Total 11 accounting analyst job vacancies in Australia

Purpose
As a System Support Analyst, you will provide support and guidance to our clients by answering their requests
regarding both server-side and client-side applications and systems that will enable them to make a difference
in their day-to-day operations and ultimately improve their delivery of patient care.
Responsibilities
● Provide excellent System Support services:
● Respond to client problems (phone/tickets) and proactively monitor client’s installations;
● Prioritize your workload based on client’s SLA and transfer tickets to proper department when required;
● Analyze and troubleshoot the workflow of a complex integration of network devices, workstations and
servers;
● Log and document all incidents in the ITSM (ServiceNow and/or Jira) and fix client’s problems;
● Perform database maintenance using SQL statements;
● Edit configuration files on Linux servers or troubleshoot applications on remote workstations running
Microsoft Windows;
● All the work is done remotely through secure connections and via phone and remote desktop-sharing.
This role also requires work outside of regular work hours (on-call) with a rotating shift schedule.
● Stay proactively informed and trained on the following to ensure an excellent level of service and
expertise:
○ Back-End Architectures
○ IntelePACS software
○ 3rd party integration

About the Role  

We are looking for a VSOC Analyst to join us in an embedded role for a virtual 24/7 security operations center (VSOC).  

Using the latest industry technologies and practices, you will identify, analyze, and advise on adverse conditions and threats that could affect the safety, security and operational continuity of the client and its users. These conditions include (but are not limited to): political instability and unrest, armed conflict, crime, terrorism, natural hazards, cyber threats and online malign actors.   

Being embedded with the client, you will engage directly with the client to provide immediate support and consulting, and assistance with trust and safety issues.    

This a fully remote role based in Australia and involves shift work on a “follow the sun” model and weekend work.   

Responsibilities   

• Use all-source intelligence (including alert feeds, traditional and social media, and in-house sources) to monitor security incidents and trends within the client’s areas of operation and locations to assess the likely impact on staff, assets, operations, events and reputation 
• Support the Client’s trust and safety function to monitor and respond to issues on or with the client’s platform.   
• Escalate security incidents to client stakeholders, following efficient and rehearsed procedures.   
• Maintain visibility on employee movements and their proximity to notable incidents and events, advising accordingly through required reporting methods 
• Participate in training and drills to rehearse incident preparation and response SOPs.   
• Support internal stakeholders with ad hoc reporting on geopolitical developments, scenario planning, forecasts and other related topics 
• Be an effective member of a dispersed small team, focused on the delivery of lean, high-impact services   
• Research and analyse a wide range of information to create insightful analysis in accordance with strict deadlines, including presenting and incorporating relevant data and visualisations. 

Requirements  

• Fluent in Japanese (written and verbal – with knowledge of terminology and slang used on social media platforms) 
• Fluent in English (written and verbal) 
• Bachelor's degree in international relations, Security Studies, Criminal Justice, Journalism, or related field 
• At least 1-3 years' experience in an intelligence or customer-focused role in geopolitical risk, corporate security, government, law enforcement or similar 
• Ability to interpret, organise and visualise data 
• Ability to determine how geopolitical and security threats could impact private sector operations, travellers and sites 
• Excellent research skills, with the ability to rapidly digest, evaluate and “sift” large quantities of information from a range of sources 
• Ability to provide rigorous, creative insight into complex situations 
• Ability to multi-task in a fast-paced working environment and work in both individual and team environments 
• Excellent attention to detail 
• High-level competency with MS Office and Google Workspace tools 
• Must have the right to work in Australia

Nice to have  

• Advanced degree (Master’s or above) 
• Additional language skills 
• Strong professional network 
• Experience working in intelligence, geopolitical or security-related disciplines
• Familiarity and experience with a specific geographic region, ideally aligned with language skills 
• Strong personal initiative, with the ability to take ownership of tasks and deliver solutions under minimal guidance. 
• Familiarity with social media platforms, the gaming industry and legislative issues related to both 
• Experience with mass notification systems, analytical software or OSINT tools including Everbridge, Navigator and Genetec. 

About the Role  

We are looking for a VSOC Analyst to join us in an embedded role for a virtual 24/7 security operations center (VSOC).  

Using the latest industry technologies and practices, you will identify, analyze, and advise on adverse conditions and threats that could affect the safety, security and operational continuity of the client and its users. These conditions include (but are not limited to): political instability and unrest, armed conflict, crime, terrorism, natural hazards, cyber threats and online malign actors.   

