Total 388 assistant hr manager job vacancies in New Lambton

The General Manager for F45 Training, Inc. across the APAC region will be responsible for leading cross-functional initiatives related to operations management, franchise network performance, and strategic planning with the APAC franchise network. The key roles and responsibilities are:

• Assess and identify key challenges and opportunities that currently exist in the APAC network; develop strategic plan focused on driving successful recovery and ongoing operations of the region; present plans and results directly to the C-Suite and Leadership Team for discussion and approval of major strategic initiatives for the APAC region. 
• Establish strong relationships and credibility across all levels of business line management. As the APAC leader, responsible for designing performance management processes, mobility processes, and communication tools. Collaborate in design, infrastructure, and communication. 
• Maintain a collaborative, cohesive work environment by assisting, leading, and influencing the franchisor organization at various levels and with franchise partners.
• Facilitate the development and acclimatization of our franchise partners to support and deliver initiatives that support our strategic goals. Establish critical success factors, goals, and systematic key performance indicators (KPIs) to enable tracking of franchise partners’ health after new studios are opened and post-opening franchises are established.
• Establish accountability, urgency, and effectiveness while providing guidance, encouraging engagement, and providing support. This includes client relationship management (CRM), network communications, and network coordination (virtual) monthly communication. Regularly communicate successes and roadblocks to your manager to better inform the team’s goals and targets.
• Coordinate with internal constituencies to produce a report that summarize the performance of the APAC franchise network; update the report on a regular basis and distribute to C-Suite and Leadership Team with key insights.
• Participate and assist in planning annual conventions, summits, seminars, and business meetings. Attend franchise grand openings as directed and coordinate with preferred “partners” on business operations and strategic events.
• Develop and implement strategic action plans to deliver on brand and unit-level performance objectives by overseeing franchisee success strategies that create operational efficiencies and EBITDA growth.
• Analyze long-term requirements and make recommendations and proposals for implementing strategies geared towards driving business success in the APAC region.

To be successful in this role, the ideal candidate will bring the following skills, abilities, experiences, and credentials:

• Bachelor’s Degree in business administration, marketing or a related field required; Master’s Degree preferred.
• Minimum 5 years prior related experience in a management position within a franchise business model required. 
• Prior experience in operations leadership and/or performance management in fitness franchises preferred.
• Strong financial acumen and experience in budgeting, financial analysis, and business planning required. 
• Exceptional leadership and communication skills with the ability to inspire and motivate teams required.
• Requires knowledge of fitness industry trends, consumer behavior, and competitive landscape in the APAC market.
• Strategic thinking with the ability to make data-driven decisions and adapt to changing market dynamics required.
• Requires the ability to travel up to 50% of the time across the APAC region.

F45 Training is committed to offering competitive pay and benefits.

• Competitive salary, based on experience
• Casual dress and laid-back work environment
• Fun, fitness and health orientated environment

F45 is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you're on the hunt for your next career move, you've come to the right place.

Working with digitsonly, you’ll receive following incentives

Job Title: Executive Assistant to the CEO

Location: Darlinghurst, NSW.

Travel: Some travel could be required to New Zealand, USA, UK or Europe.

About the Role

Dive into a pivotal role at Simple Machines as an Executive Assistant, where you’ll be working directly with the CEO and a global team working with clients to unlock the future of data and AI.

Partnering directly with the CEO, you'll manage important projects, improve how we communicate within the team, and lead initiatives that impact our business directly. This role is perfect for those looking to advance their career in a vibrant, fast-paced setting that encourages innovation and growth. Enhance the CEO's ability to lead and expand the company by providing comprehensive support that encompasses administrative tasks, strategic project involvement, and personal assistance, all aimed at maximising efficiency and effectiveness at the executive level.

Company Overview

Simple Machines is a leading independent boutique technology firm with a global presence, including teams in London, Sydney, and New Zealand. We specialise in creating technology solutions at the intersection of data, AI, machine learning, data engineering, and software engineering. Our mission is to help enterprises, technology companies, and governments better connect with and understand their organisations, their people, their customers, and citizens. We are a team of creative engineers and technologists dedicated to unleashing the potential of data in new and impactful ways. We design and build bespoke data platforms and unique software products, create and deploy intelligent systems, and bring engineering expertise to life by transforming data into actionable insights and tangible outcomes. We engineer data to life™.

