Total 60 job vacancies by TAL

The People & Culture Risk and Governance team supports the continuous building of awareness and the strengthening of the risk management and governance practices across the People & Culture business unit. The team consists of operational risk management (Line 1 Risk), governance including regulatory amendments, strategic program management, board and executive team reporting and analytics & insights.

The People & Culture Risk Manager plays a critical role in the identification, management and mitigation of risk within People & Culture. The role includes a broad range of activities including control testing, leading the annual RCSA process, risk management through business unit change and reporting to the People & Culture Risk Committee. Additionally, the Risk Manager will oversee incident management and manage the CPS230 uplift program of work for People & Culture.

The role also provides advice and guidance to the business, promoting a strong risk culture, and supporting stakeholders to ensure successful operations within organisational risk & compliance frameworks.

The role works across the People & Culture team and closely with the People & Culture Leadership Team on risk and compliance related matters. This role also liaises with the Risk Office and Internal Audit across various Line 2 and Line 3 activities.

In addition, in this role you will:  

• Provide education and awareness of risk management and compliance across the People & Culture team (including running bi-annual new starter risk training).
• Develop and implement a People & Culture control testing plan aligned to the organisational framework, including conducting thorough critical control testing and reporting on outcomes to the People & Culture Leadership Team and Line 2.
• Oversee annual BCP review for P&C and participate in testing scenarios.
• Represent People & Culture at the Line 1 Risk forum, Operational Excellence Change Advocates forum and other Line 1 Risk enterprise-wide forums.
• Support Line 2 and Line 3 with relevant reviews/audits.
• Provide risk support and advice for People & Culture strategic priorities and projects, including risk in change.

This is a position within the Actuarial system team which has responsibility to assist Finance business areas for performing system changes required for ongoing BAU development and enhancements of actuarial systems in support of liability and capital valuations, embedded value, and business planning.

Key Accountabilities:

The Main activity of the role is to support the Actuarial System team in the design, build, test and implementation of Actuarial projection models (using the prophet enterprise platform) to meet additional model requirements from strategic project impacting finance analysis, reporting and operational processes.

Detailed activities include:

Projection Modelling (Prophet)

• Prepare and review technical specifications that meet end user requirements and teams coding standards
• Perform Prophet developments to specifications
• Perform and document system testing activities (unit testing, regression testing)
• Perform model reviews and identify areas of model improvement and efficiency
• Deploy approved changes to production environments in line with controls and procedures
• Identify areas of model improvement and efficiency

Data Management

• Analyse and specify data requirements (variable names, formats, attributes) for prophet model inputs and outputs
• Modify DCS processes to maintain system integration points in line with model changes
• Contribute to the build and implementation of data flow process interacting with the IDR (Insurance Data Repository for Prophet model inputs and outputs)to meet IFRS reporting requirements

Finance System Support

As part of the Actuarial systems team you may be called upon to aid in the provision of Finance Operational services including:

• Actuarial System incidence management and resolution
• Support and train for Actuarial System end users
• Manage the availability, capacity and performance of Actuarial Systems
• Maintain security and access procedures and conducting periodic reviews

This role is ideally suited for that candidate who is looking to take the next step in their career and has Head of Tax in their sights. Senior Tax Manager roles in TAL are required to be able to work across all portfolios and tax subject areas and should expect to work across various of these from time to time. However, each role will have a key point of focus and provide back up to other areas.

The Senior Tax Manager - Indirect Tax, in TAL acts as a trusted partner to leaders across the TAL business, accountable for providing accurate, complete and timely advice that deliver commercially sound, and compliant, solutions which focus on Indirect tax matters. This role is key in driving compliant outcomes with our key stakeholders and influencing commercial initiatives. The role requires the individual to take accountability for setting compliant requirements that other areas maybe required to meets these requirements. The role then requires the individual to take accountability for auditing compliance against the requirements and influencing areas outside of the tax function to take accountability for the execution of the requirements.

Incumbents in this role use their professional knowledge to deliver high impact advice across Finance, and TAL more broadly, and are expected to provide advice on the achievement of key commercial objectives, providing advice that influences commercial decisions that TAL needs to address which focus on Indirect tax matters.

The Senior Tax Manager -Indirect Tax role ensures:

• All Indirect tax matters relating to the TDA Tax group are dealt with in accordance with the law and are accurately recorded and reported,
• Indirect tax impacts upon customers and policyholders are accurate and correct,
• Implications of new tax laws and other compliance requirements are understood, planned for and implemented and business leaders are aware of their obligations in relation to these
• TAL is well represented in relevant external bodies and with associated regulatory and other compliance bodies.

