Total 56 job vacancies by Datacom

Position:  Cybersecurity/Wintel Engineer

Datacom Location: Anywhere in Australia

Our Why 

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help them to use the power of tech to innovate and grow. 

About the Role (Your Why)

We are seeking people passionate about getting into the Cybersecurity space but who more importantly have a strong Windows 10/11 and/or Microsoft Server background to join our amazing Cyber team here at Datacom. This opportunity for a technical problem-solver who is keen to make the next step into cybersecurity operations.

You will work under the guidance of a Cybersecurity Architect and collaborate with Datacom engineering and client teams to implement and maintain robust cybersecurity measures. The role is focused on endpoint security and will leverage your skills around the configuration of Windows endpoints, Microsoft Office365 and Active Directory via group policy, SCCM and Intune. As for your cyber skills, we can train you in any key security concepts that you may need to use in the role but don't currently have. Skills in such areas as scripting and automation would also be beneficial.

Our offices are based across the country. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/life balance. We therefore leave it to you and the team you join to figure out what works best!

** NOTE: Due to the clients you may work with in future, you MUST be an Australian citizen to apply for this role and be able to achieve NV1 security status if needed. Anyone not meeting these criteria can not be considered **

What You’ll Do

• Configure Windows 10/11 and Microsoft Office using Group Policy, SCCM/MECM, and Intune.
• Ensure compliance with Australian cybersecurity frameworks such as the ACSC ISM and Essential Eight.
• Utilize XDR products with a focus on Microsoft Defender for Endpoint.
• Develop and execute scripts using PowerShell and other sources to gather information for audit reports.
• Collaborate with Datacom engineering and client teams to address cybersecurity challenges.
• Continuously seek opportunities to enhance your cybersecurity knowledge and skills.

What You’ll Bring

- Essential Skills:

• Solid experience configuring Windows 10/11 and Microsoft Office using Group Policy, SCCM/MECM, and Intune.
• A curious mindset and a strong desire to progress your career in the field of cybersecurity.
• Excellent communication and collaboration skills to work effectively with engineering and client teams.

- Desirable Skills:

• Familiarity with Australian cybersecurity frameworks such as the ACSC ISM, PSPF and Essential Eight.
• Experience with XDR products, particularly Microsoft Defender for Endpoint.
• Proficiency in scripting using PowerShell and other tools to gather information for audit reports.
• Are able to assist with auditing.

Why Join Us Here at Datacom? 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported. 

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

Due to continued growth within our team, we have a newly created role in the Sydney area. Working as a Desktop Support Engineer you will be responsible for the provision of all aspects of End User Services to Datacom’s customers. Aligned to our customers business requirements, we provide tailored maintenance services, hardware and software break/ fix support, remote support, software deployment and relocation services.

This role will be based on-site in Sydney. Please note that to be eligible for this role, you must be an Australian Citizen or Permanent Resident, no visa sponsorships provided.

Please note that this current opportunity is for a 12-month, full time fixed-term contract.

What you’ll do

At the moment, as Desktop Support Engineer you will be focused on:

• Providing excellent technical support in a high-paced environment where customer satisfaction is paramount.
• Assisting new users with their IT hardware collection and setup.
• Ensuring new equipment, such as Laptops and Mobile phones, are up to date and deployment ready prior to release to customers
• Recording all customer contacts in the appropriate ITSM tool
• Keeping commitments to customers with regard to progress updates
• Using tools and processes to deliver services to customers in accordance with SLAs
• Proactively manage and maintain customer infrastructure as directed
• Initiate and drive service and process improvement

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

Required experience:

• Exceptional customer experience with regard to end user services
• The ability to prioritise work to ensure achievement of all service level agreements
• Sound knowledge of Laptops, Desktop PC's, printers, media and audio-visual equipment, BYOD and mobility

Nice to have:

• You will bring excellent verbal and written communication and have the ability to articulate technical information to the target audience. Your professional customer service will be second to none, and you will have the ability to work autonomously with excellent time management.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Our why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the role (your why)

As the Associate Director of Presales and Enablement, you’ll be a vital part of our sales success. You’ll empower our sales teams with training and resources, manage bids and proposals, and oversee pricing strategies to ensure competitive offerings. Additionally, you’ll track sales performance to identify improvement areas, helping shape our client engagement strategies. Your leadership will foster a collaborative culture, driving excellence within our teams.

What you’ll bring

• A genuine understanding of what customers need and the challenges they face.
• Strong research skills to keep an eye on market trends and what our competitors are up to.
• In-depth knowledge of our services, and a knack for explaining their value to customers.
• Experience in bid management and crafting winning proposals that make a difference.
• Solid financial skills, with an understanding of costs, utilization, and pricing strategies.
• A good handle on budgeting, including cost estimates and tracking expenses.
• Strong communication skills to translate technical concepts into language that resonates with business goals.
• Proven negotiating skills that create win/win situations for everyone involved.
• A collaborative spirit to work with sales teams and drive revenue growth.
• Leadership experience that fosters team growth and a positive work culture.

