Total 3,683 customer experience manager job vacancies in Australia

As a Data Centre Fit-out Project Director, you will be responsible for managing and delivering projects across NEXTDC’s existing data centre portfolio. Within the Capital Works portfolio, the projects you will be leading will be a mix of base-building infrastructure capacity expansions, “white-space” provisioning for future data hall deployments, and customer fitouts. 

Your visionary mindset and exceptional project management skills will be crucial in delivering projects on time, within budget, and to the highest quality standards. You will collaborate closely with internal teams and external stakeholders to ensure seamless coordination and successful project execution.  

What you’ll do: 

You will lead the delivery of multiple small to medium scale ($250k to $20m) project(s) within our data centres nationally and be responsible for ensuring successful project execution. You will also: 

• Manage project controls, issues and dependencies and ensure that appropriate governance and reporting structures are in place.  

• Coordinate with internal teams and external stakeholders to ensure alignment and optimisation of project outcomes.  

• Monitor project progress, identify risks and issues, and implement effective mitigation strategies.  

• Provide regular project updates and reports to senior management and stakeholders.  

• Drive a safety-first culture and ensure thorough and high quality safety management systems are deployed throughout the build, fitout, deployment, commissioning, handover and operational phases of the deliverables. 

As part of the Line 2 Risk Office, you will work in a diverse and varied capacity to continue to uplift risk management capabilities at TAL.

This role is responsible for the oversight of TAL’s financial risks including the management of the Risk Appetite Statement, ICAAP Summary Statement, Recovery Plan and other risk policies and frameworks. You will work closely with business and actuarial teams to
provide advice and oversight to strengthen financial and insurance risk governance and play a key role in overseeing product sustainability for TAL’s existing and new businesses.

• Provide risk and compliance advice, insights and challenge to support the embedment of the Risk Management Framework with a focus on financial risks.
• Lead the design, implementation and maintenance of the Risk Appetite Statement and the Recovery Plan.
• Partner with the Capital team to enhance and challenge the Internal Capital Adequacy Assessment Process (ICAAP) framework.
• Provide insights and coordinate the development of stress scenarios.
• Establish strong relationships with business stakeholders to embed and increase awareness of the Risk Management Framework.
• Provide risk advice on projects relating to the financial risk portfolio.
• Conduct reviews on emerging risks and other focus areas.
• Present the outcomes of reviews to senior management and at Board or committee meetings.
• Provide guidance and support to direct report and other members of the broader Risk Office.

Team Summary

Visa Consulting & Analytics (VCA) is Visa's consulting division, serving Visa's clients (including card issuers, acquirers, and merchants) and solving their strategic problems focused on improving performance and profitability.  Drawing on our expertise in strategy consulting, payments, data analytics, marketing, operational and macroeconomics, VCA drives high impact and tangible financial results.

The VCA team within Australia provides a comprehensive range of consulting services and solutions to our clients in Australia and New Zealand, that address unique challenges in areas such as strategic growth, profitability, risk management and digital strategy.

Typical projects may include:

• How does a financial institution increase market share in consumer credit cards?
• How should a credit card issuer use emerging technology to acquire the best customers?
• How does a financial institution grow their credit card portfolio while mitigating credit risk?
• How does a financial institution optimise their product offering?

About the role:

As a Consulting Strategic Designer you'll use human centered design principles to create new, innovative engagement experiences across Australia, New Zealand, and South Pacific. Our

Reporting to the Director, Digital Practice Lead in Melbourne, you will plan, shape, drive, and collaborate with different client and internal stakeholder groups to co-create and progress our engagements across our clients. You'll personally be responsible for bringing the practical application of design to the overall engagement process and leveraging human-centred design skills.

You'll be involved in the early stages of research, ideation, storytelling, and collaborate with multi-disciplinary teams through the iteration and implementation process.

We value experience in, and passion for UX design, plus a proven track record of delivering high quality assets at pace with high impact. This role would ideally suit someone who is comfortable not only conducting and synthesizing research into insights and facilitating design thinking practices but also someone who has a desire to roll up their sleeves and produce design artifacts in a fast-paced environment.

Why this role is important to Visa:

We believe that great experience design can engage and inspire users and we strive to rethink and redefine how people interact with our applications and products. Our experience designers are strategic thinkers and conceptual problem solvers who create new products, services and experiences which impact on the lives of millions of people across Australia, New Zealand, and South Pacific.

Projects you will be a part of:

• Synthesising research into meaningful and emotive insights
• Developing use cases fit for market and customer needs
• Exploring the generational nuance around new forms of credit
• Helping parents teach their kids about money
• Helping create loyalty and unique experiences for affluent customers  

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two to three days a week, Tuesdays to Thursday with a general guidepost of being in the office 50% of the time based on business needs.