Total 20 job vacancies by NEXTDC

As our Executive Assistant, you will be providing professional, strategic and administrative assistance and support to the Chief Financial Officer based in Sydney and the Chief Operations officer based in Brisbane. This demanding position offers a unique opportunity to contribute directly to the success of NEXTDC by providing seamless support while also driving operational excellence.  

Day to day duties will include the management of complex executives’ schedules, appointments and travel arrangements. You will be responsible for preparing strategic presentations, managing email campaigns, handling expenses and supporting the execution of events. This role requires the ability to anticipate needs, proactively solve problems and support cross-functional teams, ensuring our executives can operate at their highest level. You will be working and collaborating with a talented team of strategic Executive Assistants based across Melbourne and Brisbane that have our leadership teams support to drive our company’s growth and success.  

In addition to executive support, you will be a key figure in ensuring the smooth operation of our office environment across multiple Sydney locations (Port Macquarie, Artarmon). Your responsibilities will also include managing office supplies across our organisation, liaising with our senior leadership team, managing catering for executive meetings, guest, and customer meetings and when required, being first point of contact for any office-related needs, ensuring a welcoming and efficient workspace.  

This is an initial 12 month Fixed Term position.

As our Connectivity Solution Architect, you’ll be responsible for directly engaging with key customers on connectivity opportunities and supporting our Sales team. You’ll do this by understanding the Customer’s challenges and collaboratively designing solutions with NEXTDC’s connectivity product set. You’ll also solve challenges and engage internally with a wide range of stakeholders including NEXTDC Sales, Facilities and Engineering and other key internal and external stakeholders. 

What you’ll do:

• Establish strong relationships with key technical contacts in strategic Customer organisations leading to increased NEXTDC connectivity sales
• Build relationships with key connectivity partners (AI / Cloud / Carriers & Ecosystem partners) to enhance the NEXTDC’s connectivity offering by expanding connectivity options (e.g. Increasing AXON ecosystem providers)
• Creatively solve customer challenges within the parameters of NEXTDC’s connectivity product set and aiding network design and architecture
• Provide deep technical assistance to the Sales team to close connectivity opportunities
• Provide high quality customer proposals including network diagrams
• Successfully hand over closed opportunities to the NEXTDC delivery teams

The break down of responsibilities will be split:

60% - Sale of connectivity solutions to partners and end customers 

30% - Recruitment of new service providers into the NEXTDC connectivity ecosystem

10% - High level product management responsibilities

What you’ll bring:

• Strong knowledge of Sales, Connectivity and Data Centre solutions and operations 
• Knowledge of design principles for data centre, cloud computing and connectivity solutions
• Ability to write well-structured reports with clear, logical and succinct language
• Ability to develop well-structured presentations with informative and well-presented information appropriate for the desired audience
• High level of professionalism, attention to details and problem-solving skills 
• Well-developed interpersonal, communication & presentation skills 
• Ability to interact with customers and all levels of the organisation
• Excellent ability to work in a team spanning multiple disciplines
• Ability to use online tools such as Salesforce, ServiceNow, Office365 and similar

We are looking for a globally experienced operations leader to be responsible for driving customer focus, visibility and accountability across NEXTDC’s global operations.  Ensuring our data centres performance and our business performance is constantly monitored, our communications to customers is timely and appropriate, our alert capture and service flow processes are crisp and efficient - will lead to us over delivering on our brand promises and outperforming our customer’s requirements and expectations.

You’ll report to the COO and in a highly visible role collaborate with all NEXTDC’s senior executives as well as support senior customer interactions. Your focus will be on highly coherent use of alert and process tracking, deep customer and data centre experience, to drive continuous service improvement leading to high operational efficiency and customer satisfaction.

This role includes management of our Global Integrated Operations Centre, facilitating & ensuring our data centre and business performance and through supporting our client facing teams and being that reliable conduit to clients, ensure we are set up to satisfy our customer’s needs and expectations.