Responsibilities

• Acts as the bridge between sales and Professional Services for customer's needs.
• Develop a bid and winning strategy in collaboration with the Business Development Executives that aligns with Datacom’s objectives and complies with customer needs.
• Assemble and lead the pursuit team, liaising with service line leaders for the solutioning aspects, the sales team for commercial and pricing aspects, and the legal team for contractual aspects.
• Provide support during the sales process and help in crafting compelling value propositions.
• Ensure that proposals comply with quality standards and adhere to submission guidelines.
• Manage the submission process and handle post-submission activities, including responding to client queries, participating in bid presentations or interviews with any appropriate and relevant participants, and debriefing on bid outcomes.
• Track and measure sales performance to identify areas for improvement and focus
• Equip the sales teams for success throughout the entire sales cycle.
• Support the development of sales collaterals and offer coaching and mentorship to help salespeople hone their skills and close deals effectively

Culture and Benefits

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

Our digital team is very flexible around how we work and fitting work around non-negotiable other commitments is important to us, including when we choose to come to the office.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

The Capacity and Availability Manager is responsible for the operation and improvement the Capacity and Availability Management process so that managed services and infrastructure can deliver the agreed capacity and performance targets in a cost effective and timely manner.

The Capacity and Availability Manager acts as the central point for all capacity and performance related activities between the customer, operational and project teams to is to act as the process subject matter expert ensuring systems have sufficient capacity to deliver client business needs without waste.

Our offices are based in Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best!

Due to client requirements, to be eligible for this role you must be an Australian Citizen and be able to obtain an AGSVA Baseline clearance. 

What you’ll do

At the moment, as Capacity and Availability Manager you will be focused on:

• Defines and implements Availability Management policies, processes, tools and procedures
• Work with customers to obtain and understand demand requirements and patterns of business activity
• Manage an ongoing program with the client and delivery teams to identify and implement service improvement initiatives.
• Identify efficiencies that can be implemented to reduce the cost of delivering services without compromising the quality-of-service levels
• Monitor and track delivery of services against relevant SLA’s.
• Build strong relationships and develop a sound understanding of the client’s business needs, demand requirements and patterns of business activity
• Escalate risks discovered in, or affecting, the Availability Management service

• End to end ownership and management of internal and third-party suppliers to ensure successful outcomes.

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

Required experience:

• Previous experience working as a Capacity and Availability Manager within a large complex multi-vendor environment

• Experience working in an ITIL aligned environment
• Broad understanding of technical concepts and frameworks

Nice to have:

• Ideally prior experience as a Capacity and Availability Manager in an IT Managed Services environment
  
  

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

This is an exciting time to join Datacom as we look to grow our ServiceNow practice in Australia. As a ServiceNow- Senior Functional Consultant, you’ll be the conduit between the client’s business users, stakeholders and the implementation teams. This is a challenging and rewarding role to grow your existing analysis, design, communication and diplomatic abilities. You’ll be comfortable in front of clients at all levels as you’ll be leading workshops, eliciting requirements, crafting solutions and articulating Workday concepts.

Our offices are based in Adelaide, Brisbane, Canberra, Perth Melbourne and Sydney. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best!

What you’ll do

At the moment, as a ServiceNow - Senior Functional Consultant, you will be across multiple projects with high profile clients.

You will lead ServiceNow workstreams for multiple clients, from requirements gathering, design, configuration and support activities. You will then lead testing activities, knowledge transfer sessions and user training.

The successful candidate for this role will be seen as an expert in their field and will have demonstrated experience and success in a similar, client facing role.

Additionally, we’re looking for the following -

• Strong ServiceNow technical knowledge and configuration skills
• TSM specialisation - understanding and experience of ITIL best practice, CMDB, CSDM, Service Design and SIAM
• Knowledge and certification of any other modules
• Ability to configure Catalogue Items, and design/brand the Employee Service Centre to medium complexity
• Previous implementation project experience
• ServiceNow Functional Certifications and CSA desirable
• Outstanding stakeholder management and communication skills
  

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly.

Our why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the role (your why)

You will be responsible for ensuring a programmatic approach to Partner engagements is implemented in a specified set of Partners or suppliers for the good of Datacom and its customers.  This role will lead a team of people across Australia and New Zealand to accelerate growth in the business relationship between Datacom and its Vendors.

