial Services. The ability to lead teams in a project is a critical skill required in our clients projects. 

Desirable experience in one or many of the following: 

• Programme, portfolio and project management 
• Data Privacy / Data Protection 
• Financial Crime / Fraud Technology  
• ESG and Sustainability Technology Delivery 
• KYB/KYC technology and data platform 
• Hyperscaler cloud platform delivery 
• JIRA / Confluence or similar agile tooling experience 

As part of an international and fast-growing community, we are currently recruiting for a Manager within our Financial Services Digital Transformation, Data and Technology team in Sydney, Australia. As part of the team, you will be part of an entrepreneurial team to combine your passion and experience with the Sia Partners global assets and expertise. 

The ideal candidate will lead delivery engagements with existing clients and support new opportunities within their network of relationships. You will be comfortable through the consulting engagement lifecycle from proposals, project delivery, managing commercials and managing team deliver. You serve as the point of contact to provide industry guidance, strategic direction, and implement best practices for the organization. 

You will be comfortable working with teams in diverse and dynamic environment, solving some of our clients’ most challenging problems. 

Responsibilities:

Consulting 

• Lead and deliver projects, including project and team management. Provides support to clients on complex issues or in difficult situations; leads strategic meetings, and shares knowledge and know-how 
• Leading significant components of technology strategy and delivery projects with Financial Services clients on a wide range on topics such as: 
• M&A technology due diligence and post-merger integrations 
• Core systems replacement, renewal and implementation 
• Technology, Data and AI strategy, architecture and roadmap development, in alignment with corporate strategy   
• Technology evangelist and innovator across the industry and technology landscape to ensure alignment with emerging and leading-edge technology 
• Cloud strategy, architecture and migration, including implementation and integration with third-party solutions 
• Machine learning, AI and statistics, including developing predictive models of decision making, supervised and unsupervised learning algorithms, econometrics, forecasting, quantitative diagnosis 
• Waterfall, scaled agile and technology product delivery 
• Perform project estimating, maintaining project metrics, and commercial management 
• Time management, problem solving, use of tools and methodologies, explanation of ideas, meeting management, team collaboration, and proficient handling of client relationships  
• Strong verbal, written and interpersonal communication skills. 

Business Expertise 

• Play a pivotal role in the cultivation of expertise, serves as a technology subject matter expert  
• Play a key role in the development of new strategic solutions (squads), and contributes valuable insights and perspectives to enhance global solutions 

Business Development 

• Supporting the development of new offers that leverage and expand upon Sia Partners global technology, data and AI solutions, partnerships and platforms (e.g. Heka.ai, SIA GPT) 
• Develop strong vendor relations across the local and national market with key vendor technologies including Microsoft, SAP, Snowflake, Oracle and AWS. 
• Providing technical advisory and support with business development activities and sales. 
• Providing sales opportunities through vendor relations and technology based market activation strategies. 

People Management 

• Provide career management to team members, including establishing goals, coaching and evaluation to establish a high-performance team  
• Provide guidance and mentorship to junior team members 
• Support recruitment to select outstanding candidates, and support their successful onboarding into the team 

Delivery 

• Deliver on a range of client assignments, usually as part of an on-site project team (some travel may be required) 
• Manage projects to scope, time and budget; developing and maintaining trusted relationships with key client stakeholders  

Leadership  

• Assist in developing thought leadership and building solutions and methods 
• Contribute to the development of high-quality technical offerings 
• Build on the Sia Partners culture of Excellence, Entrepreneurship, Innovation, Teamwork, Care & Support and Wellbeing within the practice and our people  
• Support internal corporate initiatives 
• Manage team of resources to deliver high-quality work products 
• Apply strategic and critical thinking to develop recommendations that address client challenges 

Specific areas of expertise: 

A proven track record of managing the formulation and delivery of digital transformation, data, AI, IT advisory and/or enterprise technology projects in Financial Services. The ability to lead teams in a project is a critical skill required in our clients projects. 

Desirable experience in one or many of the following: 

• Programme, portfolio and project management 
• Data Privacy / Data Protection 
• Financial Crime / Fraud Technology  
• ESG and Sustainability Technology Delivery 
• KYB/KYC technology and data platform 
• Hyperscaler cloud platform delivery 
• JIRA / Confluence or similar agile tooling experience