Total 5,511 Full-time support analyst job vacancies in Australia

We have fantastic opportunities for driven and committed VCE Chemistry tutors to join our passionate Tutoring Team in preparation for 2025! Be the leader who develops and nurtures relationships with our students and parents, and helps them derive maximum benefit and satisfaction from our offerings at Contour Education!

Who Are We

We empower students and their studies by providing highly engaging small-group tutoring designed to prepare them for school assessments and final exams. Our sessions are presented by experienced but young tutors who can teach the study design in a simple and intuitive yet engaging way.

Over 5,000 students and 100 team members have joined our tutoring services since our founding in 2020. Our growth is a testament to our dedication to providing ALL our students and parents with a high-quality tutoring experience (from 24/7 personal support to on-demand resources) and our commitment to helping them achieve their goals. We were listed as the 17th Fastest Growing Startup by the Australian Financial Review in 2022 and ranked again for both 2023 and 2024, plus we're continuing to multiply year over year!

It's our vision to reshape education, starting with tutoring.

Opportunity to Tutor Groups

Have you ever wanted to do group tutoring but never got the time or students to? Maybe you’ve been doing one-on-one tutoring so far, and now you want to explore group tutoring? As a VCE tutor at Contour, rather than tutoring one student at a time, you can now motivate groups of students with your knowledge and experience without the hassle of more admin work and finding students.

Access to High-Quality Tutoring Material

You’ve probably spent hundreds of unpaid hours making tutoring resources for your students. We know it can be an extremely time-consuming process, and arguably one of the more boring and tedious parts of being a tutor. But that’s where we come in! We’ve spent thousands of hours creating resources and detailed notes for VCE subjects. All we need now is you—the tutor!

All you have to do is prepare for your tutoring session by reading over the class workbooks beforehand, and provide an excellent tutoring experience to your students :)

Competitive Pay and Compensation

We pride ourselves on compensating and rewarding our tutors for their hard work. The starting rate ranges from $90 to $160 per 2-hour class (exc. Super) depending on the size of the classes you take. If you're already a veteran tutor, then apply for our senior tutor role and the rates can only get higher as you pick up more classes, show dedication to Contour, and contribute to the success of your students!

We've also introduced a new compensation model since 2024 where you'll also share part of the revenue generated by your classes. We want you to feel rewarded for introducing students to Contour and doing a great job at making them happy, so if Contour grows, you'll grow with it!

In some circumstances, if you already have private students but want to transfer them over to Contour, we can potentially even provide payouts so you can move all your tutoring work to us. Win-win!

Minimal Admin Work

There is almost no requirement for admin work. All you have to do is take simple attendance, manage student emails, and address student questions promptly outside of class via social media/text/email. Our support teams organise class days and times, following up on missed attendance, managing payments and enrolments, so you can just focus on the student and tutoring. However, If you’d like to create additional resources for us or do more non-tutoring work, we can also organise tailored payment plans to suit your needs :)

Support & Personal Development

Working in a collaborative environment and an energetic team can be a fantastic opportunity to hone your skills and learn so much along the way! When you work with us, you’ll also have the chance to learn from tutors who have spent thousands of hours tutoring and have garnered years of experience, perfecting their craft.

You'll be trained upon joining and we'll provide you with personal feedback as you settle in. You'll also be engaged with the rest of the team through routine catch-ups and peer-review sessions, and over time you'll receive further perks, pay rises, classes and work opportunities. We'll also be there to support you through any personal ventures such as rent applications and job references!

Subject Openings

• VCE Chemistry 3/4
• VCE Chemistry 1/2

Location Openings

We have opportunities for tutors at all of our campus locations, creating variety, flexibility and the opportunity to tutor close to home.