What you’ll bring

• Demonstrated ability to implement strategic policies ​
• Ability to sell Datacom’s value proposition and full portfolio to the agencies and suppliers  ​
• Establishes and assures adherence to budgets, schedules, work plans, and performance requirements.  ​
• Prevents erroneous decisions to avoid critical delay(s) in overall business activities.  ​
• Ability to frequently interact and network with subordinates, supervisors and functional peer groups.  ​
• Ability to communicate technical concepts and align them with client business goals and objectives.  ​
• Proven negotiating skills with the aptitude to ensure win/win situations for all parties.  ​​
• Excellent agency or supplier relationship building and management skills. Strong influencing and persuasive ability.  ​
• Effective presentation skills with the ability to convey technical information across various levels. Strong verbal and written communication skills with a wide variety of stakeholders.  ​
• Strong consultative and planning skills. Ability to escalate with a solution focus.

Responsibilities

• Implement and continually improve a programmatic approach to a defined set of Partners and supplier relationships.  Ultimately Datacom wants to be in the lead for appropriate new and existing technologies to market while also maximising the incentives, presales investments, marketing funds and any other resources that improves sales potential and profitability. ​
• Collaborate widely and with curiosity to drive the appropriate; communications, governance and adherence with all LoBs within Datacom to the programmatic approach.  ​
• Managing the day-to-day operations of the direct reports, ensuring that; planning, supplier impact, governance, incentives, targets, communications and contracts are properly addressed and monitored to ensure that service levels are met and results delivered. ​
• Managing the relationships with (and between) partners and suppliers, ensuring contracts and business plans are negotiated in line with strategic aims and financial constraints and ongoing service is in-line with agreed contracts. ​
• Ensure that the partners and suppliers see Datacom in the best light and understand the full capability of Datacom  ​
• Ensuring suitable collateral, business plans, contracts and sales enablement artefacts are in place. ​
• Ensuring the highest partner accreditation is achieved and maintained to achieve better margins.

Culture and Benefits

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

Our digital team is very flexible around how we work and fitting work around non-negotiable other commitments is important to us, including when we choose to come to the office.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Our Why 

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. 

About the Role (your why)  

GTM Manager is responsible for assisting in the Go-To-Market (GTM) Strategy and Planning. This includes driving lead generation and customer acquisition through emerging technologies and business models, offering bold insights, and delivering customer outcomes.

Our offices are based in Brisbane, Melbourne, Sydney. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best! 

What you’ll do   

GTM manager, is responsible for (but not limited to):

• Contributing to and developing a detailed understanding of Datacom Go-To-Market strategy and planning

• Working with GTM Hub, Sales and Customer to agree proactive and GTM campaign

• Orchestrating GTM planning to bring functional teams together in plan development and execution

• Contributing to the evolution of relevant GTM strategy

• Working closely with Market Research manager to use industry trends, technological shifts, and market dynamics to focus GTM plans and ensure campaigns are aligned to propositions

• Leading Sales Enablement

• Collaborating with LoBs to guide proposition features and priorities

• Facilitating customer and market testing for propositions

• Understanding the market and customer needs and utilizing that data in the proposition lifecycle

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs. 

What you’ll bring  

• Previous experience and ability to effectively execute strategic plans, ensuring alignment with overall business objectives and delivering measurable results

• Proficiency in analysing market trends, customer needs, and competitive landscapes to inform strategic decisions and identify growth opportunities

• Strong strategic thinking skills, with the ability to analyse complex situations, identify opportunities, and develop innovative solutions to drive business success

• In-depth knowledge of strategies and best practices for driving revenue growth, with a track record of achieving significant business development and customer acquisition goals

• Strong project management skills with the ability to prioritize and manage multiple projects simultaneously

• Excellent analytical, problem-solving, and strategic thinking skills

• Strong collaboration and communication skills with the ability to work effectively with cross-functional teams

• Deep understanding of marketing and customer insights within the IT industry

• Demonstrated leadership and people management skills and the ability to work to deadlines. 

Why join us here at Datacom? 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported. 

#LI-Hybrid

Our Why 

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. 

About the Role (your why)  

The Domain Architect is a diverse role and incorporates the technical leadership and domain expertise for their technology function within the Technology Domain within the Internal Corporate IT Team. This role will ensure systems, offerings, and processes are fit-for-purpose and designed to meet our contracted services across our technology towers of responsibility. The Domain Architect will provide expertise on client engagements, manage small to medium technical programs, and develop, coordinate and deliver all aspects of customer IT needs or parts of large customer engagements. This role includes building roadmaps and doing gap analysis.

