Total 15 Manager customer service job vacancies in new chum

Who are we?

ShiftCare is a leading SaaS platform designed to streamline operations for care providers, including disability support, in-home aged care, and allied health professionals. Thousands of company’s (5,000+) rely on ShiftCare to optimise the way they deliver care through scheduling, invoicing, time and attendance. Our mission is to empower care providers to deliver exceptional care while growing their businesses with ease.

We are seeking a Junior Customer Success Manager to join our growing team in Australia. This role is perfect for someone who thrives on driving sales growth, identifying expansion opportunities, and delivering measurable customer outcomes. If you’re focused on maximising revenue potential and contributing directly to business growth, we want to hear from you.

Responsibilities

• The primary focus of this role is to drive customer revenue growth by generating expansion opportunities.
• Be accountable for customer retention and proactively mitigate churn risks.
• Take ownership of key accounts that require high-touch engagement.
• Identify and explore opportunities to upsell and expand the usage of new features.
• Monitor customer health and proactively address risks with mitigation plans.
• Collaborate with internal ShiftCare teams to support product adoption and successful renewals.
• Effectively resolve customer questions which may include product training sessions.
• Share best practices with colleagues to continuously improve processes and outcomes.

Who are you?

• 3+ years of experience in customer success or client-focused account management, preferably within a SaaS business.
• Strong commercial acumen to create outcomes that balance business goals with customer needs.
• A strong track record of meeting and exceeding customer revenue and retention targets.
• Exceptional written and verbal communication skills, including presenting strategies and solutions effectively.
• Solid understanding of business operations, with strengths in sales, problem-solving, and issue resolution.
• Highly organised, detail-oriented, and skilled at prioritising tasks to deliver results.
• Self-motivated, confident, and a collaborative team player.
• Adaptable and capable of thriving in a fast-paced, dynamic environment.
• A demonstrated desire to learn and continuously improve.
• Experience with SaaS platforms or familiarity with care services is a significant advantage.

Why join Shiftcare?

We offer a competitive salary along with a dynamic and collaborative work environment including:

• Fast-track Growth:
• Experience quick career advancement in our growth-oriented environment, ensuring your potential is recognised and rewarded.
• Job Security:
• Rest easy with stable ownership and meticulous team growth management, building your career on a foundation of stability and forward-thinking.
• Floating Public Holidays:
• Enjoy flexibility to celebrate preferred holidays or personal events with floating public holidays.

At Shiftcare, we prioritise creating a workplace where employees can thrive both professionally and personally.

Ready to redefine your career? Join ShiftCare and be part of a revolution in care delivery.

Apply now and be the driving force behind our continued success!

Who is ShiftCare?

ShiftCare is a fast-growing SaaS scale-up and its innovative software is a market leader that helps Australian & American disability support providers, in-home aged carers, and allied health professionals streamline the way they work by creating efficiencies in rostering, client management, and billing, enabling businesses to grow.

We are seeking a dynamic and experienced Customer Success Manager focused on onboarding to join our team. Our ideal candidate will engage and manage relationships with our customers, ensuring their satisfaction with our products and services, and driving retention and expansion of our customer base.

Responsibilities

• Product Mastery: Develop an in-depth understanding of our product and its features, and work closely with customers to help them maximise the value of our solution.
• Customer Relationships: Build and maintain strong relationships with our customers, acting as their primary point of contact for any questions, concerns, or issues that may arise.
• Onboarding Ownership: Take ownership of the customer onboarding process, collaborate closely with different stakeholders to understand requirements, and ensure a seamless onboarding experience for our customers.
• Customer Health Monitoring: Monitor customer health and engagement metrics, and develop and execute strategies to improve retention and reduce churn.
• Product Adoption: Drive adoption and usage of our product by providing guidance, training, and best practices to our customers.
• SLA Management: Ensure SLAs are met and workloads are managed across all allocated onboarding setups.
• Cross-Functional Collaboration: Build relationships with cross-functional teams (Operations, Engineering, Sales, Product, Marketing) to deliver the best experience for our clients and enhance the company's NPS.
• Customer Advocacy: Represent the voice of the customer to internal teams, providing feedback and insights to help drive product and service improvements.
• Upselling and Cross-Selling: Proactively identify opportunities to upsell and cross-sell our services.

Qualifications & Experience

• Education: Bachelor's degree in business, marketing, or a related field.
• Experience: 2+ years of experience in a customer success or professional, client-focused account servicing role, preferably within a SaaS business.
• Skills:
• Outstanding execution and product demonstration abilities.
• Strong communication and interpersonal skills, with the ability to build relationships with customers and internal stakeholders.
• Experience providing Zoom training sessions to customers with a broad range of technical aptitudes.
• Excellent problem-solving skills, with the ability to identify and resolve complex issues.
• Demonstrated ability to manage multiple projects and customers simultaneously.
• Technical Proficiency: Familiarity with customer success metrics, and the ability to analyse and interpret data to drive action.
• Software Experience: Experience with CRM and customer engagement software (e.g., HubSpot, Intercom, ChurnZero).
• Industry Knowledge: Previous experience working with timesheet, payroll, or accounting software is a bonus.
• Work Ethic: Ability to work independently and remotely, with a strong work ethic and time management skills.
• Industry Familiarity: Familiarity with our industry is a plus.