Being embedded with the client, you will engage directly with the client to provide immediate support and consulting, and assistance with trust and safety issues.    

This a fully remote role based in Australia and involves shift work on a “follow the sun” model and weekend work.   

Responsibilities   

• Use all-source intelligence (including alert feeds, traditional and social media, and in-house sources) to monitor security incidents and trends within the client’s areas of operation and locations to assess the likely impact on staff, assets, operations, events and reputation 
• Support the Client’s trust and safety function to monitor and respond to issues on or with the client’s platform.   
• Escalate security incidents to client stakeholders, following efficient and rehearsed procedures.   
• Maintain visibility on employee movements and their proximity to notable incidents and events, advising accordingly through required reporting methods 
• Participate in training and drills to rehearse incident preparation and response SOPs.   
• Support internal stakeholders with ad hoc reporting on geopolitical developments, scenario planning, forecasts and other related topics 
• Be an effective member of a dispersed small team, focused on the delivery of lean, high-impact services   
• Research and analyse a wide range of information to create insightful analysis in accordance with strict deadlines, including presenting and incorporating relevant data and visualisations. 

Requirements  

• Fluent in Korean (written and verbal – with knowledge of terminology and slang used on social media platforms) 
• Fluent in English (written and verbal) 
• Bachelor's degree in international relations, Security Studies, Criminal Justice, Journalism, or related field 
• At least 1-3 years' experience in an intelligence or customer-focused role in geopolitical risk, corporate security, government, law enforcement or similar 
• Ability to interpret, organise and visualise data 
• Ability to determine how geopolitical and security threats could impact private sector operations, travellers and sites 
• Excellent research skills, with the ability to rapidly digest, evaluate and “sift” large quantities of information from a range of sources 
• Ability to provide rigorous, creative insight into complex situations 
• Ability to multi-task in a fast-paced working environment and work in both individual and team environments 
• Excellent attention to detail 
• High-level competency with MS Office and Google Workspace tools 
• Must have the right to work in Australia 

Nice to have  

• Advanced degree (Master’s or above) 
• Additional language skills 
• Strong professional network 
• Experience working in intelligence, geopolitical or security-related disciplines
• Familiarity and experience with a specific geographic region, ideally aligned with language skills 
• Strong personal initiative, with the ability to take ownership of tasks and deliver solutions under minimal guidance. 
• Familiarity with social media platforms, the gaming industry and legislative issues related to both 
• Experience with mass notification systems, analytical software or OSINT tools including Everbridge, Navigator and Genetec. 

Infosys Consulting is the worldwide management and IT consultancy unit of the Infosys Group (NYSE: INFY), a global advisor to leading companies for strategy, process engineering and technology-enabled transformation programs. We partner with clients to design and implement customized solutions to address their complex business challenges, and to help them in a post-modern ERP world. By combining innovative and human-centric approaches with the latest technological advances, we enable organizations to reimagine their future and create sustainable and lasting business value. A pioneer in breaking down the barriers between strategy and execution, Infosys Consulting delivers superior business value to its clients by advising them on strategy and process optimisation as well as IT-enabled transformation.To find out how we go beyond the expected to deliver the exceptional, visit us at www.infosysconsultinginsights.com

Infosys Consulting - a real consultancy for real consultants.        

Overview:  

Infosys Consulting is seeking a highly experienced Senior Business Analyst to join our dynamic team in Perth. The ideal candidate will have a strong background in electricity distribution utility, particularly in customer processes related to new connections and modifications. This role requires an individual who can effectively engage with senior stakeholders and navigate diverse interests to drive successful project outcomes.

 Key Responsibilities:  

• Collaborate with stakeholders to analyze and document customer processes, focusing on new connections and modifications within the electricity distribution utility sector.  
• Stay informed about the regulatory framework surrounding Distributed Energy Resources (DERs) in Australia, ensuring compliance and alignment with industry standards.  
• Engage with senior stakeholders to gather requirements, facilitate discussions, and manage expectations across various interests and priorities.  
• Develop clear and concise user stories to guide project development and ensure alignment with business objectives.  
• Utilize tools such as JIRA for tracking project progress, managing tasks, and maintaining effective communication among team members.  
• Conduct comprehensive process analysis and mapping to identify opportunities for improvement and optimize workflows.  
• Lead requirements gathering sessions to capture business needs and translate them into actionable insights for the technical team.  
• Create current state maps to understand existing processes and identify gaps that need to be addressed.  
• Leverage domain knowledge to provide valuable support to the Solution Architect in defining and designing solutions that address business concerns.  
• Facilitate workshops and conduct interviews to engage stakeholders and gather input for project initiatives.

