Total 8 Senior Executive support analyst job vacancies in mildura victoria

• Full-Time | 1-Year Fixed Term Contract
• This hybrid role requires working across Melba offices in Lilydale/Cheltenham and from home.
• Join a values-oriented Human Rights Organisation

About Us:

Melba has been supporting the Victorian community for over 50 years. What began with three families in search of a different kind of day support for their children with disabilities, has become a mission to open a world of opportunities for people to live fabulous lives of their choosing. The human rights of the people we support are at the centre of everything we do.

We are seeking a Senior Business Analyst and Process Lead to play a vital role in delivering impactful programs that transform processes, systems, and outcomes for Melba.

What You'll Do

• Business Analysis & Process Leadership:
• Conduct detailed requirements gathering, process mapping (As-Is/To-Be), and gap analyses.
• Develop clear documentation, including business rules, customer journey maps, and process models.
• Identify, recommend, and support implementation of process improvements to achieve strategic goals.

Stakeholder Engagement:

• Facilitate workshops and meetings with cross-functional teams to define needs and solutions.
• Build strong relationships with internal teams, including IT, project managers, and change leads.
• Support business case development and align solutions with organizational priorities.
• Support Key Projects:
• Contribute to project scope definition under Agile and Waterfall methodologies.
• Assist in vendor assessment and evaluation processes.
• Provide training support, testing oversight, and documentation for successful implementation.

About You

• At least 5 years of proven experience in business analysis, process improvement, and project collaboration in medium to large environments.
• Familiarity with BPMN, UML, or equivalent process mapping methodologies.
• Strong analytical skills with the ability to elicit and document complex requirements.
• Advanced communication and stakeholder management skills, including executive-level engagement.
• Proficiency in MS Office Suite, Visio, and project tools like Miro or Asana.
• Experience in the care/disability support sector (desirable).
• Familiarity with the BABoK. CCBA or CBAP certified (desirable).

Requirements: A current NDIS Worker Screening and Working with Children Check (we can support you through the process of obtaining one or both checks if you don’t already have them).

Why Join Us?

• We are a human-rights, values-based, not-for-profit community organisation committed to providing services that support individuals with disability to lead everyday lives of their choice, if this resonates with you, come join us!
• Join a supportive and collaborative culture where your contributions make a real impact.
• Enjoy onsite parking and other benefits.
• Access to Not-for-Profit Salary Packaging.
• Flexible work arrangements, with the ability to work from home or the office.

Ready to Make a Difference?

Click "Apply" now and submit your resume. We look forward to meeting you!

We are an equal opportunity Employer and aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation, spirituality or religion. First nations people; people from culturally and/or linguistically diverse backgrounds and people with a disability are strongly encouraged to apply.

As a provider of supports and services to children, Melba is committed to ensuring that every child feels safe and respected. All Melba staff and volunteers have a responsibility to make sure that children’s wellbeing and safety comes first, that they are supported to achieve their potential, respected, and protected from abuse and neglect.

We’re Civica and we make software that helps deliver critical services for citizens all around the World. From local government to central (federal) government, to education, to health and care, over 5000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work across the globe supporting the needs of citizens and those that service them every day. Building on 21 years of continuous growth and success, we’re at a pivotal point on our journey to realize that aspiration.

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to champion the use of technology in public services, to improve outcomes for citizens and public sectors organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.

About the role

As a Senior Test Analyst at Civica UK Ltd, you will play a key role in driving continuous improvement and achieving business targets. You will collaborate with project managers, developers, and business analysts to ensure effective communication and adherence to testing policies and standards. If you're passionate about software testing and want to make a real difference in public services, this is the opportunity for you.

Hands-on knowledge of Manual Testing is a must. This role opens for Melbourne candidates.