Key Competencies

• Customer-Centric Mindset: Always prioritising the needs and satisfaction of the customer.
• Strategic Thinking: Ability to see the bigger picture and contribute to the strategic direction of the customer success team.
• Proactive Approach: Taking initiative to anticipate customer needs and resolve potential issues before they escalate.
• Adaptability: Thriving in a fast-paced, dynamic environment with the ability to adapt to changing customer needs and priorities.

Why join Shiftcare?

We offer a competitive salary along with a dynamic and collaborative work environment including:

• Fast-track Growth:
• Experience quick career advancement in our growth-oriented environment, ensuring your potential is recognised and rewarded.
• Job Security:
• Rest easy with stable ownership and meticulous team growth management, building your career on a foundation of stability and forward-thinking.
• Floating Public Holidays:
• Enjoy flexibility to celebrate preferred holidays or personal events with floating public holidays.
• Employee Discount Marketplace:
• Access a wide range of discounted products and services, enhancing your ability to save money and enjoy preferred items.

At Shiftcare, we prioritise creating a workplace where employees can thrive both professionally and personally.

Ready to redefine your career? Join ShiftCare and be part of a revolution in care delivery.

Apply now and be the driving force behind our continued success!

About Ofload and our mission 

Join Ofload and become part of a fast-growing technology leader reshaping Australia's logistics landscape. Ranked #2 in The Australian Financial Review BOSS Best Places to Work List in the Transport and Construction category, we're not just a team; we're a community of mission-driven professionals dedicated to eliminating waste in road freight. 

Here, every day is an opportunity to collaborate with diverse experts, solve challenging problems, and make a tangible impact on the environment and the industry.

About the role:

Reporting to the Customer Service Manager, you will lead a small team responsible for providing hypercare to our high risk customers. You will support and guide your team to help equip everyone with the tools to be successful. You will also attend Customer meetings, understand expectations and create / manage an execution plan. This is a hands on role, responding to our customers and working to a fast resolution.

What you’ll do:

• Create and maintain training documentation for both customers and staff
• Conduct regular training sessions with your team, along with QA audits
• Proficient in excel and reporting
• Use data to guide your decisions and actions
• Ensure service standards are met, such as SLA and CSAT - focusing on continuously improving our offering to customer
• Monitor workload and make sure this is evenly distributed
• Escalations - you will be great at de-escalating a situation and committed to getting a fast resolution
• Collaborate and engage with key stakeholders to achieve the best outcomes for the customer

Qualifications and Skills:

• You are a strong and confident leader, who works for their team
• Customer Obsessed - Leading by the front, with a sense of urgency
• You challenge the status quo and are solution focused
• Exceptional time management and organisational skills, able to prioritise and delegate tasks
• Strong communicator, who is able to listen, adapt and communicate effectively
• Driven and adaptable

At Ofload we prioritise impact, aptitude and passion, so we’d encourage you to apply if you do not meet all the above criteria.

Ofload: Drive Your Career Forward in a Community Committed to Innovation and Sustainability

Join Ofload and become part of a fast-growing technology leader reshaping Australia's logistics landscape. Ranked #2 in The Australian Financial Review BOSS Best Places to Work List in the Transport and Construction category, we're not just a team; we're a community of mission-driven professionals dedicated to eliminating waste in road freight.

Here, every day is an opportunity to collaborate with diverse experts, solve challenging problems, and make a tangible impact on the environment and the industry.

As an Ofload team member, you'll enjoy:

• Ownership and Reward: Become a co-owner through our Employee Share Option Plan and celebrate shared success as our company grows.
• Empowerment and Growth: Thrive in a fast-paced, supportive atmosphere that values innovation, learning, and personal growth. With opportunities to tackle significant industry challenges, you're empowered to achieve great things.
• Flexibility and Wellbeing: Balance your life with hybrid work arrangements, including remote work options and additional leave for volunteering, celebrations, and personal milestones.
• Community and Connection: Experience a family-like atmosphere where respect, support, and camaraderie are part of everyday life. Join us for team retreats, enjoy weekly team breakfasts and after-work drinks, and participate in a culture that celebrates diversity and open communication.

Join Ofload and be a part of a visionary company where your work drives real change, and your growth is limitless.