Required Skills and Qualifications:  

• Minimum of 10 years of experience in the electricity distribution utility sector, with a focus on customer processes such as new connections and modifications.  
• In-depth knowledge of Distributed Energy Resources (DERs) regulations in Australia.  
• Proven experience working with senior stakeholders, demonstrating strong stakeholder management skills and the ability to navigate varied interests.  

Proficiency in the following areas:  

•   User story writing  
•   JIRA for project management  
•   Process analysis and mapping  
•   Requirements gathering  
•   Current state mapping  
• Ability to utilize domain knowledge to support the Solution Architect in solution definition and design.  
• Strong facilitation skills to conduct effective workshops and interviews with stakeholders.

Why Join Us?  

At Infosys Consulting you will have the opportunity to work on impactful projects that shape the future of energy distribution in Australia. We value innovation, collaboration, and a commitment to excellence. If you possess the required experience and skills and are looking to contribute to a forward-thinking organization, we encourage you to apply.

Application Process:  

Interested candidates should submit their resume and a cover letter outlining their relevant experience and qualifications.

We offer you great opportunities within a dynamically growing consulting organization. You will elaborate and deliver best practice solutions and will be able to further develop your skills. At Infosys Consulting you will discover a truly global culture that embraces diversity at all levels, working with highly dedicated and motivated colleagues, a cooperative work environment and interesting training opportunities.

Intuition Machines uses AI/ML to build enterprise security products. We apply our research to systems that serve hundreds of millions of people, with a team distributed around the world. You are probably familiar with our best-known product, the hCaptcha security suite. Our approach is simple: low overhead, small teams, and rapid iteration.

As a Senior Cyber Security Analyst, you will leverage your expertise in bot detection, web traffic analysis, and deep behavioral analytics to identify and investigate anomalous activities within our hCaptcha SaaS security platform.

Your primary responsibilities will include conducting advanced investigations of potential automated and human threats, analyzing complex patterns and behaviors, and developing actionable insights to enhance our security posture. Working closely with other teams, you will contribute to the continuous improvement of our AI/ML detection and response capabilities, ensuring that our platform remains resilient against evolving cybersecurity challenges.

By staying up-to-date with the latest developments in the cybersecurity landscape, you will play a pivotal role in fortifying the security of our platform, thereby protecting our Customers' data and digital assets.

What will you do:

• Monitor, identify and analyze events from a range of sources to spot threats and respond to such incidents with a sense of urgency.
• Collaborate with globally distributed teams to accomplish tasks.
• Assist in the collection of metrics to measure the efficiency of Security Operations functions.
• Audit the effectiveness of security measures to check if the systems meet the Security compliance norms.
• Assist in implementation of security policies and procedures.
• Fine-tune of the process and eventually update standard operating procedures for the team.
• Participate in various stages of incident investigations and threat hunting engagements.
• Work closely with internal company teams such as Product, Customer Success, etc.

What we are looking for:

• Exposure to web and API security, coding standards, WAFs, advanced persistent threat actors, botnets (off the shelf and custom) and attack mitigation.
• Hands-on SQL proficiency is a must-have.
• Knowledge of managing, securing and preparing production web environments with tools like Kubernetes.
• Familiar with Threat Hunting - Web/ API, web hacking, web data analysis or WAF hands-on experience.
• In-depth knowledge of the web technology and web application security field.
• Deep understanding of the cybersecurity threat landscape, and the attacker mindset.
• Experience in scripting and programming (JavaScript, Python, etc.).
• Interest in keeping up with industry trends and market demands to recommend product enhancements and new sources of intelligence.
• Demonstrated interest in working with data and metrics as applied to security.
• Be a great collaborator and communicator, stay curious and enjoy innovating. Nothing stands still in security.