What you’ll do   

• Providing advanced technical support and advice to others on engagement/program during proposal writing, solution design and implementation.
• Leading team members, third parties, and technological counterparts in client organisations in the integration of technological methodologies and components of projects.
• Ensuring and being accountable for the technical integrity of the design, in accordance with the clients' requirements.
• Developing and assisting in the development of rapid prototyping demonstrations. Managing day-to-day technical program or segment activities, including relationships with the client, managing and reviewing assigned consulting staff.
• Developing and delivering client and internal technical presentations.
• Ensuring new or supported systems are designed to meet and integrate with organisation requirements for quality management, health and safety, legal stipulations, environmental policies and general duty of care.
• Designing, developing and documenting complex infrastructure architectures for the specific domain that meet the evolving IT requirements of our customers.
• Contributing to the Major Incident & Business Continuity plan for Technology Operations.
• Providing architectural assurance for proposed changes to customers’ environment.
• Defining and documenting network architecture within guidelines set by the organisation's chief IT architects/gurus.
• Developing comprehensive technical reports outlining proposed methodologies to achieve desired outcomes.
• Providing technical planning advice to IT management in relation to their needs, current system performance and required solution.
• Maintaining an excellent knowledge of industry/vendor products and solutions within the networking/infrastructure sphere.
• Evaluating the potential of new products to enhance or supersede existing network architecture.
• Providing ongoing support and guidance associated with the organisation's existing networking architecture.
• Reviewing technical infrastructure or system designs to ensure consistency with set standards and policies.
• Providing technical planning advice to business units in relation to their needs, including up front analysis of needs and hardware/software recommendations.
• Ensuring that systems comply with government legislation and standards in those countries in which Datacom operates.
• Responsible for implementing a principle driven health and safety culture that cares for employees and ensures their safety in line with Datacom policy.

What you’ll bring  

• Working knowledge of industry best practice relating to Industry standards, ITIL, ISO 27001 and Zero Trust
• Experience in an IT contracting environment.
• Understand of ITAM, IT Asset Management
• Experience in financial modelling for domain solutions.
• Experience with developing and presenting solution options with consideration of financial impacts.
• Proven experience with developing Rodmaps
• Domain Architect experience.
• Developing project management skills. Analytical, communication, and presentation ability.
• Strong verbal and written communication skills. Exceptional trouble shooting, analytical and problem-solving skills.
• Strong Technical documentation skills.
• Scheduling skills.
• Ability to design complex, technical networking solutions.
• Proven project leadership and technical leadership skills.
• Ability to work on assignments requiring considerable judgement and initiative.
• Assures adherence to budgets, schedules, work plans, and performance requirements.
• Ability to work in large collaborative teams to achieve organisational goals, and act as informal leader and mentor developing employees.
• Togaf Certification

Why join us here at Datacom? 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported. 

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

The M365 Consultant plays a key role as a professional services team member of our Microsoft 365 Centre of Excellence. As a member of this team, you will be responsible for designing, building and supporting solutions end to end for our customers. You will troubleshoot technical issues for customers. You will be accountable for delivering a first-class experience for consumers of our Intelligent Workplace services. You will be responsible for providing guidance, advisory and project delivery to customers using best practice and modern technology approaches. This is an opportunity to work in a fast paced, dynamic environment with an enthusiastic team of professionals.

Our offices are based in Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best!

As we are a national team and applications from all Australian geographies will be considered.

What you'll do

At the moment, as M365 Consultant you will be focused on:

• Analyse business requirements developing project documentation including solution designs documents, recommendation reports and systems as-built.
• Facilitate customer workshops and presentations providing thought leadership.
• Provide technical leadership for customers Microsoft 365 environments and solutions.
• Build and deploy solutions within Microsoft 365 platform, including SharePoint Online, Microsoft Teams, Power Automate and Power Apps.
• Lead and execute Microsoft 365 migration projects. Migrating information from legacy systems into SharePoint Online, OneDrive, Microsoft Teams, Power Automate and Power Apps.
• Facilitate training workshops. Develop training materials.
• Follow best practice methodologies and adhere to recognised ITIL processes (EG: Change/release)
• Provide governance and support to customers Microsoft 365 environments.

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring:

Required experience:

• Previous experience in an ICT Professional Services organisation as a Microsoft 365 Consultant.
• Experience designing, building and deploying SharePoint Online, MS Teams and Power Platform solutions.
• Experience migrating content into Microsoft 365.
• Strong presentation skills.
• Experience running workshops.
• Ability to address complex business problems with M365 based solutions.
• Experience designing and implementing enterprise information architecture.
• Strong analytical and problem-solving skills.
• Experience developing Power Automate workflows and Power Apps.
• Excellent documentation and communication skills.
• Extensive knowledge of core collaboration services in M365; SharePoint Online, MS Teams and OneDrive.
• Experience developing PowerShell scripts.

Nice to have:

• Experience developing custom solutions using SharePoint Framework (SPFx), JavaScript, C#, and HTML/CSS.
• Experience with Information management and Information protection (Microsoft Purview).
• Experience building custom integrations.
• Experience using AvePoint and Nintex.