We are looking for candidates who have:

• At least 7 years of relevant experience in a software testing role
• Strong knowledge of current testing techniques and methodologies
• Experience in system testing, systems integration testing, regression testing, UAT, database testing, and API testing
• Provide Validation and verification of test inputs, functional specifications, requirements etc., for testability, ambiguity, and completeness
• Familiarity with Agile and waterfall development methodologies
• Experience working in a team located across time zones
• Excellent communication skills, both verbal and written
• Attention to detail and a proactive approach to problem-solving
• Produce test artefacts, Test Cases, Expected Results, Actual Results, Defects, Data, Defect Re-tests, and Test Outcome Reports
• Provide input to the Test Planning and Estimating test phases
• Ability to work well in a team
• Track record of delivering commitments on time and with high quality
• Working knowledge of Azure DevOps is a plus
• ISTQB Advanced certified
• Fundamentals of Non-Functional Testing
• SQL/Database knowledge
• Act as a role model, mentor and coach to the Testers and Junior Testers

If you meet these requirements and are eager to contribute to the improvement of public services, we would love to hear from you. Apply now to join our team at Civica UK Ltd.

Why you'll love working with us.

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans, new and old Focus on learning- there are heaps of opportunities to enable you to grow and be your best.

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - Flexible work – we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.

Embark on a consulting journey with Our Client, a leading innovator in infrastructure solution. This remote position offers you the opportunity to be a key influencer in Our Client's growth, providing top-tier technical support and strategic guidance to their valued customers.

Key areas you'll contribute
Strategic Advisory Role:

• Serve as a trusted advisor and technical expert on Data products.

Operations Management and Escalations:

• Handle daily technical operations and escalations, collaborating directly with customers and development teams for issue resolution.

Implementation and Customer Engagement:

• Perform customer installations, upgrades, and expansions, while leading regular monthly and quarterly customer review meetings.

Product Evangelism and Support:

• Act as an evangelist for Data products, providing guidance and support to assigned accounts.

Continuous Improvement and Collaboration:

• Identify opportunities for continuous improvement, collaborate with account teams to provide technical guidance, and actively contribute by submitting feature requests and bug reports. Coordinate with product marketing and development teams based on customer feedback.

• Proven experience in customer-facing roles with complex IT solutions.
• Extensive knowledge in enterprise IT infrastructure, networking, and storage.
• Strong understanding of file systems and expertise in scale-out NAS implementation.
• Advantageous experience with S3, high-performance computing, and lab/hardware management.
• Excellent written and verbal communication skills, coupled with the ability to thrive in a rapidly growing, entrepreneurial environment.

Not meeting all requirements? Research shows that women and people of colour are less likely to apply for jobs if they don't have all the qualifications. At Grow Talent, we strive to create a diverse, inclusive and authentic workplace. So, if you're excited about this role, but your previous experience doesn't exactly match all the qualifications in the job description, we encourage you to apply anyway. Perhaps you are the exact candidate for these or other roles.

To see what other roles we have available please visit www.growtalent.com.au

About OES

Education Services (OES), part of the Seek Growth Fund, is a leader in online education, helping universities elevate student experiences in a digital era. With a proven collaboration process with universities, we have cultivated several transformative and long-lasting partnerships.

Our dynamic global team shares a vision to transform the student experience through innovation and collaboration. OES people are leaders in their respective fields, ensuring best practice strategic thinking is delivered in every element of our partnerships.

When you work at OES, you’re empowered to impact.

The Opportunity

Finance makes it easier for us to win together as a business.  Our team works side-by-side with every other team to help bring commercial thinking into what they do and make decisions that support our strategic and commercial objectives.

The Finance Analyst FP&A (Financial Planning & Analysis) role is a great opportunity for an aspiring Finance leader to be at the central of activities in guiding, setting and delivering OES Group financial objectives. The primary purpose of this role is to partner with senior managers, executives across Australia, UK and US  and the broader Finance team in coordinating and delivering OES Group’s short term, medium term financial objectives, and monthly forecasting of financial performance and capital investments.

Reporting to an experienced Commercial Finance Manager the key responsibilities of the role would include:

·       Coordinating and delivering the annual budget, medium term plan and monthly forecast for the OES Group’s financial performance and capital investment plan

·       Implementing the agreed capital investment framework across the business

·       Supporting broader stakeholders in formulating business cases

·       Identifying opportunities for continuous improvement in current processes

·       Support the automation effort/system implementation for planning and reporting across Finance

·       Undertaking financial modelling/analysis to support planning and forecasting decisions

·       Building deeper commercial knowledge and capability through the business

·       Supporting building a high performing, supportive and collaborative culture

This is a temp to permanent opportunity for the right individual, with an initial 6 month contract. This role will suit an experienced Finance Analyst who looks to broaden experience and career in a progressive team and supportive organisation.

