Total 24 Others/Any customer experience manager job vacancies in Mount Druitt

Customer Assistant | Dan Murphy’s | Share your passion

Looking for an adventure? You’ll fit right in at Dan’s! As one of our spirited Customer Assistants, you’ll leave your mark on our customers, team and local community. With over 270 stores and 6500+ team members, we’re on a mission to share our passion for drinks and great times, just like our founder Daniel Francis Murphy did.

The ROLE:

• Leave your mark on our customers by providing memorable in store experiences which are centered around product discovery
• Increase your daily step count while stocking our shelves with the products that Dan’s is famous for
• Discover ways that you can bring our products to life through storytelling
• Adhere to responsible service of alcohol guidelines
• Importantly, be your authentic self.  Diversity is what makes our culture here at Dan’s

The YOU:

• YOU are passionate about people and creating memorable customer experiences
• YOU have the ability to work autonomously and in a team
• YOU have good availability to work across key customer hours
• YOU have a thirst for knowledge and feel excited to discover something new every day
• YOU want to join a business where you can dream big about your future and reach your potential

How we take care of our PEOPLE:

An exclusive discount card for Dan Murphy’s, BWS and other Endeavour Group brands including ALH pubs not to mention discounts from Woolworths and Big W. Endeavour Wellbeing Support, our Employee Assistance Program that offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance. Grow your career within Dan Murphy’s and the wider Endeavour Group network.

If drinks excite you - and you’re close-enough on the requirements, we’d love to hear from you!

Candidates will be required to complete a functional screening assessment as part of the recruitment process.

We are together creators
We’re big, but part of something much bigger. Dan Murphy’s is one of a number of brilliant retail businesses like BWS, ALH Hotels, Pinnacle Drinks within the Endeavour Group. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about having a good time - creating a safe, inclusive and fun place to work. We’re all about creating a more sociable future - for our customers and each other.

#WeAreTogetherCreators #ComeAsYouAre #FeelTheEnergy #DreamBig #LeaveYourMark #DanMurphys #DrinkBetter #EndeavourGroup 

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.

Start your leadership journey with ALDI! From driving sales, to serving customers and supervising staff, our Duty Managers always lead from the front.

Your purpose is ensuring our store runs smoothly during your shift. You'll be supporting and guiding team members, handling customer inquiries and working collaboratively as part of the store management team. All the while, you'll be honing your leadership skills and truly making a difference for your team and our customers.

The specifics? Here's what you’ll be doing:

• Opening and closing the store and supervising shifts
• Offering feedback to the team that's clear, constructive, and inspiring
• Assisting in training and onboarding team members
• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Keeping a keen lookout for any incidents or hazards to keep everyone safe

Start your leadership journey with ALDI! From driving sales, to serving customers and supervising staff, our Duty Managers always lead from the front.

Your purpose is ensuring our store runs smoothly during your shift. You'll be supporting and guiding team members, handling customer inquiries and working collaboratively as part of the store management team. All the while, you'll be honing your leadership skills and truly making a difference for your team and our customers.

The specifics? Here's what you’ll be doing:

• Opening and closing the store and supervising shifts
• Offering feedback to the team that's clear, constructive, and inspiring
• Assisting in training and onboarding team members
• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Keeping a keen lookout for any incidents or hazards to keep everyone safe

Greencross Vets Mount Gravatt is the perfect practice for a senior vet nurse with existing leadership experience and a great sense of humour to join a team of positive and outgoing nurses and passionate veterinarians.

We have a great relationship with the Petbarn team who are conveniently located under the same roof! This also allows for a steady stream of cross-referrals and helps achieve a truly positive experience for all our clients and their pets - and with the Animal Emergency Centre covering the night care of our patients, there are no afterhours required for this role! 

We are looking for a Full Time Practice Manager with leadership capabilities and attention to detail, you'll be goal orientated and team focused with the ability to coach and mentor in a collaborative manor. Familiarity with practice manager duties including rostering and human resources is a bonus! Preference for experience with RX Works and Kronos.

