Total 43 customer experience manager job vacancies in mascot

ABOUT US


Winc is a company that exists to inspire millions of people in Australia with new and better ways to work and learn. From office, school, facilities and safety essentials, services like print and marketing, to demonstrating what more is possible with our technology and workspace solutions, Winc has a wide product range that can be tailored to our customers needs.




ROLE PURPOSE


As a Call Centre Customer Experience Agent, you will provide support on a range of enquiries to both our external customers and internal sales team. Our team purpose is to provide effortless interactions by phone, chat or email and we are always looking for ways to improve our customer experience. 




KEY ACCOUNTABILITIES



Handle inbound & outbound customer enquiries
Follow up




... Click here to view more detail / apply for CALL CENTRE CUSTOMER EXPERIENCE AGENT

At KONE, you'll find innovation that goes somewhere
We see a future of smart cities. As an innovation leader in the elevator and escalator industry, our award-winning products and solutions continue to push boundaries, rethinking how we use buildings for life, work and play.
The future of work is flexibility
At KONE we believe that creating flexibility in where, when, and how we work will help us to engage and retain our people. With flexible working we can increase the diversity in our teams as well as improve the well-being of our employees. Having listened to our employees and candidates, KONE Australia and New Zealand launched our Flexible Work Framework and Guide in April of . The majority of our office-based teams have adopted a hybrid model with 3 days in the office per week. Don't hesitate to reach out to the Talent Acquisition Team ( ) ... Click here to view more detail / apply for Account Manager

Job Number: 







Location:  Mascot, NSW, AU,











About John Holland


At John Holland, our purpose is simple, we transform lives with everything we do. We've always known that at its heart, infrastructure is about people - our customers, our employees, and their communities in which we work. 
That's our difference. Deep experience and capability with a genuine care about creating better lives for people along the way. 
Be part of a team that thrives on rising to the challenge of transforming lives for good.   




About The Project


John Holland have been awarded to deliver







... Click here to view more detail / apply for Environmental Manager

• Lead by example to provide efficient, friendly & professional food & beverage service to all guests
• Responsible for managing the front of house operations to ensure we are providing the high quality service to our customers.
• Supervision and support of all lounge areas as required
• Define the organization of work to be performed by the team members, and supervise, co-ordinate and plan daily activities of personnel
• Handle different guest challenges and situations and be part of the first response emergency team.
• Completion of the Daily Running sheet with full communication across all areas of the lounge including Qantas staff
• Reporting of sickness, absence, punctuality, etc. issues to the Lounge and T&C Manager
• Achieve budgets, customer satisfaction targets and other business metrics. 
• Receive and deal with verbal complaints; forward to the Lounge manager when necessary.
• Communicate directly with your front of house team, kitchen team and higher management to provide them with all relevant/ needed information.
• Assist with implement training programs for all employees, conduct induction and skills training
• Maintain and improve quality service in our lounges.  
• Maintain standards of hygiene for food handling and presentation as prescribed by council / legislative regulations, in accordance with the Lounges and Qantas Food Safety Plan. 
• Make sure that an ACCOR and Brand policies are respected
• Excellent knowledge of the software operation and usage..
• Check discrepancy report and action accordingly.
• Train junior team member and co-ordinate the monthly on the job training for the whole department
• Log and inform your Manager of any system problems & workplace injuries.
• Assisting with protecting and maintaining control of the lounge and bar areas.

Senior Manager, Real Estate, Facilities, EH&S - APAC
Boston Scientific Sydney, NSW

Purpose Statement

The role is responsible for partnering with Commercial Site OSMs (Office Service Manager, Facilities lead roles) for the development and oversight of the facility strategy, including all aspects of real estate portfolio, facilities, environment, health and safety, capital spending and expenses for Boston Scientific in the APAC region
The role plays a critical role in optimizing the company's real estate assets, supporting its business objectives, minimizing costs, and providing innovative, efficient, and safe working environments for employees
Dedicated to providing facilities that adhere to our global standards and are cost-effective, safe, and valued by our internal Business Units and employees
The role has a dual reporting line to APAC Finance Leadership and Global Real Estate, Facilities and Environment, Health and Safety (GREFAC & EHS) function
This role is expected to engage and actively participate in all GREFAC Communities of Practice, Centers of Excellence and build strong relationships with facility leads at each commercial site in APAC

