Total 18,314 Manager assistant hr manager job vacancies in Australia

The Commercial Products team manages a fleet of custom-built and off the shelf systems that perform critical functions for our Sales Operations, Traffic, Finance and Presentation teams, which make it possible for us to sell and traffic ads. In other words, our systems manage all revenue associated with broadcast today and progressively into digital.

We are seeking an experienced Salesforce Technical Platform Manager with a strong focus on industry cloud solutions to lead and manage our Salesforce platform initiatives. This role is pivotal in driving digital transformation across the organization, leveraging Salesforce's industry-specific clouds. The ideal candidate will possess a robust technical background, in-depth knowledge of industry cloud offerings, people leadership and the ability to collaborate effectively with cross-functional teams.

Role responsibilities:

• Architecture owner for the Salesforce platform ensuring designs, security and technical requirements are met in a best practice manner. Work with engineering leadership to identify opportunities to improve practices and processes around engineering and delivery, and assist with the implementation and upkeep of these practices
• Help develop and maintain a strategy to deliver on business goals via system improvements and new functionality
• Lead and grow a team of engineers, working in ways that align with Nine’s values
• Drive efficiency and effectiveness in the teams change, builds and deployment approaches
• Participate in and, when required, facilitate team ceremonies.
• Feed into the product roadmap, especially by identifying opportunities for technical improvement that will deliver business value via improved reliability, performance, and efficiency.
• Overseeing the maintenance and ongoing governance on the platforms 

As a leader, you will:

• Manage team according to a strategic framework of business outcomes and key responsibilities
• Ensure employee engagement via one-on-ones and other opportunities to help manage performance and career progression

Note: This position requires the Australian Baseline Security Clearance. If offered employment, you must be willing to complete and successfully pass the adjudication process. Only Australian citizens currently residing in Australia for at least the past 3 years will be considered.

This position reports to: Manager, Major Incident Management

The Major Incident Manager is a key driver for managing the resolution of technical problems with serious consequences to ServiceNow or our customers. This responsibility includes collaborating and partnering with the entire organization to drive action and foster growth. As a member of the Global Technical Support team, the Major Incident Manager is both technically competent and business oriented. The Major Incident Manager must able to work outside of normal business hours (weekend shifts, holidays, & evenings) as needed. At all times the Major Incident Manager will ensure:

• Drive incidents to resolution and ensure accurate and timely customer and executive level communications.
• Ensure the correct resources are working on the resolution of major incidents appropriate to the severity and identify when escalation is required and trigger such escalation accordingly
• Ensure that incident management processes are followed and that incident post mortems are completed to capture process deviations and areas for improvements

What you get to do in this role:

• Drive the ServiceNow Major Incident Management Process for critical customer situations
• Coordinate with peer managers worldwide on resources, issues and schedules
• Manage and report ongoing CritSit metrics
• Support accurate and consistent maintenance of technical and management escalation processes
• Create and maintain recovery playbooks for commonly occurring customer patterns and issues
• Primary lead for Technical Support during customer outages
• Ownership and execution of the active critical incident management process, including:
  • Event analysis, applying the ITIL framework for severity and impact
  • Facilitate the resolution effort and determine when it is necessary to engage additional resources if the resolution effort is stalled during the call with stakeholders
  • Engagement of escalation management resources
  • Manage customer and internal communications at an executive level
  • Timeline documentation and review
• Manage event communications:
• Establish and manage bridge calls with engineers and customers on single customer outage
• Crafts business appropriate communications for the affected operating groups and manages communication on a critical incident conference call
• Post event program management
  • Conduct post-event analysis, leveraging the ITIL problem management process and relationships with engineering to assure that issues to prevent further occurrences
  • Incident Resolution handoffs along with detailed notes and a summary of the business impact and duration to the Problem Management team
•  Perform other duties and projects as assigned

The Role

Representing leading brands in the Independent Grocery space working across Proserpine, Garbutt, Mackay and surrounds you will be responsible for building and nurturing relationships with stores and multi-site operators (MSO’s) to drive distribution and sales to increase market share and category performance iconic brands using opportunity-based selling.

Key Responsibilities:

• Growing product distribution
• Negotiation of greater shelf space in store to leverage market share
• Maximising upcoming and current promotional activity
• Driving sales results
• Develop strong store relationships
• Implementation of POGs
• Reporting and providing feedback on key field insights and activity.

The Candidate

At TCCD we pride ourselves on a fantastic team culture. We are looking for dedicated and passionate individual with a super positive, ‘can do’ attitude. They value great teamwork, can build strong relationships with people, and seeks to do their best work each day. They are not afraid to ask for help when things get challenging as well as reach out to encourage those around them.

Key selection criteria:

• Relevant experience in field based Sales or Merchandising role
• FMCG grocery experience is highly favourable but not essential 
• Strong communication and negotiation skills
• Excellent time management skills and a positive attitude
• Able to work autonomously
• Valid driver license

Benefits

• A healthy work environment, living to our values and mission
• An attractive total salary package, inclusive of car allowance or company vehicle
• Autonomous role with comprehensive training and in field support
• Casual/Part time, 1-2 days per week Monday - Friday role
• The chance to work with a market leading brands

Interested?

If you'd like to join a fast-moving organisation that achieves extraordinary results, please submit your resume by clicking on the 'Apply' button. Please note only shortlisted candidates will be contacted.