As our Executive Assistant, you will be providing professional, strategic and administrative assistance and support to the Chief Financial Officer based in Sydney and the Chief Operations officer based in Brisbane. This demanding position offers a unique opportunity to contribute directly to the success of NEXTDC by providing seamless support while also driving operational excellence.  

Day to day duties will include the management of complex executives’ schedules, appointments and travel arrangements. You will be responsible for preparing strategic presentations, managing email campaigns, handling expenses and supporting the execution of events. This role requires the ability to anticipate needs, proactively solve problems and support cross-functional teams, ensuring our executives can operate at their highest level. You will be working and collaborating with a talented team of strategic Executive Assistants based across Melbourne and Brisbane that have our leadership teams support to drive our company’s growth and success.  

In addition to executive support, you will be a key figure in ensuring the smooth operation of our office environment across multiple Sydney locations (Port Macquarie, Artarmon). Your responsibilities will also include managing office supplies across our organisation, liaising with our senior leadership team, managing catering for executive meetings, guest, and customer meetings and when required, being first point of contact for any office-related needs, ensuring a welcoming and efficient workspace.  

This is an initial 12 month Fixed Term maternity cover! 

As our City Facility Manager, you’ll be responsible for delivering NEXTDC’s brand promise of 100% uptime to our customers, by successfully maintaining an assigned portfolio of NEXTDC data centres within New South Wales.

This position effectively manages senior members within the facility team and provides

day-to day support to enable their success of maintaining grey-space areas to a high standard, and for white-space areas to be provisioned in accordance with customer requirements and expectations.

Within this role you’ll also promote and embed continuous improvement principles within the team to ensure NEXTDC’s data centres remain to be at the forefront of customer service excellence and innovation.

People Management

• Embed a high performing culture within the team
• Ensure complete resourcing of team members across the assigned portfolio, accounting for customer requirements, maintenance and commissioning scheduling requirements and safety protocols.
• Facilitate the teams’ development through identifying learning and development opportunities, coaching and on-the-job training

Data Centre Management

• Manage operational risk of the facilities within the assigned portfolio to ensure 100% uptime
• Obtain and maintain relevant data centre certifications for the facilities within the assigned portfolio, including ISO90001, ISO270001, ISO140001, ISO45001
• Ensure operational excellence to achieve and maintain UTI uptime operational sustainability Gold standard
• Manage the Operational budget of the facilities within the assigned portfolio to ensure critical plant is maintained at optimum efficiency, and coordinate the implementation of tuning where required
• Manage the facility capacity planning to forecast and maximise capital investment
• Oversee the maintenance and operation of your facilities critical infrastructure, including but not limited to electrical and mechanical systems to ensure there is no deferred maintenance

Risk Management

• Identify and report all operational, security and WHS incidents
• Assist in the identification and management of risks listed in the Site Risk Register. Proactively report and escalate any identified risks that are unable to be managed to Head of Facility Management.
• Conduct regular reviews with the Services Manager to ensure all staff, contractors and stakeholders are being informed of their obligations and associated responsibilities in regards to facility related risks (as per PTW)

About you: 

• Extensive knowledge of all aspects of data centres including electrical and mechanical configurations, rack management, design and installation
• Understanding of high-density data centre power, cooling approaches and technologies
• Extensive knowledge of building services (Structural, DRUPS/UPS, HV/LV switchgear, Electrical Design, Generators, Security Systems, HVAC, Fire, Security, EMS, BMS)
• Extensive knowledge of cabling & cable management and quality inspection/assurance
• Understanding of and the ability to apply ITIL best practises
• Experience with operational reporting (including incident and technical change management), capacity planning and budget forecasting
• Experience with Contract & Resource Management.
• Effective relationship building and interpersonal skills 

This opportunity will see you working with world leaders in our space. Join our journey now and be an integral part of our success. 

As a Data Centre Fit-out Project Director, you will be responsible for managing and delivering projects across NEXTDC’s existing data centre portfolio. Within the Capital Works portfolio, the projects you will be leading will be a mix of base-building infrastructure capacity expansions, “white-space” provisioning for future data hall deployments, and customer fitouts. 

