Total 179 service centre manager job vacancies in St Ives Lifestyles Centre

Who we are:

FleetPartners Group is an ASX 300 listed financial services, vehicle management, and employee benefits company. We are an organisation where 98% of all team members believe that their manager genuinely cares about their well-being and feels valued. We also help everyday Australians to maximise their salary by administering employee benefit programs and help them to get into the car of their dreams.

We have a strong company culture that values our people and are proud to present you with this opportunity to join our team. We support all types and sizes of businesses to acquire and effectively manage their vehicles, with over 93,000 vehicles currently under management. 

Our Promise

FleetPartners Group is an equal opportunities employer; therefore, all qualified applicants will receive consideration without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Who we’re looking for:

The Internal Audit Manager reports to the Head of Non-Financial Risk and is a key component of the Group’s risk management strategy. This is a hands-on role, which requires a high level of versatility. Collaborating internally and externally where required, the Internal Audit Manager will aim to deliver a well-balanced assurance program, using audit evidence and Risk forums to help implement process change, enabling achievement of the company’s strategic plan.

What you’ll be doing:

The key responsibilities of the role include:

• Leading the end to end Internal Audit function to achieve balanced, commercial and value-adding assurance outcomes, to continuously improve adherence to the FleetPartners Risk Appetite Statement and Risk Management Strategy
• Contributing to audit strategy and planning activity, ensuring the plan is relevant to the needs of the business
• Developing effective stakeholder relationships at all levels in all areas of the business, including relevant third parties
• Delivering the day-to-day completion of audit activity in line with the Internal Audit Framework, including robust investigation, review and validation of wing-to-wing processes and control points, performing in-depth Test of Control (ToC) and Test of Effectiveness (ToE) exercises as evidence and clearly articulating audit findings and recommendations in a factual and insightful audit reports
• Provide independent and objective assurance over key business processes in accordance with the audit plan and key control testing plan or as directed by the Executive or the Board
• Support the Group in proactively and regularly reviewing business processes for continuous improvement, including documenting and reviewing processes and controls to ensure key risks are mitigated
• Monitor recommended and agreed remediation actions and follow-up as necessary to ensure risks are effectively addressed
• Preparation and Communication of audit status updates to key stakeholders, including status of open audit actions

• Be familiar with all enterprise system capabilities relevant to the Internal Audit function

• Practicable experience in Internal Audit, ideally within the fleet leasing industry, however strong candidates from risk advisory or broader financial services or banking sectors will also be considered
• Tertiary qualification or equivalent in audit and / or risk management disciplines, with demonstration of a strong understanding of corporate governance, risk management and assurance
• Experience with identifying, documenting and assessing risk and controls within the first, second or third line
• Strong understanding of Regulatory Compliance and Operational Risks impacting the fleet leasing industry
• Excellent attention to detail, presentation and communication skills
• Ability to think on your feet, self-motivated, forward thinking who thrives when collaborating with others to continuously improve the way we work
• Highly organised and energetic with excellent time management capabilities

We offer:

• We are always developing our benefits for our staff, this includes up to 27 days annual leave, flu jabs, corporate discounts and hybrid working arrangements.
• We like to see our team grow, develop and succeed at FleetPartners; therefore, we pride ourselves with providing promotion and secondment opportunities.
• We like our team to enjoy their working environment and culture, we do this by quarterly recognition awards, office/ external events and by celebrating our core C-A-R-E values.

 Next Steps

If you are successful in your application, then we will be in touch with you soon.

Offer of employment with FleetPartners Group is conditioned upon the successful completion of a background check, subject to applicable laws and regulations.

Awards

Top 101 Australian Workplaces for Women 2024

Certified carbon neutral fleet organisation

WGEA Employer of Choice for Gender Equality

Work180 Endorsed Employer for Women

Supply Nation member

Our Service Centre is the nerve- centre of the TOMRA Collections operations. Our Operators monitor our collection points and systems across Australia while also providing quality support and service to our business partners, customers, technicians and field service teams.   

We work in a team-based environment with plenty of support available during your training period and beyond. This role will suit applicants who thrive in a busy, fun team.  

You will be located in the TOMRA Sydney office in St Leonards and will work on a shift-based roster. This is a casual role in a business that operates 7 days a week. Our Service Centre is operational between the hours of 7:00am - 10:00pm daily. 

The base hourly rate for Adults is $28.69 excluding loading and penalties.  

What you’ll be doing: 

• Provide hotline technical support to partners and colleagues in the field 
• Assist with customer queries and complaints 
• Monitor systems and run diagnostics via a web-based portal 
• Interact with technicians, colleagues and partners visiting sites 
• Analyse anomalies and take corrective actions 
• Perform configurations and changes to the machines remotely online 
• Coordinate onsite maintenance and repairs