Key Responsibilities

Real Estate:
Responsible for the development and execution of APAC inputs to the Global Facilities Master Plan (GFMP) process, an enterprise level initiative to ensure governance of BSC Facilities Capex
Establishes strong collaborative relationships with Site OSM leads to:
Track Site Master Plans (SMP) in APAC, of associated real estate and facilities projects (acquisitions, dispositions, renovations, etc.) in support of the GFMP
Evaluate capacity and space utilization at each site through data analysis and communication with appropriate departments and build reports that accurately project future population which input into SMP
Tracking of all site leases, ensuring leases for existing and new sites meet BSC objectives and budget
Proactively address lease and contract management including but not limited to; negotiating and managing leases for owned and leased properties, ensuring compliance with lease terms, tracking lease renewals; proposing strategic lease renewals, negotiations and/or terminations
Oversee real estate development, acquisition, and disposition in accordance with organizational guidelines and expectations

Workplace Strategy:
Collaborate with other departments, such as human resources and information technology, to develop workplace strategies that promote employee productivity, well-being, and collaboration
Ensure all projects are carried out in accordance with the latest BSC Global Design Guidelines (including branding)
Responsible for the APAC Workplace Strategy including development of strategic space initiatives ensuring customer satisfaction and best utilization of space for BSC global real estate portfolio
Drives use of the Value Improvement Process (VIP) as a tool for tracking cost improvement

Capital Projects:
Builds strong relationships and collaborates with finance, country and site leaders to manage annual GFMP planning cycle, capital allocations, CERA process and monthly finance review
Administers operational expenses and capital budgets for assigned sites in alignment with GFMP and site objectives
Facilities Operations
Oversee and provide guidance on building maintenance programs within the region
Deploy & sustain soft services including janitorial, catering, security etc.
Managing facilities wheel of spend and ensure adherence to BSC standardised cost codes and operational expense reporting
Utilizes Business Essentials to improve equipment performance, facility operating costs, energy conservation, waste reduction, and the quality of facility operations

Environment:
In partnership with the Global Environment, Social and Governance (ESG) and EHS Team, oversee the APAC Green Team and APAC Environment Strategic Plan
Liaise with the Global Energy team to determine the energy and carbon footprint of real estate. Gap assess current state vs. BSC’s Carbon Neutrality by 2030 goal (interim renewable energy goals) and BSC’s near term science-based targets
Ensuring regional participation in sustainability programs such as life cycle analysis, waste reduction and water conservation
Facilitate the establishment of country specific Environmental compliance registers, completion of annual regulatory assessments, and creation of improvement plans for any gaps identified
Ensure completion of any mandatory environmental reporting/programs required in the region, such as WEEE, Batteries, packaging waste, Extended Producer Responsibility (EPR)
Collaborate with global teams for global regulatory and reporting requirements such as Corporate Sustainability Reporting directive
Point of escalation for commercial teams for ESG related inquiries from customers.

Health & Safety:
Collaborate with the Regional EHS Council and enable it to effectively deliver the Health and Safety programs in the region
Work with the Site OSM and Global EHS to establish long-term health and safety plans, aligned with Global requirements and site needs
Work with the Site OSM to:
Facilitate the establishment of country specific Health and Safety compliance registers, completion of annual regulatory assessments, and creation of improvement plans for any gaps identified
Ensure adequate emergency response plans are in place at all sites and adequate training and drills are in place
Ensure health and safety risk assessments are completed for all office and field-based employees, programs are in please to address any high-risk findings. Assessments and action planning are to be captured in Cority
Ensure regulatory/BSC required employee exposure controls and monitoring programs are in place in the countries to protect employees, such as PPE, radiation badging, bloodborne pathogen protections
Ensure all health and safety regulatory reporting, such as incidents, accidents, prescribed diseases are reported to the required authorities
Ensure scheduled delivery of required EHS incident reporting and metrics to Global EHS using Cority
Facilitate the development/deployment of employee Occupational Health and Wellness programs that support both Global and local needs
Embed EHS Essentials deployment in the region and ensure routine Essential Strategic Assessments are completed

Acquisitions & Integrations:
Serve as a link between newly acquired locations and the GREFAC EHS function to drive alignment of all site infrastructure and activities to global standards; responsible for liaising with acquisitions team
Responsible for maintaining Facilities related workstream in APAC Acquisition playbook