Your visionary mindset and exceptional project management skills will be crucial in delivering projects on time, within budget, and to the highest quality standards. You will collaborate closely with internal teams and external stakeholders to ensure seamless coordination and successful project execution.  

What you’ll do: 

You will lead the delivery of multiple small to medium scale ($250k to $20m) project(s) within our data centres nationally and be responsible for ensuring successful project execution. You will also: 

• Manage project controls, issues and dependencies and ensure that appropriate governance and reporting structures are in place.  

• Coordinate with internal teams and external stakeholders to ensure alignment and optimisation of project outcomes.  

• Monitor project progress, identify risks and issues, and implement effective mitigation strategies.  

• Provide regular project updates and reports to senior management and stakeholders.  

• Drive a safety-first culture and ensure thorough and high quality safety management systems are deployed throughout the build, fitout, deployment, commissioning, handover and operational phases of the deliverables. 

As our City Facility Manager, you’ll be responsible for delivering NEXTDC’s brand promise of 100% uptime to our customers, by successfully maintaining an assigned portfolio of NEXTDC data centres within New South Wales.  

This position effectively manages senior members within the facility team and provides day-to day support to enable their success of maintaining grey-space areas to a high standard, and for white-space areas to be provisioned in accordance with customer requirements and expectations.  

Within this role you’ll also promote and embed continuous improvement principles within the team to ensure NEXTDC’s data centres remain to be at the forefront of customer service excellence and innovation.  

People Management 

• Embed a high performing culture within the team 
• Ensure complete resourcing of team members across the assigned portfolio, accounting for customer requirements, maintenance and commissioning scheduling requirements and safety protocols. 
• Facilitate the teams’ development through identifying learning and development opportunities, coaching and on-the-job training 

Data Centre Management 

• Manage operational risk of the facilities within the assigned portfolio to ensure 100% uptime 
• Obtain and maintain relevant data centre certifications for the facilities within the assigned portfolio, including ISO90001, ISO270001, ISO140001, ISO45001 
• Ensure operational excellence to achieve and maintain UTI uptime operational sustainability Gold standard 
• Manage the Operational budget of the facilities within the assigned portfolio to ensure critical plant is maintained at optimum efficiency, and coordinate the implementation of tuning where required  
• Manage the facility capacity planning to forecast and maximise capital investment 
• Oversee the maintenance and operation of your facilities critical infrastructure, including but not limited to electrical and mechanical systems to ensure there is no deferred maintenance 

Risk Management  

• Identify and report all operational, security and WHS incidents  
• Assist in the identification and management of risks listed in the Site Risk Register. Proactively report and escalate any identified risks that are unable to be managed to Head of Facility Management. 
• Conduct regular reviews with the Services Manager to ensure all staff, contractors and stakeholders are being informed of their obligations and associated responsibilities in regards to facility related risks (as per PTW) 

As our City Facility Manager, you’ll be responsible for delivering NEXTDC’s brand promise of 100% uptime to our customers, by successfully maintaining an assigned portfolio of NEXTDC data centres within New South Wales.  

This position effectively manages senior members within the facility team and provides day-to day support to enable their success of maintaining grey-space areas to a high standard, and for white-space areas to be provisioned in accordance with customer requirements and expectations.  

Within this role you’ll also promote and embed continuous improvement principles within the team to ensure NEXTDC’s data centres remain to be at the forefront of customer service excellence and innovation.  

People Management 

• Embed a high performing culture within the team 
• Ensure complete resourcing of team members across the assigned portfolio, accounting for customer requirements, maintenance and commissioning scheduling requirements and safety protocols. 
• Facilitate the teams’ development through identifying learning and development opportunities, coaching and on-the-job training 

Data Centre Management 

• Manage operational risk of the facilities within the assigned portfolio to ensure 100% uptime 
• Obtain and maintain relevant data centre certifications for the facilities within the assigned portfolio, including ISO90001, ISO270001, ISO140001, ISO45001 
• Ensure operational excellence to achieve and maintain UTI uptime operational sustainability Gold standard 
• Manage the Operational budget of the facilities within the assigned portfolio to ensure critical plant is maintained at optimum efficiency, and coordinate the implementation of tuning where required  
• Manage the facility capacity planning to forecast and maximise capital investment 
• Oversee the maintenance and operation of your facilities critical infrastructure, including but not limited to electrical and mechanical systems to ensure there is no deferred maintenance 