The Senior Tax Manager - Indirect tax, is also accountable for ensuring the implementation of policies, processes, calculations, models, procedures, and compliance obligations, especially in respect of governance, risk management and documentation relevant to all TAL Business Units. The role ensures the provision of accurate and timely advice to the business and developing and enhancing relationships with stakeholders throughout TAL and with external parties, such as the ATO and State Revenue Authorities. The Senior Tax Manager - Indirect tax is accountable for enhancing existing processes and continually improving the level of support provided to the TAL business with a particular focus on various strategic programs focusing on Indirect tax matters. This role is expected to oversee the work of the Tax Analysts, and other junior staff who may support Tax from time to time, who support the deliverables of the Tax Team, providing coaching and training as required to ensure the capability development of all team members.

Key Accountabilities:

Business (revenue) related tax accountabilities:

• Manage tax risk end to end throughout the Business in accordance with the TAL Risk Governance Framework as it relates to Indirect tax.
• Be responsible for and accountable for setting requirements for the business to execute that are designed to ensure compliance against tax law. This means not providing interpretations of the law but rather gain an understanding commercial and operational process and based on these facts provide the business with purpose-built requirements that when executed will ensure compliance with the law. The role is then required to update these requirements as regulations change
• Ensure the TAL Group has robust systems, processes and controls in place to meet all regulatory and customer tax compliance obligations
• Advise and partner with TAL Business Unit leaders on matters such as:
  • Goods & Services Tax
  • Stamp Duty
  • Fringe Benefits Tax
  • Advisory support in relation to various Payroll initiatives including but not limited to State Tax changes and global mobility proposals.
  • New product set up and ensuring efficient and compliance tax outcomes are considered.
• Drive indirect tax outcomes, particularly in relation to duty, when it comes to new products strategic developments. You will be seen as a key stakeholder that is capable of having discussions and leading implementation efforts in this regard. You will be able to work autonomously and escalate where required.
• Active engagement with key Regulators to ensure TAL is compliant and is operating within its Tax Risk Governance Framework. You will be able to drive audit engagements and feel confident to have hold such discussions independently.
• Explain the tax position to internal and external stakeholders, at all levels, and show a clear means of substantiating the position. Your advice will be able to be easily understood and implemented.
• Manage internal and external audit reviews where applicable.
• Provide accurate, complete and timely tax advice and services on a range of topics in support of commercial decisions with a focus on Indirect taxes
• Implement news systems and processes and manage the integration of a new tax function for newly acquired businesses as required

Corporate related tax accountabilities:

• Manage tax risk end to end throughout the Business in accordance with the TAL Risk Governance Framework
• Provide expert advice on matters related to Indirect tax (incl., GST, FBT, Stamp Duty)
• Ensure the accurate provision of a range of compliance deliverables for the TDA group
• Ensure the TAL Group has robust systems, processes and controls in place to meet all regulatory and customer tax compliance obligations
• Ensure that current tax models and calculators are fit for purpose
• Management of relevant returns, compliance and reporting requirements ensuring the engagement of internal and external stakeholders (incl GST, FBT, Payroll Tax support, Stamp Duty, and others where required)
• Manage the external auditors in relation to their tax reviews

We have a newly created opportunity available in our Retirement and Wealth business as a Retirement Growth Manager. Reporting to the General Manager, Retirement and Wealth you will be responsible for developing deep relationships with new and existing partners to TAL as well as consultants and other market participants.

This is a client facing role with key stakeholder management and relationship building accountabilities. You will play a critical role in proactively and effectively managing the delivery of high-quality engagement to our prospects and other market players.