Key Requirements
Bachelor’s degree in relevant field or at least 10-15 years of industry experience
Master’s degree preferred
Medical device industry or other regulated industry experience
Multi APAC country and culture working experience
Relevant experience in facilities management in APAC
Relevant experience and proven results in project management and budget management
Demonstrated high degree of integrity, professionalism, and the ability to establish credibility
Ability to work independently, highly organized, and self-driven
Excellent MS application skills (PPTX, Excel, Word, Project, Teams)
Excellent communication and fluency in both verbal and written English and other Asian language highly desirable
A willingness to work flexibly across different time zones and travel in APAC

ABOUT US


Winc is a company that exists to inspire millions of people in Australia with new and better ways to work and learn. From office, school, facilities and safety essentials, services like print and marketing, to demonstrating what more is possible with our technology and workspace solutions, Winc has a wide product range that can be tailored to our customers needs.




ROLE PURPOSE


The Account Manager is responsible for building and nurturing strong relationships within an assigned customer portfolio. This is an office-based sales role, ideal for candidates with experience selling to schools and working closely with principals or vice principals.
The role emphasizes showcasing Winc's unique value proposition to key decision makers, leveraging industry insights and data-driven strategies to develop tailored customer plans and achieve sales targets.






... Click here to view more detail / apply for ACCOUNT MANAGER, NSW

Our collaborative culture sets us apart. We help experts become true specialists and provide the long-term structure and platform to accelerate their success.
We are seeking an experienced facilities professional who takes pride in contributing to exceptional building operations and presentation standards.
As part of our wider Real Estate Management division, you will manage key relationships with tenants and service providers, whilst also making recommendations to improve the environmental performance of our clients? assets. Your ability to manage budgets effectively and contribute to investment plans to maximise asset values will also be key, as will the ability to control costs and expenditure.
Other key accountabilities include:

Ensuring building compliance and driving initiatives on engineering standards across the business.
Developing and enhancing the team?s portfolio of services.
Managing the presentation and day-to-day operations of allocated properties, including security, cleaning weekly inspections, maintenance and safety.
... Click here to view more detail / apply for Facilities Manager

Dynamic and multi-faceted environment
Based in Mascot offering competitive salary package
Grow and develop your career with one of the world's largest recycling brands

What youll love This is an exciting career opportunity for an experienced Technical Manager to join our team! You'll be laser focused on 'growth with purpose' to recommend ways Remondis can improve market share and profitability nationally. In this role you'll will work closely with internal and external stakeholders across a huge variety of projects with the ongoing support and guidance of the National Technical Manager.   
Key Responsibilities

Ensure all projects achieve Remondis corporate objectives in relation to safety, financial performance and overarching objectives
Develop detailed project delivery plans outlining key milestones, project timelines and key tasks for project development
Maintain thorough documentation throughout the life of each project
Liaise with internal and

... Click here to view more detail / apply for Technical Manager Australia-wide, Mascot 25 Nov 2024

Are you passionate about driving change, leading improvements, and managing complex projects? Join REMONDIS as an Operational Excellence Manager , where you'll lead efforts to improve processes, increase organisational agility, and implement critical projects across our operations.
Who are we?
REMONDIS is one of the worlds largest recycling, service and water companies. With 1,100 employees and 38 business locations, REMONDIS has been operating in Australia for 40 years, now servicing more than 24,000 commercial and industrial customers. We work collaboratively with customers and local authorities to deliver innovative, safe and reliable solutions across all industry sectors.
The waste industry is evolving at a cracking pace. We are also in the midst of our own organisational evolution. We are building the systems, processes and infrastructure we need to remain at the forefront of the circular economy journey. As such, were searching for individuals who have the resilience
... Click here to view more detail / apply for Operational Excellence Manager Australia-wide, Mascot 5 Dec 2024

Job Number: 







Location:  Mascot, NSW, AU,











About John Holland


At John Holland, our purpose is simple, we transform lives with everything we do. Weve always known at its heart infrastructure is about people our customers, our employees, and the communities in which we work. Thats our difference. Deep experience and capability with a genuine care about creating better lives for people along the way. Be part of a team that thrives on rising to the challenge of transforming lives for good.
John Holland is seeking an experienced Commercial Manager to join the Next Rail team, based in Mascot. 
Responsibilities of the role







... Click here to view more detail / apply for Commercial Manager

Great benefits and remuneration ? Base 12.5% superannuation
Flexible working hours on a 7-day rotating roster, get to know your roster 1 month in advance
Free Onsite undercover Parking
Career Progression in joining a global organisation with a strong focus on training, safety and quality