Risk Management  

• Identify and report all operational, security and WHS incidents  
• Assist in the identification and management of risks listed in the Site Risk Register. Proactively report and escalate any identified risks that are unable to be managed to Head of Facility Management. 
• Conduct regular reviews with the Services Manager to ensure all staff, contractors and stakeholders are being informed of their obligations and associated responsibilities in regards to facility related risks (as per PTW) 

As our Regional Customer Service and Security Manager you’ll provide effective management of assigned Customer Service & Security teams, maximising performance and ensuring the highest standards of customer satisfaction are achieved.

You’ll be responsible for ensuring consistent processes, standards, and customer delivery across the NEXTDC facilities in their assigned locations.  You’ll also act as an escalation point for all customer or security matters relating to the team and facility, modelling the view that “Customer First” is embodied in everything we do.

Customer Focus

• Ensure that all customer interactions are timely, courteous, and professional.
• Provide accurate advice, guidance and communication on service requests and incidents to NEXTDC customers and management.
• Work with NEXTDC Facilities, Customer Success, and Customer Solutions   teams around the country to deliver a seamless customer experience.
• Take ownership of complex or difficult service delivery issues and escalations, for both customers and internal matters, and ensure they are brought to a prompt and satisfactory resolution.

People Management

• Provide leadership, support and mentoring to all Customer Service and Security team members
• Provide line management for assigned Customer Service & Security Team Leaders, including:
• Conducting regular 1-on-1s
• Providing timely, constructive feedback
• Managing performance
• Supporting staff development plans and organising any training as required
• Manage the recruitment process for all required team members in the region, including liaising with People & Culture, conducting interviews, and making hiring decisions.

We are currently looking for a Trades or Technical individual to join us in the role of Data Centre Technician working within our facilities team operating on a 24/7 basis.

This is a fixed term role in our Artarmon facility.

Within this entry-level role, we will provide full on-the-job training to bring you up to speed on all aspects of data center facility management and critical infrastructure, including Cooling, Electrical, Cabling Infrastructure, Building Monitoring, and Fire systems.

With opportunities based in Macquarie Park and at Artarmon, the purpose of this role is to support the Facility Management team with the day-to-day operations of the data centre, by providing high quality & efficient technical maintenance and customer service.

The successful candidate will be required to work a 4 – 5 – 5 rotating shift roster with day shifts from 7am - 7pm and night shifts from 7pm - 7am.

Key Responsibilities include:

• Delivery of cabling needs, electrical and data, to customer racks and areas
• Attend to Remote Hands requests
• Assist with vendor management for maintenance of all core electrical and mechanical systems
• Ensure that facility problems are identified and resolved in a timely manner
• Monitor building management / monitoring systems 24/7, and quickly and effectively escalate issues internally or to vendors as relevant
• Ensure all visitors and contractors adhere to NEXTDC facility rules.
• Manual handling

From time to time, during shifts there may be travel between sites as required.

As the Project Director for Customer Fitout delivery, you will be responsible for providing leadership and driving a high-performing, collaborative team culture to safely deliver highly specialised data centre fitout projects which includes Hyperscale, Colocation, Infrastructure Upgrades, capacity expansion projects across NEXTDC’s existing data centre portfolio.

Reporting to the Head of Capital Works and assisting the Head of Site Development and Chief of Engineering & Design, the Project Director will have extensive experience in the construction of data centres or similar facilities, including a strong understanding of mission critical infrastructure, with a proven ability to safely deliver projects, on time, on budget, and to high quality, while achieving business case objectives.

