Total 744 Others/Any hr associate job vacancies in Brisbane City, Queensland

First Focus, Australia's best national Managed Service Provider, is seeking a people focused Branch Manager/HR Generalist, on a full-time basis at our office in the Brisbane CBD. The ideal candidate will have experience working as an office manager or Executive Assistant in a professional services environment with some HR responsibility

About the role

This role revolves around people and has two main parts. First, you will be responsible for the office environment in our Brisbane branch, driving employee engagement and being an ambassador of the First Focus values! And then you will support people managers across our national business, assisting with coordination in areas such as compliance, performance management and training.

Reporting to our Chief People Officer, you will maintain an exceptional culture and working environment in our Brisbane CBD office and ensure that the office runs smoothly and efficiently. You will build strong personal relationships with every member of the Queensland team and be the eyes, ears, hands and feet of the People function in Queensland.

In addition, there will be opportunities to get involved in number of different people functions across the organisation including training, onboarding, performance, employee relations and compliance. As the role develops, creating and delivering training, implementing new employee benefits, coordinating areas of compliance and contributing to outstanding teamwide communication may all come into the scope of this role.

Key Responsibilities

• Maintain high levels of happiness and employee engagement in our Brisbane office
• Day to day management of office facilities, vendors and equipment
• Be the ‘feet on the ground’ for people managers with remote employees in Brisbane
• Provide an exceptional experience for new employees joining our Brisbane team through organic or acquisitive growth
• Prepare training content and/or deliver training to various teams across the organisation
• Assist people managers by coordinating documentation and compliance in areas like employee relations, compliance and performance
• Administer applications and systems including our LMS, employee engagement software and performance management system
• Form part of a broader team of Branch Managers overseeing employee engagement across Australia, New Zealand and the Philippines

• Office management experience, ideally in a professional services environment

• Highly developed emotional intelligence and a passion for people
• Strong administrative skills and attention to detail
• Excellent communication and facilitation skills
• A warm personality and a great sense of humor!
• A genuine alignment with the First Focus values - don't apply until you have checked these out on the About Us page of the First Focus website because these values matter to us!
• Experience across other HR functions would be advantageous

• Up to $110k FTE.
• A dedicated training day every month
• Multiple opportunities for personal and professional development
• Option of a subsidised Tesla company car as part of your salary package
• Inter-office travel program to work from other offices and locations
• Free access to our EAP, including 1:1 coaching sessions from qualified psychologists or counsellors
• Volunteer days and the ability to get involved in our ‘ Make A Difference’ Council
• Company profit share for all employees with 2 years tenure or greater
• Regular social events, and a great team culture!

First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

Company Description:

Veracross provides SaaS-based School Information Systems (SIS) designed to meet the specific needs of independent K-12 schools worldwide. Our one-record solution combines the power of a fully integrated single-record database, personalized communication tools, and an elegant architecture that is unique in our industry.

We are a growing, values-led community of 350 employees in the US, UK and Australia who share a vision to unify school communities, improve the quality of education, and enhance learning. And we’re succeeding! As of early 2024, we are supporting 3200+ schools in 60 countries.

Veracross is five product brands in one global tech company

Veracross SIS is a one-person, one-record school management platform

Magnus Health provides cloud-based Student Health Record (SHR) solutions

Digistorm connects with their communities through Digistorm Websites, Digistorm Funnel, and Digistorm Apps.

Epraise incentivizes student well-being and connects teachers, students, and families.

Firefly provides an online learning space for students and teachers

Position Description:

Veracross Associate Support Specialists provide the first level of customer support, working on our Technical Support Team to provide well-informed and timely responses to customer questions and issues. They act as a crucial link between internal engineering teams and product users. This individual applies their basic knowledge of a product area to the unique needs of the customer in order to guide users to resolutions. This position requires analytical and general software problem-solving skills and a commitment to service and quality. The Associate Support Specialist reports directly to the Technical Support Manager. 

 
Job Responsibilities:  

• Interact directly with customers via several channels, including a ticketing system and Zoom calls or meetings, building relationships by consistently demonstrating expertise and professionalism 

• Manage and prioritize multiple open cases at one time 

• Ask customers targeted questions to quickly understand and diagnose the root of a problem 

• Analyze customer requests, replicating, researching, and resolving technical problems and questions and guiding the client to our knowledgebase solutions whenever possible 

• Provide prompt and accurate responses to clients, tracking cases through resolution within company SLA guidelines 

• Collaborate with the support consultant and support engineering teams to escalate issues that cannot be resolved by a specialist 

• Identify, update, and maintain internal and external knowledgebases in order to improve support documentation deficiencies   

• Identify and log system bugs for the product team 

• Gain a detailed understanding of at least one support specialist team with knowledge of those software modules and how they are used by schools

• Bachelor’s Degree or equivalent customer service experience 

• 0-2 years of experience working in client support in the software industry 

• Demonstrated aptitude for using, teaching, and communicating information about technologically sophisticated software to non-technical users 

• Demonstrated excellent written and verbal communication skills 

• Passionate about learning new software, able to build, retain, and apply knowledge across a variety of product areas 

• Demonstrated problem-solving skills, able to analyze customer requests and provide them with timely resolutions 

• Highly motivated with the ability to work both independently and collaboratively as a member of a team in an open space environment. 