In this role you will: 

• Deeply understand TAL’s strategy and retirement proposition in the industry
• Tailor and showcase TAL capabilities, proposition, and people to audiences/funds depending on their needs and objectives
• Proactively identify and build relationships with new retirement and investment opportunities in the industry fund and retail/platforms segments
• Gather and document market intel on an ongoing basis and provide reporting on this and pipeline activity
• Devise the retirement partnerships strategy for approval by the senior leadership team
• Document and execute a structured 12-month calendar of business development activity to be updated on an ongoing basis
• Understand market challenges and represent TAL as a market leader in thought leadership and solution development
• Support the ongoing development and implementation of initiatives and projects to enhance service delivery for our partners
• Lead new business tender responses, using the intel obtained through engagement to develop the win themes and ensure a leading submission is provided
• Take full accountability for delivery of the tender response on time, building a bid team across the TAL business

Overview of the role:

To manage balance sheet risks and maximise the value of our investment assets, TAL is expanding its investment capabilities including the implementation of a new Target Operating Model. This is an exciting role, offering the ability to build capability, shape outcomes and add significant value. The role will work closely with the Head of Investments (general account) & ALM and be responsible for investment strategy and portfolio management. The focus will be rates and credit investments and will require a strong understanding of asset-liability management and life insurance regulatory capital standards. 

Key Accountabilities:

Investment strategy

• Clarifying investment objectives and quantifying risk appetite including via senior executive and/or Board workshops
• Designing capital efficient, liability-driven, investment strategies that achieve investment objectives
• Providing advice to Risk on appropriate targets and limits
• Portfolio structure design including the optimal mix / diversification of strategies / exposures
• Provide advice to the business on investment elements of product design (including Retirement Income)
• Analysis of competitors’ investment strategies and performance

Portfolio management

• Investment risk management, ensuring ongoing compliance with limits
• Investment manager benchmark design
• Investment market and economic research
• Dynamic exposure management including active credit and duration positioning
• Derivative overlay implementation when applicable (including CDS and bond futures)

Collaboration and stakeholder engagement

• Draft Board and ALCo papers
• Present to various internal forums and executive committees
• Interact with senior executives including the CFO, Appointed Actuary, Chief Risk Officer, etc.
• Ongoing collaboration with external investment managers and where necessary provide robust feedback and challenge
• Provide advice and mentorship to the broader ALM team

We have a Senior Commercial Analyst opportunity available within our Performance and Expense Management team which sits within our Finance business unit. Reporting to the Senior Commercial Manager, you will be responsible for partnering with our Information Technology, Continuous Delivery and Strategic Initiatives teams to provide reporting, communicating expense results and creating actionable insights.

Additionally, this role is heavily involved in the annual expense budget process, working with business stakeholders to build out expense budgets and operationalise this.

This is a 12-month fixed term contract, working flexibly from our Sydney office.

In this role you will: 

• Take ownership of expense planning, budgeting, forecasting and other processes as appropriate.
• Assist with the delivery in terms of the Expense Framework which governs planning, forecasting, accounting, reporting, and analysis.
• Assist with partnering of Executives and Senior Leaders to influence and provide direction for the appropriate expense targets and goals for TAL, as part of the planning and forecasting process.
• Assist with the production of month-end expense reporting and analytics, including targets, productivity metrics and insights.
• Provide commercial insight and advisory on activities including business case development.
• Assist with month-end expense meetings with stakeholders to provide analysis, identify opportunities and strategies to mitigate risks as appropriate.
• Contribute towards short and long-term enterprise expense planning including stakeholder management during the planning cycle, co-ordination of inputs and analysis.

The Claims Technical Specialist is responsible for providing technical advice, guidance and support to the Claims team on technical assessment and case management matters, to assist in reaching desired claims durations and outcomes in line with the terms and conditions of the policy.

A key focus of the role is to optimise assessment quality within the Income Protection, Life, Trauma and TPD portfolios and support Claims Managers to build their capability in line with the TAL claims capability and delegated authority frameworks. 

• Contribute towards a culture of process improvement. Along with the Team Manager, ensure that change initiatives are embedded and that best practices are adopted, while ensuring a best practice approach to claims handling
• Contribute to department and company projects as required.
• Maintain current knowledge of life insurance guidelines, processes and policy changes.
• Ensure claims handling and service approach reflects industry best practice and TAL processes and policies.
• Other ad-hoc duties as required

Technical Support

• Act as a subject matter expert, responding to Claims Consultant requests and enquiries and to authorise and review claims (and associated benefits payments)
• Provide adverse decision review and sign off on assessment, which may require referral to internal Claims review body
• Support Claims Consultants to use effective communication with customers, treating health practitioners and other stakeholders to drive the best service experience and appropriate claim outcomes for the customer
• Support Client Managers and Team Managers in their reporting to funds and attendance at fund meetings/case conferences related to technical claim outcomes as required
• Development/ enhancement of claims handling procedures and guidelines as required. Assist with embedment
• Review, advise and sign off (within delegation) on policy T&Cs within internal forums, communicating the outcome of approved policy T&Cs within team to ensure understanding/application