Key Responsibilities:

• Work with the technical team to design customised solutions that meet the customer's needs while aligning with the data centre’s capabilities and infrastructure requirements for the fitout including space allocation, power density, cooling needs, and security protocols, through regular communication and meetings
• Coordinate with Customer Stakeholders to establish strong working relationships with key customer representatives and facilitate effective communication and collaboration among all stakeholders.
• Ensure Customer Satisfaction by striving to exceed customer expectations by delivering a high-quality fitout that meets or surpasses their requirements and addressing any feedback or complaints promptly.
• Provide client-side oversight and direction to the project team, to achieve the end-to-end implementation of new data centre solutions, embedding a strong safety culture, and driving operational and business improvement initiatives.
• Lead and oversee development of pre-construction planning activities including design coordination, budgeting, scheduling and procurement, including the engagement and oversight of the Principal Contractor to undertake Early Contractor involvement processes 
• Undertake the role of Principal’s Representative for the building contracts, acting as day-to-day interface with construction-related consultants and contractors for decision-making and stakeholder communications to ensure effective contract management
• Development and execution of project strategy documents, including the project controls plan, procurement strategy, communications, change management, and risk management plans to align with company goals and objectives.
• Coordinate with internal teams and external stakeholders to optimise project outcomes.
• Monitor project progress, identify risks and issues, and implement effective mitigation strategies.
• Prepare, write, and present regular project updates and reports to senior management and stakeholders.

As our City Facility Manager, you’ll be responsible for delivering NEXTDC’s brand promise of 100% uptime to our customers, by successfully maintaining an assigned portfolio of NEXTDC data centres within New South Wales.  

This position effectively manages senior members within the facility team and provides day-to day support to enable their success of maintaining grey-space areas to a high standard, and for white-space areas to be provisioned in accordance with customer requirements and expectations.  

Within this role you’ll also promote and embed continuous improvement principles within the team to ensure NEXTDC’s data centres remain to be at the forefront of customer service excellence and innovation.  

People Management 

• Embed a high performing culture within the team 
• Ensure complete resourcing of team members across the assigned portfolio, accounting for customer requirements, maintenance and commissioning scheduling requirements and safety protocols. 
• Facilitate the teams’ development through identifying learning and development opportunities, coaching and on-the-job training 

Data Centre Management 

• Manage operational risk of the facilities within the assigned portfolio to ensure 100% uptime 
• Obtain and maintain relevant data centre certifications for the facilities within the assigned portfolio, including ISO90001, ISO270001, ISO140001, ISO45001 
• Ensure operational excellence to achieve and maintain UTI uptime operational sustainability Gold standard 
• Manage the Operational budget of the facilities within the assigned portfolio to ensure critical plant is maintained at optimum efficiency, and coordinate the implementation of tuning where required  
• Manage the facility capacity planning to forecast and maximise capital investment 
• Oversee the maintenance and operation of your facilities critical infrastructure, including but not limited to electrical and mechanical systems to ensure there is no deferred maintenance 

Risk Management  

• Identify and report all operational, security and WHS incidents  
• Assist in the identification and management of risks listed in the Site Risk Register. Proactively report and escalate any identified risks that are unable to be managed to Head of Facility Management. 
• Conduct regular reviews with the Services Manager to ensure all staff, contractors and stakeholders are being informed of their obligations and associated responsibilities in regards to facility related risks (as per PTW) 

As a Customer Success Manager at NEXTDC, you will take full ownership of ensuring our customers' success throughout their entire journey - from onboarding to project delivery, adoption, and renewal. Your key responsibilities will include: 

• Stakeholder Management: Effectively communicate and manage project stakeholders, including customers, internal teams (sales, finance, facilities, engineering) and third-party contractors to guarantee the seamless delivery of client solutions and successful project outcomes. 
• Project Coordination: Assist with the management of non-standard solution projects, overseeing pre-planning, detailed design, procurement and installation within the data centres. 
• Solution Delivery: Lead the provisioning of customer solutions, coordinating with the facilities team and external contractors and serve as the main liaison between NEXTDC and the customer's project manager to ensure all tasks are delivered on time and meet expectations. 
• Performance Reporting: Manage and deliver performance reports related to solution provisioning according to an agreed schedule or as requested by stakeholders. 
• Service Reviews: Participate in regular client service review meetings to discuss performance metrics, service improvements and process quality, ensuring continuous enhancement of service delivery. 
• Vendor Management and Procurement: Handle vendor quotes, create purchase orders, and approve invoices to ensure the smooth and efficient delivery of customer solutions.  

