Total 4 help desk specialist job vacancies in North Ryde

We are embarking on an HR system implementation across Nine. We are looking for a Senior Workday Developer / Integrations Specialist to work closely within our Technology team to deliver a series of initiatives that will be critical to set this program up for success. This is for a six month contract with the potential of extending the role to support the design, development and deployment of the system.

Day to day you will:

• Document the detailed current & future state systems landscape of the in scope processes, including building an understanding of current state integrations.
• Work with system owners and the business to detail the integration requirements for the Workday implementation.
• Work with the Technology team to get Dev and Test environments ready for critical upstream and downstream systems.
• Engage with stakeholders at different levels, across various business units to gain business knowledge and translate this into key deliverables.
• Work collaboratively with the People & Culture team to defi ne the outcomes required and develop an approach to deliver against this within a defi ned timeframe.
• Work collaboratively with all Business units to understand and document their current state HR processes and be able to clearly capture varying requirements and needs across the BUs.
• Support the project team and business, building a trust relationship with ability to influence.

The IT Service Desk provides first-level IT support for Metro and satellite sites for internal staff. The Service Desk team is required to attend to IT support and service requests in a time constrained environment and are responsible for the management of the life cycle of support calls resolved by IT Support.

Where applicable the team must strive to meet SLA targets. The team is required to analyze support calls with the goal of reducing the volume of support calls via proactive mitigation and coaching of internal staff. Each team member must aim to develop an understanding of the technologies used within Nine and keep abreast of new procedures and technology. Where possible they are also expected to make recommendations for improvements with regards to workflow and procedural improvements.

This is an ideal role for someone looking to get into Tech Support

Salary for this role is $51,700.00 + Super

Responsibilities:

• Receive, record and resolve IT infrastructure problems to support productivity
• Provide timely & effective support for all IT systems
• Monitor and escalate calls to ensure resolution to agreed SLA
• Ensure effective, regular and timely communication is provided to all stakeholders
• Respond to and resolve IT incidents to support staff productivity
• Build customer relationships.
• Contribute to the education of customers and other members of the support team.
• Effectively manage incoming queues to ensure incidents and requests are actioned within an appropriate time frame.
•  Assist to maintain the Standard Operating Environment and ensure it is applied to all desktop platforms.
• Develop and maintain documentation and procedures.
• Continuously improve knowledge of the Fairfax environment and effectively share knowledge with the team.

There is an exciting opportunity for a Wellbeing Specialist to join our dedicated Health, Safety and Wellbeing team. 

You will be responsible for driving the psychosocial risk strategy, designing and implementing psychosocial risk controls for a complex operating environment, and implementing wellbeing initiatives across the business. From reporters and journalists working in war zones to participants on reality TV shows, you will identify, develop and implement programs specific to industry in order to support a holistic and industry-leading approach to mental health and wellbeing at Nine.

Day to day you will: 

• Drive the formation and roll out of the psychosocial risk framework and strategic wellbeing objectives 
• Design and implement wellbeing and mental health programs
• Respond to and assist with problem-solving employee wellbeing queries
• Drive a health and wellbeing culture from a behavioural and compliance perspective
• Design and implement frameworks, tools, processes and other mechanisms related to psychosocial risk, health and wellbeing 
• Lead health and wellbeing monitoring, including managing functional and psychosocial risk
• Support the broader Health, Safety and Wellbeing team as necessary 

The Australian Financial Review is seeking a Desk Editor on a full-time basis to join its print and digital production team.

We are seeking a dedicated and motivated team player with a passion for words and meeting deadlines under pressure. Newsroom experience is a must. A strong interest in and understanding of business and good general knowledge of current affairs is preferred. 

You will have experience in sub-editing and production in a way that best suits each platform. The role may involve morning, afternoon and evening hours as well as some weekend work, and can be full-time or part-time. Experience in digital production would be an advantage.

Day to day you will:

• Edit, produce and publish stories for each platform, be it digital, print, blogs, or newsletters
• Produce stories for afr.com and other channels, including finding photos,    graphics, videos, and social media assets
• Write and check headlines, captions and write-offs
• Proofread
• Work with reporters to edit and rewrite copy to the highest standards
• Communicate with reporters, editors and other production staff