Total 28 Senior Executive environmental officer job vacancies in Laverton North, Victoria

As a Senior Collections Officer, you will negotiate payment plans, manage overdue accounts, assess for legal escalation, and handle financial hardship cases. You’ll also oversee accounts in liquidation or bankruptcy, address escalations, and maintain compliance with debt collection laws while collaborating with the team.

What you will be doing:

• Work directly with customers to negotiate affordable and sustainable payment arrangements that aim to bring overdue accounts back into good standing.
• Employ skip tracing techniques and tools to locate customers
• Conduct thorough reviews of accounts, analysing payment histories, previous collection efforts, and current financial status to determine the best course of action for recovery.
• Assess when accounts should be escalated to external solicitors or collection agencies for legal action. Prepare and present supporting documentation, including payment history, due diligence, and any efforts made to resolve the debt before escalation.
• Evaluate and manage financial hardship cases, conducting Statements of Financial Position and determining the best solutions for both the customer and the business.
• Handle administrative tasks related to accounts under liquidation or bankruptcy
• Be the first point of contact for escalated cases, resolving complex or sensitive customer issues with professionalism and expertise.
• Collaborate effectively with team members to provide guidance on challenging accounts.
• Maintain accurate and detailed records of customer interactions, payment plans, and legal processes. Regularly report on account statuses, escalations, and recovery progress to the Collections Manager and Head of Collections.
• Stay informed of relevant laws and regulations related to debt collection, bankruptcy, and financial hardship to ensure all actions comply with industry standards.

About the job

• Full Time Permanent position located in Melbourne CBD (Collins Street)
• Join a Global Equity Specialist and ensure adequate support for internal and external stakeholders.
• Broad scope of responsibilities – highly visible position across the firm.

About Us

Bell Asset Management is a leading global equity specialist that has been managing and researching companies since 2003. We strive to deliver consistent performance outcomes and superior service to our clients. We have a long and proven track record in managing global equities in a range of market conditions, across all market cycles. Our team are focused, high performing, driven and contributing every day to our culture that champions collaboration, integrity and authenticity. We create an environment in which people have broad roles, are given accountability, and feel a sense of accomplishment in the work they do.

About the Opportunity

The Senior Investor Services Officer reports to the Head of Finance and will have exposure to all aspects of the Firm, including the Strategy & Distribution team, Equity Operations team, Compliance and the Finance team. This position ensures that adequate support exists within the business to meet and satisfy internal and external client expectations to a high standard.

Responsibilities

• Provide client services and escalated registry services to Investors in our retail and institutional funds. This position acts as the SME for fund investors, platforms, channels, and dealer groups.
• Liaise with external unit registry stakeholders to deal with all escalations including dealing directly with clients where required.
• Monitor the "Client" inbox and customer service phone line to ensure timely responses to all enquiries.
• Complete daily, weekly, monthly tasks i.e., daily prices, weekly sales update, monthly reporting, and quarterly flows.
• Reviewing, preparing, and approving the platform rebate calculations, management fee rebates and external distribution partner fee calculations.
• Effectively manage risks associated with your role, responsibilities, and broader business environment. This includes adhering to all to external regulations and guidelines, and internal policies, procedures, codes, and guidelines.

About You - Our Ideal Candidate

Most importantly, as we are a boutique firm, we have smaller team environment and therefore a proactive approach and hands-on mentality is key to your overall success. We value collaborative candidates that are keen to contribute to our overall culture, environment and success.

• At least 5 years of relevant experience in managed fund registry operations and/or client services in Australia is essential. Experience within an investment firm is preferred however not required.
• Experience in managing AML, CRS and similar KYC documentation is an advantage, along with other AML experience.
• Investment product knowledge in provision of client reporting relating to funds, SRS reporting, researcher and MDS reporting requirements is useful.
• Relevant higher education qualification within financial services or related field.
• Given the boutique but global nature of our business and client base, this role will require, at times, flexibility of working outside of standard hours.
• Strong decision-making skill set based upon a mixture of analysis, experience, and judgement.
• Ability to identify matters for escalation, and identification and handling of errors and complaints.
• Strong technical ability across all Microsoft platforms such as Word, PowerPoint and Excel.

How to Apply

If you are ready to take on an exciting challenge and have a passion for Investment and relationship building, we want to hear from you. Apply now by submitting your resume and a cover letter. Should you have any questions regarding this opportunity, please reach out to Chloe Baker at [email protected].

No agencies please.