Key Responsibilities: 

• Administrative and Strategic Support:
• Manage the CEO’s calendar across multiple time zones, ensuring efficient scheduling of meetings, appointments, and travel.
• Serve as the point of contact among executives, employees, clients, and other external partners, managing information flow in a timely and accurate manner.
• Prepare and edit communications, correspondence, reports, and presentations.
• Organise meetings, including managing logistics and documenting minutes when necessary.
• Project and Team Involvement:
• Take on special projects with strategic importance, from planning through to execution.
• Build collaborative relationships with team members and external partners, fostering a teamwork-driven environment.
• Participate in HR and cultural initiatives to enhance workplace dynamics and employee engagement.
• Personal Assistant Tasks:
• Handle personal scheduling and ah hoc tasks to streamline the CEO's daily activities. This can involve coordinating dry cleaning, car insurance, organising lunches, or other tasks that relate to the smooth running of the CEO’s life.
• Event Management:
• Event Planning: Organise and coordinate internal and external events, including logistics, guest lists, venue booking, and on-site coordination.
• Conference Coordination: Manage arrangements for conferences, including travel, accommodations, registration, and preparing materials for presentations.
• Team Offsites: Plan and execute offsite meetings and team-building events to foster team interaction and strategic planning.
• Project Coordination:
• Project Oversight: Assist with the management of projects, external suppliers, tracking timelines, and deliverables to ensure project goals are met on schedule.
• Research Support: Conduct research on various topics to support business initiatives and strategic decision-making.
• Implementation Support: Help implement company policies or new systems within the organisation, ensuring smooth adoption and minimal disruption.
• Communication and Correspondence:
• Internal Communications: Draft company-wide communications that reflect corporate goals and updates.
• External Liaison: Act as a liaison with external organisations and stakeholders, managing and fostering relationships.
• Presentation Preparation: Create and refine Keynote presentations and other materials used in executive meetings and external engagements.
• Design Partners: Liaise with external design partners to develop company marketing and promotional collateral.
• Leadership and Development:
• Act occasionally in a Chief of Staff capacity, representing the CEO in various forums.
• Engage in continuous learning and development to enhance personal skills and contribute to the organisation's goals.

Skills and Qualifications:

• Proven experience in an Executive Assistant or similar role, demonstrating capacity for high-level administrative support and project management.
• Excellent organisational, time management, and problem-solving skills.
• Strong communication abilities and adept at building relationships across different levels of an organisation.
• Proficient in MS Office and other business communication tools.

Education:

• Bachelor’s degree or equivalent preferred.

Offering:

• A competitive salary and benefits package.
• Opportunities for personal and professional growth within a dynamic and supportive environment.
• Hybrid working environment 4 days in the office, 1 day WFH.

Unless otherwise stated we are unable to consider applications that require visa sponsorship at this time.

If you're on the hunt for your next career move, you've come to the right place.

Working with digitsonly, you’ll receive following incentives

If you're on the hunt for your next career move, you've come to the right place.

Working with digitsonly, you’ll receive following incentives

We are on the lookout for an ambitious and driven product manager to join a growing team.

Product managers are the CEO of the product they manage, leading teams of engineers, data scientists, growth hackers, designers (and other roles). They are responsible for every aspect of the product including user research, UX/UI design, engineering, quality, data analytics, marketing, and growth.

About Us:

Twelve-time Webby award-winning Freelancer.com is the world’s largest freelancing and crowdsourcing marketplace by total number of users and projects posted with more than 69 million users who have posted 23 million jobs. We work with everyone from consumers to NASA in over 2,000 areas as diverse as website development, marketing, copywriting, astrophysics, aerospace engineering and manufacturing.

Freelancer owns Escrow.com, the world’s largest online escrow company with over US$6 billion in transactions secured, powering the sale of jet parts to oil wells. Freelancer also owns Loadshift, a marketplace with more freight on a typical day than the distance from the earth to the moon, with over 550 million kilometres posted since inception.