Team Capability

• Drive processes to support development of technical capability within claims and implement strategies lto develop technical skills in line with the TAL claims capability framework resulting in progression of delegated authorities in a timely manner
• Coaching Claims Consultants in appropriately executing assessment practices ensuring the timely and quality management of claims. Including completing ‘above delegation’ and ‘within delegation’ reviews of individuals work and recording outcomes and opportunities for development 
• Provide insights into Case Manager technical capabilities for the purpose of performance management and support the Team Manager in development planning for individuals to uplift their capability in line with TAL’s capability framework.
• Deliver training as required

Compliance

• Contribute to the implementation of appropriate governance structures and quality assurance to successfully deliver business solutions.
• Ensure compliance with TAL policies, procedures and guidelines procedures, ensuring claims management is in accordance with the TAL claims philosophy 
• Adherence to external regulations (eg. Privacy and Life Insurance Code of Practice) and all relevant legislation and industry guidelines
• Ensure all interactions with Customers, Advisers and other internal and external stakeholders adhere to TAL’s Customer Service Culture through the provision of high-quality, accurate and compliant work

The Senior Cyber Analyst is part of Third-Party Tech & Cyber Risk, which is part of the Technology & Cyber Risk function within the Technology Business Unit. This role will support the manager in aligning to the strategy and execution of our third-party technology risk management, third party cyber security management, relevant technology and cyber clauses within the contractual management process and overall governance of technology third parties. This role is responsible for adhering to and identifying improvements to relevant frameworks, policies, practices and controls to maintain the risk posture within the appetite.

• Adhere to the Third-Party Technology & Cyber Risk Management Framework and support the delivery of associated strategy, target state roadmap, and supporting processes and procedures.
• Conduct in-depth risk assessments and due diligence on potential and existing third-parties to identify risks and compliance gaps.
• Engage third-parties based on the non-compliance and potential cyber security issues identified via continuous passive security posture management technologies. Conduct risk assessments and develop a plan with the third-parties to remediate non-compliance and/or potential security issues.
• Establish and maintain the governance structure for ongoing management of third-party relationships, including regular performance and compliance reviews.
• Collaborate with all technology teams to embed effective vendor management practices aligned to the TAL Procurement Procedure and Vendor Management Model.
• Identifying potential areas for improvement for vendor governance, enhancement and upgrade by maintaining a good working knowledge of all services provided to TAL business units.
• Assist with the assurance and compliance activities to demonstrate the effectiveness of Third-Party Technology & Cyber Risk Management function. Address the corrective actions and resolve gaps identified during the assurance and compliance activities.
• Support and assist with the negotiation, implementation, and management of technology and cyber clauses in the third-party contracts with the Legal. Uplift those technology and cyber clauses in the contractual terms in line with regulatory and threat environment changes, as needed.
• Monitor and report on third-party compliance with technology and security requirements as well as their performance against contracts, and coordinate the corrective action, as needed
• Develop and deliver training to internal stakeholders on Third-Party Technology & Cyber Risk Management practices

The Claims Consultant is responsible for the proactive management of a portfolio of life insurance claims in accordance with TAL’s claims philosophy, claims handling procedures, policy terms & conditions and in accordance with the Life Insurance Code of Practice and other legislative and regulatory requirements.  

This may include but is not limited to;

• Adhering to external regulations (eg. Privacy and Life Insurance Code of Practice) and all relevant legislation and industry guidelines.
• Ensuring all interactions with Customers, Advisers and other internal and external stakeholders adhere to TAL’s Customer Service Culture through the provision of high-quality, accurate and compliant work.
• Contributing to department and company projects as required.
• Gathering and interpreting relevant information to form an appropriate claims strategy.
• Effective determination of correct benefit entitlement ensuring that legitimate claims are paid in a timely manner in accordance with policy terms and conditions.
• Working collaboratively with Technical Specialists, Recovery & Support Specialists, Health Services and other internal stakeholders.
• Arranging and participating in case conferences and peer case discussions, including preparation of documentation, record keeping and completion of agreed actions.
• Providing exceptional customer service, including proactively managing communication with customers and clients relating to the management of the claim and initiating support options, where appropriate.
• Customer and partner stakeholder management (e.g. advisers, trustees, fund administrators) whilst monitoring service delivery and quality.