Your new role will see you;

• Managing the day-to-day operations of our clinic including stock management, people management and rostering, and maintaining client records
• Leading and developing our team to provide an excellent client experience, exceptional patient care and to build a positive team culture
• Ensuring that monthly KPI’s are met
• Driving our business forward through creating and implementing local marketing initiatives
• Nursing duties as required; including training and mentoring nurses

About Your Skills & Experience;

• Certificate IV in Veterinary Nursing (or equivalent experience)
• Genuine care for clients, patients and your team
• Experience in Practice Management or as a Senior Vet Nurse with team management, strong leadership and team building skills
• Excellent animal handling skills
• An extensive knowledge and understanding of veterinary nursing procedures
• Strong communication and customer service skills
• Good business insight and organisational skills

Interested? We would love to meet you! Apply now and join the Mount Gravatt team today!

Customer Experience Manager  | Dan Murphy's Coolum | Share your spirit

If customer satisfaction was a competition, you’d be the winner. As one of our Customer Experience Managers, you’ll channel your engagement and entrepreneurial spirit to create tailored in store customer experiences and inspiring merchandising that keep our community returning to Dan’s!

We’re looking for a passionate people leader who has a genuine desire to make better happen; for themselves and others around them through team development and trailblazing leadership. This role provides critical operational exposure across the business and the opportunity to kick start a career adventure with Dan Murphy’s.

The ROLE:

• Motivate and lead your team to deliver a world class customer experience which promotes customer loyalty and contributes to revenue growth
• Encourage team to invest in education and dream big about their career - because working at Dan’s is an adventure
• Lead the way with in store tasks, delivering regular coaching and mentoring to store team to inspire them to continuously improve
• Create an environment that enables team to come as they are, because you know that diversity is the magic that makes good culture
• Build a culture that is centred around understanding your community, utilising customer feedback as a pillar in your decision making

The YOU:

• YOU use initiative and intuition to understand your team and inspire them to make a difference for each other and our customers
• YOU are passionate about people development and motivate others to dream big and reach their potential 
• YOU are no stranger to a fast-paced environment and use forward thinking in your decision making
• YOU bring energy to those around you by being your authentic self and by always doing the right thing for your team, customers and community
• YOU use an inspiring and collaborative approach to communication and use this to drive your team’s commitment

How we take care of our PEOPLE:

An exclusive discount card for Dan Murphy’s, BWS and other Endeavour Group brands including ALH pubs not to mention discounts from Woolworths and Big W. Endeavour Wellbeing Support, our Employee Assistance Program that offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance. Grow your career within Dan Murphy’s and the wider Endeavour Group network.

If drinks excite you - and you’re close-enough on the requirements, we’d love to hear from you!

Candidates will be required to complete a functional screening assessment as part of the recruitment process.

We are together creators

We’re big, but part of something much bigger. Dan Murphy’s is one of a number of brilliant retail businesses like BWS, ALH Hotels, Pinnacle Drinks within the Endeavour Group. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about having a good time - creating a safe, inclusive and fun place to work. We’re all about creating a more sociable future - for our customers and each other.

#WeAreTogetherCreators #ComeAsYouAre #FeelTheEnergy #DreamBig #LeaveYourMark #DanMurphys #DrinkBetter #EndeavourGroup 

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.
 

Mount Isa has a great sense of community with many sporting and recreation activities on offer which make the city lifestyle focused. Located in the heart of town, with spectacular views of the city and mine, ibis Styles Mount Isa features 57 recently refurbished guest rooms, an outdoor swimming pool and Italian restaurant, Giuseppe’s Cantina. Attracting both business and leisure guests, the property also has two meeting and event spaces.

We are looking for a motivated people person to take the reins and provide leadership to the small team of hospitality professionals. Reporting to the Vice President Operations Western Australia and Tasmania, you will be exposed to a highly diverse role with ‘hands on’ accountability for the Hotels Financial, Sales, Human Resources and Corporate Social Responsibility activity.

Key Responsibilities:

• Required to recruit, integrate, develop and coach a small but strong team
• Ability to add value to the Accor network building strong brand and customer loyalty
• Consistent and responsible approach to cost control
• Continuous improvement in regards to product and service quality   
• Required to initiate, lead and manage capital expenditure projects 
• Ability to make high level commercial decisions based on a consultative approach with the support team

ibis Styles Mount Isa is located in the heart of Mount Isa, and offers views of the city and the spectacular Mount Isa Mines, ibis Styles Mount Isa features 57 rooms, 2 conference rooms, a pool with BBQ area, a restaurant and bar and free off street parking.

We are seeking a passionate and dedicated Full Time Assistant Manager to join our Hotel Team. 

Working alongside the General Manager and Front Office Manager, you will be responsible for the day to day operations of the hotel.