This won't be your typical cog-in-the-machine type of job. If you're a high achiever with talent, looking for something more than a boring job in corporate, want to work with the best and brightest and don't need to be handheld, this is the job for you.

If you join a mega-cap technology company as the 10,000th hire you might struggle to figure out the impact you are making. If you join a startup, you might get to work on the latest fad, but likely have few mentors to learn from, work on toy problems and never change the world.

At Freelancer you’ll get to work on a highly diverse, global set of internet-scale challenges where you will make a meaningful difference with real responsibility, while rapidly building your skills. We run a meritocracy - we actively promote from within.

You’ll also change lives- our mission is to provide one billion jobs. Not many companies actually make a difference like Freelancer does in providing opportunity and income to people all around the world.

Requirements

• Experience leading product discovery, creating product vision, and contributing to the overall product strategy & roadmap in support of company wide goals and objectives
• Proven experience managing a high performing team in a software product (preferably web-based)
• Experience designing simple and intuitive user interfaces - ability to create high quality wireframes and mockups
• Clear and demonstrated ability to grow and market a product
• Solid technical background with understanding and/or hands-on experience in software development and web technologies, including modern web architecture
• Ability to process and analyse complex data sets, and interpret them to make business decisions (ideally using SQL)
• Experience conducting formal and informal customer interviews, deriving qualitative insights
• Preferably have a technical degree (computer science, engineering, math, science, etc.) or equivalent experience

Bonus points if you have experience with any of the following (let us know!):

• Gathering requirements and scalably building products in collaboration with large enterprise customers
• Working closely with logistics or operations
• Implementing a content marketing strategy, SEO, paid search
• Overseeing A/B testing experimentation

Benefits

• A meritocratic culture with the ability to take ownership and fast track your career.
• Weekly Town Halls with the all important Q&A session with the CEO (you really can ask him anything)!
• Friday lunches - We finish each week with a catered lunch. Every Friday we offer a different cuisine from local restaurants.
• Fully stocked kitchens + yes we do have beer taps (and a bar with a killer view!)
• Hack-a-thons - Get hacking and programming in this quarterly company-wide where teams create solutions to existing problems and win prizes. The 2-day event is filled with games, events, shows, food and more.
• Fun events (we once built a soccer stadium in the office with two tonnes of turf).
• Located at Grosvenor Place - Home of Freelancer HQ, this iconic building and location with harbour views with weekly and complimentary classes, activities, events, promotions, competitions and deals.

Just when you thought it couldn’t get any better:

• Change lives every day – Everything we do as part of our jobs contribute to improving the lives of our users on a global scale. Our mission is to provide one billion jobs. Not many companies actually make a difference like Freelancer does in providing opportunity and income to people all around the world.
• Fast-track your career - We boast a meritocratic culture, renowned for hiring into senior roles from within and producing many business and product leaders in the technology industry.

If you're on the hunt for your next career move, you've come to the right place.

Working with digitsonly, you’ll receive following incentives

If you're on the hunt for your next career move, you've come to the right place.

Working with digitsonly, you’ll receive following incentives

If you're on the hunt for your next career move, you've come to the right place.

Working with digitsonly, you’ll receive following incentives

Who are we?

Lyka is an Australian founded pet wellness company that’s shaking up an outdated industry and paving the way for happier, healthier pets. Despite medical advancements, animal lifespans are on the decline. Today, the average pet only reaches 37% of their full potential lifespan and statistics have shown us that many suffer from dental disease, cancer, and obesity. Simply put, the status quo is not enough.

As humans, we’ve experienced firsthand the positive impact fresh wholefoods can have on our health and wellbeing, and we believe our furry friends deserve the same. We're on a mission to do just that, starting with nutritionally balanced, wholefood meals delivered direct to doors around Australia. As the world’s most sustainable pet wellness company, we’re putting pets and our planet first - one bowl at a time.

Today, we are proud to share we’ve served 30 million meals to puppers and their parents across Australia, and this is just the beginning. Our vision is to create multiple nutritional products, adding disease prevention meals and supplements, and expand into new markets.

