Total 4 job vacancies by Ingram Content Group

Become a part of an innovative team helping to revolutionize the way publishers make books available in an on-demand world and helping to revolutionize the way that publisher content reaches readers around the world! 

Ingram Content Group is one of the world's largest and most trusted distributors of physical and digital content. Thousands of publishers, retailers, and libraries worldwide use our products and services to realize the full business potential of books, regardless of format.

Ingram Content Group has earned its lead position and reputation by offering excellent service and creating innovative, integrated solutions. Our customers have access to best-of-class digital, audio, print, print-on-demand, inventory management, wholesale and full-service distribution programs.

For more information about  Ingram Content Group, or to view the job description and apply online, please visit our website at www.ingramcontent.com. 

Job Description

Client Service Representative (AUS)

Sales & Client Relations

Role Reports To:  Supervisor, Client Relations

Job Summary: 

Coordinates customer relationships and supports the Sales Team and Publishers to ensure timely setup of print-on-demand publications and provide advice on all other Ingram services, including IngramSpark to achieve sales growth targets for the business.

Essential Duties:

• Acts as the main print of contact for all Client Service calls and e-mails.
• Processes all publisher queries efficiently and accurately.
• Coordinates receipt and internal processing of title materials from customers to Pre-Media and acts as liaison to communicate issues between Ingram and publishers.
• Ensures that production proof copies are generated, based on customer specifications and are submitted to publisher for approval.
• Assist customer and Sales Rep with EDI Implementation.
• Ensures the timely integration of new content ingestion.
• Implements targeted promotions, aimed at generating additional content ingestion and/or drive volume via presentation of special offerings to existing clients.
• Responsibility for producing and coordinating reporting for customers.
• Maintain up to date and accurate knowledge on the full range of Ingram services, to be able to advise publishers appropriately.
• Maintenance of systems including CMS, CSS etc. to ensure publisher requirements are recorded and actioned accurately.
• Works with internal Ingram teams, both in the UK and US, as necessary, to meet the needs of publisher.
• Proactive signposting of new publishers to and/or migration of existing accounts to Ingram Spark as appropriate or directed by management.

• Increases sales volume via clarification of special offerings to existing clients.
• Assists with Digital Support and eBook customer inquiries.
• Support the Marketing team with marketing campaigns.
• Assist and deliver customer communications.

Other Duties:

• Occasional, essential travel visiting key customers with Sales reps; assisting in review meetings and client training on systems where appropriate.
• Any other duties as may be reasonably required from time to time.
• To be responsible for your own Health and Safety and be aware of factors affecting your colleagues in order to maintain a safe environment.  To report any accidents, potential hazards to your Line Manager immediately.

Knowledge, Skills and Abilities:

Experience: Minimum 1 year client service and account liaison experience preferred.

Education: College / entry level diploma / degree

Key Skills:

• Customer-focused approach as a key member of a small team and to lead by example.
• Attention to detail.
• Administrative skills.
• Ability to prioritise workload and work on own initiative.
• Aptitude for database systems, experience with web browsers, fully conversant with Microsoft Office packages.
• Good levels of literacy and numeracy.
• Problem-solving and solutions-focused.
• Positive and constructive approach to working with others.
• Flexibility is critical – must be able to adapt to frequent change with little or no negative impact to productivity.
• More important than qualifications, is the ability to demonstrate a flexible and positive work attitude, gained in a similar fast-paced work environment.

Essential Physical Demands

• Ability to work flexible hours.
• Standard office environment and mainly sedentary work.
• Ability to travel if required.

Job Title: Production & Logistics Planner

Department: EDI/Logistic Dept

Role Reports To: Director – EDI/Logistics

Job Summary:

Coordinates with the Global Routing Team regarding the scheduling of work, distribution controls, and the direction of manufacturing capacity utilization to ensure optimal levels of customer service. Supports the technical aspects of the available workload distribution tools via collaboration and analysis with Operations.