If this sounds like your next career adventure, we would be delighted to receive your application. Apply now - we can’t wait to meet you!

Why Datacom?

Datacom is one of the largest suppliers of Information Technology professional services in New Zealand and Australia. As an ANZ company, we have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give us our unique culture and energy that you can feel from the moment you meet with us.

At Datacom, you'll be recognized and valued for your contributions. We're growing year on year and can provide career opportunity in a collegial and agile environment that empowers people and promotes innovation. We care about our people and provide a range of perks such as health insurance, employee discounts, social events, remote working, flexi-hours, and professional development courses to name a few. We operate at the leading edge of technology to help our largest enterprise organisations explore possibilities and solve their biggest challenges, so you will never run out of interesting new challenges and opportunities.

If you would like to know more and this sounds like you. Please apply online today!

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

Working as a Desktop Support Engineer you will be responsible for the provision of all aspects of End User Services to Datacom’s customers. Aligned to our customers business requirements, we provide tailored maintenance services, hardware and software break/ fix support, remote support, software deployment and relocation services.

This role will be based on-site in Albury. Please note to be eligible for this role you must be an Australian Citizen and able to obtain an AGSVA Baseline clearance. 

What you’ll do

At the moment, as Desktop Support Engineer you will be focused on:

• Providing excellent technical support in a high-paced environment where customer satisfaction is paramount.
• Assisting new users with their IT hardware collection and setup.
• Ensuring new equipment, such as Laptops and Mobile phones, are up to date and deployment ready prior to release to customers
• Recording all customer contacts in the appropriate ITSM tool
• Keeping commitments to customers with regard to progress updates
• Using tools and processes to deliver services to customers in accordance with SLAs
• Proactively manage and maintain customer infrastructure as directed
• Initiate and drive service and process improvement

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

Required experience:

• Exceptional customer experience with regard to end user services
• The ability to prioritise work to ensure achievement of all service level agreements
• Sound knowledge of Laptops, Desktop PC's, printers, media and audio-visual equipment, BYOD and mobility

Nice to have:

• You will bring excellent verbal and written communication and have the ability to articulate technical information to the target audience. Your professional customer service will be second to none, and you will have the ability to work autonomously with excellent time management.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Our purpose

Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.

About you

You are a seasoned Dynamics 365 Finance and Operations (FinOps) – Technical Lead, with extensive recent experience with D365 FinOps but equally familiar with the heritage of the previous on-premise versions. The Technical Lead role provides technical leadership to his/her colleagues as well as being hands-on and being responsible for designing, developing, modifying and debugging code for troubleshooting the issues.

Importantly, you will be key in the delivery of complex, enterprise level outcomes for med-large scale public and private sector organisations. You will be someone who projects confidence in their technical abilities and who is comfortable and articulate when engaging with customers directly where you will conduct yourself always in a commercially savvy and professional manner. You will also be comfortable in getting involved in pre-sales activities, which includes providing estimation for customization and Integrations.

What you’ll bring

• Able to show extensive experience with D365 FinOps as well as previous Dynamics versions.

• Ability to recommend changes in development, maintenance and system standards.
• Provide guidance and advice to the team to assist with meeting schedules and resolve technical problems.
• Ability to lead the technical F&O team and guide them through the technical deliverables.
• Build and maintain a strong, constructive working relationship with staff, focused on achieving business goals and enabling the team to work to their full potential.

• Strong development experience with Microsoft technologies including X++, SSRS reports, AIF and an understanding of AX/D365 Finance architecture.
• Ability to develop a Solution Architecture, based on customer’s requirements.

• Advanced understanding of integration concepts.
• Experience in the range of typical delivery methodologies.
• Experience in upgrading on Premise product (AX 2009, AX 2012) to D365 Finance.
• Have led at least two end to end implementation or upgrade project as a Technical Lead.
• Strong communication skills, particularly the ability to be an active contributor in customer workshops. Experience and comfort in establishing working rapport with business and technical customers.
• Experience gathering technical requirements, solutioning and producing quality technical designs, both within Dynamics 365 and in the wider context of integrated business platforms.
• Ability to manage your time effectively in a self-driven agile environment.

Why Datacom?

Datacom is ones of ANZs largest suppliers of Information Technology professional services. As an ANZ company, we have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

At Datacom you'll be recognised and valued for your contributions. We're growing year on year and can provide stability, career opportunity and a collegial, agile, flat-structured environment that empowers people and promotes autonomy. We care about our people and provide a range of perks such as social events, chill-out spaces, a gaming zone, remote working, flexi-hours and professional development courses to name a few. We operate at the leading edge of technology to help ANZ’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

If you would like to know more and this sounds like you. Please apply online today!

Our Why 

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. 