Education Perfect is an EdTech platform designed to empower educators and amplify their impact in the classroom. We aim to enable teachers to personalise learning at scale with a range of powerful learning, assessment, and insights tools, helping them and their students reach their full potential.

As an EPeep, you’ll work on projects that have a real impact on students' lives and have the freedom, support and resources you need to develop your skills and grow your career.

About the role

We are looking for a Customer Success Manager to join our team in Sydney. In this role, you will drive product adoption and usage among purchasing schools, manage relationships, and ensure our clients maximise the value of their subscriptions. Your efforts will preserve and grow revenue while ensuring client success.

What you will do

• Drive product adoption and usage across a portfolio of purchasing schools
• Actively manage school relationships to maximise the lifetime value of assigned accounts, ensuring client success and revenue growth
• Renewal management of owned accounts including identifying risks, invoice and subscription management
• Identify upsell opportunities and work closely with our Sales Operations team
• Manage invoices and subscriptions, ensuring unpaid invoices are addressed
• Drive your portfolio of schools to complete EP's Best Practice Course and increase webinar attendance
• Regularly connect with teachers and key decision-makers, developing positive relationships and providing proactive support and care to schools, key contacts and heads of departments
• Keep accurate records in our CRM system, maintaining up-to-date contact details and data hygiene for portfolio schools
• Ensure all classes are successfully enrolled in a timely manner
• Attend meetings and collaborate with various teams to stay informed on product developments
• Support Education Perfect platform expansion by identifying opportunities and assisting BDMs
• Use health metrics to identify at-risk schools and formulate intervention plans, including executive tasks relevant to churn mitigation and follow 'At Risk' mitigation steps
• Understand the competitive landscape and communicate local requirements to Product & Content Teams
• Develop and participate in networking opportunities to promote EP

About you

• Proven experience in customer success or account management
• Experience in the education technology sector (desirable)
• Strong ability to manage relationships and drive customer satisfaction
• Excellent communication skills, both written and verbal
• Experience in managing subscriptions and invoices
• Ability to identify and mitigate client risks
• Strong organisational skills and attention to detail
• Ability to work collaboratively with cross-functional teams
• Experience with CRM systems and data hygiene
• Proactive and results-driven with a focus on achieving targets
• Knowledge of the education sector and competitive landscape (desirable)
• Ability to develop and maintain positive relationships with key personnel
• Willingness to participate in networking events and conferences

Equitable opportunities, growth, and development lie at the heart of how we work at EP. We understand that not all applicants may possess all the following attributes so if you think you have what it takes, but are not sure you check every box, we would love to still hear from you!

What we offer

• As our team is based globally, we offer both remote and flexible working arrangements
• Three extra days of annual leave during our end of year shut down period, parental leave top ups and a community service day
• EAP with unlimited sessions
• Employee referral program - $2000 when you refer a new team member
• Ongoing professional development, including opportunities to develop your career into other areas of our business and access to EPs Learning Hub 
• EP support groups - Mana Wahine, DEI, Environmental Impact and Wellness Committees
• The opportunity to work within a growing global business with Diversity Works accreditation, Carbon Net Zero BCorp status, Digital Promise certification, and an unwavering commitment to our mission, people, and community

We celebrate individuality, value diversity, and understand that flexible and remote work opportunities enable our team members to work in a way that fosters creativity and inspires individual brilliance. When you work with us, you're not just joining a company - you're joining a team united by the desire to make a difference.

Innovation is and will always be the core to SAP Fioneer, and it is the promise of why we were spun out of SAP: agility, innovation, and delivery.

SAP Fioneer builds on a heritage of outstanding technology and a deep understanding of corporate and consumer demands. At the heart of it all it is simple: We bring financial services to the next level with innovative software solutions and platforms.

We are helping companies in the financial services industry to achieve speed, scalability, and cost-efficiency through digital business innovation, cloud technology, and solutions that cover banking and insurance processes end-to-end.

A global company, with rapid growth, innovative people, and a lean organization makes SAP Fioneer a place where you accelerate your future!

About the Role:

As a Customer Service Manager, you are the trusted adviser to our customers and ensure customer satisfaction. You are working with the customer in safeguarding and optimization of their investments into SAP Fioneer services and support.

You will be diligent about ensuring quality services to satisfy customers need and resolving complex and critical situations throughout the customer lifecycle.

