Total 7,796 Others/Any quality assurance engineer job vacancies in Australia

About this opportunity

Reporting to the Executive General Manager and responsible for developing and implementing quality strategies and systems, ensuring product and process quality standards, and driving continuous improvement initiatives across ~10 manufacturing sites, the Divisional Quality Assurance Manager will also champion the development of a culture that allows the Circular Plastics Australia sites to meet the required food industry standards including EFSA & FDA requirements, and FSSC 22000 certification. 

Your key responsibilities will be to: 

• Define and execute the quality assurance strategy to support the company's objectives and product quality goals.
• Lead the development of quality policies, procedures, and best practices. 
• Oversee the evaluation and laboratory testing of raw materials, in-process materials, and finished products to ensure they meet specified quality standards 
• Coach and support the site Quality Managers to ensure consistent adherence to quality standards throughout the manufacturing process. 
• Drive continuous improvement initiatives to enhance product quality, reduce defects, and optimize processes. 
• Implement and monitor quality metrics and performance indicators. 
• Champion the fostering of a culture of quality and accountability across the Division 
• Liaise with regulatory bodies and manage audits and inspections.

To be successful in this role, you’ll have: 

• A minimum of 10 years’ experience in quality assurance or related fields, with at least 5 years in a leadership role, preferably in a food manufacturing or regulated industry. 
• Knowledge of FSSC 22000 certification requirements & understanding of EFSA & FDA requirements. 
• Knowledge of regulatory requirements and industry standards relevant to the organization's products or services. 
• Excellent leadership, communication, and interpersonal skills, with the ability to motivate and inspire teams. 
• Proven track record of driving continuous improvement and achieving results. 
• Strong analytical and problem-solving skills, with the ability to conduct root cause analysis and implement corrective actions. 

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

Due to continued growth within our team, we have a newly created role in the Sydney area. Working as a Desktop Support Engineer you will be responsible for the provision of all aspects of End User Services to Datacom’s customers. Aligned to our customers business requirements, we provide tailored maintenance services, hardware and software break/ fix support, remote support, software deployment and relocation services.

This role will be based on-site in Sydney. Please note that to be eligible for this role, you must be an Australian Citizen or Permanent Resident, no visa sponsorships provided.

Please note that this current opportunity is for a 12-month, full time fixed-term contract.

What you’ll do

At the moment, as Desktop Support Engineer you will be focused on:

• Providing excellent technical support in a high-paced environment where customer satisfaction is paramount.
• Assisting new users with their IT hardware collection and setup.
• Ensuring new equipment, such as Laptops and Mobile phones, are up to date and deployment ready prior to release to customers
• Recording all customer contacts in the appropriate ITSM tool
• Keeping commitments to customers with regard to progress updates
• Using tools and processes to deliver services to customers in accordance with SLAs
• Proactively manage and maintain customer infrastructure as directed
• Initiate and drive service and process improvement

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

Required experience:

• Exceptional customer experience with regard to end user services
• The ability to prioritise work to ensure achievement of all service level agreements
• Sound knowledge of Laptops, Desktop PC's, printers, media and audio-visual equipment, BYOD and mobility

Nice to have:

• You will bring excellent verbal and written communication and have the ability to articulate technical information to the target audience. Your professional customer service will be second to none, and you will have the ability to work autonomously with excellent time management.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.