Total 7 job vacancies by Visa

What a Senior Director of Corporate Communication does at Visa:

As Head of the Corporate Communication function for the AuNZSP cluster, this is an exciting role that will enable you to develop, lead and execute the communication strategy, ensure alignment to business goals, and lead a team with a diverse portfolio across the geography. 

The individual will help Visa achieve our business objectives through strategic communication programs that anticipate and manage the complexities of the region, while supporting business development. Leading a small team, the individual is expected to partner with senior business leaders and teams to advance the business agenda, manage and deliver strategic communication campaigns internally and externally, and act as an advisory point to business functions to support business objectives and drive growth across the region.

This role:

• Leads and owns the delivery of the overarching Corporate Communication strategy, liaising with senior stakeholders to understand business and functional strategies and ultimately translate those into a communication strategy that delivers business and scorecard objectives.
• Develops, tracks and reports metrics aligned with AP Corporate Communication metrics for all key initiatives across external and internal communications to demonstrate performance and business impact.
• Has accountability for programmatic thought leadership and reputation across AuNZSP that positions Visa as a partner of choice on key topics across the ecosystem – to consumers, merchants, banks, tech companies, governments and regulatory stakeholders – while balancing and/or managing sensitivities that come with a global brand and network-based business.
• Leads the strategy for responding to or proactively engaging media and other external parties to maintain and enhance Visa’s reputation in the market, including leading on AuNZSP crisis communication in times of issues and crisis management. 
• Provides strategic advice and produces presentations, key messages and briefing materials for Country Managers and senior executives, extending from leading the Client Forum and other AuNZSP-wide client engagement initiatives, to supporting media interviews for spokespeople.
• Leads the conceptualisation and overall delivery of the Annual Market Kickoff and employee communications agenda, driving employee engagement and establishing Visa as a best place to work – internally and externally – in a way that retains and attracts talent.
• Has accountability across all external and internal communication channels, including the delivery of All Staff meetings and whole-of-business communication, to drive our critical employee engagement agenda and support the organisation’s business objectives.
• Leads and nurtures team members, and contributes to leadership and mentoring of other team members outside of AuNZSP Corporate Communication.
• Role models Visa Leadership Principles and creates impact as part of AP Corporate Communication Leadership Team and AuNZSP Leadership Team.

The successful candidate is one who will engage stakeholders and develop a well-thought out comms plan aligned with business objectives, rally the team towards first-rate execution of plans while remaining nimble to deal with unexpected circumstances in a rapidly evolving industry.

Why this is important to Visa

We are seeking an outstanding candidate that can help us advance and protect Visa’s reputation and drive business growth across Australia, New Zealand & South Pacific.  We also need your help to:

• Position Visa as a partner of choice to our clients – from big banks to merchants, fintechs, SMBs and government – through strategic thought leadership because Visa’s mission is to enable individuals, businesses and economies to thrive
• Engage our employees in a way that contributes to making Visa an employer of choice and a great place to work – because we believe in uplifting everyone, everywhere.

Our group is growing fast and we need a person who can lead business development for Data Services business for Visa’s Seller and Non-traditional clients in Australia, New Zealand, and the South Pacific. This role requires close collaboration with Data Science delivery team within Visa locally and regionally. The Director of Business Development will manage multiple clients and partners to expand data services business.  

Core responsibilities will include:

1. Create a growth strategy for the data services business.
2. Develop and execute strategic plans to achieve sales target and expand customer base.
3. Identify, negotiate and close business deals with potential clients.
4. Partner with functions across Visa (e.g., Data Science, Regional Centre’s of Excellence, Merchant Sales & Acquiring and Client Services) to collaboratively see opportunities.
5. Establish proficiency in Visa data services and communicate Visa value propositions for our clients.
6. Maintain a deep understanding of the industry trends, market activities and competitors.
7. Collaborate with data science SMEs to align solutions with client/ market needs.
8. Provide detailed update to the LT on revenue, sales target and client satisfaction.
9. Document processes, key findings which can be used for learning and development across the team.

Day -to-day responsibilities will include:

1. Develop compelling client proposals to meet sales targets including pricing and delivery resource model requirements.
2. Meet new and existing clients and partners to pitch data solutions.
3. Project manage client engagements including contracting and billing process.
4. Prepare project materials including data requirements and frameworks.
5. Deliver compelling client presentations to illustrate findings, ideas, recommendations within consulting engagements and more broadly.
6. Playback results and success of program to clients, leading to renewed contracts and program extensions.