About the Role (Your Why)

We have an exciting Sales Support role supporting our wider Products Services team. As Sales Support, your role will be to support the team in maximising revenue from one or a small number of client accounts in order to achieve agreed revenue targets and sales quotas. This role is required to ensure complete customer satisfaction when dealing with their allocated accounts.

What You’ll Do:

• Assisting in formulating, implementing and managing strategic business plans regarding one or a small number of client accounts to achieve sales revenue and sales quota targets.
• Supporting the team as they liaise with clients to determine their present and future needs and proposing suitable products, services and upgrades in order to maintain and grow revenue for the organisation.
• Acting as the main interface between the client and the organisation to ensure an optimal level of service is always provided and continually seek the opportunity to participate in clients' strategic business planning processes.
• Supporting the team in conducting product demonstrations (where applicable) and coordinating the preparation of sales proposals, tenders/bids, contracts and Account Management plans.

What You’ll Bring:

• Extensive experience and specialist skills in the configuration and maintenance of networking/communications infrastructure, including the ability to support a variety of technologies.
• Ability to manage complex issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends
• Specialised product and industry knowledge.
• Thorough understanding of Account Management techniques and disciplines.
• Excellent communication skills, both written and verbal

Why Join Us Here at Datacom? 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

 We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported. 

Our Why 

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. 

About the Role (your why)  

 The Senior Developer is responsible for developing and maintaining applications software. This role involves approximately one third of the employee's time spent writing code/programming.

What you’ll do   

• Leading Development teams, including planning, controlling and reporting on progress.
• Designing, coding, testing and installing applications programs either in one major language or in a range of programs across multiple platforms.
• Developing solution operating and system documentation.
• Working with team members & users to evaluate applications requirements.
• Ensuring that systems are developed within agreed budgets and time frames and achieving necessary design and systems security standards.
• Overseeing the analysis, design, programming, debugging, and modification of computer programs for enterprise or end user applications.
• Completing documentation and procedures for installation and maintenance.
• Monitoring the performance and availability of systems hardware and software.
• Installing, testing and maintaining new or modified systems software.
• Analysing and rectifying operating systems problems

What you’ll bring  

• Expert knowledge of various software and performance monitoring techniques. Strong financial management practices with a clear understanding of the relationship between costs, utilisation and project revenue.
• 7 + years in Software Development, with at least 3 years in a large IT site.
• Advanced skills in one or more of the major programming languages (either 'legacy' or 'hot') such as Reactjs, JavaScript, .Net, C#, PowerShell, and SQL development tools.
• Advanced skills and knowledge of one Azure, Microsoft 365, Power Platform (PowerApps, Power Automate) and Sharepoint etc.
• Ability to understand the essential needs of Users and meet these in welldesigned programs.
• Good skills in time and resource management. Proven analytical and problem-solving skills.
• Excellent customer relationship building and management skills. Effective presentation skills.
• Strong verbal and written communication skills with a wide variety of stakeholders.
• Consultative and planning skills. Ability to escalate with a solution focus.

Why join us here at Datacom? 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported. 

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

Due to continued growth within our team, we have multiple roles across Australia. Working as a Desktop Support Engineer you will be responsible for the provision of all aspects of Desktop Services to a key Datacom customer. Aligned to our customers business requirements, we provide tailored maintenance services, hardware and software break/fix support, remote support, software deployment and relocation services.

The location of this role will be based on-site in Grafton. To be eligible for this role you must be an Australian Citizen and able to obtain an AGSVA Baseline clearance. 

What you’ll do

At the moment, as Desktop Support Engineer you will be focused on:

• Providing excellent technical support in a high-paced environment where customer satisfaction is paramount
• Assisting new users with their IT hardware collection and setup.
• Ensuring new equipment, such as Laptops and Mobile phones, are up to date and deployment ready prior to release to customers
• Recording all customer contacts in the appropriate ITSM tool
• Keeping customers updated with regards to their tickets
• Using tools and processes to deliver services to customers in accordance with SLAs
• Proactively manage and maintain customer infrastructure as directed
• Initiate and drive service and process improvement
• Follow best practice methodologies and adhere to recognised ITIL processes (EG: Change/release)

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

To be successful in this role, you will have demonstrated the following:

• Exceptional customer experience with regard to end user services
• The ability to prioritise work to ensure achievement of all service level agreements
• Sound knowledge of Laptops, Desktop PC's, printers, media and audio-visual equipment and mobility devices
• You will bring excellent verbal and written communication and have the ability to articulate technical information to the target audience. Your professional customer service will be second to none, and you will have the ability to work autonomously with excellent time management.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Our Why 

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. 