The Senior Consultant Technology and Cyber Risk will be part of the Technology & Cyber Risk function within the Technology Business Unit and will lead the strategy and execution of Risk Management activities. This role is responsible for ensuring the Technology risk posture remains within TAL’s appetite by overseeing and executing Line 1 Risk management activities and consulting with a variety of stakeholders across Technology and the Business.

Key Accountabilities:

• Provide input into TAL’s Technology Risk Management strategy and yearly plan of activities.
• Risk Management advice and support across all of TAL’s Technology platforms.
• Contribute to the development of the controls assurance plan and perform controls assurance over critical controls
• Deliver reporting to TAL’s Technology Leadership team, Risk Office and Board to represent Risk Indicators and significant events that may shift the risk profile. Coordinate activities to complete all reporting requirements by obtaining updates from General Management and the Risk function on risk posture and culture.
• Management of risk remediation activities and reporting of approaching and overdue actions.
• Oversight and management of Incident Management for events that have an external impact to TAL’s customers or partners and support for reportable situations.
• Risk in Change assessments for significant implementations, Cloud workloads, and AI use cases to ensure solutions remain within TAL’s risk appetite and controls.
• Coordination and support for TAL’s annual Risk and Controls Self-Assessment (RCSA) to agree on risk posture and control health in alignment with APRA’s CPS230 standard.
• Co-ordinate and update the Business Continuity Management for Technology to ensure recovery strategies and plans are risk based, appropriate and actionable.
• Documentation and coordination of Risk Acceptance for issues that require leadership acceptance and agreement of remediation activities to bring risks within tolerance levels.
• Stay abreast of regulatory changes and industry best practices to ensure the Technology platform meets regulatory and partner requirements.
• Collaborate with cross-functional teams, including Technology Risk (Line 2), Internal Audit, Legal and Compliance to ensure there is an integrated approach to Technology Risk Management.
• Lead, mentor and develop a team dedicated to Technology Risk Management.
• Support other Cyber Risk teams, as required

The Claims Consultant is responsible for the proactive management of a portfolio of life insurance claims in accordance with TAL’s claims philosophy, claims handling procedures, policy terms & conditions and in accordance with the Life Insurance Code of Practice and other legislative and regulatory requirements.  

This may include but is not limited to;

• Adhering to external regulations (e.g. Privacy and Life Insurance Code of Practice) and all relevant legislation and industry guidelines.
• Ensuring all interactions with Customers, Advisers and other internal and external stakeholders adhere to TAL’s Customer Service Culture through the provision of high-quality, accurate and compliant work.
• Contributing to department and company projects as required.
• Gathering and interpreting relevant information to form an appropriate claims strategy.
• Effective determination of correct benefit entitlement ensuring that legitimate claims are paid in a timely manner in accordance with policy terms and conditions.
• Working collaboratively with Technical Specialists, Recovery & Support Specialists, Health Services and other internal stakeholders.
• Arranging and participating in case conferences and peer case discussions, including preparation of documentation, record keeping and completion of agreed actions.
• Providing exceptional customer service, including proactively managing communication with customers and clients relating to the management of the claim and initiating support options, where appropriate.
• Customer and partner stakeholder management (e.g. advisers, trustees, fund administrators) whilst monitoring service delivery and quality.

• Provide ongoing coaching and mentoring to Case Managers (and/or external stakeholders) on the claims management process, enabling them to provide exceptional customer service to clients, including guidance on handling communication with clients relating to the management of their claim and attending to client’s enquiries;
• Being the escalation point for technical advice for Case Managers, undertake duties including:
  • Authorise and review claims (and associated benefits payments), including where above delegated authority of Case Managers;
  • Interpretation and advice regarding hypothetical claims scenarios;
  • undertake quality assurance reviews of claims files;
  • provide advice on the technical interpretation of policies and contract requirements; and
  • take accountability for the resolution of customer complaints or requests for decision reviews (within authority);
• Continuously support the Claims Team Manager (or Senior Claims Specialists), including acting as the second-in-charge for the relevant Claims Team, triaging of claims files to Case Managers, providing feedback to the Claims Team Manager on the successes and development opportunities for Case Managers, as required;
• Liaising with internal and external stakeholders, to ensure the timely and quality management of claims, including participating in case conferences, peer case discussions and working closely with the Claims Technical Training team to identify and develop training package needs;
• Generation of reports for the Claims Team and Claims Leadership Team (such as Traffic Light reports), to enable the efficient and effective management of the team;
• Continuously reviewing Claims processes and frameworks to seek out opportunities for improvement in the overall claims experience for customers;
• Participate in business area and/or Company projects as required

The Reporting and Data Analyst plays a crucial role by transforming raw data into meaningful insights that drive decision-making. The primary responsibilities include collecting, analysing, and interpreting data from various sources. They create detailed reports, visualisations, and storytelling to highlight key metrics and trends, making complex data more accessible and understandable for stakeholders. This role often involves working with tools like SQL, Excel, and data visualisation software such as Tableau and/or Power BI.