Store Manager | BWS - Mount Pleasant | Passionate About People

It’s time to stop and smell the Rosé! With over 1,450 stores in 1,450 local communities and 10,000+ Team Members, we’re the biggest local bottle shop in Australia. We’re on a mission to find a leader who lives our values and makes every day an adventure. This is where you come in! Your job is to inspire our awesome store team through the creation of an anything-but-boring culture with imaginative and empowering leadership. 
 
A day in your life as a BWS Store Manager

• You’ll empower, inspire and develop your team to achieve goals and perform at their best, utilising business programs and your own initiative
• You’ll promote a customer-centric, safety-first culture with a continuous improvement mindset and 
• You’ll complete and delegate daily tasks across inventory management, housekeeping and team leadership with a specific focus on driving sales and achieving budgets
• You’ll leverage your people skills to foster the best-ever customer and team experience - because boring doesn’t work here
• You’ll identify and deliver on growth opportunities, business objectives and key performance indicators
• You’ll be responsible for upholding service of alcohol guidelines
• You’ll inspire customers and your local community by tailoring your store's presentation and activities

About you

You tell us… We want you to come as you are, be yourself and have fun.

• You pride yourself on creating an unboring atmosphere and a winning culture
• You are great with people, detail and delivery and are motivated to make magic happen for your community and team
• You have experience in a fast-paced retail/hospitality environment and take a collaborative approach to problem-solving
• You lead by example and light the way for your team
• You are an advocate for diversity and inclusion and make everyone feel welcome
• You not only own your career, but you are a driver of people development, supporting others to dream big and reach their potential

The perks are good too! Grow your career within BWS and the wider Endeavour Group network. An exclusive discount card card for BWS, Dan Murphy’s and other Endeavour Group brands including ALH pubs not to mention discounts from Woolworths and Big W. Endeavour Wellbeing Support, our EAP service that offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance.
If this gig excites you - and you’re close enough on the requirements - go on, throw your hat in the ring!

Candidates will be required to complete a functional screening assessment as part of the recruitment process.

We are together creators 

We’re big, but part of something much bigger. BWS is in good company, sitting alongside the likes of Dan Murphy’s, ALH Hotels, Pinnacle Drinks within the Endeavour Group. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about having a good time - creating a safe, inclusive and fun place to rock up to. We’re all about creating a more sociable future - for our customers and each other.

We’d love to hear from You

If you meet a number of the requirements, wine on earth haven’t you applied yet?! 

#WeAreTogetherCreators #ComeAsYouAre #FeelTheEnergy 
#DreamBig #LeaveYourMark #BWS #EndeavourGroup 

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.

Be part of the excitement of the Accor family, with limitless career opportunities and incredible benefits. 

This is a great opportunity for a strong Assistant Manager to take the next step in their career.

As our next Front Office Manager reporting directly to the General Manager, you will:

• Lead the Front Office Team to deliver peak moments to our guests 
• Create welcoming places and memorable experiences not only for our guests but also for your team
• Provide excellent customer service and resolve guest issues in a timely and professional manner
• Empower our team to always go the extra mile for our guests
• Coach and mentor Guest Service Agents and Assistant Manager to grow their careers
• Monitor and report on key performance metrics to identify areas for improvement
• Participate in the development and implementation of front office policies and procedures
• Work closely with the General Manager on projects, reports and initiatives in the hotel and with the whole hotel team
• Take on duties outside of the traditional FOM role to grow your skill set and be the right hand to the General Manager.

As a Department Manager you are responsible for supporting the Sales and Profit goals by setting a plan for your department to deliver a Great Customer Experience in line with your store. You ensure you have a Great Team and support their development, working with succession planning, talent development and structured performance management for your team based on results, values, and leadership.     

Key responsibilities: 

• Regularly analyse and follow up Sales & Profit KPIs for your department and together with the Visual  
• Merchandisers you take action to maximise sales. 
• Drive Hello Member program in line with country goals
• Ensure your department continuously meets H&M standards and follow this up using the Customer Experience Tool.  
• Together with your Visual Team, you ensure the implementation of the Commercial Handbook. 
• Evaluate and manage the performance of your team; give regular feedback, execute performance development reviews, development plans, follow-up and take any appropriate action to improve performance and develop your team. 
• Actively work with a talent pipeline in your department to support the business and store needs. 

BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We’re leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We’re proud of brands, like COLORBOND ® steel that inspire and protect everything from hospitals to bridges and stadiums.

