Total 4,301 customer service manager job vacancies in Pullman Melbourne on the Park, Wellington Parade, East Melbourne

About this opportunity

The National Technical Manager forms part of the VPS operations team reporting to the national operations manager and supporting all sites in Australia as well as on request support for the sites in New Zealand.

Your key responsibilities will be to:

• Being the subject matter expert on maintenance processes.
• Being the expert on the MEX maintenance system.
• Monitoring and reporting on maintenance KPIs and taking action when KPIs are off track.
• Working with the sites to continually review and improve the maintenance schedule.
• Identification and optimisation of critical and non-critical spare parts for the VPS operations.
• Ensuring site stocktakes of spare parts are done on time and accurately.
• Ensure all sites spare parts are properly laid out with excellent 5S and control to a standard process.
• Management of the central spare parts including the shipping of critical parts to sites when needed, the re-order of these parts and charging to the relevant sites
• Training of site managers, supervisors and technicians
• Arranging all OEM regular service visits, including post-visit reviews and closing out of the actions arising.
• Supporting the sites with technical advice or coordination when they need help.  This includes outside of normal work hours.  
• Owner of the plant SCADA and PLC systems, developing expertise and optimising the use and performance of the system.

Your skills and experience

To be successful in this role, you’ll have:

• Experience in FMCG manufacturing environment in maintenance or line management.
• Strong numerical capability.
• Strong interpersonal skills and empathy to influence across the stakeholder group.
• Strong maintenance and engineering capability
• Strong on IT systems, in particular Excel and MEX (MEX can be learned on the job). 
• The ability to think logically and laterally will be supported with the VPS Operational Excellence problem solving process to get to solutions and implement them
• Focusing on facts and data is essential, as is working with others to find solutions.

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us! 

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68. And we’re not stopping there.

We're on a mission to redefine the customer experience, and we need a passionate Service Desk Technician to join us at a Client Site based in south-east Melbourne. We are open to discussing both fixed-term and ongoing opportunities to suit your preference.

As a Service Desk Technician you will be responsible for providing first-level support, troubleshooting, and resolving technical issues related to hardware, software, and network systems.

What you'll do:

• Provide first-line support for service desk requests (including classroom, staff, students, and parents).
• Support hardware (desktops, servers, printers, mobile devices) and enterprise networking solutions.
• Ensuring all documented processes are being followed and high-quality outcomes are experienced by our customers with every encounter.
• Refine, update and improve the processes in line with customers changing needs.
• Working with a range of technologies, including but not limited to Microsoft 365 stack, Active Directory, VOIP solutions and more.

What you'll bring:

• Minimum 1 year of IT support experience (with a strong skill set).
• Relevant certifications ideal (Diploma or higher in IT, Systems, or Networking).
• Proficiency in Microsoft technologies (Windows, Office 365, Intune, Azure) and networking basics.
• High attention to detail and willingness to learn new things.
• A positive and collaborative can-do attitude.

Please note, our response times may be a bit slower during the holiday period, rest assured we’ll be back to address your needs promptly in early January. Thank you for your patience! 

Why You'll Love Working Here: 

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why: 

• Hybrid working (for majority of our roles) with team anchor days to support collaboration. 

• Extensive training and development opportunities that enable continual growth as part of your career planning. 

• Extensive discounts and benefits to maximise your money. 

• A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs. 

• Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture. 

CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds. 

Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required. 

The role of Project Manager - Equity of Access, is a fixed term 24 month role to lead the implementation of a large scale corporate project. A key pillar of AFCA’s 3 year strategy is Equity of Access.  We want to ensure fairness and equity across all of AFCA’s services, so that every Australian can access the support they need.  This program will run over 2 years and will involve a large scale cultural change program as we shift our attention to supporting our people to meet the diverse needs of the community we serve along with changing our processes and technology to ensure any barriers to access are removed.   

Typically, in this role you will: 

• Work with the relevant internal stakeholders to plan, define and implement project scope, objectives, timelines and deliverables in line with AFCA project management framework.  