Nice to Have:

• Familiarity with open source analytics and visualization tools like Grafana, Apache Superset.
• Experience red-teaming, especially developing bot-nets and whitehat hacking.
• Hands on knowledge on Web security modules and secure configuration.
• Hands-on experience and proficiency in API test automation and standardization.
• Experience and solid knowledge on computer and network security.
• Integrating security into build automation, deployment automation, test automation, SDLC orchestration, environment management, monitoring, and production.
• Mentor development teams, review pull requests, and guide evolution of the development pipeline.
• Experience with modern application packaging, deployment, containerisation, bug tracking tools and other supporting tools (Jenkins, Docker, Kubernetes, etc.).
• Familiar with ISMS (ISO/IEC 27001), SOC2, NIST Cybersecurity Framework, CIS Controls and Open Web Application Security Project.

What we offer:

• Fully remote position with flexible working hours.
• An inspiring team of colleagues spread all over the world.
• Pleasant, modern development and deployment workflows: ship early, ship often.
• High impact: lots of users, happy customers, high growth, and cutting edge R&D.
• Flat organization, direct interaction with customer teams.

We are committed to building an inclusive and diverse global workforce. We believe that the best way to learn, grow, and succeed, both as individuals and as a company, is to foster a culture that is fundamentally rooted in equality.

Join us as we transform cyber security, user privacy, and machine learning online!

JOB DESCRIPTION:

• Working closely with the GM, Sales, Marketing & Finance team, the role provides analytical support to enhance decision making, measuring business performance in the market place, measuring impact of marketing operational plans and assist delivery on commercial planning processes and outcomes.

• Collect, analyze, and maintain sales performance reports.

• Create visualizations and dashboards to present data using Power BI and Excel to support the sales and marketing team.

• Assist in market analysis in the sales and development of products or services.

• Identify, develop and incorporate data sources to analyze and determine purchasing habits to predict and recommend future trends and behaviors for the commercial team.

• Develop smart processes and systems to provide visibility and insights into the business to drive focus on opportunities.

• Support the management of pricing, tenders and contracts.

• Work closely with sales and marketing to identify opportunities to improve margins.

• Prepare reports and presentations for senior management, providing insights and recommendations.

• Collaborate with cross-functional teams, including sales, marketing, finance and commercial excellence, to support project management, develop pricing strategies and promotional plans.

• Support the development and implementation of business plans and strategies.

• Support commercial team on new product launch/business development, market modelling & alignment of market intelligence information.

• Lead and drive consistency in analytics around market size, revenue and growth – be able to align and work closely with GM, Commercial & Finance team.

• Evaluate new business opportunities, new products and spending initiatives by modelling alternative financial scenarios (e.g. revenues, margin, cost etc.). 

• Perform ad hoc analysis and provide support for special projects, as needed.

The base pay for this position is

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

DIVISION:

LOCATION:

ADDITIONAL LOCATIONS:

WORK SHIFT:

TRAVEL:

MEDICAL SURVEILLANCE:

SIGNIFICANT WORK ACTIVITIES:

AutoStore is a leading software and robotics company providing automation technology to warehouse & distribution facilities. Our solution is the most space-saving system on the market and can provide a fourfold increase in storage capacity. With approximately 61,000 robots in 1350 systems across 52 countries, AutoStore is the most deployed provider of grid-based, high-density goods-to-person systems globally. For more information, see autostoresystem.com. Our headquarters is in Nedre Vats Norway with offices in Haugesund (Norway), Oslo (Norway), the US, UK, Germany, France, Spain, Italy, Austria, South Korea, Japan and Singapore.

Bots, Bins and Brilliant People – bring on the future of warehousing!

AutoStore is seeking a System Design Analyst

To facilitate the growth of our Australian team of two, we are looking for a System Design Analyst in Sydney to join our System Design Team and help us achieve our goals in the region. As a member of the AutoStore specialized System Design Team you will work in collaboration with our sales force in supporting the organization’s worldwide customer network with technical expertise and know-how.

We are Lean, Bold and Transparent - Join the robotic revolution with us! 