• Point Cook
• Narre Warren
• Box Hill
• Glen Waverley
• Melbourne CBD

Skill Requirements

• Above market rate compensation and guaranteed pay (ranging from $90 to $160 per 2-hour class per week).
• Bonuses for student enrolments (the better you perform, the more you share in our company's success).
• Satisfying and fulfilling work helping students succeed (it feels good when your students do good).
• Minimal admin work with a fixed schedule (consistent hours every week).
• Primary focus on providing an excellent student/parent experience (no hassle with student payments or admin).
• Significant improvement in public speaking, team and leadership skills (and you get paid for it).
• Personalised mentorship, training and feedback to improve your tutoring and communication skills.
• Creative freedom in a fun start-up environment (no corporate walls, talk directly to the founders or students).
• Opportunities to do more classes and performance based pay rises.

• An Analyst will work within the Advisory team providing all the benefits of our expertise in a comprehensive and commercial service designed to guide any project successfully through the complexities of modern construction and engineering procurement, from inception to completion.
• As an Analyst, you will assist in terms of offering specialist advice to clients on procurement strategies, dispute resolution and litigation support.
• Specialist advice of services including intelligent procurement, claims management, case management and expert witness.
• Supporting the overall process including preparation of project documentation and assisting with claims and dispute resolution.
• Interfacing with the client and other consultants, at all project stages.

The Game Changers:

At AP+ we're changing the game! We're doing big things, and we can't do it alone. We're part of a big ecosystem, and we know teamwork and passion for our purpose is what will make us successful. We value the unique talents, perspectives, of all our employees. This includes people of all gender identities and sexual orientations, First Nations Peoples, people of all abilities and diverse backgrounds, as well as their families.

AP+ brings together Australia’s three domestic payment providers, BPAY Group, eftpos and NPP Australia, into one integrated entity. Bringing these businesses together enables AP+ to create a more competitive and coordinated Australian payments organisation that is strategically placed to respond to the impacts of regulatory and technological change today, and into the future.

The Purpose:

This role is part of the 24/7 IT operations team that performs a critical function in the monitoring of mission critical systems, responding to alerts, providing comprehensive level 1 customer support and working with technology partners, support teams and business stakeholders.  

The role requires participation in a continuous shift roster, including the provision of cover for team members taking annual or personal leave. 

Primary Accountabilities, Duties and Responsibilities:

• Providing 24/7 ‘eyes on glass’ monitoring of various AP+ systems and applications.

• Providing comprehensive 24/7 operational and incident management support to a diverse group of customers and internal stakeholders.

• Ensuring timely response to alerts, calls and emails and adherence to service levels and performance metrics.

• Undertaking the day to day support activities and complete tasks within defined service levels.

• Performing triage activities including prioritising service requests, incidents and problems, and escalating to appropriate support groups.

• Following documented procedures for effective and efficient resolution of incidents and problems.

• Performing change analysis and support activities as part of change enablement processes.

• Participating in post incident reviews and root cause analysis activities as part of problem management.

• Developing and maintaining a knowledge management database including relevant processes and procedures.

• Identifying opportunities to improve observability of system health and performance through analysis of alerts trends.

• Driving continual improvement through improving task workflows, processes and working towards automation.

We'd love to hear from you if have:

• Experience in a similar role in a continuous shift IT operations environment (24x7x365).

• Familiarity with Unix, PL/SQL, Java, Jboss application server.

• Understanding of cloud technology e.g. AWS, web services, Apigee API.

• Experience with the usage and configuration of monitoring tools (e.g. Splunk, Dynatrace).

• Experience with ITSM tools (e.g. ServiceNow, Jira, Confluence).

• Knowledge of payments processing environments is desirable (e.g. Connex switch, tokenisation, EMV 3DS, NPP).

• Experience with web and app support, batch processes, and data management.

What's Next:

We know applying for a role can be a nerve-wracking experience, so we endeavour to review applications and plan to schedule screening interviews within the next two weeks. If you are among selected candidates, we’ll be in touch to schedule a phone interview. In any case, we will keep you posted on the status of your application.

We want to remove all barriers to inclusion so if you need advice or support with your application, we’re here to help. Please reach out to [email protected] We also encourage you to let us know your pronouns at any point during the recruitment process.