The Opportunity

BlueScope Distribution is looking for a Customer Service Officer to join the sales based in Mount Isa. BlueScope Distribution is a single-source provider of product, processing and service solutions in steel and aluminium product. The business supports customers in a variety of industries and works with them to help deliver projects on time and to specification. BlueScope Distribution supports its customers by helping them find the freedom to do what they do best.

The role would see you working in our sales office, assisting our customers with their quotes on a day to day basis. Showcase your sales skills. dealing with customers on the phone, via email and providing high levels of customer service to our walk in customers.

This is a full-time permanent opportunity working Monday-Friday. You will have access to various health and wellbeing initiatives including Employment Assistance Program, Employee Real Deals and on-going learning, support and training. Enjoy a competitive salary package and participation in our company incentive program (bonus).

What Will You Do?

Joining an inclusive and cohesive team, you will be provided full training to be competent in this role. You will:

• process and manage customer orders, quotes and enquiries face to face, online and over the phone
• follow-up on quotations and inquiries converting these into sales opportunities
• nurture and grow relationships with customers 

More About You

As a reliable and enthusiastic individual, you will have:

• sound computer and analytical skills
• effective verbal and written communication and time management skills
• the willingness to learn, be coachable and possess a can-do attitude
• a commitment to your own safety and well-being and care for others

Why BlueScope​

As we’re creating strength for the future through our people, products and solutions, BlueScope supports you to build your expertise within a safe and positive team environment. At BlueScope, you’ll:​

• Learn and develop as you grow. Work alongside specialists and keep your skills and knowledge at the forefront of industry with our lifelong learning culture.​
• Experience connection and care. Experience a positive, inclusive work environment where we look out for each other’s safety and wellbeing.​
• Build innovative products. Seek better, smarter ways to work, help develop sustainable solutions and make things happen.​
• Deliver work that matters. Every action you take matters in delivering for our customers and strengthening communities for the future. We value what you do. ​

At BlueScope, we offer work-life flexibility through our B-flex program. We’re committed to fostering an inclusive environment where every employee feels respected and valued to be their authentic selves, and welcome people of all backgrounds, skills, experiences and perspectives. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal.​

It’s an exciting time in our history as, together, we work towards Our Purpose: “We create and inspire smart solutions in steel, to strengthen communities for the future.” ​

Come and discover us at www.bluescope.com/auscareers​

Join us, creating strength for the future.

Applications close Sunday 22nd September 2024. 

As a key member of the Logistics leadership team, the Logistics Compliance Manager will oversee warehouse and distribution compliance with laws, regulations, and WHS requirements. The ideal candidate is detail-oriented, supports business growth by partnering with logistics leaders, and provides a compliance framework for new processes and projects. This role requires navigating legislative requirements to deliver business outcomes while maintaining compliance, staying informed on state and national laws, and building strong relationships across multiple sites and teams.

Responsibilities include:

• Staying informed on the regulatory environment and proactively communicate changes to internal stakeholders.
• Coordinate and maintain company licenses for all warehousing facilities.
• Review WHS performance across sites to ensure team safety.
• Provide WHS advice to the team and leadership.
• Manage licensing for new sites, advising on location and fit-out for compliance.
• Support logistics teams during government audits and manage corrective actions.
• Conduct internal audits to ensure compliance with regulations and policies.
• Offer timely, accurate compliance advice to internal stakeholders.
• Identify compliance incidents or gaps and initiate corrective actions.
• Draft, review, and update policies, procedures, and compliance-related documents

Be part of the excitement of the Accor family, with limitless career opportunities and incredible benefits. With true work/life balance, this role is a part time position of 2 shifts per week. We are flexible with which days and willing to work around the right candidate.

We are seeking an energetic and enthusiastic Part Time Night Manager to ensure the smooth and efficient running of the Hotel's overnight operation, ensuring maximum guest satisfaction as well as the safety and security of the property.

What will you be doing?

• Managing the hotel overnight in the absence of the General Manager
• Complete audits of daily revenue and postings, making adjustments where needed
• Collate paperwork and reports for finance and management
• Provide efficient guest services including check in/out, request handling and providing hotel information
• Settle and maintain guest accounts, ensuring cashiering is accurate
• Maintain strict security procedures to ensure guest confidentiality and safety
• Maintain the hotels standard of professionalism
• Be analytical and possess an eye for detail
• Assist the Front Office Manager and General Manager in a variety of check and balance procedures
• Assist with food & drink service in Distrikt Cafe and help out when needed in the restaurant and bar

GYG Mount Pleasant is opening in August, and we're looking for Assistant Managers to join our team to ensure this restaurant is a huge success!