This opportunity will see you working with world leaders in our space. Join our journey now and be an integral part of our success. 

As our Customer Service Agent, you will provide professional and efficient first points of contact for our customers and visitors within our facilities.

Being a member of our Customer Service team, you’ll ensure a great experience in all contacts, both reactive and proactive, to achieve the best service outcomes for customers. In addition to this you’ll act as concierge for your facility; this entails coordinating the logistics and accurate documentation of deliveries.

We have two opportunities for experienced customer centric individuals to join us on a Casual basis, offering between 15-25 hours per week or as agreed with the potential to work across any of our 3 sites be it Macquarie Park and/or Artarmon. Work the hours that work for you!

To be successful in this role you’ll have:

Customer Focus

• Greet all visitors to facility in a timely, courteous, and professional manner.
• Work with internal teams around the country to deliver a seamless customer experience.
• Provide accurate advice and guidance on customer service requests and incidents.

Concierge

• Take telephone calls to facility from both internal and external customers.
• Assist with coordination of customer and company events and activities at facility.
• Conduct site inductions with visitors, in coordination with Facilities team, and scan induction paperwork.
• Conduct audits of critical facility stock and replenish levels as required on:

Support

• Provide prompt and friendly communication to customers in person, via telephone, email, and ticketing system.
• Action internal and external customer requests via all the internal request systems; email, via phone or face to face.
• Provide first level resolution where possible or escalate requests and incident to the appropriate resolver group.

As our Lead Electrical Engineer you’ll lead our efforts across global data centre projects, ensuring all phases—from planning through to operation—are executed to industry-leading standards. Collaborate closely with various teams including Engineering, Project Management, Facilities Management, and Sales/Marketing to deliver new and expansion projects efficiently and effectively. In addition to this you’ll manage all aspects of electrical design from initial business cases and feasibility studies to long-term facilities management and expansions.

Key areas of focus will include:

Design Leadership: Chair electrical design workshops, ensuring optimal solutions are explored and standards met. Lead the review and improvement of existing design standards and present actionable recommendations. 

Technical Oversight: Conduct key shop drawing reviews, load flow and discrimination studies, and earthing designs. Oversee construction site inspections, commissioning processes, and integrated systems testing. 

Project Management Assistance: development of feasibility studies, due diligence reports, and project scopes. Manage capital cost estimations, ROI analysis, and risk assessments. 

Facility Management: Support long-term facilities management with specialist knowledge in maintenance operations procedures (MOPs) and change advisory boards (CABs). 

Capacity Management: Design, create and maintain power flow and capacity calculations for NEXTDC data centres 

As our Construction Safety Advisor you’ll be responsible for maintaining and improving the safety management system for construction projects. In this role you’ll also responsible for undertaking desktop and on-site safety audits and driving safe work practices within our construction projects.

• Develop and maintain construction safety management system procedures and guidance material
• Review and critique external partner project-specific safety management plans and client requirements
• Participate in High Risk workshops with the project management team
• Undertake routine onsite construction inspections to ensure safety issues are appropriately identified, assessed and risks are mitigated
• Complete site inspection reports, including findings and following up on the implementation of corrective actions
• Manage reporting processes for customer projects as well as internal reporting

As our National Customer Service & Security Manager you will be responsible for the overall leadership and management of the Customer Service & Security Team across Australia. You will lead the overall operations of the team and manage the third party contract for Security operations.

Your key responsibilities will include Management of:

People: Leading our national team of professionals who deliver lifecycle management across customer experience and service management

Relationships: Establishing and maintaining strong customer relationships, leading client service review meetings and driving ongoing service improvements

Escalations: Coordinating issue/escalation resolutions with cross-functional teams along with preparation and delivery of postmortem reviews or service improvement plans

Purchasing: Responsibility for procurement and supplier management

Operational Security contracts: Overseeing the contract and driving ongoing continuous improvement, including monitoring contract performance and compliance

As our Construction Safety Advisor you’ll be responsible for maintaining and improving the safety management system for construction projects. In this role you’ll also responsible for undertaking desktop and on-site safety audits and driving safe work practices within our construction projects.

