Total 2,924 help desk specialist job vacancies in Australia

• Location: Hybrid | Melbourne, South Eastern Region (Ringwood, Cranbourne, Narre Warren, Healesville and more)

• Contract: Full-time Monday to Friday

• Compensation: Up to $55.91 per hour

About the Opportunity:
This role will lead a suite of innovative Alcohol and Other Drugs (AOD) programs as part of EACH’s integrated Mental Health and AOD stream which includes residential, community-based and dual diagnosis services.

This is a pivotal moment for EACH, as we have aligned our Mental Health and AOD services to create operational efficiencies, drive innovation and position ourselves as a leader in holistic, end-to-end services. As Manager, you will work across key AOD services and lead the implementation of cutting-edge models of care.

Key Responsibilities:

• Lead, manage and support the delivery of specialist AOD services, including programs such as Reconnexion (benzodiazepine dependency), EACH Residential AOD Rehabilitation, and WEAVE (dual diagnosis).
• Collaborate with the Program Stream AOD Manager and other senior leaders across EACH to explore growth opportunities and operational efficiencies.
• Engage in sector-wide reforms, working to integrate AOD and Mental Health services, and drive high-quality outcomes for service users.
• Foster relationships with universities such as Monash and Deakin, seeking research opportunities to strengthen service delivery.
• Provide leadership, mentorship, and supervision to team leaders, fostering a culture of excellence.
• Oversee budgets, ensuring services are efficient, compliant with policies and procedures, and well-positioned for sustainable growth.

Who You Are:

You are an experienced leader in the AOD sector with a strong understanding of both residential and community-based models of care. Your ability to collaborate across multiple teams, engage with stakeholders and drive operational excellence will ensure EACH’s Specialist AOD Services continue to thrive.

Your Skills & Experience:

• Extensive experience in the AOD sector with knowledge of current trends, legislation and best practices.
• Demonstrated ability to lead multidisciplinary teams and deliver client-centered services.
• Excellent communication, risk management and problem-solving skills.
• Ability to inspire and motivate teams, foster innovation and drive service excellence.
• Experience managing budgets and seeking new funding opportunities.

There is an exciting opportunity for a Wellbeing Specialist to join our dedicated Health, Safety and Wellbeing team. 

You will be responsible for driving the psychosocial risk strategy, designing and implementing psychosocial risk controls for a complex operating environment, and implementing wellbeing initiatives across the business. From reporters and journalists working in war zones to participants on reality TV shows, you will identify, develop and implement programs specific to industry in order to support a holistic and industry-leading approach to mental health and wellbeing at Nine.

Day to day you will: 

• Drive the formation and roll out of the psychosocial risk framework and strategic wellbeing objectives 
• Design and implement wellbeing and mental health programs
• Respond to and assist with problem-solving employee wellbeing queries
• Drive a health and wellbeing culture from a behavioural and compliance perspective
• Design and implement frameworks, tools, processes and other mechanisms related to psychosocial risk, health and wellbeing 
• Lead health and wellbeing monitoring, including managing functional and psychosocial risk
• Support the broader Health, Safety and Wellbeing team as necessary 

Are you looking for a stable and rewarding sales role where you can make a difference? We are seeking a dedicated and experienced Product Sales Specialist to join our team in a well-established, Australian-owned business. This is an excellent opportunity for someone who enjoys phone sales, is comfortable handling customer inquiries, and prefers a routine desk-based role in an industrial estate.

The Company:

This Australian-owned and operated business has over 40 years of experience supplying high-quality waste management equipment across all states and territories of Australia, as well as internationally. Their product range showcases the latest waste technology available globally.

About the Role:

In this position, you’ll be managing incoming sales inquiries, preparing detailed quotes, and conducting product demonstrations. Your day will be filled with meaningful interactions with clients, offering them solutions that make a real impact. You’ll be an essential part of a supportive sales team, focusing on delivering excellent customer service and consistently hitting achievable sales targets. The products are not high-ticket, so you’ll be able to focus on volume and building solid client relationships.