As the Assistant Restaurant Manager, you’ll be responsible for supporting the daily management of the restaurant. You will be leading the team through busy service periods, crew training, proactively improving guest experience, and supporting inventory and financial management as required.

We appreciate experience comes in many shapes and sizes, what we mean specifically is;

• Experience leading a team within a busy, high volume hospitality environment
• Experience delivering exceptional customer service
• Exceptional communication skills
• Passion for inspiring, leading and developing your team

What's in it for you?

So much! Check out some of the benefits below: 

• Salary from $65k + super + bonus
• Free GYG uniforms and exclusive GYG merch
• Fair pay, flexible rosters, and employment stability
• Heavily discounted GYG meals
• An uncapped referral program! Bring your mates and earn $200 per successful referral, with the possibility of winning a brand new car each year!
• Comprehensive training and support to set you up for success
• Team building activities and regular crew competitions
• Cultural celebrations including Day of the Dead & Cinco de Mayo to name a few
• A fun, hard-working and fast paced team environment, with supportive managers
• Development opportunities to grow your leadership skills
• The possibility of owning your own franchise or joining our corporate office in future

Ready to join the family? Apply now to start the conversation.

We’re committed to providing a safe and secure environment for our team and guests. To support this commitment, we may conduct background checks including Police Checks and employment verification as part of our recruitment process.

BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 15,000 people. We’re driven by innovation and are proud that the technologies in our products and brands, like COLORBOND® steel, inspire and protect everything from hospitals and bridges to stadiums and homes.

The Opportunity

We live and work by our values—together, we are innovative and collaborative, leading with a strong sense of integrity for and with our customers. We're committed to ensuring our business represents the communities in which we operate - and that includes supporting the representation of women across our workforce. We are proud of the gender diversity across our business, we have a female CEO of our Australian Steel Products division, over 50% of our executive team are female and we have been named an Inclusive Employer in 2021-22 by the Diversity Council of Australia.

We want to offer you a career pathway with us! Your journey starts as an IT Manager – Cyber Security Operations, this role is a Permanent role based in our Mount Waverley office in VIC

We offer a hybrid work arrangement and flexibility to fit your lifestyle

We've been on a journey over the last few years to enhance our in-house IT capability – and our IT team are proud of the Capability we now offer our business.

What Will You Do?

The Manager – IT Cyber Security operations is a key leadership role responsible for overseeing and managing the day-to-day operations of the cyber security team within BlueScope ASP. This position requires a deep understanding of cyber security principles, technologies, and best practices to ensure the confidentiality, integrity, and availability of our information systems and data.

This will be achieved by:

• Leading and managing a team of cyber security professionals, including security analysts, incident responders, and other operational staff within ASP
• Providing mentorship, coaching, and professional development opportunities to team members
• Collaborating with third-party vendors and service providers to ensure the effectiveness of cyber security products and services
• Evaluating vendors in compliance with the 3rd Party Vendor Assessment process
• Implementing strategies, policies, and procedures to ensure the efficient operation of the ASP cyber security operations team
• Leading and coordinating incident response activities, ensuring timely and effective resolution of security incidents and breaches within the ASP business
• Preparing and presenting regular reports and dashboards on the status of cyber security operations to senior management and stakeholders

More About You

We don’t expect you to know our industry or our business, we have an internal network to support your learning.  It’s your Cyber Security operational knowledge and capabilities in leadership that we value most. We are looking for team player with: -

• Proven experience in managing and leading cyber security operations teams
• Certified Information Systems Security Professional (CISSP) or other relevant industry certifications
• Strong knowledge of cyber security frameworks, standards, and best practices (e.g., NIST Cyber security Framework, ISO 27001
• A proven track record of delivering excellent cyber security outcomes
• Experience with security technologies, such as SIEM, IDS/IPS, firewalls, and endpoint security solutions

What’s in it for you

• Up to 14% Superannuation
• Annual incentive bonus
• Hybrid working, work from home as well as the office
• Flexible hours to fit your lifestyle
• Employee Assistance Program
• Opportunity to work within a diverse, fun, and caring team.
• Opportunity to help create and transform the way we deliver programs and projects.