• Develop and maintain construction safety management system procedures and guidance material
• Review and critique external partner project-specific safety management plans and client requirements
• Participate in High Risk workshops with the project management team
• Undertake routine onsite construction inspections to ensure safety issues are appropriately identified, assessed and risks are mitigated
• Complete site inspection reports, including findings and following up on the implementation of corrective actions
• Manage reporting processes for customer projects as well as internal reporting

As our Customer Service Agent, you will provide professional and efficient first points of contact for our customers and visitors within our facilities.

Being a member of our Customer Service team, you’ll ensure a great experience in all contacts, both reactive and proactive, to achieve the best service outcomes for customers. In addition to this you’ll act as concierge for your facility; this entails coordinating the logistics and accurate documentation of deliveries.

We have two opportunities for experienced customer centric individuals to join us on a Casual basis, offering between 15-25 hours per week or as agreed with the potential to work across any of our 3 sites be it Macquarie Park and/or Artarmon. Work the hours that work for you!

To be successful in this role you’ll have:

Customer Focus

• Greet all visitors to facility in a timely, courteous, and professional manner.
• Work with internal teams around the country to deliver a seamless customer experience.
• Provide accurate advice and guidance on customer service requests and incidents.

Concierge

• Take telephone calls to facility from both internal and external customers.
• Assist with coordination of customer and company events and activities at facility.
• Conduct site inductions with visitors, in coordination with Facilities team, and scan induction paperwork.
• Conduct audits of critical facility stock and replenish levels as required on:

Support

• Provide prompt and friendly communication to customers in person, via telephone, email, and ticketing system.
• Action internal and external customer requests via all the internal request systems; email, via phone or face to face.
• Provide first level resolution where possible or escalate requests and incident to the appropriate resolver group.

As our Head of Facility Management, you’ll be responsible and accountable for the safety, uptime, efficiency, and overall technical operation of NEXTDC’s critical infrastructure and data centre sites and their local Facility Management teams. You’ll also oversee third parties that provide technical support, maintenance to the national FM team, in order to assure planned outcomes, deliver rapid incident recovery, mitigate & close out problems. 

You will provide technical and operational oversight, in conjunction with our Global Operations Centre, in order to ensure that risks are identified and mitigated, that processes are executed repeatedly  while being the face of Facility Management to our customers. Open communication is paramount here at NEXTDC, and is a key enabler of continuous improvement. You’ll successfully work with leaders across the company, in concert, to support the Customer Experience outcomes that NEXTDC’s products and services promise partner with internal teams, customers, and other stakeholders.

What you’ll do:

• Responsible for overseeing the maintenance, operation, resolution, and presentation of our data centre facilities and their critical systems in order to provide SLA compliant outcomes to customers, product support and issue resolution
• Lead the NEXTDC Facility Management team, a group of on-the-ground (local) technically skilled operational professionals who take responsibly and accountability for the successful operation of each of and all of our data centres
• Collaborate with customers and NEXTDC leaders to ensure that the service provided to our customers is consistent across all NEXTDC sites and meets or exceeds commitments and expectations
• Drive compliance in execution by all stakeholders in regard to policies, processes and outcomes that are critical to NEXTDC’s successful operation
• Negotiation (in collaboration with other relevant stakeholders), operation, and management of Maintenance & Support Contracts and the like, in order to cost effectively deliver the optimal balance of national capabilities in the context of local needs
• Recruit, lead, manage and develop local Facility Managers, Services Managers and Data Centre Technicians to be highly engaged and successful in their roles
• Drive a culture of creating and maintaining of good working relationships with customers, vendors, suppliers, contractors and internal stakeholders.

We're happy for this position to be based in either Sydney or Melbourne.