At KONE, we bring buildings to life.
Look around and you?ll see KONE in buildings everywhere. Through our technical expertise and digital connectivity, we provide an essential service to communities around the world ? keep people moving no matter what.
Why this role?
We are looking for a Customer Care Agents to join our team in Mascot, Sydney. This team thrives on servicing our customers to the very best of their abilities, in a timely manner.
In this role you will be responsible for handling in-house service calls and working with our Field ... Click here to view more detail / apply for Customer Care Agent

ABOUT US


Winc is a company that exists to inspire millions of people in Australia with new and better ways to work and learn. From office, school, facilities and safety essentials, services like print and marketing, to demonstrating what more is possible with our technology and workspace solutions, Winc has a wide product range that can be tailored to our customers needs.




ROLE PURPOSE


The Account Manager is responsible for building and nurturing strong relationships within an assigned customer portfolio. This is an office-based sales role, ideal for candidates with experience selling to schools and working closely with principals or vice principals.
The role emphasizes showcasing Winc's unique value proposition to key decision makers, leveraging industry insights and data-driven strategies to develop tailored customer plans and achieve sales targets.






... Click here to view more detail / apply for ACCOUNT MANAGER, NSW

With an entrepreneurial spirit and a passion for building lasting partnerships, here is an opportunity to shake up the commercial and industrial construction industry, as the go-to for plumbing solutions in New South wales.
The Core of Your New Role
Based in vibrant Mascot, Sydney, you?ll be the driving force behind the success in NSW. Reporting directly to the Director, you?ll harness your network of commercial builders, architects, developers, and designers to map the market and identify new opportunities that will expand our reach and influence.
The Specifics


Win Specifications: Your primary goal is to secure specifications that set us apart in the marketplace.
Build Your Brand & Increase Market Share: Identify key opportunities for growth and strategically position yourself and your new company as the go-to provider in plumbing solutions.
Own the Process: You?ll have full visibility and control over the sales process from
... Click here to view more detail / apply for Specification Manager

This is a newly created position which will support a Sydney Lounges stores teams with managing the deliveries and stocks received, and not limited to other responsibilities listed below;

• Ensure correct documentation is completed for all goods entering and leaving the stores
• Ensure that all goods are correctly received in accordance with the quantities and quality stated in the purchase orders and specifications are accounted for and properly stored
• Coordinate the monthly stock take with appropriate Department Managers
• Perform monthly stock counts of inventory in stores and enter details into Inventory System.
• Produce monthly stock reports including usage and stock on hand
•  Maintain Inventory System Files
•  Responsible for the periodic review of stock levels and initiation of purchase requisitions following departments policies and procedures.
•  Responsible for the prompt distribution of goods to sub-stores or user departments.
• Responsible for the cleanliness and neat arrangement of stores and proper storage of goods
• Responsible for the maintenance and security of all storage areas to prevent losses through environmental damage and pilfering
• Ensure all goods returned to suppliers are properly authorised and accounted for
• Adhere to purchasing procedures as detailed in the department’s policies and procedures manual

ABOUT US


Winc is a workplace support company. We free up companies to do what they do best by taking care of everything a workplace needs to work - all in one place and delivered. We're here for all organisations, whether they're an SME or large enterprise, in education or health, private sector or government.




ROLE PURPOSE


To support the Head of Category Management to develop and execute category strategies in line with company commercial objectives the Technology & Consumables category. However, candidates with strong category management experience with non-Technology background are also welcome to apply.




KEY ACCOUNTABILITIES



Drive sales & margin growth through effective category management practices to enhance customer experience and achieve commercial objectives
Develop and implement strategic direction for category including product offering,