About our team

The Data Services team at Visa Consulting & Analytics (VCA) plays a pivotal role within the Global Data Solutions organization. Comprised of dedicated data scientists, analysts, and engineers, we help major companies through analytic solutions. Our main objective is to build solutions that empower our clients leveraging one of the largest datasets in the world, VisaNet.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The Director will be an integral part of our Visa Acceptance and Cybersource Solutions team supporting key client deliverables to ensure strong sales strategy and delivery for key client initiatives. This role is a field sales position within our growing Australia and New Zealand team that will help drive the expansion of Visa Value Added Services business. This role is responsible for targeting retailers, acquirers, and service providers as well as other companies accepting payments to add them to our growing digital products portfolio. The Sales Director will work closely with other Visa teams to offer visa products for checkout, processing, analytics, fraud, security, and other digital solutions to the Australian and New Zealand market. The ideal candidate is a motivated self-starter with strong payment technical skills that can work independently in a fast paced, ambiguous environment with limited supervision. He or she must be a fast learner who can quickly absorb the nuances of complex, varied payment offerings.  

• Lead a team to identify prospects, manage the sales process, and close new businesses.
• Develop and lead strategic initiatives in AUNZ to become the leading processor/gateway across card present, ecommerce and omnichannel opportunities.
• Act as a customer advocate - Conduct regular strategy reviews with global product teams to help shape the roadmap.
• Develop targeted product and industry use-cases based on market needs.
• Partner with teams to drive go-to-market strategies for specific prospects and products.
• Identify emerging markets, prospects, and manage the sales process including sales campaigns.
• Enhance partnerships to develop new value propositions.
• Lead RFPs and RFIs for key prospects.
• Be the face of Visa Acceptance and Cybersource in the external market for our Visa Acceptance and Cybersource Solutions.
• Collaborate with other business units such as the Digital Partnerships team to expand the ecosystem.
• Drive reseller volumes through the Acquirer Acceleration Program.
• Maintain and share knowledge of existing and new acceptance products with broader Visa team.

This role will have three core responsibilities:

Client Program Delivery:

- Lead and oversee multi skilled teams to deliver projects that produce high quality outcome for clients

- Lead recruitment of resources for Managed Services projects including working with third party suppliers

-         Managing stakeholders in a complex environment and at senior levels across the client and Visa

-        Ability to bring subject matter expertise across diverse range of product and customer lifecycle strategies (i.e. portfolio migration, early month on book, acquisition, customer lifecycle and digital communications etc.)

-         Ability to guide Delivery Leads through their responsibility for the overall client’s program delivery end to end

-         A portion of this role’s time may be embedded with Visa’s clients to support Delivery Leads, building team culture, driving performance and delivery to the highest standards.

Business Development:

-        Build strong relationships with clients in order to deeply understand their business and challenges

-         Build strong relationships with internal stakeholders to identify opportunities for Portfolio Optimisation Managed Services and assist develop compelling proposals to meet targets

-         Liaise with the Visa Consulting and Analytics Client Leads and cross functional teams to identify delivery resources required and create recommendations on resource model to deploy

-         Develop pricing proposals for projects.

Internal Program Management:

-         Provide inspirational leadership by building, developing, and managing a high performing and diverse team, which differentiates through innovation, speed, pace, diversity of thought and employee engagement

-         Help to develop our Managed Services service lines focused on Portfolio Optimisation which will become a template for our expansion in Australia and across Asia Pacific

-         Document processes, key learnings and best practices in artefacts that can be reused across the team

-         Identify and solve both client and internal challenges to help us execute efficiently and effectively

-         Lead initiatives that have program wide or market wide benefits (i.e., new suppliers’ identification and onboarding).

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The Role

Visa Consulting & Analytics (VCA) drives tangible, impactful and financial results for Visa's clients, including card issuers, acquirers, and merchants.  Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operations, and macroeconomics, VCA solves the most strategic problems for our clients.

The VCA team within Australia provides a comprehensive range of consulting services and solutions to our clients in Australia and New Zealand, that address unique challenges in areas such as strategic growth, profitability, risk management and digital strategy.

We are currently looking for a Director to lead VCA’s Risk Consulting Practice for the AuNZSP region. In this role, the Director will be responsible for the management and growth of the Practice, holding accountabilities that span, business development, leading consulting engagements, and developing new solutions to continuously enhance the Practice’s client offerings.

On the business development side, the Director will work closely with Visa’s Client Advisory team to identify opportunities to assist Visa’s issuing and acquiring clients.  This will entail, needs discovery and scoping, proposal development, sales support, and project setup and initiation.

The Director will also be responsible for project execution, typically leading small teams of consultants and cross-functional experts across a range of client engagements simultaneously. This will involve the Director collaborating with the client team and internal colleagues, gathering and managing project inputs, analysing data to form conclusions and recommendations, developing and presenting compelling project reports and working with clients on executing recommendations. 