About You

To be successful in this role you will have:

• Strong communication skills and stakeholder management skills
• Ability to work in a high performing team and also autonomously manage own workload
• Strong financial modelling skills (advanced MS Excel skills)
• Strong analytical and problem-solving abilities
• Ability to work in a fluid environment and manage competing priorities
• Experience developing long term plans and business cases
• Experience in the education industry or online learning is a plus
• Undergraduate degree (ideally Finance/Accounting/Commerce) and either part or fully qualified CA or CPA
• 3- 5 years experience in Finance (preferably in Financial Planning/Financial Analysis/Commercial finance business partnering role) or first mover from Corporate Finance/Transaction services department of professional services firms

What’s in it for you?

Along with joining a passionate, energetic and highly skilled team, this role will allow you to gain exposure to many growth and development opportunities. OES offers a hybrid, flexible approach to work, where we work 2-3 days from our state-of-the-art Cremorne office, and the rest from home (or wherever you choose!). Breakfast, snacks, table tennis, Nintendo Switch are all available in the office, as well as an in-house massage therapist and weekly staff drinks. Ultimately, you will be joining a values-driven, collaborative business where your creativity and innovation will be nurtured and celebrated.

If you are a self-started with strong desire to build long term value and passion to make a positive impact we would love to hear from you.

EstimateOne is an Australian-born SaaS platform and one of AFR’s 2022 Best Places to Work in Australia and NZ. Headquartered in Richmond, Melbourne, our ambition is to become the global industry standard procurement platform in the commercial construction industry. Our platform connects Builders, Subcontractors and Suppliers and supports better decision-making by all parties.

About the role

This is an exciting role for a Senior Business Analyst to join EstimateOne, which will see you bridge the gap between various stakeholders and the development team, ensuring that the software solutions delivered align with business goals and user needs. 

This team has a broad and deep remit spanning Subscription, Billing and Payments (SBP) enablement and commercialisation. The main project that the team is working on is building functionality to enable SBP, in particular, migrating to Chargebee as our subscription management platform as well as supporting enabling tooling such as GoCardless and Salesforce.

This Senior Business Analyst role will support the team's delivery by:

• Ensuring stakeholders are both heard and kept up to date about the team
• Capturing and communicating system requirements for the team
• Documenting and communicating system functionality for users 
• Facilitating stakeholder training, usage and handover through communication, training,  documentation and sign-off of system functionality.
• Supporting the team's delivery, ways of working and continuous improvement
• Working with a range of wider stakeholders including the CTO, Engineering Manager, Engineers, Product Manager, Chief Customer & Commercial Officer, General managers and Head of Functions (Finance, Design, Sales, etc). 

In addition, the role will take on some project management and coordination responsibilities taking a disciplined macro view of time, resource, budget, risk and issue management.

We're looking for smart people who are keen to hustle and collaborate - it's that simple. The ability to champion our values matters to us; we care about our team and you'll be joining a group of people who want each other to be happy and successful.

About You

• You’ve got a good track record in Business Analyst roles within a SaaS organisation (across subscriptions and billing is a bonus!)
• You are passionate about solving customer problems
• You have a strong desire to improve the team’s delivery
• You have a strong desire to help the business get value from our customers commensurate with the value we give to them
• You’re a clear and transparent communicator of progress and also needs
• You have strong Business Analysis knowledge and a willingness to uplift the team.
• You’re a systems thinker interested in improving the efficiency of internal team processes and tooling
• You’re willing to understand the customer and business problems and help determine pragmatic ways to solve them
• You want to be part of the all-important cash register for a high-growth business. You’re interested in the commercial engine of a business - how to efficiently and effectively take payments, manage subscriptions and support flexible billing.
• You like to roll your sleeves up and get your hands dirty wherever you can

What else?

• We are flexible about hours. You don't have to work full-time, although we'd love it if you did - part-time is an option for all of our roles.
• You'll need to be a great communicator and a fluent English speaker.
• You'll need to be legally eligible to work in Australia.
• Formal training/education is nice, but not a hard requirement (after all, our founder dropped out of university after six weeks...)