• Establish ongoing governance arrangements and structure including formal reporting arrangements on project progress.  

• Develop project plan, costing, resource plans and relevant project documentation 

• Undertake quality assurance activities. 

• Be accountable for the management and delivery of key project milestones across the project team, ensuring alignment with agreed scope and outcomes.  

• Determine and manage project risk analysis and review risk mitigation plans regularly. 

• Be accountable for the management of the project budget, ensuring appropriate tracking and financial allocation. 

• Project reporting / tracking (progress / financial) 

• Develop and maintain robust reporting to relevant internal and external stakeholders, ensuring current status and risks / issues are clearly defined and articulated.  

Montu is seeking a dynamic and results-driven Key Account Manager to join our team. In this hybrid role, you will drive growth by acquiring new business while nurturing existing pharmacy partnerships. Your primary focus will be to increase order volume in your territory and ensure exceptional service. (Please note - You will be required to travel 3-4 days on the road for face-to-face appointments - Areas covering Melbourne's Inner and Outer East suburbs).

Primary responsibilities include:

Driving Order Volume Growth: 

• Increase order volume within the designated territory by establishing strong relationships with existing pharmacy partners and achieving monthly targets. 
• Acquire new pharmacy partners to the Leafio platform, converting leads into valuable partnerships. 

Relationship Building:   

• Cultivate and maintain trusting relationships between Montu and pharmacy partners, acting as their dedicated point of contact. 
• Address partner issues promptly to maintain positive relationships and ensure resolutions are achieved.                                                                       

Strategic Initiatives: 

• Collaborate with the marketing team to identify and develop new value-added initiatives that enhance the partnership experience. 
• Engage in strategic planning to improve pharmacy results and drive mutual success. Prepare and deliver regular reports on account progress, goals, and initiatives for internal teams, stakeholders, and potential use in case studies or training sessions. 

Partnership Expansion: 

• Proactively expand existing partner relationships through upselling and cross-selling opportunities. 
• Identify, nurture, and convert new pharmacy partners, leveraging industry knowledge and networks to expand Montu's presence. 

Lead a team of Claims Consultants and Service Officers to deliver exceptional claims experiences in line with TAL’s claims philosophy and risk management framework.

You’ll focus on delivering a market-leading customer experience while managing risk, ensuring regulatory compliance, and driving operational excellence. Key to your success will be developing team capability, managing escalations, and fostering strong stakeholder engagement.

Key Responsibilities:

• Drive a culture of process improvement and embed change effectively within the team.
• Support department and company-wide projects.
• Stay up to date with industry best practice, policies, and guidelines.
• Ensure TAL’s claims processes reflect industry standards.
• Manage escalated issues and customer complaints, delivering aligned outcomes.
• Perform ad-hoc duties as required.

The value-add things you’ll be doing:

• Leading client demonstrations and articulating the value of TenderLink and illion products, whilst understanding customers key drivers
• Participating and successfully achieving campaign targets through sales initiatives and campaigns
• Secure new business opportunities with key decision makers and exceed customer expectations
• Meeting and exceeding sales revenue targets and market penetration objectives
• Maintaining a strong and healthy pipeline of leads and potential clients
• Completing all administrative Tasks in a timely manner and tracking all opportunities and updates in Salesforce

Are you ready to lead the charge in building a next-generation data platform that’s revolutionising patient care and operational excellence? At Montu, we’re on a mission to make a meaningful impact on the lives of thousands by enabling access to personalised alternative health services. We’re seeking a visionary Engineering Manager to spearhead the development of our cutting-edge data platform. This is your chance to blend leadership, innovation, and technology in a role that makes a real difference.

As the Engineering Manager for the Data Platform, you will:

• Lead and Innovate: Oversee the end-to-end development and deployment of a scalable, robust data platform supporting alternative health research, patient care, and operational efficiencies.

• Lead a Team of Stars: Lead, mentor, and guide a talented team of Data Platform Engineers and Software Engineers in a collaborative, innovative environment.

• Collaborate for Impact: Partner with product managers, data specialists, and other stakeholders to translate complex business needs into seamless data solutions.

• Drive Excellence: Architect and design a high-performance data platform with unmatched availability, scalability, and security.

• Ensure Integrity: Implement data governance frameworks that prioritize compliance, data privacy, and regulatory standards.

• Stay Cutting-Edge: Continuously evaluate and adopt emerging tools and technologies to enhance the platform’s performance and capabilities.

Who are we?

So you might ask, who’s CreditorWatch? Well, we are a leading Australian data and technology company that provides businesses with access to unique data and innovative products. By using our platform, our customers can confidently manage their commercial relationships, improve productivity and reduce financial risk.

As a commercial credit reporting bureau, we offer a complete suite of credit reporting products and data insights covering the entire customer lifecycle, from customer onboarding and credit decision automation to credit risk management and automated collections.

We were established in 2010 and most recently were named as one of AFR’s Top 10 Best Places to Work as well as certified by Great Place to Work consecutively across 2022 and 2023.

We saw significant growth in 2023 and that’s not about to change. We are experiencing massive growth this year, scaling at pace, making this the perfect time to join CreditorWatch.

Our Purpose

Empower Australian businesses to trade confidently with their customers.

Our Mission

We aim to be number one in our industry by delivering unique data insights and innovative products.

Your Role & Team

The Corporate team focusses on CreditorWatch’s core customers who range from $25m - $250m in annual turnover. The corporate function is the engine room of the business which includes business development and account managers in each state as well as a specialist team, with a representative focused on each product in our suite.

The Corporate Sales Manager is required to oversee and manage the Account Management team who are focussed on outbound activity, pipeline generation and monthly recurring revenue targets. A major part of the role is balancing these core KPI’s alongside the personal development and career progression of the team.   

In this role, you will be fully responsible for the sales performance of the team including relevant territory reviews, pipeline funnel management, forecasting and team development. 

Some of your responsibilities include and are not limited to:

• Inspire a Winning Culture: Foster an empowering, collaborative environment built on trust, accountability, and mutual respect, while celebrating individual and team successes. 
• Champion Growth and Development: Provide ongoing mentorship, personalised development plans, and career progression opportunities to help team members reach their full potential. 
• Strengthen Key Customer Relationships: Partner with the team to build enduring relationships with key customers ensuring retention, upsell, and cross-sell opportunities are maximised. 
• Deliver Accurate Forecasting: Own and deliver accurate forecasts for team performance, ensuring transparency and alignment with business goals.
• Optimise Patch Management: Conduct regular territory reviews to ensure equitable distribution of opportunities and maximise team potential across all regions. 
• Support Strategic Growth Initiatives: Develop and execute both short-term and multi-year plans, balancing immediate wins with sustainable, long-term success. 
• Focus on High-Value Activities: Guide the team in pipeline prioritisation and time management, ensuring effort is concentrated on high-impact opportunities. 
• Collaborate to Drive Results: Work closely with marketing, product, and other internal teams to align strategies and equip the team with resources to exceed expectations. 
• Maintain and Drive High Standards of Performance: Reinforce the team’s high-performance culture by setting clear KPIs, reviewing performance regularly, and providing support to sustain excellence. 
• Lead with Transparency and Advocacy: Represent the team within the organisation, championing their successes, addressing challenges, and advocating for resources to enable continued success. 

Our ideal candidate

• 1-3 Years of Leadership Experience: Proven ability to manage and develop high-performing sales or account management teams, with a track record of achieving results. 

• Sales Funnel Expertise: Strong understanding of opportunity and lead qualification funnels, with experience optimising pipeline performance and driving conversions. 

• Coaching and Development: Demonstrated success in mentoring team members to achieve their goals and fostering a culture of continuous improvement. 

• Forecasting and Data-Driven Decision Making: Skilled in delivering accurate sales forecasts and using data insights to inform strategic decisions. 

• CRM and Commercial Acumen: Proficient in CRM systems and adept at aligning team efforts with business objectives to deliver measurable revenue growth. 

More than just work