In addition to reporting, data analysts delve deeper into the data to uncover patterns and insights that can inform strategic decisions. They perform tasks such as data cleaning, data mining, statistical analysis, and predictive modelling. By interpreting data within the context of business objectives, they help to identify opportunities for improvement, optimise
operations, and predict future trends, while maintaining a focus on data governance and quality. This dual focus on reporting and analysis ensures that businesses not only understand their current performance but also have business insights needed to plan and document.

A Reporting and Data Analyst in data and analytics typically has several key accountabilities:

Data Governance

• Understanding of data policies, standards, and regulations.

Data Quality, Integration and Management

• Data Mining: Skills in extracting patterns and insights from large datasets.
• Data Collection: Gather data from various sources, including databases, APIs, and flat files.
• Data Cleaning: Ensure data quality by cleaning and preprocessing data to remove inconsistencies and errors.
• Data Warehousing: Design and maintain data warehouses to store and organise large volumes of data.

Data Architecture

• Knowledge of data structures, databases, and storage solutions.
• BI Solutions: Develop and implement BI solutions, including dashboards, reports, and data visualisations.

Reporting and Visualisation

• Dashboard Creation: Create interactive and user-friendly dashboards using tools like Power BI and/or Tableau.
• Data Storytelling: the ability to communicate your insights through compelling narratives.
• Report Generation: Develop reports that provide actionable insights to stakeholders, helping them make informed decisions.
• Data Visualisation: Use data visualisation techniques to present complex data in an easily understandable format.

Agile Practices

• Demonstrate the success of a product release, encompassing a shared understand of finished quality product.

Drives Results

• Organises workload and priorities to adhere to agreed timeframes and service standards.
• Explores alternative solutions to improve effectiveness and productivity within the team.
• Makes informed and timely decisions when appropriate, weighing up risks and outcomes using sound risk awareness and management practices.

As part of the Line 2 Risk Office, you will work in a diverse and varied capacity to continue to uplift risk management capabilities at TAL.

This role is responsible for the oversight of TAL’s financial risks including the management of the Risk Appetite Statement, ICAAP Summary Statement, Recovery Plan and other risk policies and frameworks. You will work closely with business and actuarial teams to
provide advice and oversight to strengthen financial and insurance risk governance and play a key role in overseeing product sustainability for TAL’s existing and new businesses.

• Provide risk and compliance advice, insights and challenge to support the embedment of the Risk Management Framework with a focus on financial risks.
• Lead the design, implementation and maintenance of the Risk Appetite Statement and the Recovery Plan.
• Partner with the Capital team to enhance and challenge the Internal Capital Adequacy Assessment Process (ICAAP) framework.
• Provide insights and coordinate the development of stress scenarios.
• Establish strong relationships with business stakeholders to embed and increase awareness of the Risk Management Framework.
• Provide risk advice on projects relating to the financial risk portfolio.
• Conduct reviews on emerging risks and other focus areas.
• Present the outcomes of reviews to senior management and at Board or committee meetings.
• Provide guidance and support to direct report and other members of the broader Risk Office.

This role is responsible for improving and maintaining TAL’s Business Continuity capabilities through:

• Assisting key representatives within the Business to enhance TAL’s Business Impact Analysis and Business Continuity Plan documentation in accordance with concepts defined within CPS 230 (e.g. impact tolerance levels)
• Working with representatives from Technology and the Business to enhance developed process maps and related dependencies (e.g. applications, third parties, other teams and key personnel)
• Strengthening TAL’s Business Continuity practices in the refinement of potential disruption scenarios relevant to TAL’s business to help guide and inform workaround/recovery strategies to be considered by the business
• Serving as a Business Continuity and Crisis Management liaison, responsible for information sharing and developing relationships with key internal and external stakeholders

This role is a 12-month Fixed Term Contract.