Confirms the accuracy of the electronic data interchange relationship between customers (publisher, wholesaler, and retailers) and ICG for drop ship, offset printing, global connect partners, and distribution for ICG’s AU Operations. Performs critical functions relative to the proper assignment of carriers for outbound, inbound, and international transportation based on customer, publisher, and/or ICG routing guides. Works directly with Operations to provide support and enhancement of existing workflows/ SOPs.

Essential Duties:

• Creates, manages, and maintains site specific configuration(s), through systems analysis and programming, in coordination with the Production and Logistics Planning team.
• Provides secondary support for non-AU sites, Global Connect Partners, Offset Printers, etc. regarding creation and /or configuration/programming of jobs with a specified rules base on site’s needs.
• Provides daily oversight of scheduled jobs in the AU site to ensure consistent and accurate workflow while balancing TAT regarding customer’s expectations.
• Performs a variety of analytical logistics support tasks across sub-systems and equipment specific to the Manufacturing and Distribution areas.
• Supports and coordinates new product releases for book types, trim sizes, product launches, new carrier’s etc. which may directly impact the router, downstream systems, and/or available equipment.
• Communicates customer orders and statuses to the Production Management Team to provide accurate information to ensure daily and weekly goals are achieved.
• Reviews volume and labor goals weekly with the Production Management Team and the Production Planning Team to execute and exceed established goals.
• Reports interface errors and mapping errors for all EDI format-based ordering tools and EDIFACT profiles including purchase orders, functional acknowledgments, purchase order acknowledgments, advanced shipping notices, and invoices.
• Analyzes carriers’ invoices to maintain LSI freight cost including working with the Customer, CSR, Vendors, or Carriers on billing errors, discounts, and freight terms.
• Generates and maintains all routing instructions, carrier information, and tracing data upon review of transportation analyses of carrier costs for truckload carrier, less than truckload carrier, and small parcel carriers.
• Manages carrier performance daily to ensure pick up, delivery, claims and tracing are completed as scheduled and current for the benefit of customer, Operations, and carrier compliance.
• Serves as point of contact with both internal and external clients.

Other Duties

• All other duties as assigned

Knowledge, Skills, and Abilities

• Knowledge of Advanced Production Scheduling systems.
• Knowledge of Oracle Ordering, Inventory, and Distribution applications.
• Knowledge of Manufacturing and Production systems, preferably relating to Digital Printing/Publishing.
• Knowledge of relational database structures.
• Knowledge of SQL query writing.
• Strong skills related to working with a Global Team: Organization, Analytics, Critical Thinking, Problem Solving, and strong technical comprehension and communication.
• Strong mathematical skills.
• Ability to follow a data map and technical process to analyze and/or specify an integrated solution between systems.
• Ability to maintain a professional composure in difficult situations.
• Must be able to work flexible hours as workflow necessitates.
• Basic computing skills to include proficiency working with MS Office products (Outlook, Word, Excel, etc.)
• Ability to develop and maintain constructive and cooperative working relationships with others.
• Ability to maintain consistent, punctual, and regular attendance.
• Ability to communicate in a courteous and respectful manner via all platforms.
• Ability to meet and maintain performance objectives (standards).
• Ability to maintain full time work schedule during normal company operating hours.

Basic/Minimum Qualifications

Education and Experience

• College Level Education or equivalent year for year experience in Business Administration, Production Management, or related field.
• 5 years’ experience in Manufacturing Planning/Scheduling.
• 5 years’ experience in a Logistical Management /Distribution environment.
• 3-5 years of SQL experience required.
• 3-5 years Project Management experience.
• 3 years of Technical Writing.

Essential Physical Demands

• Ability to read, write, speak, hear, see, think, communicate, concentrate, learn, and work.
• Ability to remain focused for extended periods of time.
• Ability to operate computer equipment, including keyboard and monitor, phone equipment and any other necessary office equipment.
• Ability to travel as required.