... Click here to view more detail / apply for CATEGORY MANAGER

Zingcorp Pty Ltd The Facilities Manager at Zingcorp will be responsible for organizing, controlling, and coordinating the strategic and operational management of various building and facility services. This role requires a professional who can ensure the efficient operation of all physical aspects of our clients’ facilities while creating and maintaining safe and productive environments for their occupants. Benefits Professional Growth: Zingcorp offers opportunities for career development and advancement within a supportive and dynamic work environment. Innovative Work Environment: Work with a team that values innovation and quality, driving excellence in every aspect of facilities management. Client-Focused: Be part of a company that prioritizes client satisfaction and long-term relationships, ensuring your work has a meaningful impact. Task & Responsibilities Strategic and Operational Management: Oversee the day-to-day operations of building maintenance and facility management services, ensuring all work is completed to the highest standards and in line with client expectations. Contractor Management: Manage tenders and supervise the work of contractors across various services, including maintenance, plumbing, electrical power & data, rubbish removal, and other essential building services. Preventative and Reactive Maintenance: Plan and implement both preventative and reactive maintenance schedules, ensuring minimal disruption to client operations. Office Fit-Outs and Modifications: Coordinate office fit-outs, including new tenancies or alterations to existing spaces, and manage the end-of-lease strip-out and make-good processes. Project Management: Lead and manage various building projects, from design and installation of joinery to comprehensive office refurbishments and space planning.  Compliance and Safety: Ensure that all facilities comply with health and safety regulations and legislation, implementing best practices to create a safe working environment. Client Relationship Management: Serve as the primary point of contact for clients, building and maintaining strong relationships through effective communication and problem-solving. Financial Management: Calculate and compare costs for required facilities management services, ensuring cost-efficiency without compromising on quality or service standards. Resource Allocation: Plan and allocate resources effectively, ensuring that all facilities and services are appropriately staffed and equipped to meet operational demands. Qualification & Experience Experience: Minimum 2 years of experience in facilities management or a related field, preferably within the corporate maintenance or building services industry. Education: A qualification equivalent to an Australian Qualifications Framework (AQF) Diploma or higher in Facilities Management, Asset Management, or Building Services Management is highly desirable. Skills: Strong organizational, leadership, and communication skills, with the ability to manage multiple projects and priorities simultaneously; proficiency in facilities management software and tools. Knowledge: In-depth understanding of building maintenance, project management, and contractor supervision; familiarity with health and safety regulations and compliance requirements. About Company Zingcorp Pty Ltd is a leading provider of specialized corporate maintenance, IT asset management, and facilities services. We are committed to delivering innovative, customized, and holistic solutions to meet our clients’ diverse business needs. At Zingcorp, we pride ourselves on building long-term relationships with our clients, which are driven by our core values of quality, service, professionalism, and value. Our dedicated team of professionals, tradespersons, and support staff work collaboratively to ensure that we exceed our clients’ expectations every time. Salary: $65000-75000 Job Publish: 02-09-2024 Job Expire: 02-10-2024 Please click to View more detail / apply .

At KONE, you'll find innovation that goes somewhere
We see a future of smart cities. As an innovation leader in the elevator and escalator industry, our award-winning products and solutions continue to push boundaries, rethinking how we use buildings for life, work and play.
The future of work is flexibility
At KONE we believe that creating flexibility in where, when and how we work will help us to engage and retain our people. With flexible working we can increase the diversity in our teams as well as improve the well-being of our employees. Having listened to our employees and candidates, KONE Australia and New Zealand launched our Flexible Work Framework and Guide in April of . The majority of our office-based teams have adopted a hybrid model with 3 days in the office per week. Don't hesitate to reach out to the Talent Acquisition Team ( ) ... Click here to view more detail / apply for Key Account Manager

South Sydney Graphic Arts Club Responsibilities Oversee daily operations of the restaurant Manage staff and ensure high levels of customer service Work closely with the senior management, head Chef and other staffs in planning and organising special functions Ensure the facility is compliance with licencing, health and safety regulations Arranging the purchasing and pricing of goods according to budget Manage inventory and identify ways to optimise efficiency Ensure the guests receive a memorable dining experience Conferring with customers to assess their satisfaction with meals and service Conduct regular training to develop staff skills, enhance service quality and foster positive work environment. May take reservations, greet guests and assist in taking orders Hiring staffs, manage rostering, address complains and prepare operational reports Implement and maintain operational procedures and policies The roster is 5 nights Tuesday to Saturday 12pm-9pm with an hour break. We are a small and friendly hands-on establishment focusing on a big range of beverages and great food and exceptional customer service. This position reports to James, the Operations Manager. Benefits Competitive salary Opportunity for career growth Health and wellness benefits Meals provided daily and parking on premises Work-life balance Very cooperative and motivated team to work with Task & Responsibilities Oversee daily operations of the restaurant Manage staff and ensure high levels of customer service Work closely with the senior management, head Chef and other staffs in planning and organising special functions Ensure the facility is compliance with licencing, health and safety regulations Arranging the purchasing and pricing of goods according to budget Manage inventory and identify ways to optimise efficiency Ensure the guests receive a memorable dining experience Conferring with customers to assess their satisfaction with meals and service Conduct regular training to develop staff skills, enhance service quality and foster positive work environment. May take reservations, greet guests and assist in taking orders Hiring staffs, manage rostering, address complains and prepare operational reports Implement and maintain operational procedures and policies Qualification & Experience Minimum 2 years’ experience as a Restaurant Supervisor/ Manager Ability to train and supervise a diverse team Strong leadership and management skills with the ability to inspire a team Knowledge of hospitality trends, software and financial management Excellent communication and interpersonal skills Ability to work full-time Skilled in multitasking and prioritising tasks efficiently About Company The Club serves Modern Australian Cuisine and has a good reputation for quality dining serving lunch and dinner 7 days a week with full table service. The Club hosts functions and events including engagements, birthdays, wakes & memorials, farewells and business meetings. The Club is looking for an experienced and dedicated Restaurant Manager to become part of our professional and hardworking team. Good staff are hard to find but we have confidence you will find us. Salary: $75000-85000 Job Publish: 28-08-2024 Job Expire: 27-09-2024 Please click to View more detail / apply .