KEY TASKS AND RESPONSIBILITIES:

• Supporting the sales organisation with data analysis, designs and simulations for customer projects
• Review, optimise and support partners on customer concepts
• Support with new releases of test, improvements and documentation of design tools
• Deliver technical training on best practice when using design software to global distributors and internal sales team
• Improving internal operations and processes through automation of simple tasks etc.
• Proactively provide technical support for the sales organisation internally and externally

KEY QUALIFICATIONS:

• Degree in industrial, mechanical or electrical Engineering, mechatronics other technical sciences or logistics and supply chain management
• Proficient in data analysis
• Minimum 1-2 years of work experience in engineering, solutions or logistics design
• Understanding of logistical processes & experiences from material handling industry
• Interested and skilled presenter and trainer
• Solution design capability
• Comfortable with Microsoft 365 – advanced excel skills

PERSONAL ATTRIBUTES:

• Support and communicates both internally and externally with good quality and time-management
• Willingness to do some travel
• Accountable, proactive and flexible
• Innovative, knowledge-seeking and curious
• Excellent interpersonal and communication skills
• Problem-solving skills and ability to work independently
• Analytical, accurate and systematic
• Team player

WE OFFER:  

• A creative, safe, and solid workplace in a business experiencing tremendous growth – Norway's first unicorn company listed on the Oslo Stock Exchange   
• A company culture where we recognize and applaud everyone's contributions in making decisions 
• Competitive compensation and benefits  
• In AutoStore we value flexibility and we offer a worldwide 60/40 remote working policy for all roles that can be performed remotely 

Show your interest in the position by registering your CV and application as soon as possible. Certificates and diplomas are attached to the application. All inquiries are treated confidentially.  

Application deadline: 17th of March 2024 - ​applications are processed on an ongoing basis. 

Application Support Analyst-Level 2 

We’re Civica and we make software that helps deliver critical services for citizens all around the World. From local government to central (federal) government, to education, to health and care, over 5000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work across the globe supporting the needs of citizens and those that service them every day. Building on 21 years of continuous growth and success, we’re at a pivotal point on our journey to realise that aspiration.

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to champion the use of technology in public services, to improve outcomes for citizens and public sectors organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.

About The Role:

As a Level 2 Support Analyst you will be responsible for the support of Civica’s Education applications and services.  As a member of the Level 2 Support Team, you will assist with the diagnosis, remediation, and resolution of production issues, liasing with the client support team, internal IT operations and development teams where necessary.  The role will also involve engaging external vendors.

Other keys areas of responsibility will include:

• Provide excellent customer service in line with Civica Service Desk Charter and Values.
• Provide application support for products and services produced by Civica to defined service levels.
• Diagnose and resolve functional issues.
• Prioritise customer needs and deliver solutions with a customer-centric approach.

• Identify recurring issues and share findings to prevent similar problems from happening in the future.

• Adhere to Service Management policies, processes, and procedures (e.g. ticket handling policy, incident management, request fulfilment and problem management), follow all relevant business and information security processes as documented in the relevant management systems, and provided by Team Leader.

Requirements:

• Experience working in a customer-facing Service Desk environment.
• Proficient in process analysis, problem-solving techniques, and troubleshooting skills.
• Previous application support experience.
• Strong written and verbal communication skills
• Outstanding attention to detail, organised and possess excellent time management skills.
• Proficiency in Microsoft Office 365 suite
• Experience with SQL scripting.
• Familiarity with ITIL practices.
• Previous experience supporting Education and Finance systems.

Support hours are Monday to Friday between 7 am to 6 pm ACDT/ACST. 

Why you'll love working with us.

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans, new and old Focus on learning- there are heaps of opportunities to enable you to grow and be your best.

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - Flexible work – we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.

We exist to bring amazing people together to explore the art of possible.

Bailey Abbott are a progressive and dynamic IT Consultancy business working across both Public and Private sectors. People are at the core of everything we do. We’re all about nurturing and inspiring people – ours and our clients. We bring a positive attitude and mindset to everything we do. We confidently use our knowledge and skills to solve problems, finding a better and easier way forward.

We deliver transformational outcomes to take businesses further, fearlessly. Confidence and trust is fundamental to delivering superior outcomes and we take ownership and responsibility for our commitments.

Our People

When you assemble an extraordinary group of individuals with a wide range of backgrounds and skills, something truly magical occurs. By cultivating an environment and fostering a culture that encourages and inspires, we unlock the full potential of each person, allowing them to bring forth their very best.

Our specialist IT Consultants are creative, collaborative, and passionate. We’re strong advocates for change, challenging the status quo through new thinking, technology, and practices. Always exploring creative ways to simplify complexity.

As a Consultant with Bailey Abbott, you will have the opportunity to build your project portfolio by gaining exposure and experience working across different clients, industries, technologies, and methodologies, all while having the stability and security of a permanent position.

Our Career Opportunity

Bailey Abbott now have an exciting opportunity for a Business Analyst to join our Business Analysis capability. Our Business Analyst specialists work within an active community of practice, enabling you to benefit from their years of collective experience and wisdom.