Currently, we are a team of 200+ pet-obsessed people and we're continuing to grow (yes, looking at you!). These carefully selected teammates are dedicated to building the next generation of technology and products to help empower pet parents to take control over their pet’s wellbeing.

To date, we have raised over $60M in funding from venture capital investors and pet industry insiders, who believe in our mission and ability to drive change in a stagnant industry, providing nutrition that nourishes puppers from the inside out.

Are you ready to shake things up and give pets the life they deserve? Come join our pack!

Our Mission

The time we share with our pets is being cut short. Despite medical advancements, they’re getting sicker earlier. They’re dying prematurely. The industry has it backwards - prioritising treating symptoms instead of addressing the root cause. That’s where we come in.

At Lyka, we take a preventative, holistic and personalised approach to pet care. We look at the full picture, factoring in the diet, lifestyle and environment of each individual animal.

We don’t stop at symptoms, instead we dig for the root cause. We create nutrition plans unique to each pet, because it’s not just about living longer, but living well too.

Our mission is to increase the lifespan of dogs and cats.

The Team

Lyka’s Partnerships team is quickly growing and we’re looking for an exceptional Account Manager to join the pack. In this phone/email based position you’ll look after a diverse range of partners looking to educate and empower their clients on the benefits of a real food diet.

What you'll do

• Build and maintain close relationships with our existing Partners, including breeders, vets, dog trainers, among many others
• Identify opportunities where Lyka could help our partners grow their businesses and revenue
• Establish protocols and processes for Partnership engagement to ensure Lyka’s interactions and communications are aligned with our brand, mission and business objectives
• Create helpful and persuasive marketing materials to increase product adoption and educate on the benefits of Lyka and best practices for promotion
• Act as a key point of contact for partner escalations and resolving them in a timely manner
• Performance analysis and reporting on trends to track progress, as well as areas for improvement
• Work cross-functionally and collaboratively with internal teams to ensure objectives are delivered
• Live and work in accordance with Lyka’s values and principles at the workplace

What you'll bring:

• 2+ years’ experience in either Account Management or Inside Sales, preferably within a high-growth B2B start-up (eg SaaS or FinTech)
• Exceptional communication and relationship building skills (internal/external) with a passion for building long-term relationships whilst achieving aggressive KPIs and targets
• You would describe yourself as a self-starter/success oriented
• You understand how to build new business, upsell and drive revenue because you have a track record of doing so
• An analytical and inquiring mind with the ability to communicate data into relevant insights, and the ability to consolidate complicated problems into actionable solutions
• You’re comfortable with ambiguity and happy to adapt to new situations!
• You have a love for animals and want to join us in striving for progression in pet wellness

Some ‘nice to have’s:

• Experience working within a high-growth sales team environment
• Experience with a CRM, preferably HubSpot
• Previous experience with a GTM launch for a new product

• Work in a fast-growing start-up, experiencing what goes behind the scenes to sustain hyper-growth for a start-up with a physical product!
• Growth and Development – Lyka is growing extremely quickly, which means you will have the opportunity to experience different challenges every day and progressively acquire more responsibilities as our facility and team expands. We provide an annual L&D budget for you to continue your personal development.
• Work for a sustainability focused company – we care about the health of our dogs and our planet. We’re proud to be Australia’s only carbon-negative and plastic-negative pet company and we’re always looking at ways for us improve sustainability practices.
• Be part of a diverse top talent team, coming from widely different backgrounds and geographies.
• 12 weeks of paid parental leave for primary and secondary carers, along side 2 weeks of miscarriage leave in the first twenty weeks. We also offer 18 paid weeks to both primary and secondary carers if you have been at Lyka for over two years.
• Wellbeing assistance & tools to take care of your mental and physical wellbeing so you can do your best work.
• Flexible working: work from where you get your best work done. We have pet-friendly offices and industrial kitchens in Sydney and Melbourne.
• Pupper parent support to care for your furry friends – flexible arrangements for new pets, pet-friendly offices, discounts, and financial allowance for dog training & care to help them live their best life!
  

We are committed to building inclusive and diverse teams

Lyka is an equal opportunity employer devoted to providing a working environment that embraces and values diversity and inclusion. We celebrate diversity, are devoted to creating an inclusive environment for all staff and encourage people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at the time of application.