Key Responsibilities:

• Manage Sales Inquiries: Respond promptly and professionally to client inquiries over the phone.
• Quotation Preparation: Prepare and present quotes that meet client needs and showcase our product offerings.
• Follow-Up: Engage with clients regularly to ensure their questions are answered and to assist in closing sales.
• Product Demonstrations: Conduct product demonstrations online via Teams or Zoom, highlighting the benefits of our waste management equipment.
• CRM Management: Use HubSpot to track sales activities and maintain accurate records.

What We’re Looking For:

• Sales Experience: Proven experience in phone sales, ideally within an industrial sector (e.g., manufacturing, construction, equipment sales, etc.).
• Strong Communication Skills: Ability to engage clients over the phone and build rapport.
• Comfortable with Video Presentations: Confident in conducting product demonstrations online using Teams, Zoom, or similar platforms.
• Tech-Savvy: Comfortable using CRM tools like HubSpot and basic software like Microsoft Teams.
• Team Player: Ready to contribute to team meetings and collaborate on sales strategies.

What We Offer:

• Incentives: Earn up to $5,000 per quarter based on your performance.
• Stability: Enjoy the security of a stable, long-term position in a reputable company.
• Achievable Targets: Consistent, achievable sales targets that focus on volume rather than high-ticket items.
• Work-Life Balance: Clock in, do your job well, and clock out—no late nights or overwhelming pressure.

If you’re someone who values consistency, enjoys phone-based sales, and is comfortable with video presentations, this role could be the perfect fit for you. Apply today to join a company that appreciates your contribution and offers a great work-life balance

What you'll Do

The primary function of this role is to work as part of a team to provide technical expertise in satellite connected networking solutions.  This role also provides networking infrastructure design, satcom system installation, commissioning, training and post-sales support to Viasat clients as part of the International Government Engineering Team.

The Solutions Specialist is a self-sufficient and self-motivated engineering professional with solution design as well as field experience, who is expected to oversee all requirements and dependencies of tasks allocated to them. This includes arranging availability of required materials, transport of equipment and materials to site where applicable, travel logistics and site access considerations, safety considerations of the task and supervision of any allocated contractors or assisting peers.

The Solutions Specialist is expected to be able to identify and adapt an existing solution design to meet customer requirements where this can be achieved using existing G2 products and services.

Solutions Specialist must also be prepared to participate in a 24/7 on-call roster for end client engineering support.  This role provides contracted telephone support to end users of mobile satellite systems and solutions as well as engineering support of the internal networking infrastructure supporting these users on a 24/7 basis.

The day-to-day

• Satellite solution hardware component configuration development, installation, commissioning and maintenance, including dependant Internal systems and customer-facing networks.
• Support and maintenance of VIG Solutions airtime systems (Legacy TC Comms DP and G2 VAR networks and applications).
• Support and maintenance of VIG Solutions internal network infrastructure (APN & SVN routers, firewalls, servers, SaaS systems and restricted / classified networks).
• Conducting diagnosis, either physically or remotely, of issues being experienced by end users with end to end solutions in order to isolate the identified cause of the incident and implement corrective maintenance strategy as agreed with the end user to return the system to service.
• Working with peer team members and line management to assist in incident analysis and underlying problem identification for escalation to solution architects or appropriate external teams.
• Provide assistance with pre-sales support activities, demonstrations and exhibitions as and when required.
• Assembly and testing of custom solutions to meet specific client needs.
• Creation of technical documentation to record as-fitted client system configuration baselines, or supporting commercial bids and proposals.
• Development and delivery of operator and technical training to partners and end user customers as required.
• Conduct, and report on the outcome of, technical skills assessments of VIG partner and end user technical staff where required.
• Conducting root cause analysis of end-to-end satellite solution issues and documenting findings.
• On site and workshop technical inspections, repairs, installations and maintenance of networking equipment, satellite terminals (aero, marine, land) and other associated hardware.
• Participation in the on-call roster.