• Friendly with a positive attitude and a desire to contribute to a positive community culture 

• Industry knowledge of the K-12 private school sector and other education SaaS products a plus 

The best tools to get the job done!

When you join Veracross, you get a brand new Macbook Pro, a 32-inch monitor, and an adjustable desk and Herman Miller chair for the office. There's also an allowance for your setup at home to ensure you're comfortable working there.

Growth opportunities!

Veracross is growing fast, allowing you to own your role and grow with us! Operating within a global team, there are opportunities for professional development allowing your skills to grow as the business grows.

Work/life balance

Management encourages taking hour-long lunches and finishing on time and understands that you have a life outside of work. You can take the day off for your birthday and get a $100-a-year allowance for well-being. Massage, anyone?

Parental leave policy

As part of Veracross parental leave policy, you’re eligible for paid leave as a primary parent and secondary parent when you welcome a new child into your family. This is available after 12 months in a full-time role.

Flexibility

Veracross offers a flexible working environment, including hybrid options to work from home and the office.

Make a difference

Our work makes a positive contribution to our schools, their students and their families around the world!

Snacks, drinks & coffee

Digistorm’s (Veracross) Gold Coast HQ offers a coffee machine, snack bar and fully stocked drinks fridge to keep energy levels high! Vege chips, kombucha, almond milk, cookies; you name it, they have it.

Culture

The Veracross team is fun, relaxed, and sociable, reflected in the casual dress code and social events. The office has an open floor plan, which allows for cross-team communication and a collaborative environment. Join some staff for lunchtime surfing or hit up nearby food spots for a burger by the beach.

As an HR Manager at Gameloft Brisbane, you’ll join a team dedicated to helping our games teams create amazing products for our community. As part of the leadership team, you will collaborate closely with the Studio Manager and peers, providing expert advice and support across all HR-related areas.

Your duties as HR Manager will include among others:

• Work with the Leadership team to set goals, create people management strategies, and boost team engagement.
• Give HR advice on company policies, performance, benefits and evolutions.
• Attend workshops and monthly HR meetings with HQ and the SEA team to discuss HR plans and policy updates.
• Manage the Talent Acquisition Partner and HR Business Partner of the studio.
• Promote learning and development across the studio and encourage a culture of continuous growth.
• Help build the Gameloft brand by working with education partners and improving the Employee Value Proposition.
• Oversee HR projects like health initiatives and company events, with support from a Communication Specialist.
• Collaborate with industry partners like IGEA and Screen QLD.
• Support and encourage a positive and open company culture.

Exciting Career Opportunity: Unlock Your Potential with Our Global Team

Are you driven, self-motivated, and ready to take your career to new heights?

If you're passionate about personal growth, leadership development, and making an impact, we want you to be part of our expanding international company. For over 13 years, we’ve been at the forefront of delivering innovative programs that empower individuals to reach their fullest potential.

We are seeking highly motivated, ambitious, and results-oriented professionals to join our dynamic team. As we continue to expand both nationally and internationally, this is your chance to take control of your career. Enjoy the freedom to work from home, set your own hours, and build a rewarding career that offers financial growth and personal fulfilment.

If you enjoy thinking outside the box, are excited about developing your own brand, and thrive in a performance-based environment, this opportunity is perfect for you.

Key Qualifications & Experience:

• At least 5 years of experience in a professional setting, whether independently or with a respected organisation.
• Comfortable with major social media platforms such as Facebook, Instagram, and LinkedIn.
• Strong communication skills, both verbal and written, and experience with virtual communication tools like Zoom.
• Background in digital marketing or sales is a plus.

Our vibrant, global community is driven by core values that we invite you to embrace:

• Contributing to a greater purpose.
• Celebrating achievements and milestones.
• Making a meaningful, positive impact worldwide.
• Committing to lifelong learning and personal growth.

Role Responsibilities:

• Participate in weekly Zoom training and development sessions.
• Design and implement marketing strategies across multiple platforms.
• Master lead generation tactics through social media channels (e.g., Facebook, LinkedIn) with expert guidance.
• Conduct interviews with prospective candidates (scripts and training provided).
• Provide valuable information to prospective candidates and guide them through the application process.
• Schedule and host follow-up sessions for Q&A with potential candidates.
• Mentor new clients, offering personalised coaching and support.
• Build and grow your online presence using various marketing strategies to enhance your personal brand.

Why Join Us?

This is an opportunity to shape your career on your terms, all while contributing to a global movement of growth, leadership, and development. If you’re ready to take charge of your future, apply today and start making a difference!

Reporting directly to the National Director | People & Performance, this role will play a crucial part in shaping and executing the overall HR strategy & objectives across the QLD business, whilst providing advice and expert guidance to specific business lines nationally. This role is supported by a group of high performing HR professionals including an established team of recruiters.

The role will be responsible for the delivery of HR operational services & advisory including:

• Managing challenging employee issues demonstrating best practice.
• Developing relationships and influencing at a senior level and using this relationship to understand business needs and demands to tailor HR approach.
• Proactively work with Leaders in QLD to provide guidance and execute on employee engagement, retention & culture.
• Providing trusted advice and executing on employee relations matters.
• Delivering advice on management, coaching and advisory; and
• Dealing with State based workplace health & safety matters.