Total 6 Full-time logistic coordinator job vacancies in Balcatta

About the job

Due to our continued growth Sodexo is seeking an experienced Accommodation Coordinator / Travel Support Coordinator to support our travel operations. Reporting to the Travel and Accommodation Manager, your main responsibilities will entail supporting of our travel and accommodation teams, flight bookings, data entry and overseeing and impacting processes and procedures related to the accommodation sector.

About You

You will consider yourself a well organised, self-motivated individual and hospitality professional with the ability to the below criteria:

• Accommodation reservation experience (In-flight INX) preferable in a remote village, resort or similar environment
• Administration experience supporting a very fast paced team
• Inflight Accommodation system knowledge desirable but not essential
• Intermediate to advanced proficiency in MS Office Suite 
• Excellent written and verbal communication skills are essential
• Proven ability to listen to customer needs, exceed expectations and provide outstanding customer service service / support for operations in a friendly manner

‘Why choose Sodexo?

We believe the more diverse we are, the stronger we are. No matter your background, we will do all we can to help you thrive. We are committed to promoting equal opportunities, valuing diversity and creating an inclusive working environment for all our employees. 

At Sodexo we are a proud Equal Opportunity Employer and encourage applications from all applicants regardless of age, race, sex, ethnicity, religion and beliefs and people with disabilities.

We offer a competitive salary, many development opportunities and a great recognition program!’

So what next? 

If this sounds like the right job for you, please apply.

About Sodexo

Sodexo provides a range of services at remote locations across Australia, servicing both on-shore and off-shore sites, in difficult and challenging environments. At Sodexo, our Energy & Resources segment serves four markets: Mining, Offshore & Marine, Onshore Energy, and Engineering & Construction Projects. Our growing team of employees is dedicated to improving productivity, building meaningful client relationships, reducing on-site problems and improving quality of life for the thousands of Australians who call our remote sites home.

Sodexo has an exciting opportunity for an experienced Flights and Accommodation Coordinator to be part of our dynamic team, based in Balcatta.

Our Travel and Accommodation Team is responsible for arranging and booking site travel, including flights, room bookings and vehicle hire, for our internal Sodexo customers. The team is part of our broader Australian Command Centre, providing front line services and customer support. You will be responsible for coordinating flight, room, and rostering requests for Sodexo operations staff travelling to site on a permanent roster, along with facilitating travel arrangements for agency staff to provide relief operations cover.

This position is office based, in our Perth Support Centre.

Responsibilities of the role:

Flight & Room Rostering

• Receive and review new permanent employee information in preparation to request flight and room rosters.
• Submit requests to client to create flight and room rosters for new permanent on-site Sodexo employees based on data extracted from workforce planning rosters and rotational room plans.
• Process flight and room roster amendment requests for permanent employees including unplanned absence, leave and terminations.
• Process roster amendment requests based on operational requirements such as fly day and swing adjustments.
• Liaise closely with site managers to ensure notification of travel changes are efficiently provided to reduce flight penalty costs.
• Process roster amendment requests resulting from agency staff cancellations and changes.
• Liaise closely with Workforce Planning Team to ensure effective adherence to agency staff travel deadlines.

Profile Maintenance

• Create and maintain traveller profiles in external systems, capturing accurate personal details, SAP data and frequent flyer numbers for both charter and commercial flights.
• Update and maintain SAP ID data to ensure travellers are compliant to travel to site.

Room Optimisation

• Maintain and update rotational room planning for Sodexo allocated rooms across all sites.
• Ensure room management data is efficiently updated to enable accurate visibility of room availability.
• Conduct room optimisation reviews and audits to ensure ongoing alignment with client utilisation KPI’s.

Travel & Accommodation Booking

• Process travel and accommodation bookings for permanent and relief employees travelling via commercial and charter flights.
• Process emergency flight changes, such as early departures, and adhoc relief coverage bookings.
• Process bookings for bulk commercial flights based on roster data (bus drivers, property).
• Assist with processing travel and accommodation bookings for non-site-based employees, as required.

Quality Assurance

• Update and maintain flight log to accurately reflect travel bookings for data and auditing accuracy.
• Review flight no-show costs resulting from processing errors or delays by Travel & Accommodation Team.
• Reconcile month end reporting data for charter and commercial flights against flight log/no show reports.
• Proactively escalate issues to Travel and Accommodation Manager which require client liaison.
• Lead by example, ensuring standards and processes are consistently adhered to.
• Participate with the review and development of processes and ongoing continuous improvement activities.

Customer Service & Support

• Consistently provide quality customer service and lead a positive example to Travel & Accom Coordinators.
• Provide support to Travel and Accommodation Coordinators with non-complex escalations and queries and assist with onboarding new team members.
• Demonstrate professional and effective communication with colleagues and internal and external stakeholders.
• Align to team rostering requirements and business needs, providing weekend coverage where required.

Who are we looking for?    
We’re looking for someone who thrives in a fast-paced, high-volume environment, where customer focus and teamwork is paramount. You take pride in delivering work to the highest standard, with excellent time management and attention to detail. You are comfortable to work independently and communicate with stakeholders at all levels.  

Sodexo is currently seeking a suitably qualified and experienced Injury Management Coordinator to join our team in a permanent position.   Reporting to our General Manager, Workers Compensation, and Injury Management.  This role is Monday to Friday 38hrs per week. The role is based in our Perth Support Centre in Balcatta. 

This is a general scope of duties for the position of Injury Management Coordinator:

• Support the operational team and employees to ensure injury management, fitness for work procedures are efficiently implemented to reduce the impact of work and non-work-related injuries and illness.
• Effectively set expectations and educate internal stakeholders on legislative and internal injury and claims management obligations
• Liaise with injured workers, insurers, legal and health professionals for purpose of claims and injury management
• Working collaboratively with the Insurer case managers to achieve desired RTW outcomes and resolution of claims, ensuring responsible financial claims management of workers compensation portfolio
• Plan, develop and implement pro-active injury management and rehabilitation strategies for injured workers
• Ensure set timeframes and compliance measures are adhered to with all legislative codes, company and client driven policies and procedures
• Coordinate clinical intervention and recommendations, attend case conferences to achieve desired RTW outcomes
• Lead and participate in sessions with stakeholders through case conferencing, claims reviews and onsite visits 
• Accurately complete administrative tasks associated with injury management, fitness for work and workers compensation including file notes, RTW plans, lodgement of claims, maintenance of documentation on injury management system
• Coordinate receipt of claims and ensure timely completion of claim forms for registration with insurance providers or claims agents
• Develop and timely provision of timely claims reports, as required
• Calculate, authorise and process weekly compensation payments and ensure timely reimbursements from insurer
• Other duties as required.