Client Service Representative (AUS)

Sales & Client Relations

Role Reports To:  Supervisor, Client Relations

Job Summary: 

Coordinates customer relationships and supports the Sales Team and Publishers to ensure timely setup of print-on-demand publications and provide advice on all other Ingram services, including IngramSpark to achieve sales growth targets for the business.

Essential Duties:

• Acts as the main print of contact for all Client Service calls and e-mails.
• Processes all publisher queries efficiently and accurately.
• Coordinates receipt and internal processing of title materials from customers to Pre-Media and acts as liaison to communicate issues between Ingram and publishers.
• Ensures that production proof copies are generated, based on customer specifications and are submitted to publisher for approval.
• Assist customer and Sales Rep with EDI Implementation.
• Ensures the timely integration of new content ingestion.
• Implements targeted promotions, aimed at generating additional content ingestion and/or drive volume via presentation of special offerings to existing clients.
• Responsibility for producing and coordinating reporting for customers.
• Maintain up to date and accurate knowledge on the full range of Ingram services, to be able to advise publishers appropriately.
• Maintenance of systems including CMS, CSS etc. to ensure publisher requirements are recorded and actioned accurately.
• Works with internal Ingram teams, both in the UK and US, as necessary, to meet the needs of publisher.
• Proactive signposting of new publishers to and/or migration of existing accounts to Ingram Spark as appropriate or directed by management.

• Increases sales volume via clarification of special offerings to existing clients.
• Assists with Digital Support and eBook customer inquiries.
• Support the Marketing team with marketing campaigns.
• Assist and deliver customer communications.

Other Duties:

• Occasional, essential travel visiting key customers with Sales reps; assisting in review meetings and client training on systems where appropriate.
• Any other duties as may be reasonably required from time to time.
• To be responsible for your own Health and Safety and be aware of factors affecting your colleagues in order to maintain a safe environment.  To report any accidents, potential hazards to your Line Manager immediately.

Knowledge, Skills and Abilities:

Experience: Minimum 1 year client service and account liaison experience preferred.

Education: College / entry level diploma / degree

Key Skills:

• Customer-focused approach as a key member of a small team and to lead by example.
• Attention to detail.
• Administrative skills.
• Ability to prioritise workload and work on own initiative.
• Aptitude for database systems, experience with web browsers, fully conversant with Microsoft Office packages.
• Good levels of literacy and numeracy.
• Problem-solving and solutions-focused.
• Positive and constructive approach to working with others.
• Flexibility is critical – must be able to adapt to frequent change with little or no negative impact to productivity.
• More important than qualifications, is the ability to demonstrate a flexible and positive work attitude, gained in a similar fast-paced work environment.

Essential Physical Demands

• Ability to work flexible hours.
• Standard office environment and mainly sedentary work.
• Ability to travel if required.

To ensure that all equipment on the print floor is maintained to the highest standard possible.

Provide preventative maintenance and breakdown maintenance when required.

Provides advanced diagnosis, troubleshooting and repair for advanced electronic and mechanical production equipment to ensure efficient operations.

Essential Job Duties:

• Maintenance of equipment
• Trouble shooting - diagnosis of mechanical/electrical faults
• Perform preventative maintenance tasks
• Liaise with suppliers of production equipment
• Liaise with Production Manager and Shift Leaders on priority issues
• Source spare parts as required
• Maintain stock levels of critical parts in line with cost controls, repair parts, replacement recommendations.
• Communicate concise information at shift handover
• Maintain a safe, clean and tidy work environment to minimise risk
• Attend regular team meetings or training as required
• Performance of other maintenance duties throughout the building as required
• To be responsible for your own Health and Safety adhere to safety guidelines in a warehouse environment and be aware of factors affecting your colleagues in order to maintain a safe environment. 
• To report any accidents, potential hazards to your Line Manager immediately.
• Engineers will also assist, support and work in general operations, facilities maintenance or production areas to assist with the production of books as business needs or shift leads dictate.
• Other duties as deemed necessary from time to time.