Perks

There’s more to working at EstimateOne than just creating game-changing technology for the construction industry. We know that to reach the lofty goals we set ourselves we need to look after our team, our shareholders and the industry we serve. These are just a few of the things we offer:

• Flexible working hours & the ability to work from home
• $5,000 each year to put towards your professional development
• 5 days of entrepreneurial leave per year, to work on your side projects and make them come to life
• Generous paid parental leave & volunteer leave
• $500 each year to create your perfect work from home set-up
• Business-wide activities each quarter (think escape rooms, pottery, cooking classes, lawn bowls, games afternoons)
• We also match not-for-profit donations 2:1 - to name a few!

EstimateOne is an equal-opportunity employer committed to providing a work environment that embraces and values diversity and inclusion. If you have any support or access requirements, let us know when you apply so we can support you. As a 2022 Circle Back Initiative Employer, we also commit to responding to every applicant.

#LI-Hybrid

About ROLLER

ROLLER is not your average software-as-a-service company. With a global presence in over 30 countries, we’re here to bring some excitement to the leisure and attractions industry and make a difference! Our mission is to help businesses operate smoothly and create fun and memorable guest experiences by providing seamless ticketing, point-of-sale, self-serve kiosks, memberships, and digital waiver processes.

But here’s the best part: our team. We’re a group of 120+ highly passionate, enthusiastic, and down-to-earth professionals located all around the world who are all working together to build something truly remarkable. We’re aiming high and believe that the possibilities are endless. As we continue to grow globally, we’re excited to write our success story and have fun along the way.

We genuinely love what we do, and we’re looking for like-minded people to join us on this amazing journey. If you’re ready to be part of a dynamic team and make a real impact, come aboard, and let’s create some unforgettable experiences together at ROLLER!

About The Role

Reporting to the Chief Product and Tech Officer, you will join a dynamic team partnering with Product and Technology (P&T), Sales & Marketing (S&M), Customer Success and Finance leaders. With regular exposure to the Senior Leadership Team, you will play a leading role in championing commercial decision making, providing analysis, insight and advice to drive business performance. You will also contribute to developing, implementing and maintaining financial reporting and risk management processes.

What You'll Do

As a Senior Commercial Analyst at ROLLER, you will be an integral part of our product team, specializing in product analytics. Your primary focus will be on extracting valuable insights from product data, conducting deep dives into user behavior, and collaborating with cross-functional teams to optimize our product offerings. Key responsibilities include;

• Data Analysis: Utilize your strong analytical skills to dissect product data, identify patterns, and extract meaningful insights to guide product development decisions.
• User Behavior Analysis: Analyze user interactions, adoption rates, and customer journeys to understand how users engage with our products and identify areas for improvement.
• Feature Impact Assessment: Assess the performance and impact of new product features and enhancements, providing recommendations for optimization.
• Product Performance Metrics: Define and track key product performance metrics, such as user retention, conversion rates, and user satisfaction, to drive continuous improvement.
• Investment Analysis: Evaluate the potential return on investment (ROI) for new product initiatives, helping prioritize development efforts and resource allocation.
• Influence Strategy; Challenge the appropriateness of expenditure and improve group prioritization of key projects.
• Payments Processing Analysis: Analyze payments processing data to optimize unit economics, enhance the user payment experience and mitigate risk.
• Pricing; Assist with pricing analysis and project management.
• Competitor Analysis: Monitor competitor products, features, and market trends to help position our products competitively.
• Cross-functional Collaboration: Collaborate closely with product managers, UX/UI designers, engineers, and other stakeholders to translate data insights into actionable product improvements.
• Reporting and Visualization: Create compelling reports and visualizations to communicate findings, trends, and recommendations to both technical and non-technical teams.

About You

• Bachelor's degree in Finance / Accounting, Business Analytics, Data Science, or a related field. 
• Expert analytical / modeling skills, with ability to analyze large quantities of complex information and summarize key takeouts 
• Proven experience in product analytics or a similar role within a SaaS or tech-focused company.
• Detail oriented with ability to prioritize tasks and meet timeframes while adjusting to changing priorities
• Gets involved in discussions outside the 'numbers', active contributor to strategy
• Proficiency in data analysis tools and strong understanding of data visualization techniques and tools (e.g., Tableau, Power BI).
• Excellent communication skills to convey complex data insights effectively.
• Passion for technology and a strong desire to contribute to product success.