Job Posting Date:  20 Jul 2024







Company:  Coates







Position Type:  Permanent Full Time







About us Proudly Australian owned, Coates has a long history of supporting customers to deliver major projects and an exciting future focused on growth. We provide end-to-end solutions spanning Equipment Hire, Engineering Solutions, Industrial Solutions and Power & HVAC. The next step in your career starts here

Permanent full-time position
7am 3pm, Monday Friday with rotating weekend work (opportunity for penalty rates!)
Coates National Operations Centre is based at our head office in Mascot and is comprised of Digital (Inbound) and Outbound Customer Support Officers. This position is with our Digital




... Click here to view more detail / apply for Customer Support Officer ? Digital

SIXT Australia is on the lookout for a Full Time Customer Experience Agent to join the team at Sydney Airport. 

As a Customer Experience Agent, you will provide exceptional customer service, create and act upon opportunities to make sales, and complete vehicle rentals for SIXT Australia.  

Your key responsibilities will include:  

• Communicating with customers face-to-face, over the phone, and via email 
• Opening and closing rental agreements 
• Selling additional over the counter rental products 
• Managing reservations and organising fleet 
• Maintaining a clean and safe working area 

What you will be doing: 

• Lead by example to provide efficient, friendly & professional food & beverage service to all guests
• Responsible for managing the front of house operations to ensure we are providing the high quality service to our customers.
• Supervision and support of all lounge areas as required
• Define the organization of work to be performed by the team members, and supervise, co-ordinate and plan daily activities of personnel
• Handle different guest challenges and situations and be part of the first response emergency team.
• Completion of the Daily Running sheet with full communication across all areas of the lounge including Qantas staff
• Reporting of sickness, absence, punctuality, etc. issues to the Lounge and T&C Manager
• Achieve budgets, customer satisfaction targets and other business metrics. 
• Receive and deal with verbal complaints; forward to the Lounge manager when necessary.
• Communicate directly with your front of house team, kitchen team and higher management to provide them with all relevant/ needed information.
• Assist with implement training programs for all employees, conduct induction and skills training
• Maintain and improve quality service in our lounges.  
• Maintain standards of hygiene for food handling and presentation as prescribed by council / legislative regulations, in accordance with the Lounges and Qantas Food Safety Plan. 
• Make sure that an ACCOR and Brand policies are respected
• Excellent knowledge of the software operation and usage..
• Check discrepancy report and action accordingly.
• Train junior team member and co-ordinate the monthly on the job training for the whole department
• Log and inform your Manager of any system problems & workplace injuries.
• Assisting with protecting and maintaining control of the lounge and bar areas.

First Focus is Australia's best mid-market Managed Service Provider, bar none (check it out! We just got named the best MSP in Aus for the 7th year running at CloudTango dot com). We are growing fast and now have almost 300 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions.

We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision and strong leadership. We only hire the best people and are a looking for a strong IT professional with a deep understanding of both Managed Services and the needs of mid-tier clients.

We are looking for the best MSP-specialised Technical Account Manager in New South Wales. Why would such a competent and talented individual consider coming to First Focus? What makes First Focus better than where you are today?