About Our Team 

Datacom's ERP solution is designed to simplify and automate internal business processes, providing a single source of truth for reliable, data-driven decision-making. It offers enhanced visibility into our entire business, allowing for a clear understanding of what is happening across all operations. Additionally, it provides a unified set of tools that enable our employees to focus on value-added activities that support customer-facing functions. Datacom's ERP platform includes various technologies such as NetSuite, Oracle OpenAir, HCM, Boomi Middleware, Microsoft, and Cloud technologies. 

About the Role (Your Why)

As a Principal Engineer (Netsuite) you will provide engineering and support to the company’s ERP team. 

You will also be responsible for but not limited to the following:  

• Provide support to ensure system faults are rectified promptly 
• Develop technical solutions to meet ongoing business requirements 
• Enable users at all levels to perform their jobs effectively 
• Ensure business reports are accurate and provided in a timely manner 
• Support continuous improvement of systems 
• Assist the organisation in the selection, development of and transition to new solutions 
• Build rapport and working relationship with teams within the business at both management and end user level 

What You’ll Bring

• Prior experience with ERP implementation and support.
• At least 3 years of experience with Netsuite consultancy and support.
• Knowledge and experience in Software Development Life Cycle.
• Knowledge and experience in cloud and web application development. 
• Prior experience with integration projects interconnecting different applications. (Especially through web services)
• Ability to translate a functional document/requirement to a technical design.
• Intermediate with these Netsuite modules: SuiteScript, SuiteTalk, SuiteFlow and Advanced PDF/FreeMarker.
• Prior experience in Project Management and HCM applications such as OpenAir and Oracle HCM is an advantage 
• Ability to gather requirements and write an FRD is an advantage
• Ability to do both technical and functional consultancy is an advantage 

Qualifications and Education

• Bachelor’s degree in information technology, Business IT, Computer Science or related disciplines 
• Professional certification in ERP platforms desirable 

Why Join Us Here at Datacom? 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

The Capacity/Availability Manager is responsible for the operation and improvement the Capacity and Availability Management process so that managed services and infrastructure can deliver the agreed capacity and performance targets in a cost effective and timely manner.

The Capacity/Availability Manager acts as the central point for all capacity and performance related activities between the customer, operational and project teams to is to act as the process subject matter expert ensuring systems have sufficient capacity to deliver client business needs without waste.

Our offices are based in Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best!

Due to client requirements, to be eligible for this role you must be an Australian Citizen and be able to obtain an AGSVA Baseline clearance. 

What you’ll do

At the moment, as Capacity/Availability Manager you will be focused on:

• Defines and implements Capacity/Availability Management policies, processes, tools and procedures
• Work with customers to obtain and understand demand requirements and patterns of business activity
• Manage an ongoing program with the client and delivery teams to identify and implement service improvement initiatives.
• Identify efficiencies that can be implemented to reduce the cost of delivering services without compromising the quality-of-service levels
• Monitor and track delivery of services against relevant SLA’s.
• Build strong relationships and develop a sound understanding of the client’s business needs, demand requirements and patterns of business activity
• Escalate risks discovered in, or affecting, the Capacity/Availability Management service

• End to end ownership and management of internal and third-party suppliers to ensure successful outcomes.

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

Required experience:

• Previous experience working as a Capacity/Availability Manager within a large complex multi-vendor environment

• Experience working in an ITIL aligned environment
• Broad understanding of technical concepts and frameworks

Nice to have:

• Ideally prior experience as a Capacity/Availability Manager in an IT Managed Services environment

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Our purpose 

Here at Datacom, we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in. 

About the Role 

The Associate Director – Go To Market (GTM) Strategy and Planning is responsible for managing and orchestrating a GTM approach to Datacom’s portfolio of services and products, driving lead generation and customer acquisition. The role will lead Datacom’s GTM Group strategy and planning across Australia and New Zealand.  

What you’ll bring:

• Demonstrated ability to manage complex matrix products and services portfolio organisations requiring first hand of GTM strategy and orchestration across sales, proposition and marketing teams.  
• Knowledge of building GTM initiatives founded on strategic investments across multiple value propositions 
• Leadership in the development of market-focused GTM plans with an understanding of proposition planning.  
• Broad and deep understanding of marketing and sales strategy, operations and related technology industry dependencies. 
• Demonstrated ability to implement long-term, customer-centred and data-driven strategies to obtain commercial results. 

What you’ll do:

• Provide leadership and and orchestrate a GTM approach to Datacom’s portfolio of services and products, driving lead generation and growth.  
• Establish an aligned approach to GTM in conjunction with Sales, Marketing, Partner Management, Proposition and Market Strategy teams.  

• Lead the day-to-day GTM Hub strategy across Markets and Lines of Business relating to GTM operations and governance, ensuring that planning and orchestration of a GTM strategy is delivered.  