Perks!

• You get to work on a category-leading product that customers love in a fun, high-growth industry- check our Capterra and G2 reviews.
• 4 ROLLER Recharge days per year (that is 4 additional days of leave that we all take off together as a team to rest and recuperate) 
• Engage in our ‘Vibe Tribe’ - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns... you name it. We're willing to make it happen!
• Team member Assistance Program to proactively support our team's health and wellbeing - access to coaching, education modules, weekly webinars, and more.
• 16 weeks paid Parental Leave for primary carers and 4 weeks paid Parental Leave for secondary carers
• Highly flexible work environment with an All Access pass to WeWork depending on your location
• Work with a driven, fun, and switched-on team that likes to raise the bar in all we do.
• Individual learning & development budget plus genuine career growth opportunities as we continue to expand!

What You Can Expect

1. Initial call with our Talent Acquisition Manager
   You’ll have an initial call with our Talent Acquisition Manager to chat through some of your experience to date, salary expectations and you can check off any initial questions you might have.
2. Interview with our CFO
   You will get to meet with our CFO to learn more about the role & ROLLER whilst also talking through your experience in more detail
3. Loop Interviews
   This is where you will get to meet our wider ROLLER team to do a ‘vibe check’ on us to make sure our culture & vibe meet what you are looking for!
4. Offer
   If all lights are green and the fit feels right, we’ll conduct reference checks and you'll receive an offer to join!

Equal Access to High-Quality Education Moves Our World Forward

Meet Cadmus!

At Cadmus, we believe every student should have equal opportunity to achieve academic excellence; that’s why we’re changing how the world learns!

Cadmus is a global EdTech company purposefully built for the higher education sector to break down global learning barriers by providing educators and diverse student cohorts with access to high-quality learning and assessment. Built on rich, student-centric values, Cadmus empowers individuals to achieve their highest potential and graduate with the critical skills and knowledge to profoundly impact our workforces, communities, and evolving world.

A Bold Plan for Global Impact

At Cadmus, we’re working hard in pursuit of an ambitious, world-shaping goal: to provide 1 billion students with access to high-quality education by 2050.

That’s why we need a high-performing Executive Officer to join our team and support our CEO and senior executive team.

At Cadmus, we’re doing a lot of great work rapidly to create a profound impact on our world through the power of education. With Cadmus currently being used in 50+ countries, we’re looking for an Executive Support Officer who is passionate about supporting leadership to achieve topline company objectives.

Reporting to the Chief Executive Officer, our Executive Support Officer will:

• Secure meetings with potential new customers and pipeline customers by working with the Business Development team to liaise with senior stakeholders to win meetings.
• Organise travel for executive, business development, and international team members, with seamless connections and the best deals, to ensure effective sales trips and collaborative team engagements.
• Provide a first line of screening for all hiring candidates before they proceed to subsequent stages of hiring.
• Manage all human resource, payroll, accounting and reconciliation actions by engaging with staff, bookkeepers, and accountants.
• Support the team to work remotely locally and internationally, by owning the administrative actions, including office space, work spaces, and equipment.

Professional Skills

• Effective Communication: Demonstrate adeptness in both written and verbal communication. Craft persuasive emails to secure important outcomes such as meeting bookings, and employ convincing phone conversations to schedule crucial appointments.
• Information Synthesis and Prioritization: Display the ability to synthesize research findings and prioritize information effectively.
• Talent Spotting: Showcase a keen eye for talent. Evaluate candidates' values, skills, and experience to determine their suitability for specific roles within the organization.
• Detail-Oriented Acumen: Exhibit meticulous attention to detail in financial, HR and accounting matters. Ensure accuracy in numerical data, minimize costs, and adeptly identify cost-saving opportunities.
• Strategic Decision-Making: Highlight your capacity to assess multiple options and navigate through switching costs. Make informed decisions that align with organisational goals while considering potential challenges and benefits.