If you're on the hunt for your next career move, you've come to the right place.

Working with digitsonly, you’ll receive following incentives

If you're on the hunt for your next career move, you've come to the right place.

Working with digitsonly, you’ll receive following incentives

If you're on the hunt for your next career move, you've come to the right place.

Working with digitsonly, you’ll receive following incentives

We are looking to hire a Senior Account Manager to work on one of our biggest clients.

There’s international travel, big names, career defining projects and global scale. The opportunity represents a lot of what’s great about advertising, but inherently it means that we’re looking for a very specific type of person. Someone who loves a challenge, is eager to learn and thrives in a fast paced and dynamic environment.

“It’s an account where the intangibles really shine. If you’re a stickler for problem solving and love teamwork this is the position for you. It is definitely a milestone role in your career.” - Kelvin Chan, Senior Account Director and Hiring Manager

The Senior Account Manager is a highly motivated self-starter who can lead, but can also throw themselves into any project and do what needs to get done. The role requires an ownership mindset and a strong sense of responsibility across any task small or large.

Ideally they have an interest in gaming (not mandatory) from a personal or professional perspective. It’s important that the individual is comfortable expressing themselves in a team dynamic and able to share their passions and interests while being open and accepting of everyone else’s. We spend a lot of time together, so knowing what makes you tick is BIG for us.

At We Are Social we truly believe we create Ideas Worth Talking About (IDWTA); this role is central in making sure we deliver to that by ensuring that they set the team up for success. This is not done alone. This role will work alongside a talented and high performance Client Service team, along with Strategy, Editorial, Creative and Production. Together we truly shape the role social media plays in advertising with clients.

Key responsibilities

• Project and resource management
• Strong project management skills inc. timings, WIPs, agendas
• Experience in managing budgets inc. estimating, forecasting, billing etc
• Makes accurate resourcing requests based on project scope
• Communicates clearly and efficiently with clients and internal colleagues
• Is able to pivot and move forward in the face of changing priorities, client or internal
• Relationship management
• Builds trust with key client contacts by treating every task with care and professionalism
• A true collaborator who earns the respect and trust of their peers and client team
• A positive force within the agency as a key contributor and participator in agency and individual team culture
• Always communicates in an open and honest way and acts with integrity
• Creative and strategic contribution
• Translates client tasks into clear and concise briefs to set the Editorial and Creative team up for success
• Actively contributes to the creative process and builds on ideas, and is an evangelist about delivering ideas worth talking about
• Articulates a point of view on all things social, and finds solutions by collaborating with Strategy, Editorial, Creative and Production teams
• Provides clear, concise feedback and debriefs to keep teams on track
• Reporting
• Develop concise, insightful and learning-oriented reports that inform future actions
• Influencer Management
• Identify, recruit, negotiate, brief and oversee influencers across multiple projects
• Manage individual influencers according to their briefs, ensuring quality control, adequate review processes and optimal outputs

Your skills and experience

• You have 3-4 years of experience working in an agency
• You are solutions-oriented and can apply fluidity and structure to your role
• You enable and set the team up to succeed
• You have a passion for social-first content, and stay abreast of trends and key activity in the social media landscape
• You are familiar with influencer marketing and how brands should leverage them across all stages of the funnel
• You are willing to travel abroad frequently
• Passion and/or experience working in gaming is favorable
• You are expecting an annual remuneration between $85,000 - $95,000 inclusive of Superannuation
• You are currently based in Sydney

About We Are Social

We Are Social is a socially-led creative agency operating globally at the forefront of marketing and culture. We are the world's leading social specialist network: Over 1300 social experts in 19 offices around the world proving the power of social thinking to drive business value. We help brands immerse their stories in the real conversations their audience are having. We generate sharp strategies and inspiring campaigns, based on social insights for forward-thinking brands like Samsung, TikTok, Audi, Mastercard, Kayo, PWC and Colgate.

We’re focused on creating ideas worth talking about. How do we do that?

• We put social thinking at the centre of what we do.
• We connect people and brands in meaningful ways.
• We create ideas worth talking about.
• We Are Social.