If this sounds like the role for you, we would like to hear from you.

The BlueScope Difference

A career at BlueScope provides the opportunity to make a difference – to you, to your team, to our customers, to transforming products, processes and brands, and to an organisation intent on shaping a better built environment for all our communities.

Come and discover us at bluescope.com/life-at-bluescope/. 

Together we can make a world of difference.

Applications close Friday 22nd March 2024

As the Restaurant Manager you will take ownership of the general running of the restaurant, elevate the customer experience from excellent to remarkable, develop the team through coaching and training opportunities and manage inventory and the financial aspect of the restaurant. You will be in control of, and have accountability for overall quality, adherence to procedures and financial performance of the restaurant.

We appreciate experience comes in many shapes and sizes, what we mean specifically is;

• Experience leading a team within a busy, high volume hospitality environment
• Experience delivering exceptional customer service
• Exceptional communication skills
• Prior experience with achieving KPIs and driving profitability

Benefits

We’re incredibly proud of our amazing people and always have each other’s backs. Whether you’re working in restaurant, at our Hola Central head office or as one of our partners, we are so passionate about living our values every single day.

These are just some of the benefits that come with working at GYG:

• Career growth – Australia and internationally
• Annual Restaurant Managers Summit
• Opportunity to become a franchisee
• Quarterly bonus scheme
• Free uniform

At Guzman y Gomez Mexican Kitchen, our mission has always been to reinvent fast-food. Since we opened our first restaurant in 2006, we’ve been OBSESSED with food, bringing the incredible energy of Mexican culture to Australians across the country during breakfast, lunch and dinner, committed to serving the freshest fast food with the best local ingredients.

Ready to join the family? Apply now to start the conversation. 

We’re committed to providing a safe and secure environment for our team and guests. To support this commitment, we may conduct background checks including Police Checks and employment verification as part of our recruitment process.

At BlueScope, we create and inspire smart solutions in steel, strengthening our communities and helping build a better future. Our steel has shaped everything from hospitals and schools, bridges and stadiums to fences and homes – influencing the way we live and work, now and in the future.

We're committed to ensuring our business represents the communities in which we operate - and that includes supporting the representation of women across our workforce. We are proud of the gender diversity across our business, we have a female CEO, over 50% of our executive team are female and we have been named an Inclusive Employer in 2021-22 by the Diversity Council of Australia

The Opportunity

Come and discover the opportunity to join our customer centric, collaborative and innovative Service Integration team as a SIAM (Service Management) Process Manager in our IT function.

We've been on a journey over the last few years to enhance our in-house IT capability - and our SIAM team are proud of the increased service level we now offer our business

The role of the Service Management (SIAM) Process Manager is to govern (as a specialist) and manage the key SIAM processes for Bluescope across Australia. The role will be responsible for ensuring fit for purpose processes are defined and implemented by the newly established SIAM function.

This role can be based in Mount Waverley VIC, or Wollongong NSW

What Will You Do?

You will have oversight of all SIAM processes and will be required to work with key business stakeholders and IT Product Owners to identify continuous improvement opportunities in the delivery of IT Service Management. Key to the success of the role is effectively leading the design of the SIAM operational model and the subsequent implementation of SIAM within our Australian business.

To achieve this, you will:

Lead the design, development, and measurement of fit for purpose SIAM related processes for IT.  Key processes include:

1. Event Management
2. Incident Management
3. Change Management
4. Problem Management
5. Service Request and Catalogue Management
6. Asset & Config Management CMDB (CSDM v3 or v4)
7. Service Level Management
8. Service Transition
9. Knowledge Management

• Assist the IT Product Owner – SIAM in the transition of IT Services to operate in a multi-sourced SIAM operating model
• Develop a highly collaborative relationship with service providers process owners
• Establish and maintain strong, productive and collaborative relationships with service providers to ensure the required level of service
• Build collaborative relationships within other areas of the business outside of IT to extend the Service Management concepts and processes to other departments

More About You

You have a can do, self-starter attitude with demonstrable knowledge and experience of IT Service Management.  You will have managed relationships with external service providers.

We are looking for someone who is a team player, passionate about customer experience and thrives in a fast-paced environment.