Professional Experiences

• Holds a bachelor's degree from a leading university
• You have 10+ years of experience in accounting, sales, operations and hiring
• Cross-Geography Logistics and Administration: Adept at organizing and streamlining logistics and administrative tasks for teams operating across diverse geographical locations. Demonstrated ability to ensure seamless operations and effective coordination despite geographical challenges.
• End-to-End Team Building: Demonstrated ability to assemble and nurture high-performing teams from recruitment stages to achieving management levels. Experience encompasses comprehensive team-building processes, including recruitment, training, and developing team members into managerial roles.
• Comprehensive Corporate Management: Proven proficiency in overseeing vital organizational functions, encompassing accounting, bookkeeping, HR, and payroll. Successfully managed and ensured the accuracy and efficiency of financial and human resources operations within the company.
• Multi-Zone Project and Personnel Management: Successful experience in orchestrating projects and managing personnel across multiple time zones. Demonstrated capability to lead teams, collaborate across diverse timeframes, and deliver exceptional results in a globally distributed work environment.

• A remote-friendly, flexible working culture; where you can work from any global location
• Learning allowances; because we don’t just have words on a website, we genuinely do what we say and provide educational opportunities to all (including the Cadmus team)
• A diverse and inclusive workplace where there are no barriers to anyone succeeding
• A surrounding team of mission-driven individuals who genuinely love what they do
• Mentoring and succession planning for your career
• Pats from Homer, our resident (and super cute) dog!

Cadmus is a remote-friendly company, and this role is open to candidates in Melbourne or remote from anywhere in Australia.

Hiring Process

Please apply online with your resume, and instead of a cover letter, we would love you to answer a few questions.

Our interview process consists of a recruiter phone screen, a hiring manager interview, a homework task and a panel interview. These will be completed in person or online (via Zoom).

While we review your application, get to know us by visiting cadmus.io/careers (complete our values quiz!) and following our social channels (Linkedin, Facebook and Twitter).

Inclusivity at Cadmus

At Cadmus, we hire great people from a wide variety of backgrounds because it makes our company stronger. We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital, or disability status. If you share our values and our enthusiasm for education, you will find a home at Cadmus.

If you need assistance or accommodations made due to a disability, please let us know.

First Focus is Australia's best mid-market Managed Service Provider, bar none. We are growing fast and now have over 270 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions.

We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision and strong leadership. We only hire the best people and are a looking for an exceptional IT professional with a deep understanding of both Managed Services and the needs of mid-tier clients.

We are looking for the best MSP-specialised Senior Service Desk professional in Australia. Why would such an amazing person consider coming to First Focus? What makes First Focus better than where you are today?

• We understand the challenges of Service Desk specialists and work with you and our clients to make sure you still get the time and the opportunity to train and develop
• We seek the best clients for our team to work with as well as the best people to support our clients
• We know that great Service Desk professionals value different things to field support (for example) - daily variety, great customer relationships and new challenges
• We find and retain the best. Best Service Desk, best Managers, best Project Engineers, best team!

Duties

• Providing remote service desk support to a variety of environments from 10 - 500 users, as a point of escalation and SME
• Supporting a combination of servers, desktops and applications within Microsoft Azure, AD and M365 environments
• Delivering the support of Azure, VMWare and Citrix cloud infrastructure
• Performing a wide variety of support across many technologies
• Occasional project team work to deploy solutions for customers
• Working with highly experienced solutions experts to maintain best practice environments

Requirements

• Advanced understanding of end user support and Active Directory
• Comprehensive knowledge of Windows Server, Azure and Exchange
• Genuine exposure across technical infrastructure from desktop to firewall, including LAN & WAN networking
• An understanding of ticketing systems and customer service principles

Benefits

First Focus’ values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include:

• Compelling package that includes salary, training and flexible arrangements
• All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors
• First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements
• ‘Never Stop Growing’ is deeply imbedded in our DNA - we offer up to 10 paid training days a year and support employees towards certifications and qualifications - we will not only pay for the exam but will also give you a pay rise for achieving certs (conditions apply, of course)
• Staff are encouraged to take advantage of our weekly internal training sessions and library
• Opportunities for personal and professional development with our FastTrack mentor program
• We have our very own MAD (making a difference) Council, focusing on equality, charity, and the environment
• Option of a Tesla company car as part of your ongoing employment package (conditions apply)
• Regular social events and a great team culture!

First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.