Recruiting now for a start date of Monday 13th January 2025.

The role of a Claims Consultant is a challenging and rewarding role within the Life Insurance Industry. It requires you to assess and adjudicate on claims made by individuals under their policies who are at their most vulnerable (sick or injured) efficiently, fairly, and honestly. As a part of the role, you will at times interact with a variety of customers, doctors, accountants, lawyers, rehabilitation experts with a goal to make decisions.

It is different every day. We recognise that when our customers come to us with a claim, they’re setting out in a direction they didn’t expect. As the experts, our Claims team offers guidance and support and help them navigate something they’ve probably never experienced before. We make sure we’re providing clarity and certainty every step of the way.

Recruiting now for a start date of Monday 13th January 2025.

The role of a Claims Consultant is a challenging and rewarding role within the Life Insurance Industry. It requires you to assess and adjudicate on claims made by individuals under their policies who are at their most vulnerable (sick or injured) efficiently, fairly, and honestly. As a part of the role, you will at times interact with a variety of customers, doctors, accountants, lawyers, rehabilitation experts with a goal to make decisions.

It is different every day. We recognise that when our customers come to us with a claim, they’re setting out in a direction they didn’t expect. As the experts, our Claims team offers guidance and support and help them navigate something they’ve probably never experienced before. We make sure we’re providing clarity and certainty every step of the way.

Office administrative support duties, including handling mail, electronic filing, and indexing. Operates office equipment such as folding machine, photocopier, faxing and scanning. Please note, this role is 100% onsite.

Your Primary responsibilities:

• Open and sorting of daily mail (in and outbound)
• Scanning and indexing of inbound correspondence
• Banking of incoming money
• Delivering and picking up mail from across the building
• Allocated work completed within agreed Service standards with high quality output
•  Assist other Service teams in other areas (including call center) to help achieve departmental goals during peak periods
• Ability to demonstrate organisation skills and communicate effectively with the team and peers to achieve team objectives and goals
• Participate in team meetings and personal development discussions
• Identify opportunities for process improvements
• Input into the development of procedure
• Ensure adherence with TAL’s Risk framework and guidelines 
• Looks for ways to improve own effectiveness and productivity
• Resolves customer problems and complaints, escalating where required
• Participate in team activities with enthusiasm, humor and respect

• 12 month opportunity

This position helps develop and implement multi-channel mandatory communications (cover letters, policy documentation, forms and policy schedules) to keep customers informed about their policy details throughout their lifecycle. The role works with the Customer Correspondence team and business stakeholders (Product, Legal, Compliance etc) to write and implement clear and concise mandatory communications and collateral, ensuring TAL meets our regulatory and compliance requirements.

• 12-Month Fixed Term Contract

Are you ready to help shape the future of insurance? Join us at TAL as a Claims Policy & Communications Consultant, where you’ll play a key role in supporting the transformation of our claims process through best-in-class collateral that ensures compliance with regulatory requirements.

In this dynamic 12-month project role, you’ll be responsible for driving the delivery of claims correspondence into our cutting-edge digital platform.

What you’ll be doing:

• Leading the transformation of claims correspondence delivery in partnership with Continuous Delivery and Claims Effectiveness teams.
• Managing and maintaining our letter and form catalogues, ensuring key regulatory compliance, including the Life Insurance Code of Practice.
• Building strong relationships with stakeholders to ensure we deliver exceptional service and outcomes for our customers.
• Administering change briefing sessions to keep key players informed and engaged throughout the project.
• Staying up to date with industry trends to anticipate business impacts and maintain excellence in claims collateral management.

This role is your opportunity to contribute to meaningful change and help protect the lives of millions of Australians through innovative, customer-focused solutions.

This position is responsible for supporting Quality Assurance for Claims. You will provide claims administrative support services to other parts of the business within specified guidelines and may be directly supervised.

In addition to this the Claims Quality Assurance Officer will provide ongoing file maintenance and administrative support to Quality Assurance Managers, Specialists and Consultants as well as supporting the overall quality assurance process.

