Total 15 front desk officer job vacancies in Surfers Paradise

About the job…

As Guest Experience Team Leader, you will report to the Guest Welcome Manager and will lead by example, providing operational support and inspiring the Front Office Team to deliver a warm and personalised hospitality to each and every guest, upholding our Novotel and Accor brand standards.  This is a permanent full time position, 38 hours per week.

Key responsibilities:

• Assist the Front Office Leadership team in the smoothly and efficient Front Office operations of the Hotel
• Working alongside the team. Proactively handling guest complaints and requests professionally and efficiently
• Train and direct the team to provide exceptional guest service at all times
• Always uphold a positive, can-do energy pertaining to guest and workplace challenges
• Provide a structured and consistent onboarding and training experience for Front Office team members
• Ensure the Front Office team provides prompt and efficient service whilst also maximising occupancy levels and up-selling the properties facilities and rooms.

About the job…

As Guest Experience Team Leader, you will report to the Guest Welcome Manager and will lead by example, providing operational support and inspiring the Front Office Team to deliver a warm and personalised hospitality to each and every guest, upholding our Novotel and Accor brand standards.  This is a permanent part-time position, minimum guaranteed 20 hours per week.

Key responsibilities:

• Assist the Front Office Leadership team in the smoothly and efficient Front Office operations of the Hotel
• Working alongside the team. Proactively handling guest complaints and requests professionally and efficiently
• Train and direct the team to provide exceptional guest service at all times
• Always uphold a positive, can-do energy pertaining to guest and workplace challenges
• Provide a structured and consistent onboarding and training experience for Front Office team members
• Ensure the Front Office team provides prompt and efficient service whilst also maximising occupancy levels and up-selling the properties facilities and rooms.

In your new role as Assistant Manager, you will be reporting into our Guest Welcome Manager and be responsible for overseeing the front desk operations and ensuring that our guests receive exceptional service during their stay. You will manage a team of front desk agents and be responsible for training and mentoring them to provide the best possible service.

Some of the things you’ll be doing: 

• Coaching, training and developing our night team to ensure a warm and friendly service is consistent for all guests.
• Working alongside the team checking in and out guests when required
• Working closely with the Guest Welcome Manager and Front Office Leadership team to effectively control front office wage costs and maximising revenue opportunities.
• Proactively managing guest engagement & feedback with warm hospitality and the utmost professionalism.
• Updating the Hotel log and communicating at morning meetings.
• Ordering stock and minimising wastage to ensure expenses are controlled within the department.
• Working together with trust so that colleagues and management meet the goals of the outlets and the Hotel.
• Inducting your team members within their first week of employment.
• Monitoring the safety and security of our colleagues, guests, visitors and hotel property
• Openly communicate with the team ensuring regular team briefings to share key information and handovers between the reception and night audit teams.