You will have:

• An understanding of the complexities and challenges of a large organization
• Experience working with a variety of stakeholders and customers including service providers
• Experience implementing ServiceNow Common Services Data Model
• Knowledge of ITIL framework and project management methodologies
• Experience of working within Agile methodologies
• A good understanding of Application development lifecycle
• A good understanding of CMDB and CSDM data models
• A tertiary qualification in IT or related discipline

What’s in it for you

• Annual incentive bonus
• Up to 14% Superannuation
• Free parking onsite
• Employee benefits with discounts on health and wellbeing products and services
• Employee Assistance Program

If this sounds like the role for you, we would like to hear from you.

The BlueScope Difference

A career at BlueScope provides the opportunity to make a difference – to you, to your team, to our customers, to transforming products, processes and brands, and to an organisation intent on shaping a better built environment for all our communities.

Come and discover us at bluescope.com/life-at-bluescope/. 

Together we can make a world of difference.

Applications close Monday 29th January 2024

Ready to take the next step in your retail leadership career? As an Assistant Store Manager at ALDI, take charge of daily operations, driving sales, and inspiring your team to be their best.

As a member of the leadership team in store, you support the Store Manager in all areas of running a multi-million-dollar business. From motivating team members to rostering and reporting, you’ll be part of an exceptional team that delivers extraordinarily efficient service to our customers.

As an Assistant Store Manager you’ll:

• Help to develop the next generation of leaders in our stores by training and coaching team members to be their best
• Keep your store looking top-notch, upholding the highest standards of safety and cleanliness
• Manage our stock, keeping an eye on inventory, and minimising losses
• Work alongside your team on registers, filling shelves and merchandising special buys
• Identify opportunities for improvement - we love a good idea!
• Ensure our stores run smoothly, helping to keep our customers Australia’s most satisfied . There’s nothing like the satisfaction of a job well done!
• Step up and run the store whilst the Store Manager is on leave.

Start your leadership journey with ALDI! From driving sales, to serving customers and supervising staff, our Duty Store Managers always lead from the front.

Your purpose is ensuring our store runs smoothly during your shift. You'll be supporting and guiding team members, handling customer inquiries and working collaboratively as part of the store management team. All the while, you'll be honing your leadership skills and truly making a difference for your team and our customers.

The specifics? Here's what you’ll be doing:

• Opening and closing the store and supervising shifts
• Offering feedback to the team that's clear, constructive, and inspiring
• Assisting in training and onboarding team members
• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Keeping a keen lookout for any incidents or hazards to keep everyone safe

The Rewards Manager is an integral part of BlueScope’s purpose: To create and inspire smart solutions in steel, to strengthen our communities for the future.

As part of our Australian Steel Products (ASP) business, you will identify, design and implement the remuneration and benefits programs for ASP to support the ongoing attraction and retention of talent that supports the continual success of our business.

This role will report to the GM People, ASP and will be part of the ASP People leadership team.

The Opportunity

You will lead the team that designs a fit for purpose, rewards and benefits program that compliments and supports the ASP and global remuneration strategy. This will include service awards, recognition, and governance.

You will work closely and develop meaningful relationships with business leaders and cross-functional teams. Utilising your leadership and influencing ability, you’ll guide these stakeholders through strategic HR initiatives, the annual ASIR process and general reward frameworks and trends.

You will also contribute to the implementation of a new HRIS and related systems, ensuring remuneration aspects are actively represented with the user experience front of mind.

Your Background

We’re expecting you to be a confident and influential communicator, who is able to build trust and meaningful relationships across an enterprise organisation. You will have experience in a senior remuneration and benefits position, with a history of implementing complex reward strategies and solutions.  

You are a tertiary-qualified practitioner with strong analytical capabilities. You enjoy engaging with the business and relish ambiguous problems. 

Work Environment

Location is South-East Melbourne or Sydney.

Contact Ken Kwan on email [email protected] for a confidential discussion.

Applications close Friday 15th of December.

Start your leadership journey with ALDI! From driving sales, to serving customers and supervising staff, our Duty Store Managers always lead from the front.

Your purpose is ensuring our store runs smoothly during your shift. You'll be supporting and guiding team members, handling customer inquiries and working collaboratively as part of the store management team. All the while, you'll be honing your leadership skills and truly making a difference for your team and our customers.

The specifics? Here's what you’ll be doing:

• Opening and closing the store and supervising shifts
• Offering feedback to the team that's clear, constructive, and inspiring
• Assisting in training and onboarding team members
• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Keeping a keen lookout for any incidents or hazards to keep everyone safe