As a consulting Senior Business Analyst with Bailey Abbott, you will undertake the analysis, implementation, and support of business systems within our customers to achieve identified business goals. In this role, you will leverage your extensive business analysis experience to lead and drive complex consulting projects, collaborating closely with clients to deliver strategic solutions that enhance their operations and achieve their business objectives.

• Lead and manage end-to-end business analysis activities for consulting projects, working with clients to define project scope, goals, and deliverables
• Collaborate with executive stakeholders to understand their vision, challenges, and strategic goals, and translate them into actionable analysis strategies
• Conduct comprehensive analysis of existing processes, systems, and data to identify improvement opportunities and align them with client business objectives
• Elicit, document, and analyze intricate requirements through workshops, interviews, and thorough research, ensuring stakeholder alignment
• Mentor and guide junior business analysts within both the customer team and the Bailey Abbott team, providing expertise, support, and fostering their professional growth
• Collaborate with cross-functional teams, including development, design, and quality assurance, to ensure accurate implementation of requirements
• Provide strategic guidance to clients based on your analysis, industry insights, and business acumen
• Drive solution design sessions, working closely with technical teams to ensure the feasibility and alignment of proposed solutions

• Demonstrated experience as a Senior Business Analyst
• Proven track record in consulting roles or a strong aspiration to embody the essence of a genuine Consultant
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Experience in gathering requirements and conducting business process analysis
• Ability to work effectively in cross-functional teams
• Knowledge of business analysis methodologies and tools
• Bachelor's degree in Business Administration or a related field

• Paid Birthday Leave
• Access to Employee Assistance Program
• Novated Leasing
• Flexible Working Options
• Regular team gatherings including monthly team lunch
• Professional development opportunities and continuous learning
• Financial benefits through Discount Store

Our clients are diverse and so are we. We engage with great talent from all walks of life to bring their extensive and varied experience to help promote innovation. We encourage applications from candidates from all backgrounds to further strengthen Bailey Abbott.

Bailey Abbott. Explore Possible.

ClickSend is a global cloud-based SaaS communications platform for businesses and developers that enables companies of all shapes and sizes to easily and cost effectively communicate with their customers and staff via multiple channels. ClickSend has SMS at its core and powers billions of messages annually but has expanded to become a true all-in-one multi-channel business communications platform offering SMS, MMS, RCS, Email, Voice, Fax and Post by dashboard, API or hundreds of integrations.

We’re a small team based in Perth, Western Australia, but we’re a global brand with offices in the US, UK and Philippines. We’re part of Sinch, one of the biggest cloud communications companies on the planet based in Stockholm, and have all the benefits of being part of a larger group but we retain our ‘start-up’ mentality. We maintain a spectacular work life balance and try to mix fun and music into our days.

As reporting on web behaviour plays a critical role in ClickSend’s marketing success, we are seeking a Data Analyst to join the Marketing Team. As the Data Analyst you will be responsible for the recording and reporting of data, which is vital to ClickSend’s ongoing success.

Key responsibilities:

• Build dashboards using Periscope and other BI software like Tableau.
• Write the SQL that drives all reporting and dashboards.
• Analyse and report on sales funnel metrics.
• Measure performance of online marketing campaigns.
• Report on marketing KPIs like website traffic, leads, deals, conversion rates, churn, CPA, ROAS etc.
• Track email campaign metrics (delivery, open, click-through rates).
• Conduct competitive research and analyse benchmarking data.
• Work closely with sales and marketing teams to identify opportunities for new client acquisition.
• Analyse data to find answers to specific questions from internal stakeholders.
• Set up data infrastructure.
• Develop, implement and maintain dashboard data.
• Assess quality of data and removing or cleaning data.
• Generate information and insights from data sets and identifying trends and patterns.
• Prepare reports for executive and project teams.

To be successful in this role you will have strong analytical skills and be an expert in writing SQL for various platforms (MySQL, PostgreSQL, etc). Experience with a range of reporting dashboard platforms is expected, with Periscope and Tableau preferred. Additionally, experience with data sources and troubleshooting issues across the whole data pipeline is highly regarded. You will be a strong communicator and be comfortable writing and presenting data, and gathering feedback from stakeholders. You will demonstrate a natural curiosity and ability to take ownership of tasks and seeing them through to completion.