In this role you will:

• Provides Claims Quality Assurance administrative support service within specified guidelines and TAL values.
• Responds to QA enquiries where basic analysis and the provision of information is needed in order to resolve the issue, escalating where necessary.
• Records all information accurately on appropriate systems.
• Responsible for spotting opportunities for service and process improvement and feeding suggestions to manager.
• Offers support to team members, sharing learning and best practice in order to contribute to overall team effectiveness.
• Understand the responsibility of TAL in relation to the Privacy law and compliance guidelines and execute QA within these laws and guidelines.
• Proactively raise and support rectification of compliance breaches.
• Produce high-quality, accurate and compliant work.
• Ensure adherence to regulatory and TAL’s policies and procedures.
• Raise potential risk issues in daily operations across systems, policies and procedures that may result in TAL being exposed to financial instability, fraud, not fulfilling regulatory requirements or litigation including behaviours that may be discriminatory or undermine TAL’s core values.
• Collaborates with others to ensure that the customer gets a flawless product or service.

The Senior Claims Consultant is responsible for the proactive management of a portfolio of complex life insurance claims in accordance with TAL’s claims philosophy, claims handling procedures, policy terms & conditions and in accordance with the Life Insurance Code of Practice and other legislative and regulatory requirements.  A key focus of this role involves providing a best-in-class customer and client (e.g. advisers, trustees, fund administrators) experience, including regular communication in relation to the status of claims and managing expectations, to deliver on quality health and claim outcomes.

Accountabilities include:

• Manage a portfolio of complex life insurance claims in a proactive, cost-effective manner

• Ensure accurate claim assessment in line with policy terms and conditions

• Gathering and interpreting relevant information to form an appropriate claims strategy

• Effective determination of correct benefit entitlement ensuring that legitimate claims are paid in a timely manner

• Work collaboratively with Technical Specialists, Recovery & Support Specialists, Health Services and other stakeholders

• Provide support to the team, through guidance on the claims management process, procedures, contract requirements

• Role modelling effective case management and best practice portfolio management

• On an as needs basis support the Team Manager with the development of less experienced Claims Consultants

• Delivering exceptional customer service

The Claims Consultant is responsible for the proactive management of a portfolio of life insurance claims in accordance with TAL’s claims philosophy, claims handling procedures, policy terms & conditions and in accordance with the Life Insurance Code of Practice and other legislative and regulatory requirements.  

This may include but is not limited to;

• Adhering to external regulations (eg. Privacy and Life Insurance Code of Practice) and all relevant legislation and industry guidelines.
• Ensuring all interactions with Customers, Advisers and other internal and external stakeholders adhere to TAL’s Customer Service Culture through the provision of high-quality, accurate and compliant work.
• Contributing to department and company projects as required.
• Gathering and interpreting relevant information to form an appropriate claims strategy.
• Effective determination of correct benefit entitlement ensuring that legitimate claims are paid in a timely manner in accordance with policy terms and conditions.
• Working collaboratively with Technical Specialists, Recovery & Support Specialists, Health Services and other internal stakeholders.
• Arranging and participating in case conferences and peer case discussions, including preparation of documentation, record keeping and completion of agreed actions.
• Providing exceptional customer service, including proactively managing communication with customers and clients relating to the management of the claim and initiating support options, where appropriate.
• Customer and partner stakeholder management (e.g. advisers, trustees, fund administrators) whilst monitoring service delivery and quality.

As a Business Analyst within the Claims environment, you will provide strategic business analysis services that are critical to our success. Your primary focus will be to collaborate closely with stakeholders, gaining a deep understanding of our processes, services, and the broader context in which the Claims business operates. In this role, you will be instrumental in driving regulatory and strategic business initiatives within Claims.

Key Responsibilities:

• Business Analysis Excellence: Conduct detailed analyses to identify challenges, opportunities, and solutions that enhance our business.
• Project Leadership: Lead small to medium-sized projects, and support the Process Improvement and Automation Manager on more complex initiatives related to the Claims Strategic Roadmap.
• Stakeholder Engagement: Utilize your strong stakeholder management skills to deliver comprehensive business analysis services that drive value across the Claims Business Unit.

This role is part of the Claims Effectiveness team and works closely with multiple business units and IT teams to ensure the successful delivery of project benefits.

The Manager, Claims Operational Risk will lead delivery of day-to-day operational risk management across claims. 

The role is responsible for executing the Line 1 risk management framework, including but not limited to, RCSA actions & controls, control assurance & testing, identification and tracking of Incidents, Risk Committee oversight and reporting, along with relevant risk-based reporting & analytics. 

This role will also be involved in supporting the business to satisfy their responsibilities in complying with TAL risk frameworks and processes.  In addition, this role will contribute to the analysis and implementation of various identified risk & compliance initiatives.