Key Responsibilities:

• Primary Contact for the customer including point of escalation
• Understand the customer business, goals and challenges in order to guide resolution and provide quality support and services
• Ensure contractual obligations fulfillment with your customer including Service Level Agreements, customer satisfaction and process efficiency within service delivery
• Monitoring progress and availability service and support team, helping determine priorities, managing challenging customer situations
• Mange proactive delivery of service plan and reactive support requests
• Drives end-to-end customer engagement including commercial responsibilities (costs and profitability), customer expectations, customer reporting and invoicing
• Protect and grow engagement scope, identify cross and upsell opportunities

• Strong experience in support processes, compliance and project management, especially in supporting production environments
• Strong experience in stakeholder management at all levels delivering clear status on service delivery and efficiency
• Strong experience in SAP Banking environment including Cloud Delivery Models would be an advantage
• Confident and impactful communicator and manager of senior stakeholders, both written and verbal, able to clearly explain the program to non-technical and technical audiences
• Experience planning and coordinating technology resources balanced against operational needs
• Open minded, innovative thinker and adaptable to changes, enjoying working in agile environment

Skills:

• Thought Leadership: ability to guide, inspire innovation, motivates others, shares knowledge, and drives an agreed goal based on their expertise and industry perspective
• Innovative Thinker: ability to generate new and original ideas and solutions that break away from traditional or established thinking patterns, taking a non-conventional approach to problem-solving and finding ways to manage complex issues
• Good communication and presentation skills: ability to clearly articulate topics and provide proper presentations to internal and external stakeholders
• Industry Knowledge: expertise knowledge in business processes, ideally in financial services
• Team player: ability to build strong relationship with follow team members.

You will have the opportunity to collaborate with some of the brightest minds in the industry on an incredibly ambitious project to shape the ever-evolving financial sector. This is an environment where you can have it all - the agility, enthusiasm and dynamism of a start-up, combined with the established expertise, solid market presence and extensive customer network of a more established organisation.

At SAP Fioneer, you will benefit from a flexible work environment that encourages creativity and encourages you to think outside the box, bring new ideas to the table, and challenge the status quo. You will become part of a diverse and global team that we are proud of and are constantly growing and reinventing. As an employee, you will have the chance to chart your own career path and take advantage of a competitive compensation package and progression opportunities based on merit.

Company Overview:

Our Client is a leading name in the cryptocurrency exchange sector, is committed to delivering superior customer experiences through innovative technology and unparalleled support. As they continue to grow, we are looking for a dedicated Customer Support Manager who understands the dynamic nature of the digital finance.

Role Overview:

The Customer Support Manager will play a crucial role in shaping the customer support department, acting as the first point of contact for customers and representing the company's values and commitment to service excellence. This position demands a professional with a deep understanding of the cryptocurrency industry, compliance protocols, and outstanding managerial and customer relationship skills.

Key Responsibilities:

• Oversee the customer support team, providing leadership and guidance to ensure high-quality service delivery across all communication channels (live chat, phone, email).
• Recruit, train, and manage a small team, fostering a culture of excellence and continuous improvement.
• Serve as the primary liaison between the company and its clients, ensuring a smooth onboarding process and efficient resolution of inquiries and issues.
• Drive the closure of client queries and transactions, ensuring satisfaction and loyalty.
• Demonstrate excellent multitasking abilities, managing multiple communication platforms and tasks simultaneously.
• Uphold and enhance compliance protocol knowledge within the team.
• Engage in occasional in-person meetings, maintaining a presentable and professional demeanor at all times.

• Proven experience in the cryptocurrency, blockchain, or fintech industries, with a strong grasp of industry-specific onboarding processes and flow.
• Exceptional leadership skills, with experience managing a team of at least 3 individuals.
• Demonstrated excellence in customer service and relationship management.
• Outstanding communication skills, both verbal and written, with the ability to multitask effectively.

• Must be highly organized, detail-oriented, and capable of working under pressure in a fast-paced environment.

• Competitive salary and benefits package.

• Opportunity to work in a dynamic, fast-growing industry.
• Professional development and career growth opportunities.
• Flexible work arrangement with a blend of in-office and remote work.

Konica Minolta is innovative, robust and continually evolving. From printing, scanning and copying to cloud storage and robotics, our award-winning products and solutions help companies to transform and move information faster. Our people make this possible. As a Workplace Gender Equality Agency Employee of Choice, we offer workplace flexibility, support diversity and promote events and activities to support wellbeing. We strive to create and maintain an inclusive workforce as diverse and capable as our class-leading solutions. We actively encourage women and those from diverse backgrounds to apply for our roles.

About the role
The National Manager, Service Delivery, Planning, and Coordination manages the Service Delivery relationship with Konica Minolta Customers. The role is responsible for ensuring high-level, consistent service delivery nationally, product reliability, and strong financial performance. The role provides leadership to our field service teams nationally. The role reviews and analyses the performance of our service teams using macro and micro data to ensure customer outcomes, profitability, and efficiency.