We are committed to building an engaged and talented workforce that represents an environment that is inclusive, supports flexibility and welcomes diversity.

Our values of Dream Big, Win together, Keep it simple and Make it happen are the foundation for fostering an environment where diversity of thinking, skills and experiences are embraced, delivering innovation and better business results.

We value our team by offering;

• Flexible hybrid working arrangement
• Generous parental leave program: 26 weeks salary for primary care giver and 4 weeks salary for secondary care giver
• Access to Reward+ program
• A day off for your birthday
• Wellness programs
• Coaching and career development support, including access to a range of online professional development courses
• Access to our Employee Assistance Program
• Global mobility policy
• Monthly fitness reimbursement
• Volunteer leave
• Work from home set up reimbursement

If you are looking for the next opportunity in your career and want to work for a people focused, growing tech company, then Apply Now.

Infosys Consulting is the worldwide management and IT consultancy unit of the Infosys Group (NYSE: INFY), a global advisor to leading companies for strategy, process engineering, and technology-enabled transformation programs.

We partner with clients to design and implement customised solutions to address their complex business challenges, and to help them in a post-modern ERP world. By combining innovative and human-centric approaches with the latest technological advances, we enable organizations to reimagine their future and create sustainable and lasting business value.

A pioneer in breaking down the barriers between strategy and execution, Infosys Consulting delivers superior business value to its clients by advising them on strategy, process optimisation, and IT-enabled transformation. To find out how we go beyond the expected to deliver the exceptional, visit us at www.infosysconsultinginsights.com Infosys Consulting – is a real consultancy for real consultants.

We have an opportunity available for a Technical Business Analyst (Senior Consultant/Consultant) to join our Team.

Role: Technical Business Analyst

Location: Perth, WA

Employment Type – Permanent, Subcontractor, FTC

Experience Required:

·       8+ years of business analysis experience

·       Successful BA experience of at least 3 or more projects from initiation to implementation

·       Hands on experience with Agile and waterfall methodologies

·       Able to use Jira, Confluence, MS Visio, Excel, PowerPoint and other Office Tools

·       Brilliant stakeholder management skills

·       Impressive communication skills

Desired Skills:

·       Functional consulting experience in Energy and utilities (particularly power sector)

·       Extensive knowledge in Enterprise Work and Asset Management, Supply chain functions, Customer care and metering & billing functions in Power, Water and Gas sector

·       Experience in working in multi-vendor models.

Key responsibilities of this role include:

·       Capturing End to End Business requirements: workshopping collaboratively to define user stories and use cases and/or business requirements and testing these requirements with end-user focus groups – either internal or external; and recommending direction to the business based on the cost/benefits trade-offs as this is done.

·       Performing Requirements traceability through mapping of business requirements to user stories, monitoring the evolving solution design and clarifying or asserting the Business need to be fulfilled in the solution with internal or external parties.

·       Manage change to requirements within programs; ensuring impact analysis is completed by other program members.

·       Analyse and review alternate solutions and provide input to Business areas on the most appropriate solution.

·       Ensuring affected Business areas understand the solution and that their operation can support the project Business case.

·       Guiding the customer towards accepting viable and valid solutions and ensuring the final solution supports the stated Business benefits, both functionally and unguided user acceptance testing via user focus groups.

·       Support E2E Testing; Test Strategy; support functional and usability test case development and incident impact analysis.

·       Verify requirements through user test case development, and incident impact analysis and seek approval of user acceptance testing within user focus groups.

·       Assure application of relevant standards (regulatory, legislative, internal, and operational); and that these standards are reflected in their requirements deliverables on the programs they are working on.

·       Ensuring delivery of high-value requirements.

·       Evaluate business processes and systems, uncovering areas for improvement and recommending appropriate action.

·       Lead reviews of business processes and develop optimization strategies.

·       Gather critical information from meetings with various stakeholders; document and effectively communicate the results of your efforts.

·       Formulate system requirements, plans, and documentation.

We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion, or belief. We make recruiting decisions based on your experience, skills, and personality. We believe that employing a diverse workforce is the right thing to do and is central to our success.

We offer you great opportunities within a dynamically growing consultancy. You will elaborate and deliver best practice solutions and will be able to further develop your solution design, implementation, and project management skills. At Infosys Consulting you will discover a truly global culture, highly dedicated and motivated colleagues, a cooperative work environment and interesting training opportunities.