Here in Sydney, we are a group of people from different walks of life, united by a passion for popular culture. We Are Social is an equal opportunity employer, we value diversity of thought and experience at our company. Learn more about our culture and our work.

Interested?

Are you interested in the opportunity you just read? If you have any questions, don’t hesitate to contact us at [email protected]. In the interview process you will meet Kelvin Chan (Senior Account Director and manager of this position), Kelly Spence (Client Service Director) and colleagues from the Client Services team.

Our client is a leading Creative Experience Design company based in Sydney. Specializing in crafting ambitious and adventurous experiences, they collaborate with a diverse range of clients including organizations, cultural institutions, architects, businesses, and brands. With a passion for creating Astonishingly Unforgettable Experiences, our client thrives on pushing boundaries and breaking the rules to deliver exceptional results.

Role Overview: As a Business Manager, you will play a crucial role in supporting the Business Development Director across all new business opportunities. You will bring your entrepreneurial mindset to oversee the end-to-end pitch process, ensuring effective communication strategies and exceptional bid responses. This role offers the opportunity to work in a dynamic, creative environment where curiosity, collaboration, and tenacity are valued.

Key Responsibilities:

• Support the Business Development Director in identifying and qualifying potential opportunities.
• Actively monitor tender portals for relevant opportunities and coordinate the pitch process.
• Lead the tender writing process in collaboration with cross-functional teams to produce exceptional bid responses.
• Evaluate pitch/tender outcomes to drive continuous improvement and increase conversion rates.
• Maintain and improve internal documentation and CRM systems to streamline future tender responses.

• Bachelor's Degree in Business, Marketing, or related field, or minimum 2 years of relevant work experience.
• Proven project management skills and exceptional presentation skills.
• Demonstrated ability to work collaboratively and autonomously in a fast-paced environment.
• Strong organizational skills with the ability to manage multiple projects and priorities.
• Experience or desire to work in a small team environment.
• Alignment with the company's values and a passion for experience design, digital, and arts & culture.
• Willingness to stay updated with market trends and industry developments through networking and attending events.

• Fun, fast-paced, and supportive work environment.
• Hybrid work model (Mon-Wed in office, hybrid Thur/Fri).
• Opportunities for professional development and growth.
• Commitment to diversity and inclusion.

This is a once-in-a-lifetime opportunity to be part of an amazing agency that is Australia’s largest and fastest-growing independent agency. Your hard work and achievements will be highly appreciated and rewarded.

Join our award-winning agency and make a real impact on the growth and success of the business, both locally and globally.

We are a team of passionate data nerds who are having an incredible time. We love diving into the world of numbers, leaving behind fluff, jargon, and guesswork. Consider us as data superheroes who provide you with real, tangible, and exciting insights!

In the past 3 years, we have invested over a million bucks in experimenting with digital strategies. Our goal is to separate the good from the bad. The online rulebook is constantly changing, but you don't need to worry. Our team creates mind-blowing tools every day to conquer the marketing realm.

We are the digital detectives who solve mysteries using solid evidence that cannot be disputed. Our clients know us as the Online Marketing Wizards, the nerds who get things done with style and flair!

• Our #1 belief and goal is that if employees are happy and over the moon - the culture is amazing and together we can achieve incredible results!
• Massive focus on hiring good human beings - we believe the rest can be learned and developed through our training initiatives
• Huge focus on employee development, engagement & growth opportunities
• Hybrid-working - enjoy the great office vibe and the benefit of working from home
• Largest independent agency in Australia - tripled revenue year in last 3 years
• We are in significant growth mode, looking for our future leaders as we scale globally- currently 80+ employees in Sydney and Melbourne, 80 in the Philippines, as well as other International expansion ongoing. This was 30 employees 4 years ago!
• R&D investment, forefront of digital marketing, innovation
• Our values are- We ‘Share evidence, not opinion’, ‘Find solutions, not problems’, ‘Make customers love you’, ‘Own it and get it done’
• We live Diversity, Equity & Inclusion as our people including our Leadership Team are of many cultural backgrounds and represent a positive gender mix. In fact we have people from all walks of life and diverse backgrounds including LGBTQ, disability and socio-economic backgrounds.
  

OMG is an equal-opportunity employer, so by working for us, you’ll be part of an organisation that supports diversity and inclusion.

Company Overview:

Our Client is a leading name in the cryptocurrency exchange sector, is committed to delivering superior customer experiences through innovative technology and unparalleled support. As they continue to grow, we are looking for a dedicated Customer Support Manager who understands the dynamic nature of the digital finance.

Role Overview:

The Customer Support Manager will play a crucial role in shaping the customer support department, acting as the first point of contact for customers and representing the company's values and commitment to service excellence. This position demands a professional with a deep understanding of the cryptocurrency industry, compliance protocols, and outstanding managerial and customer relationship skills.

Key Responsibilities:

• Oversee the customer support team, providing leadership and guidance to ensure high-quality service delivery across all communication channels (live chat, phone, email).
• Recruit, train, and manage a small team, fostering a culture of excellence and continuous improvement.
• Serve as the primary liaison between the company and its clients, ensuring a smooth onboarding process and efficient resolution of inquiries and issues.
• Drive the closure of client queries and transactions, ensuring satisfaction and loyalty.
• Demonstrate excellent multitasking abilities, managing multiple communication platforms and tasks simultaneously.
• Uphold and enhance compliance protocol knowledge within the team.
• Engage in occasional in-person meetings, maintaining a presentable and professional demeanor at all times.

• Proven experience in the cryptocurrency, blockchain, or fintech industries, with a strong grasp of industry-specific onboarding processes and flow.
• Exceptional leadership skills, with experience managing a team of at least 3 individuals.
• Demonstrated excellence in customer service and relationship management.
• Outstanding communication skills, both verbal and written, with the ability to multitask effectively.

• Must be highly organized, detail-oriented, and capable of working under pressure in a fast-paced environment.

• Competitive salary and benefits package.

• Opportunity to work in a dynamic, fast-growing industry.
• Professional development and career growth opportunities.
• Flexible work arrangement with a blend of in-office and remote work.

Our Growth team is at the interface of partnership management, product innovation, and strategic growth, dedicated to delivering an exceptional experience for both partners and customers. As a pivotal element of our team, the Growth Ops Manager will manage multifaceted challenges, orchestrate strategies with diverse stakeholders, and execute plans that fortify and expand our partner relationships for sustained success. This role demands a high-calibre professional with the agility to navigate complex scenarios and drive impactful projects with precision and vision.

Initially responsible for overseeing a key large partner or a portfolio of medium-sized partners, this position offers significant growth potential, with ample scope to shape the trajectory of their career and the evolution of the role.

About Open

Say hello to insurance that works wonders. At Open, we’re on a mission to provide the best insurance experiences, at the best price, for the world. Insurance is one of the world’s least digitally mature industries - for years it’s remained confusing, paper-based and heavily intermediated. We launched in 2016 to build a global, AI-powered platform that digitises the entire insurance process, making it transparent, less costly and more reliable.

Our promise to customers is powerful car, home and travel insurance. Many know us through our consumer brand, Huddle, we also deliver insurance through white label partnerships that are digital end-to-end, from quote to claim, with experiences that can be embedded by partners in minutes. By winning major partnerships with category leaders such as Bupa, Telstra, Polestar and ahm, we’ve proven this model in Australia and New Zealand.

But the best is yet to come – we plan on doubling growth again while expanding to theUK. We also believe in using business as a force for good – Open is Australasia’s only certified B Corp insurance company and as a partner of 1% for the Planet, we donate at least 1% of our revenue every year to charity.

Open is backed by leading investors, including AirTree Ventures, Movac, LocalGlobe UK and Hollard Insurance and we’ve raised over $53m to date. Since 2018, we’ve achieved a 628% growth rate and have won awards from FinTech Australia, the Global InsurTech100, Mozo.com.au, Pause Fest, SmartCompany’s Smart50 (5th) and the AFR Fast 100,who recognised us as Australia’s 7th fastest growing company in 2022.

Our team thrive on solving problems to revolutionise insurance and have a ‘no excuses’ attitude when it comes to putting our customers first. We have a high performing team and an open and enabling culture that attracts the best creative and critical thinkers.Join us and let’s build the future of insurance together.

About the role

As the Growth Ops Manager at Open, you will play a critical role in the evolution and success of our Partner Success team. Your primary responsibility will be to seamlessly blend partnership management, product strategy, and growth initiatives to deliver an unparalleled experience to our partners and their customers.

You will report directly to the GM of Growth and interact with executives across the business regularly, playing a crucial role in advancing our operational success and strategic objectives.

Our team is split across both Melbourne and Sydney so are open to the right candidate in either city.

What you'll be doing:

• Navigate and lead sophisticated, high-impact projects to elevate our partnerships and enhance customer journeys.
• Work hand-in-hand with our tech teams, ensuring our product innovations meet partner demands and keep us ahead in the insurance technology market.
• Develop and implement strategic plans that cultivate deep, enduring relationships with our partners.
• Monitor and report on performance metrics to measure the success of our projects, campaigns, promos and other activities to adapt our strategies accordingly.
• Embrace agility and forward-thinking, strengthening ties that align with our mission to transform the insurance industry and enable our partners.
• Oversee and steer the development of a diverse partner portfolio, setting the direction for mutual growth.

This position promises a platform for significant impact, starting with responsibility for a major partner or multiple mid-sized partners, and offers a pathway to leadership roles as part of Open's ambitious growth plans.

• Strategic Agility: Tackle and unravel complex challenges with a strategic mindset and actionable insights.

• Communicative Clarity: Distil and deliver concise insights, engaging stakeholders with precision and purpose.
• Integrity: Uphold transparency, challenge constructively, and embrace accountability.
• Driven: Fuel progress autonomously and strive for excellent outcomes.
• Composure: Navigate high-stakes environments with poise, maintaining effectiveness under pressure.
• Prioritisation: Zero in on critical outcomes, adeptly navigating through a landscape of competing demands.
• Results-Oriented: A proven track record of achieving exceptional outcomes and fostering growth.

You’ll be expected to work autonomously and with teams. You will be expected to get things done, and be able to point to your impact.

Experience:

The ideal candidate for the Strategic Growth Lead role will have one or more of the following experience profiles:

• Direct Experience in Strategic Growth: 3-5 years in role(s) specifically within strategic growth, business development, or partnership management, preferably in the fintech or insurtech space.
• High-Growth Startup Experience: Significant experience in a strategic or leadership capacity at a high-growth startup, with a proven record of scaling operations and driving business expansion.
• Strategic Role(s): Strong foundation in strategic or consulting roles from a reputable firm, demonstrating a history of tackling complex problems, developing strategic solutions, and managing diverse stakeholders.
• Industry-Specific Knowledge: Experience in the insurance industry or a closely related field where you've managed large-scale projects, spearheaded innovation initiatives, or driven business transformation.
• Problem-Solving and Stakeholder Management: A track record in a generalist role that required analytical problem-solving, decision-making, and advanced stakeholder management skills, applicable to strategic growth and development.

Open is a high-performing team that strives to achieve brilliant things every day and we encourage you to apply even if your experience doesn’t exactly match the job description. We’re looking for people who are intellectually curious, courageous, innovative and passionate. Our culture is truly open, we’re continuously challenging each other to live our values, and aren’t afraid to raise questions when we fall short.Most importantly, Open is for those that want to create change and have an impact. If that sounds like you, apply for this role and let’s build the future of insurance together.

Why Open?

It’s an exciting time to join our team and be part of a tech company going through a hyper-growth phase. We provide our team with:

• Highly competitive compensation, including share options - we believe in paying people what they’re worth and having everyone in our company share in our success
• High levels of autonomy and trust so you can do your best work
• Growth opportunities internally - as you grow, your role can too
• Flexible working - we are about impact, not time at your desk. We encourage freedom and responsibility, including the ability to work from anywhere
• Annual allowance for professional development - use it towards a gym membership,professional coaching, a conference. Whatever matters most to you

We’re proud to be an equal opportunity employer that celebrates diversity and are committed to providing an inclusive environment for all employees.