• No non-technical sales/account management people! Work with people who actually get tech, from L1 to CEO.
• We understand the value you deliver, and we will give you the support to get the job done!
• We understand that the managing the relationship is just the start. Our whole delivery chain are onboard to provide an exceptional experience for your clients.
• We find and retain the best. Best Service Desk, best Project Engineers, best team!
  

Role

TAMs at First Focus combine their deep technical skills and experience in IT systems administration with a desire to provide genuine customer service and deliver pre-sales consulting. It's a perfect role for anyone looking for variety, challenges and career progression as you'll be taking responsibility for the solutions First Focus is delivering to multiple end customers.

Our Technical Account managers work together with our service desk, field techs and engineering teams so there's no shortage of technical backing when you need it.

This role would perfectly suit someone who is currently an experienced Technical Account Manager (obviously), but also a senior Project Management professional with an MSP looking for their next step, an experienced pre-sales professional with a handle on the commercials or even a strong Engineer who loves the people/customer service side of their role.

The perfect candidate for this role will join a team of highly specialised consultants and technical experts. To suit this role, you will have substantial experience working with a range client scales (sub 50 up to 500 seats) and possess technical and business competence across areas within the IT infrastructure domain.

If you at the top of your game in a MSP, MSSP or integrator and are looking for the next big step, this could be it. Rather than give you a long list of wants, we'll keep this brief. The following four things are non-negotiables:

1. You must have history and demonstrable competence delivering outstanding support and advice within another MSP, MSSP, integrator or other service providing IT business
2. You must be able to demonstrate success managing the relationship with small to mid scale clients across a range of industries and market verticals
3. Your values must resonate with ours. Our values can be found on the First Focus website on the About Us page
4. You must have a driving passion for helping people understand and use technology within their business that leads you to anticipate and pre-empt customer needs.

First Focus’ values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include:

• Competitive package, 100% salary, 0% commission
• All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors
• First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements
• ‘Never Stop Growing’ is deeply embedded in our DNA - we offer 1 paid study day every month and support employees towards certifications and qualifications - we will not only pay for the exam but will also give you a pay rise for achieving certs (conditions apply, of course)
• Staff are encouraged to take advantage of our weekly internal training sessions and library
• Opportunities for personal and professional development with our FastTrack mentor and Leadership Lab training programs
• We have our very own MAD (making a difference) Council, focusing on equality, charity, and the environment
• Option of a Tesla company car as part of your ongoing employment package (conditions apply)
• Regular social events and a great team culture!

First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

The Branksome Hotel & Residences (TBHR), situated within walking distance of Mascot Station and the Domestic airport, provides luxury serviced apartments for short or long stay guests. At the TBHR we pride ourselves on professionalism and high levels of service. This is reflected in our above 4 ½ stars rating in Tripadvisor and Google review.

CNBC has ranked the Best Hotels for Business Travelers 2022 and has awarded The Branksome Hotel & Residences with the Best Hotel overall for Business Travelers in whole of Australia. This rating was conducted through the market and consumer data firm Statista.

We are currently seeking a highly motivated individual to join our friendly team as Events Manager.
This is a full-time position based in Mascot, NSW.

Duties include but not limited to:

• Responsible for all event preparations; liaise and effectively work with operations team to ensure accurate delivery
• Handle and lead all corporate events from start to finish
• Prepare proposals for conference, catering, corporate, socials, etc. including residential
conference
• Complete and oversee all floor plans for all events to ensure they run successfully
• Financial accountabilities of events
• Effective time management; ensure all critical deadlines are met
• Develop and implement sales plans and events in line with the overall business strategy to
drive revenue, occupancy and room rates.
• Convert enquiries into confirmed business opportunity to maximise revenue while providing
exceptional customer experience
• Fully understand the business strategy and positioning of the Branksome Hotel brand and to effectively articulate this positioning in the marketplace.
• Maintain up to date product knowledge of key competitors, general industry trends, and other market intelligence and insight.
• Client familiarisation trips, site inspections etc. as needed.
• Establish and maintain client databases

We are looking for someone with:

• Proven track record in conference, event management or event planning, within the hospitality or events industry
• The ability to adapt to the business' development and change.
• Ability to operate under pressure and meet tight deadlines.
• The desire to succeed.
• Outstanding communication abilities.
• Have a positive attitude and collaborate well with various departments to help establish a consistent and productive working environment.
• Proficiency with Microsoft Office
• Detail-oriented and time-management abilities.
• Strong client-relationship and business-retention capabilities.
• Must be available to work on weekends if required, including flexibility to working days/hours based on business needs.

Terms and conditions will be discussed with the successful candidate. Remuneration on offer is $75,000 - $80,000 depending on qualifications and experience.

If you are up for this great challenge and keen to advance your career and skills with one of Sydney’s luxury hotels, then please click on ‘Apply’ now.

BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 15,000 people. We’re driven by innovation and are proud that the technologies in our products and brands, like COLORBOND® steel, inspire and protect everything from hospitals and bridges to stadiums and homes.

The Opportunity

Come and discover the opportunity to join our Australian Steel Markets Marketing team as a Marketing Manager based in Mascot.  As BlueScope continues to grow as a business, we continue to strengthen and develop our people.  We need to ensure we have the right mindsets, capabilities and skills to create and inspire smart solutions in steel to strengthen our communities for the future.

Our Marketing team develops and drives strategy to deliver business objectives for volume, product mix, share, brand equity and profitability within the Australian Residential, Commercial and Industrial Building Segments and non-building sectors. 

In this leadership role, you will contribute to the growth of top and bottom-line performance through the strategically targeted development and execution of our Commercial and Civil sector marketing plans. Working closely with key internal and external customers and industry associations to develop strategy and drive growth. 

You’ll have the opportunity to work with our experienced and talented team and further enhance the team’s capacity to grow as well as be part of an industry change and influence the way buildings are built into the future. This opportunity includes a competitive remuneration package including attractive 14% superannuation option and a profit share plan (annual bonus). 

What Will You Do?

Reporting to the Group Marketing Manager, you will lead a team of Product Managers to deliver growth in the Commercial and Civil Construction segments. 

You will:

• lead the planning and development of strategy and establish and implement effective marketing strategies in the commercial and civil segments. 
• support the management of BlueScope, COLORBOND® steel, TRUECORE® steel brand equity as well as the equity of our brand and associated steel brands and products such as HRP
• lead the marketing effort to drive product development solutions to secure current & future segment share
• provide input to and support the digital strategy for the commercial segment
• maintain a deep understanding of the commercial and institutional construction sectors including product analysis, understanding market and construction trends to provide guidance to the business in technical and building code compliance considerations
• provide short- & medium-term strategic focus for the Commercial and Civil Construction Segments
• develop influential relationships with key customers and industry/market influencers

More About You

As an experienced and inspirational leader of people combined with your experience in B2B Marketing, you will bring:

• a Marketing Degree or equivalent level of expertise gained from a combination of experience, training or professional accreditation.
• proven track record of leading and developing a team
• experience developing, managing, and implementing segment, channel and marketing plans
• project management and new product and / or brand development experience
• experience scoping, briefing and managing research projects including an understanding of research methodologies, tools and techniques

Why BlueScope

As BlueScope continues to go from strength to strength, a career with us provides you with the opportunity to grow and be rewarded. At BlueScope, you will:

• create and deliver innovative solutions that drive transformation in our business
• make an impact that really does shape the world we live in
• keep growing through continuous learning and development opportunities
• enjoy the sense of belonging that comes from working with people who genuinely look out for one another

At BlueScope, our people are our strength, and we don’t say that lightly. We want our people to be successful, and to be safe. We offer work-life flexibility through our B-flex program and make sure our inclusive work environment welcomes people of all backgrounds. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal. And we’ll do this through Our Purpose: We create and inspire smart solutions in steel, to strengthen our communities for the future.

Come and discover us at bluescope.com/life-at-bluescope/careers.

Together we can make a world of difference.

Hospitality and retail experience is not required ; we provide extensive training to all of our staff including barista training for any applicants interested in joining our McCafe team.
If you are eager to jump into a role with a market-leading brand and enjoy working in a fast-paced environment, APPLY today!
Please note the important information below (As International Airside III McDonald's is located after airport screening);
- Due to the screening process, It may take 1-2 weeks for your ASIC (Aviation Security Identification Card) to be registered & issued to you.
-International Airside III is located after airport customs/screening. Please be advised you will need to go through screening every time you enter the airport (Please ensure you leave extra time for this).
- There is no free parking available. Bus from Rockdale/Mascot, Or Train to International Airport Station ($18 fee to catch the train straight to the airport)
... Click here to view more detail / apply for INTERNATIONAL AIRSIDE III MCDONALD?S ? Customer Service Staff