• Are you a Talent Acquisition superstar who is passionate about leveraging their strategic sourcing & search capabilities to identify and attract the best talent?
• Join a fun and down to earth in-house Talent Acquisition team with the opportunity to be involved in some great initiatives planned for the year ahead!
• Hybrid work arrangements available from our Sydney offices and from home

Your opportunity

We have a great full-time permanent opportunity for a motivated and experienced Talent Acquisition Specialist to join our People & Culture team.  You will be responsible in providing high quality talent acquisition services to the NRMA Group ensuring that new recruits meet the strategic needs of the business, and that hiring managers are supported to successfully identify and on-board talent in a way that is consistent with the NRMA Group employer brand and the Culture Playbook. You will be passionate about driving attraction and engagement strategies as well as providing an exceptional experience for candidates throughout the process.

This role will offer a hybrid work arrangement with the opportunity to work from our Sydney CBD and/or Sydney Olympic Park offices and from home.

Your key responsibilities include:

• Responsible for running end-to-end recruitment lifecycle process including working with hiring managers to gain a detailed position brief including consulting on sourcing strategies, ideal candidate profile, recruitment approach and budget usage
• Adopt a variety of tools and search methods to source passive and active candidates and build talent pipelines
• Run, evaluate and adjust selection processes, based on experience.
• Screen candidates thoroughly and provide short-lists to hiring managers with guidance/coaching around candidate key attributes, career drivers and expectations
• Coordinate interviews and run, evaluate and adjust selection processes, based on experience
• Manage pre-employment screening processes including reference checks, medical and criminal checks
• Provide constructive feedback to successful and unsuccessful candidates
• Negotiate and finalise employment offers for candidates
• Educate / partner and coach hiring managers on best practice throughout the process to ensure that NRMA’s employer brand is enhanced, including regular engagement and communications at key journey points throughout the recruitment lifecycle
• Provide monthly requisition and candidate reporting data for inclusion in group reporting
• Adhere to candidate data management process – CV and personal detail storage, including ensuring that recruitment tools are used effectively and that accurate information is entered into the system and appropriately distributed.
• Where required liaise with vendors to source suitable candidates and/or to achieve talent outcomes.
• Contribute to Talent Strategy initiatives and/or Talent projects as required for the role.
• Provide operational support across the Talent function during peak periods.

Requirements for Success 

• Demonstrated 3+ years’ talent acquisition/HR experience with Corporate and frontline/operational roles in a medium-large organisation
• Tertiary level qualifications in a relevant discipline (e.g. business, human resources, psychology) (desirable but not essential)
• Recruitment and marketing brand experience (desirable but not essential)
• Demonstrated experience in strategic sourcing and search using a variety of tools and methods to attract diverse talent (both passive and active)
• Experience in developing, implementing and maintaining talent pipelines for key roles
• Proven track record in a fast paced, deadline driven environment
• A strong communicator with relationship development experience including the ability to engage and influence key stakeholders through true partnership including hiring manager, candidates, business owners and vendors
• High degree of organisation and time management with the ability to prioritise multiple tasks in a faced paced environment
• A flexible approach based upon changing business needs, market conditions and workload allocation
• High level of accuracy and attention to detail
• Intermediate to advanced computer skills including MS Office and experience with talent software platforms using Smart Recruiters and/or another recruitment system
• An understanding of HR & IR laws and their impact on the recruitment process.

What's in it for you?

At the NRMA we aren’t just about discounts (although you do get these). We know everyone leads unique lives, and it’s about those things that add up to make life both at work and outside of work just right for you. 

• Progressive flexibility and well-being benefits to balance all of life's priorities
• Travel discounts on car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
• Complimentary myNRMA membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Discounts on all NRMA insurance products including car, home & travel
• Opens the door to other opportunities across the NRMA Group

At the NRMA inclusion and diversity are part of our DNA. Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. It fuels our innovation, promotes flexible ways of working and connects us closer to our members and the communities we serve.

• We made the 2022 AFR Boss Best Places to Work List
• Recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality
• Certified as a Family Inclusive Workplace
• Awarded 2022 Australian Workplace Equality Index (AWEI) Bronze Employer & 2022 AWEI Most Improved Employer

Successful applicants will be required to complete pre-employment checks.

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes.