Total 66 Full-time customer experience manager job vacancies in Gregory Hills

• Proactively deliver insightful finacial analysis and commercial recommendations
• Partner with BWS & Dan Murphy Brands 
• Love what you do and leave your mark

The Senior Finance Manager - Commercial will partner with Commercial Heads of Brand (BWS and Dan Murphy’s) supporting Endeavour and Retail Brand strategies with revenue of +$10Bn.

With a strong commercial growth and transformational mindset you will drive business
performance and proactively provide commercial support through thought leadership and
actionable insights. The role has 3 direct reports (category finance business partners) and a total team size of 4 FTE’s,

Here is a taster of what you can expect in this role:

Performance Reporting, Interpretation & Planning

• Proactively deliver insightful analysis and commercial recommendations to the business
• Ensure robust frameworks are in place for all Commercial reporting, ensuring messaging is actionable and insightful
• Monitoring performance against plan, establishing early warning signals to ensure that plans are met or that corrective actions are taken. Avoid surprises through proactive oversight and communication.
• Proactively manage, agree and communicate business Budget/Forecasts and any other strategic planning requirements
• Managing business initiatives against targets, supporting key stakeholders to optimise opportunities
• Provide strong cross functional leadership, ensuring Merch performance drivers are transparent and understood by FP&A, eCom, Marketing, Loyalty and Operations and that trading initiatives ultimately focus on holistic outcomes for Endeavour Retail.

Decision Support

• Support strategic recommendations in line with Strategy to the Merch Leadership team and Brand GM Finance/LT
• Partner with the Heads of Brand and Category to operationalise revenue and earnings growth through commercial decision making
• Play the role of ‘commercial advisor’ in all category activities, including supplier negotiations and discussions.
• Advise on performance and opportunities in relation to long-term business initiatives.Ensure long term financial targets have relevant and sound strategic thinking.
• Support promotions builds, ensuring optimised performance based on  category strategy and playing the required role to achieve targets

Team and Culture

• Provide leadership, coaching and mentoring to direct reports and across the broader Endeavour finance and commercial teams
• Establishing and developing relations with senior management, external partners, finance and commercial stakeholders
• Work closely with finance peers across all brands and the group

Start your leadership journey with ALDI! From driving sales, to serving customers and supervising staff, our Duty Managers always lead from the front.

Your purpose is ensuring our store runs smoothly during your shift. You'll be supporting and guiding team members, handling customer inquiries and working collaboratively as part of the store management team. All the while, you'll be honing your leadership skills and truly making a difference for your team and our customers.

The specifics? Here's what you’ll be doing:

• Opening and closing the store and supervising shifts
• Offering feedback to the team that's clear, constructive, and inspiring
• Assisting in training and onboarding team members
• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Keeping a keen lookout for any incidents or hazards to keep everyone safe

ABOUT THE COMPANY

THE WORLD OF is an experiential agency at the juncture of culture, technology and the human condition. A pioneer of imaginative world-building, it transports audiences through new dimensions, forging moments of meaningful exchange.

The studio’s practice is deeply rooted in archival research and incisive collaborations—with artists, designers, architects, musicians and creative technologists. At its core is the belief that emotional connection is grounded in the physical: tangible, sensory, in-person experiences. Its clientele are global, moving between disciplines and markets.

THE ROLE: PROJECT COORDINATOR

THE WORLD OF is seeking a full-time Project Coordinator to support the delivery of projects and agency operations.

The Project Coordinator will bring a passion for creativity, design, quality, and detail to the role, working closely with project teams, contributing to all stages of projects. This role will influence and become an integral part of the reputation of THE WORLD OF as an agency that is unrelenting in its commitment to original creative, design and detail.

RESPONSIBILITIES:

• Support the management and delivery of small-large scale projects for highly discerning global and local clients with creative, design and production standards that set new benchmarks within the market each time.
• Coordinate and manage the aspects of a project you are responsible for to ensure outcomes are delivered, producers are supported, and client expectations are surpassed.
• Maintain strong, professional, and effective communication with stakeholders, suppliers, and clients to build positive relationships.
• Fostering client relationships throughout all stages of the project to ensure clients’ expectations are exceeded, and all deliverables are achieved.
• Manage project budgets to meet the profit targets and required financial outcomes.
• Support the creative, design and production deliverables and timelines to ensure the concept and design is executed to THE WORLD OF standard.
• Support in the research and development of client proposals including proposal documentation, budgeting, feasibility, and sourcing.
• Working collaboratively to support the Director, Creative Director and Head of Projects and Head of Production as needed.
• To source, brief, liaise with and manage suppliers on and build strong and positive relationships to maximise value and outcomes.
• Contribute ideas and strategies to continually innovate and evolve the way in which we produce projects for greater efficiencies and outcomes.
• Support the project team on a day-to-day basis ensuring deliverables are met.
• Support on multiple projects at a time across all aspects of client management, production management, budget management and final delivery.
• Develop, drive and meet project timelines.
• Develop schedules, briefings and onsite documentation.
• Support on the onsite delivery final execution to the THE WORLD OF standard.
• Within the agency, the team is required to be available to work all days and nights when an event is on, excluding times when annual leave has been approved.
• Provide administrative support to the Office Manager and team.
• Contribute to a positive and collaborative team culture.
• Champion the agency’s sustainability code.
• This role reports to the General Manager

• Sydney-based—able to work from the Surry Hills office 5 days per week
• Communication excellence
• Organisational excellence
• Collaborative & Proactive
• Production support excellence
• Strong work ethic
• Passion for events

• Regular creative off-sites provided, including; bonding trips, theatre, events, exhibitions, and team meals
• A great, creative and dynamic team
• Newly refurbished office with beautifully designed detailing and an abundance of natural light
• Opportunities to contribute positively to the companies growth

• Lead the development and execution of Endeavour’s Brand strategies, ensuring alignment with business and audience needs.
• Oversee brand campaigns, activations, and the marketing calendar, while driving creative excellence and adopting innovative practices like AI.
• Partner with key teams to optimise brand activities across all touchpoints.

The Marketing Manager - Creative is responsible for driving innovation, creativity, and strategic marketing excellence across the marketing community. This role plays a key part in driving a consistent Endeavour marketing way and spear heading capability uplift programs across the function. 
 

This role is also responsible for managing the content @ scale partner relationship interfacing into marketing, plus, the broader Endeavour business in an ongoing BAU capacity to ensure the delivery of effective & efficient communications to our one social customer. 

Here is a taster of what you can expect in this role:

• Drive marketing excellence and capability uplift across the team, leading innovative outcomes and creative excellence.
• Inspires and influences the broader Marketing team by harnessing FUEL to showcase thought leadership, speakers, innovation and new ideas.
• Build strong relationships with industry trade press and manage external event participation for senior marketing leaders.
• Oversee the marketing, media, and creative industry award calendar, with expertise in writing award entries.
• Manage BAU workflow, operational reporting, and analytics to optimise outcomes and adopt AI and automation technology practices.

• Lead end-to-end promotional planning, leveraging insights to achieve sales goals
• Love what you do and leave your mark!

As an Assistant Category Manager - Beer & Cider, you are  responsible for leading the end to end promotional planning rhythm, while working in close partnership with the Category Manager, Marketing and Supply Chain teams. 

Within this role you will be required to have a strong knowledge of the category and a confidence in leveraging insights and data to achieve key sales and profit metrics.

You will build and manage successful supplier relationships and have an intimate understanding of competitors, brands, consumer & shopper trends, along with customer focused promotional strategies that drive sustainable growth. 

Here is a taster of what you can expect in this role:

• Strategic Category Management: Plan and execute promotions to achieve strategic category objectives, ensuring alignment with marketing and customer trade plans.
• Performance Monitoring and Reporting: Consistently deliver on category sales and profit metrics, while providing weekly analysis and reports on promotions.
• Stakeholder Collaboration: Work closely with suppliers, internal teams, and Pinnacle to deliver core business priorities, ensuring efficient and timely execution of promotions and product deliveries.
• Promotional Administration and Support: Accurately manage end-to-end promotional administration, providing exceptional support to store teams for world-class promotional execution and timely resolution of issues.
• Team Engagement and Continuous Improvement: Inspire and engage teams with positive actions, and continuously seek ways to improve, sharing and role-modelling these ideas to drive team and personal development.
   

At Guzman y Gomez, we believe in authentic flavors and the power of food to bring people together. As the Restaurant Manager at GYG, you will lead the charge in overseeing daily operations. You will empower the team through coaching and training, while managing your restaurant's P&L. Your role will see you maintaining the highest standards of quality, adhering to all procedures, while embodying the GYG spirit. 

What's in it for me?  

So much! Check out some of the benefits below:  

• Competitive salary + bonus structure  
• Flexible rosters and employment stability  - talk to us about what work life balance means to you
• Opportunities for advancing your leadership abilities – level up to Area Management and beyond
• A comprehensive training program and support to set you up for success 
• Heavily discounted GYG meals 
• Free and comfortable GYG uniforms and exclusive merch 
• Annual Restaurant Managers summit –  enjoy days of connecting, networking and sharing with leaders from across the country!
• Cultural celebrations including Day of the Dead & Cinco de Mayo to name a few 
• The possibility of owning your own franchise or joining our corporate office in future 

We appreciate diverse experience, but specifically we are looking for candidates that have:  

• Demonstrated leadership experience in a fast-paced, high-energy setting  
• Strong financial and commercial acumen, with the ability to identify sales and P&L opportunities and collaborate on actionable strategies with the team
• Previous success in meeting KPI’s
• Proven track record of delivering outstanding customer service  
• Exceptional interpersonal and communication skills 

Click the "I'm Interested" button to express your interest in joining our team!  

We’re committed to providing a safe and secure environment for our team and guests. To support this commitment, we may conduct background checks including Police Checks and employment verification as part of our recruitment process. 

• Bring your passion and feel the energy 
• Work within a positive, dynamic team environment.
• 2 Year Fixed Term opportunity

Reporting to the Transformation & Delivery Lead, the Program Manager is responsible for the establishment, development and successful delivery of a portfolio of initiatives across the group, delivering cost reduction targets for the year. 

You'll be an experienced Project or Program Manager, who has worked in operational change/business transformation environments supporting new ways of working. 

This role works directly with alcohol and gaming environments, so you'll need to be comfortable working in this area of industry. 

Sound good? Read on.

Here is a taster of what you can expect in this role:

• Initiate, lead and implement end to end business improvement opportunities for a wide range of store and venue optimisation initiatives, across the Endeavour group businesses. 
• Support the delivery of process change that challenges the cost of doing business; by identifying and valuing opportunities for improvement.
• Effectively collaborate with a broad range of key business stakeholders to support productivity model overlays, and on-going performance convergence relative to budgeted / forecasted metrics.
• Inspire, coach, support and develop supporting project team and business partners on best practices, ensuring that the overall team’s work-plan is delivered, with a pipeline of skills to support future team capability requirements.
• An ability to work in an autonomous and self-paced environment, whilst still being collaborative and seeking help where needed.

Customer Assistant | Dan Murphy’s | Share your passion

Looking for an adventure? You’ll fit right in at Dan’s! As one of our spirited Customer Assistants, you’ll leave your mark on our customers, team and local community. With over 270 stores and 6500+ team members, we’re on a mission to share our passion for drinks and great times, just like our founder Daniel Francis Murphy did.

The ROLE:

• Leave your mark on our customers by providing memorable in store experiences which are centered around product discovery
• Increase your daily step count while stocking our shelves with the products that Dan’s is famous for
• Discover ways that you can bring our products to life through storytelling
• Adhere to responsible service of alcohol guidelines
• Importantly, be your authentic self.  Diversity is what makes our culture here at Dan’s

The YOU:

• YOU are passionate about people and creating memorable customer experiences
• YOU have the ability to work autonomously and in a team
• YOU have good availability to work across key customer hours
• YOU have a thirst for knowledge and feel excited to discover something new every day
• YOU want to join a business where you can dream big about your future and reach your potential

How we take care of our PEOPLE:

An exclusive discount card for Dan Murphy’s, BWS and other Endeavour Group brands including ALH pubs not to mention discounts from Woolworths and Big W. Endeavour Wellbeing Support, our Employee Assistance Program that offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance. Grow your career within Dan Murphy’s and the wider Endeavour Group network.

If drinks excite you - and you’re close-enough on the requirements, we’d love to hear from you!

Candidates will be required to complete a functional screening assessment as part of the recruitment process.

We are together creators
We’re big, but part of something much bigger. Dan Murphy’s is one of a number of brilliant retail businesses like BWS, ALH Hotels, Pinnacle Drinks within the Endeavour Group. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about having a good time - creating a safe, inclusive and fun place to work. We’re all about creating a more sociable future - for our customers and each other.

#WeAreTogetherCreators #ComeAsYouAre #FeelTheEnergy #DreamBig #LeaveYourMark #DanMurphys #DrinkBetter #EndeavourGroup 

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.

• Love what you do and leave your mark
• Flexible and Hybrid working

As the Major Incident and Problem Manager, you will lead and oversee the resolution of major IT incidents, ensuring the swift restoration of critical platforms, products, and services. Your role is pivotal in minimising disruptions to Endeavour Group’s business and ensuring service availability, performance, and reliability while upholding high standards of customer satisfaction.

Reporting to the Manager, Incident & Problem, you will take a leadership role, directly engaging with end-users and key stakeholders to provide timely and effective solutions to service issues. You are accountable for managing major incidents across all geographic locations 24/7/365 at a strategic level, ensuring the efficient execution of major incident processes and problem resolution across the organisation.

Through strategic leadership and delivering service excellence, you will drive improvements in operational efficiency, support the overall continuity of services, and work on enhancing incident and problem management processes to secure and optimise service reliability.

Sound good? Read on.

Here is a taster of what you can expect in this role:

• Lead the strategic coordination of responses to major IT incidents, ensuring timely resolutions and communication with all stakeholders.

• Oversee incident bridges, providing guidance and leadership to technical teams and business stakeholders throughout critical incidents.

• Act as the key escalation point for all major incidents, ensuring prompt and effective resolution.

• Conduct comprehensive post-incident reviews, documenting lessons learned and driving continuous improvement.

• Align incident management strategies with business objectives and IT service management functions.

• Lead root cause analysis for recurring issues, ensuring thorough post-incident reviews and problem-solving efforts.

• Ensure problems are logged, tracked, and remediated effectively, working closely with service owners and technical teams.

• Maintain oversight of the Problem Management database, ensuring all issues are well-documented and resolved.

• Drive proactive problem management by identifying systemic issues and preventing future incidents.

• Contribute to the continual improvement of Major Incident and Problem Management processes, ensuring alignment with ITIL best practices.

• Develop and implement process improvements to increase operational efficiency and enhance service reliability.

• Ensure adherence to service level agreements (SLAs) and key performance indicators (KPIs) for 

• Build and nurture strong relationships with internal and external stakeholders to facilitate smooth incident responses and service improvements.

Agency:

THE WORLD OF is an experiential agency at the juncture of culture, technology and the human condition. A pioneer of imaginative world-building, it transports audiences through new dimensions, forging moments of meaningful exchange. 

The studio’s practice is deeply rooted in archival research and incisive collaborations—with artists, designers, architects, musicians and creative technologists. At its core is the belief that emotional connection is grounded in the physical: tangible, sensory, in-person experiences. Its clientele are global, moving between disciplines and markets. 

THE WORLD OF was formerly known as Kat&Co, a name it traded under for over a decade. Their award-winning team remain at the helm of the rebranded agency. Offices are located in Surry Hills.

Role:

The Associate Producer at THE WORLD OF, plays a pivotal role in bringing visionary projects to life. You’ll work closely with a diverse creative and production team,  supporting the entire lifecycle of projects—from concept to execution. 

The Associate Producer will help shape the reputation of THE WORLD OF as an agency that is unrelenting in its commitment to originality, design, and detail.

Key Responsibilities

• Contribute to the development of innovative concepts and proposals that push the boundaries of experiential marketing and design.
• Oversee and manage various aspects of our projects, ensuring that every detail aligns with THE WORLD OF’s high standards and that timelines are met.
• Foster and maintain strong relationships with clients, ensuring that their expectations are not just met but exceeded.
• Source, brief, and manage relationships with suppliers, ensuring that we maximize value while maintaining the integrity of our creative vision.
• Monitor and manage project budgets, ensuring profitability while delivering exceptional outcomes.
• Support the delivery of projects on-site, ensuring that the final execution meets the high standards expected by both the client and THE WORLD OF.

Skills and Experience

• 3 to 5 years experience in events, with a strong track record of delivering high-quality projects.
• Exceptional organizational and time-management skills.
• Strong communication skills, both written and verbal, with the ability to build and maintain relationships with clients, suppliers, and team members.
• A keen eye for detail and a passion for creativity, design, and innovation.
• Ability to work on multiple projects simultaneously, delivering on time and within budget.
• A collaborative spirit with the ability to work closely with a diverse team of creatives.

• Sydney-based—able to work from the Surry Hills office 5 days per week
• Communication excellence
• Organizational excellence
• Collaborative & Proactive
• Production support excellence
• Strong work ethic
• Passion for events

Regular optional creative offsites, including theatre, events, exhibitions, and meals.