• Review and analyse financial data and provide input on improvement measures.
• Review and analyse service data to ensure compliance with company and customer KPIs, and identify and implement corrective actions when required.
• Collaborate with stakeholders to develop and implement the service strategy.
• Collaborate with service delivery teams across the regions to ensure the seamless delivery of service both during the installation and through the lifetime of the machine at the client site.
• Develop relationships with key KMI stakeholders and coordinate reporting and global strategy implementation.
• Review, analyse, and approve service pricing to ensure profitability.
• Outline policies and procedures for the service teams in the regions and oversee their adherence to the same.
• Set and review KPIs for State Service Delivery Managers to ensure target achievement.
• Engage with the regional services team to review and manage their progress against outlined targets.
• Coach, mentor and develop members of national service delivery and field service delivery teams.
• In collaboration with key internal stakeholders, work towards developing a technical training pathway for Field Service Engineers.

Who are we looking for?

• Ability to review and analyse financial and other data on a macro and micro level and provide appropriate recommendations.
• Ability to build and influence positive relationships across all levels of the business.
• Strong leadership and influencing skills.
• Print industry experience in a client service or IT related environment.
  As per Konica Minolta compliance procedures, the successful candidate will be required to undertake background checks.

As per Konica Minolta compliance procedures, the successful candidate will be required to undertake background checks.

What can KM offer you?
You will enjoy a collaborative team culture where you will be supported and empowered to contribute your ideas and identify opportunities to develop your team and yourself. We are dedicated to the values of diversity and inclusion and have a firm commitment to ethical practices and corporate responsibility.

Konica Minolta is committed to providing a working environment that is inclusive and fair to both women and men. Progressive policies such as our domestic violence policy; paid parental leave and flexible workplace policies enable our people to balance work and life responsibilities. We have been thrilled to receive a citation from the Workplace Gender Equality Agency (WGEA) as an Employer of Choice for Gender Equality 5 years in a row.

Equal Opportunities
We are committed to providing equal opportunities and actively encourage applicants from all backgrounds to apply for our roles, regardless of gender, age, sexual orientation, ethnicity, religion, or disability.
If you require any adjustments/assistance during the recruitment process, please reach out to [email protected]

Join our Team and thrive in an environment built on strong Collaboration, continuous Learning, and personal Growth. Everyday at Konica Minolta is an opportunity to share your Ideas, influence Change and engage with colleagues from diverse backgrounds and experiences.

Position Name: Team Leader – Service Delivery (Housing)

Location: Sydney/Melbourne

Skills: Excellent Presentation skills, Housing Experience, Attention to detail, great leadership skills

Description:

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local government to central [federal] government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.

Role Purpose:

To manage the Cx Housing Service delivery business to achieve revenue numbers and KPI’s in line with the agreed business plan target. This will include working closely with the Sales team and support team to drive the targeted outcomes.

A key objective will be the increase in customer satisfaction with service and consulting engagements reflected in the customer surveys and delivery of recognised revenue objectives for the team. You will also be responsible for ensuring we have capability in terms of human resource and infrastructure to achieve the desired outcomes.

Your responsibilities will include the implementation of initiatives to improve the delivery capability, increase utilisation, increase project profitability and reduce risk.

You will establish close working relationships with other business unit mangers within Civica with a focus on the Product, Support and Sales teams.

Role Requirements:

You are required to actively manage the services team and be accountable for the agreed revenue outcomes and performance KPI’s. This will include the development of business processes and approach in line with the promoted company standards.

You will be responsible for ensuring your team is adequately equipped to achieve their individual goals through appropriate training/education and the provision of tools (software and diagnostics) to facilitate the service provision tasks.

Manage and develop a team of service professionals with a comprehensive knowledge of solution elements to facilitate excellent delivery outcomes. The functional specialities within the team include Project Management and Cx Housing and Asset Management Consultants.

Foster and maintain effective communications with customers to optimise the Civica partner relationship model and provide customers better outcomes through the provision of:

• Clearly documented and communicated service agreements
• Services delivered on time and budget to agreed outcome
• Packaged services
• Preconfigured solutions using best practice principles
• Proactive communication process

You will provide appropriate feedback on all these areas back to the business.

You will work with the sales, support and development teams to ensure we are working collectively to deliver to expectation.

Key Performance Criteria:

• Achieve revenue and profit budget in line with agreed target
• Agree and communicate revenue targets for the team
• Achieve high customer satisfaction levels reflected in KPI’s measured through customer surveys and internal monitoring.
• Develop a library of leading practice business processes that can be subscribed to by customers
• Deliver all projects on time and within budget
• Make services available in a timely manner (less than 8 weeks)
• Work toward a target billable utilisation rate of 70%across the team.
• Work closely with the development and support to foster a team culture around shared outcomes i.e. refined support handover process, support blitzes
• Deliver to customers expectation in line with the SOW and Project Plan
• Maintain pre-config and associated documentation (including SOW and Configuration Spreadsheet)
• Continue to monitor and refine our service strategy to achieve the desired outcomes
• Build relationships with key customer accounts for reference ability
• Monitor and review strategies in this sector (locally and internationally) to ensure our offerings and delivery mechanisms remain current.
• Ensure our Projects Co-ordination and governance are equipped to deliver projects to expectation (Prince 2 certified)
• Work with management to provide accurate and regular reporting on forecasts and progress toward targets.

Preferred Skills:

• Strong people engagement ability
• Exceptional corporate presentation
• Cooperative, positive and mature attitude
• A deep understanding of the allocated product market and customer requirements
• Self-motivated, driven and enthusiastic
• Have a strong customer orientation with excellent communication skills for understanding application problems and clearly explaining solutions
• Experience applying technology to Housing business scenarios
• A demonstrated track record of meeting or exceeding revenue targets
• A demonstrated ability to work in team environment.

Life at Civica: Life at Civica is fun and flexible. We have the following benefits that make us – one of the top employers of choice and a great place to work.

 Civica Foundation | Giving Culture: We encourage our people to take advantage of our Days of Difference initiative that makes a lasting impact in the community through goodness and charity.

 Civica Culture | Work life balance and Blended working: Flexible working, less commuting and more time with friends and family gives a perfect work life balance to our people.

 Learning and Development | Growth Opportunities: Civica has a unique 70:20:10 learning model, which supports your learning demands in an interesting, challenging & fun way!

 Benefits

Employee Wellbeing: Being a people-first company, we have integrated health and wellbeing benefits for our members and their family. We have a team of Mental Health Champions working hard to change the stigma around Mental Health. We routinely run awareness workshops to ensure our colleagues better understand how Mental Health can impact your day-to-day life. We are available for support when you need it most and actively encourage our people to reach out to us.

Generous Leave Policy: Civica allows you to take time off from work with generous leave benefits.

Rewards and Recognition: We recognise and appreciate our colleagues for their contribution by monetary/non-monetary recognitions and rewards.

Tenure Milestone Recognition: We value and recognise the years of service of our people.

Employee-led Affinity Groups: Civica has different affinity groups in place, where people can share experiences and put forward their ideas, suggestions, and recommendations to make Civica an even more inclusive organisation for everyone. Our groups are for anyone who wants to support and ally with that community.

Civica Accolades:

‘Investors in People’ – Gold: We prioritise the development of our colleagues to match their ambition.

Great Place to Work: We are dedicated to creating an outstanding employee experience.

Financial Times - Diversity Leader 2023: We’re committed to maintaining an inclusive and supportive culture.

Australian Business Awards – Employer of choice.

Top rated employer – Glassdoor: Our average length of service is 9 years.

Societal Impact: Our solutions impact positive societal change, supporting local Authorities, Schools, Police forces, the NHS and numerous Central Government offices.

Are you a dynamic and organized individual with a passion for sustainable waste management? Waste Initiatives, a leader in the waste solutions industry, is seeking a motivated Service Manager to join our team and spearhead our service, maintenance, and breakdown operations across Australia and New Zealand.

About Us:

Waste Initiatives is a renowned provider of innovative waste management solutions, committed to driving environmental sustainability and efficiency. With a diverse range of clients and a comprehensive equipment portfolio, we are dedicated to minimizing waste and maximizing resource recovery.

Role Overview:

As the Service Manager at Waste Initiatives, you will play a pivotal role in ensuring the seamless operation and maintenance of over 1,600 pieces of client equipment. You will lead a team of 4 skilled service technicians and 2 dedicated office staff members, driving excellence in service delivery and customer satisfaction.

Responsibilities:

• Coordinate and manage all service, maintenance, and breakdown activities for waste management equipment across Australia and New Zealand.
• Collaborate with the service technicians to schedule and prioritize maintenance tasks, ensuring timely response to client needs.
• Lead and mentor the service team, fostering skill development and a strong commitment to quality workmanship.
• Oversee the dispatch and allocation of service techs, optimizing resource allocation and minimizing downtime.
• Build and maintain strong relationships with clients, addressing their concerns and ensuring their equipment operates at peak efficiency.
• Collaborate with the office staff to manage administrative tasks, including work orders, documentation, and communication with clients.
• Develop and implement strategies to enhance service processes, improve efficiency, and streamline operations.
• Monitor and report on service performance metrics, identifying areas for improvement and implementing corrective actions.

• Proven experience in managing service and maintenance operations, preferably in the waste management or related industry.
• Strong leadership and team management skills, with the ability to motivate and guide a team of technicians and office staff.
• Exceptional organizational abilities and attention to detail to ensure efficient scheduling and execution of service tasks.
• Excellent communication and interpersonal skills to interact effectively with clients, team members, and senior management.
• Technical aptitude and an understanding of waste management equipment is advantageous.
• Problem-solving mindset and the ability to make sound decisions under pressure.
• Valid driver's license and willingness to travel as required within Australia and New Zealand.

Why Join Us:

• Be part of a forward-thinking company dedicated to sustainable waste solutions.
• Lead a team of skilled professionals in a collaborative and supportive environment.
• Competitive salary package with performance-based incentives.
• Opportunities for professional growth and development within a growing organization.

If you are ready to take on a leadership role in the waste management industry and contribute to a greener future, Waste Initiatives welcomes your application. Join us in making a positive impact today.

About Ofload and our mission 

At Ofload, we're at the forefront of digital freight services, empowering businesses to build efficient, flexible, and sustainable supply chains. Our mission is to achieve zero waste in trucking by digitising the transport industry.

Every day in Australia, around 30% of trucks travel empty and a further 50% are idle amounting to mass inefficiency and harmful environmental impacts. 

Since 2020, we've successfully removed over 5 million empty kms from Australian roads. Our customer base has expanded to over 250 businesses, and we proudly support small business carriers by connecting them with household brands like Asahi, Metcash, and Noumi.

As part of our sustainability commitment, we partnered with Trace to measure, reduce and offset our scope 1, 2 and 3 emissions, actively working to minimise our own environmental impact.

In 2022, we propelled our growth through the strategic acquisition of a Melbourne-based logistics company, and raised $60m in Series B funding. Notably, we were recognised by the Australian Financial Review as one of Australia’s Most Innovative Companies.

Fast forward to 2023, Ofload was named a Deloitte Tech Fast 50 Company in Australia, and secured the 4th spot on the LinkedIn Top Startups List 2023. And here's the exciting part – we're just getting started!

We are looking to grow our team and welcome people excited by the opportunity to transform the logistics industry. If you're ready to be part of a dynamic team driving change,  join us on this incredible journey!

About the role

This newly created role sits within our commercial team (Growth), which is an essential part of the future growth success of Ofload. We focus on sharing our technological capabilities with freight owners throughout Australia and bringing innovation to their supply chain. You will be accountable for maintaining and upselling the current customer portfolio and driving the share-of-wallet strategy.

What you will be accountable for

• Contribute to the growth of Ofload’s client portfolio, continually seeking opportunities to grow our business, with a specific focus on share of wallet growth
• Build strong ongoing relationships with our clients at all levels of their business, understanding their pain points and ensuring their needs are met.
• Client Management - Manage allocated portfolio of customers, manage MBRs, QBRs and build joint development plans to grow the business.
• Engage in critical analysis of our client engagements, offer insights and propose strategies to improve performance.
• Interpret Ofload’s growth strategies, and work collaboratively with the product and operational department to achieve this.

What you will bring

• You are a farmer, with a strong track record of proactively building and maintaining relationships across small and large client accounts.
• Excellent verbal and written communication skills, capable of communicating with audiences at all levels with impact.
• You have B2B account management experience in the supply chain space.
• You are passionate about the industry and solving challenges in the supply chain space.
• Proven creative problem-solving approach and strong analytical skills.
• You have a strong sense of ownership, tenacity and commitment.
• You are adaptable to work in a startup environment where things change quickly!

Life at Ofload

At Ofload, our values are in our DNA and underpin the work we do every day. We are proud of the collaborative, diverse and innovative culture we continue to build. The Ofload team is motivated by a shared ambition to digitise the logistics industry and have a truckload of fun while doing it! As well as the opportunity to join a high-growth organisation with the ability to make a meaningful impact everyday, you will enjoy;

• Working in a hybrid environment with a split of in-office and working from home. Our philosophy on working is one built around connection, inclusion and flexibility.
• Holistic wellness support for you and your family through our wellbeing partnership with Acacia Connection
• Generous parental leave entitlements including 16 weeks primary caregiver leave and continued superannuation contributions
• Annual learning and development budget to support your professional growth
• Paid volunteer leave to support the causes that matter to you

Plus all the exciting perks of joining a startup - epic Ofload swag, weekly catered breakfasts, monthly team lunch, a reward and recognition program and plenty of social events.

Ofload is committed to building diverse and inclusive teams, and a culture where people can bring their whole authentic selves to work each day. Applications are highly encouraged from Aboriginal and Torres Strait Islander people; and equity target groups including women, people from culturally and linguistically diverse backgrounds, people with disabilities, and people who identify as LGBTIQ.

We endeavour to create an equitable recruitment process with an even playing field for all candidates. If you require any adjustments to be made, please let a member of our recruitment team know.

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

We’re looking for a passionate Service Configuration Management Manager to join our IT Service management team, working in Australia and delivering Configuration Management Services to our valued customer base. In this role you will work collaboratively with other Datacom Service Operations team members, Service Delivery Managers and Technical teams.

This role can be based in Sydney, Melbourne or Brisbane. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best!

Please note that to be successful in your application for this role, you must be an Australian Citizen with a current Government Baseline Security Clearance.

What you’ll do

As Service Configuration Manager you will:

• Act as subject matter expert for Service Configuration Management for our customers
• Manage effective and smooth delivery of our customer’s Configuration Management services
• Manage the relationship with the customers by being the primary contact for the CMDB
• Contribute to the achievement of the outcomes of the managed services contract
• Lead the Service Improvements for the Service Configuration Management Service
• Support the process to deliver an accurate CMDB
• Transition new customers to the Service Configuration Management Service.

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll do

At the moment, as a Service Configuration Manager, you will be focused on:

•     Ensure that Configuration Management Plans, processes, and procedures are followed incorporating good practise methodologies, accurately documented, successfully implemented, appropriately communicated to customer’s stakeholders, and provide continuous Service Configuration Management services for organisations

•     Govern and validate all the updates to the Configuration Items (CI) within the CMDB for our customers. This includes checking for changes requiring updates, updating and creating CIs  within the CMDB and actioning Service Requests to update CIs in the CMDB

•     Provide accurate reporting for our customers

•     Manage and highlight exceptions within the CMDB

•     Provide quality customer service through adherence to Datacom’s Service Configuration Management service delivery methodology and processes

•     Bring experience in ITSM technologies and their capabilities

•       Interpret the data outputs from the Data Inventory technologies and provide accurate analysis and reporting, liaise with service management and customer teams to define, execute Service Configuration Management standards, processes, procedures, plans and controls to ensure appropriate asset and configuration information is recorded and maintained

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

This role will suit someone who is an experienced Service Configuration Manager and is looking for a career move to an organisation that is growing and where this capability is being built nationally across Australia. This role reports into the Service Operation  team.

You will need to be proactive, have the ability to work independently, be enthusiastic and also interested in being part of a large dynamic team delivering a high-quality service to our customers. Key to success in this role is expertise developed over 5+ years in a similar role, as you will be viewed as  Service Configuration Manager contact for our Datacom Customers.

Your ability to work with other members of Managed Service Operations team – specifically the Change Management teams and Technical teams to develop and deliver quality services for our customers is critical to the success of our model.  As part of the role, you will provide quality customer service in performing the CMDB tasks which include CI to CI and Service to CI relationship mapping.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

• Your chance to join a market-leading, global organisation
• Work within a dynamic, supportive, and collaborative team environment
• Opportunities for growth and development

*** Do you have a spark - do you have passion - do you have great positive energy? ***

Rentokil Initial - Pest is currently in search of an experienced Customer Service Team Leader to join our fast-paced Sydney-based team. We are looking for someone with excellent communication skills, the ability to prioritise, and to stick to deadlines but most of all, someone who is passionate about providing the best level of service to our customers and enjoys leading a great team for a great company to meet objectives.

The key objectives of this role are to maintain and increase Rentokil's Initial sales and customer services, handle customer complaints and inquiries, and provide outstanding customer service. The role also sees someone providing leadership, training, and development to the customer services team and implementing continuous improvement initiatives. We are looking for someone who will lead by example.

Rentokil Pest has been offering Pest solutions to businesses for over 50 years. We operate in all states of Australia employing passionate people to manage, maintain, and service our extensive customer network.

What's in it for you:

• A market-related salary plus great benefits
• The chance to work for a multi-national business offering excellent growth and development opportunities
• An experienced, supportive, and collaborative team environment

The main duties for this role include:

• On-going training, development, and coaching of the team to support high performance and ensure team members have a thorough understanding of their roles and responsibilities
• Monitor individual and team performance to build customer service capability and high-performance customer service outcomes
• Receiving inbound calls and email inquiries from Commercial and Residential customers
• Develop and support a positive team culture of continuous improvement
• Ensure delivery of excellent customer service through fast and accurate processing of Customer queries and coordinating with other departments to resolve customer enquiries
• Managing customer escalations and liaising with internal departments to resolve complaints
• Report on a daily basis activity and results
• Providing administrative and account support including month-end processes

The ideal candidate will possess:

• Previous experience with customer service in a leadership role
• Essential Experience in working and/or running a call center
• The ability to build long-term internal and external relationships
• Exceptional written & verbal communication skills
• Attention to detail and problem solving
• Intermediate Microsoft Office skills
• Time Management and Organisational Skills

The successful candidate must be able to pass a Pre-employment medical, drug, and alcohol screen as well as reference checks.

If you are looking for an exciting role supporting a great team and the opportunity to advance your career with a global and reputable company, then this is the role for you! APPLY NOW!

Employee Testimonial -

“The onboarding and training I’ve received has been amazing.” At Rentokil Initial, there’s a real focus on teamwork, collaboration, support and communication.”

Renay Fagan

"The team culture is inclusive, family-oriented and feels like a small business even though it is global"

Lisa Craker

“I love working at Rentokil - I love how the internal team bands together and getting to work with different customers every day.”

Matt Jones