The full range of responsibilities are detailed below:

Responsibilities

On a project-by-project basis:

• Prepare client project proposals, clarifying objectives, scope, deliverables, approach, dependencies, roles and responsibilities; draw input from clients, local client relationship managers and functional teams
• Oversee project setup including contracting documentation, stakeholder engagement, interview guides and client data requirements
• Develop a fact base by undertaking client interviews, collecting and analysing inputs such as client data, process flows, policies, competitive, industry and environmental information
• Analyse Visa and client data to conduct benchmarking, identify performance gaps and improvement opportunities
• Collaborate with data science team members to leverage advanced data analytics capabilities
• Manage execution of one or more project engagements, building client relationships, utilising governance frameworks and mitigating / resolving complex problems that emerge
• Identify solutions and recommendations that address client objectives and result in performance improvement; leverage relevant VCA methodologies, frameworks and global best practices
• Design and deliver compelling presentations to illustrate findings, ideas and recommendations

More generally:

• Identify and surface client opportunities
• Create, develop and maintain VCA IP, consulting offerings and thought leadership on the fraud landscape
• Manage overall practice growth and delivery performance

Team Summary

Visa is looking for an experienced and passionate businessperson to join our Money Movement Team in the AUNZSP (Australia, New Zealand & South Pacific) cluster, focusing on Business Development across our Banks and Fintech customers across our suite of Money Movement products including Visa Direct and Visa B2B Connect

Visa Direct is a payment service that Visa provides to clients (issuers, acquirers, processors, merchants and service providers) to facilitate fund transfers/disbursements to Visa accounts around the world using push payment technology, i.e. Original Credit Transaction (OCT).  Visa Direct consumer and business applications include person-to-person (P2P) transfer, person to micro-business transfer (e.g. payments to landscaper), funds disbursement (e.g. insurance claim disbursements), bill payment, cross-border remittance and more. 

Visa B2B Connect is an innovative multilateral payment network, offering banks an alternative cross-border payment solution that can address the unpredictability associated with the current cross-border payment flows.

The Money Movement team is responsible for leading Visa’s efforts to support all channels and forms of Money Movement enabling banks, remitters, merchants, enablers and FinTech’s to collect and send payments to consumers and businesses around the world.

For the AUNZSP market specifically, the individual will work with front line teams, taking support from hub teams, to generate awareness, actively pitch to Banks, FinTech’s, Acquirers and Merchants and build a pipeline, deal structuring through to deal closure. For existing programs, the individual will monitor and drive utilization and revenue realization.

If you think you could support the Visa family by joining Visa as a Director, Business Development, we want to hear from you.

What a Director, Money Movement Business Development does at Visa:

Visa is an organization that emphasize on collaboration, and teamwork, a matrix organization, the person must be able to work along with both functional managers, however, maintain the ability to drive conversation both internally and externally to ensure Visa achieve a positive and right outcome for our customers and stakeholders.

Organizational savvy and interpersonal skills are critical, as we interface with specialized product groups, financial institution sales, merchant and acquiring sales, client consulting, marketing and corporate communications, legal, and finance to coordinate the end goal of achieving aspirational objectives.

What we expect of you, day to day: Achieve or exceed sales targets across the region

• Achieve annual sales goals of Money Movement (Visa Direct, Visa B2B Connect), in partnership with local product and leads
• Take clients through the sales cycle from prospecting, solutioning, deal structure, contracting and deal closure
• Develop sales strategy for sales acceleration, including determining high potential client targets, use cases and verticals, etc.
• Drive lead-generation and prospecting program and ensure good response to new leads
• Drive key workstreams for Money Movement growth
• Work with existing Visa clients and their Account Executives to cross-sell Money Movement products where a good fit exists
• Lead prospecting to non-Visa clients to find the right contacts and build relationships, and sell where a good fit exists
• Work with cross functional partners across the region to ensure we have what we need to be successful with our clients
• Work with Money Movement Product teams to develop the go-to-market strategy and ensure we have the right value proposition and product construct to meet client needs
• Ensure sellers are ready and able to sell Money Movement products to clients
• Work with the training liaison to drive initial and ongoing sales training across the client sales cycle
• Ensure sellers know about and have access to client-ready, legal approved sales materials
• Help sellers trouble-shoot and overcome client objections
• Develop and execute a process to capture client feedback on product and value-added services, and socialize with other Visa teams
• Work with regional global product teams and operations to understand state of Issuer readiness, and state of client implementations and post-launch support

Why this is important to Visa

The individual will contribute to sales acceleration for Visa Money Movement team in AUNZSP.  This is a unique opportunity to be part of building a new ecosystem in the fast-moving world of payment and one of the key growth pillars in Visa’s Money Movement business.

This role will be responsible for originating leads and supporting our country leads to achieve sales targets and accelerating growth of Visa Money Movement solutions across the region.  We will be working in an agile environment, so this person must be passionate, driven and proactive in driving client conversations, and opportunities in achieving our goals.