Culture and Benefits 

Datacom is one of the largest suppliers of Information Technology professional services in New Zealand and Australia. As an ANZ company, we have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give us our unique culture and energy that you can feel from the moment you meet with us. 

At Datacom, you'll be recognized and valued for your contributions. We're growing year on year and can provide career opportunity in a collegial and agile environment that empowers people and promotes innovation. We care about our people and provide a range of perks such as health insurance, employee discounts, social events, remote working, flexi-hours, and professional development courses to name a few. We operate at the leading edge of technology to help our largest enterprise organisations explore possibilities and solve their biggest challenges, so you will never run out of interesting new challenges and opportunities. 

Our Why 

 Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. 

Our team

Datacom is successful when our people are successful. So, we provide an open, friendly environment that offers career growth, challenges, and generous rewards. We strive to develop a culture that encourages interaction and promotes social activity. We work hard but we also know how to have fun. We believe future success is dependent upon our commitment to hiring great talent and enabling them to achieve success through a supportive environment and by providing career development opportunities.

About the Role

The Endpoint Engineering team assists companies by supporting their environments day to day and recommending best practises to follow and implement. The team designs, builds, supports, and continuously improves end user solutions end to end, enabling our customers to transform their business and modernise their end user experience. You will problem-solve technical issues for customers to show how these products can make businesses more productive, collaborative, and innovative. As a SOE Engineer you will manage the day-to-day operations of the Customers endpoint systems with minimal direction and engage in project work when they arise. You will have a key focus on ensuring an exceptional customer experience to Datacom’s endpoint customer base.

We place a high degree of focus on developing our staff internally and offer financial incentives for engineers that certify in the technologies we use to support our customers.

This role is open in all our Datacom offices in Australia (Adelaide, Brisbane, Canberra, Melbourne, and Sydney).

Please note to be successful in this role you would need to be an AU Citizen. Baseline clearance advantageous.

What you will do

As a SOE Engineer, you will be responsible, but not limited to:

• Strong technical knowledge of Microsoft Endpoint Configuration Manager including SCCM and Intune
• Strong technical knowledge of Active Directory – Group Policy Management
• Strong Scripting ability (PowerShell, VBScript, Batch)
• Experience with Windows 10 task sequencing and end point configuration
• Experience with facilitating large and enterprise scale software deployments
• Maintenance, upgrades, and enhancements of environment wide configurations including user policies, device policies, security policies, firmware, drivers, and automation scripts through enterprise grade endpoint management platforms (Intune/SCCM)
• 2 years' experience in Citrix Image Management mandatory
• Ensure outstanding levels of customer satisfaction by demonstrating timely, professional, and attentive responses to customers and colleagues
• Operate in, and contribute to the winning culture of a high performing team
• Identify service improvements, efficiencies and/or cost reductions for Datacom customers
• Follow best practice methodologies and adhere to recognised ITIL processes (e.g., change/release).
• Perform upgrades on applicable hardware and operating systems as required/requested
• Provide maintenance and enhancements of deployed desktop operating system images (physical and virtual)
• Assist with projects as required
• Minimum of 3+ years’ experience in SOE migrations, projects, and implementation
• Provide continuous high-quality upkeep of supporting documentation such as Designs, As-Builts, How-tos, environment reporting, risk registers, tickets, and roadmap lifecycles

What you will bring

You will have 5 years’ IT industry experience, preferably within an IT managed service provider, with approximately 3 years’ experience in a similar SOE Engineer role. You will possess exceptional knowledge of Windows 10, 11. Along with good working knowledge of networking and TCP/IP, AD, DHP, DNS, certificate services and Enterprise applications. You will have exceptional skills in endpoint management platforms, System Centre Configuration Manager, Intune, and Virtual Desktops). You will bring exceptional troubleshooting, customer service, communication, and prioritisation skills; and will be comfortable and able to work autonomously with minimal supervision. You will be comfortable with rapid change and be available to travel to Datacom, customer sites and conferences when required.

Why join us here at Datacom? 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported. 

If you would like to know more and this sounds like you. Please apply online today online today!

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

We are currently seeking an experienced Senior Systems Engineer to join our high-performance Professional Services team on a 6-month contract.

This is a customer facing consulting position that requires exceptional collaborative skills and the ability to build strong partnerships with our customers and within Datacom.

The successful candidate will ideally have previous Professional Services experience with external customers and exposure to all aspects of delivering projects, including consulting, design, configuration, testing and deployment.

Our offices are based in Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney.We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best!

Please note that to be successful in this role, you must be an Australian Citizen and have a Baseline or NV1 security clearance.

What you’ll do

At the moment, as the Senior Systems Engineer you will be focused on:

·          In this key cross-disciplinary role you will work closely with our Customers, Partners, Sales and Technical teams.

·          Ensure assigned projects are delivered on time, within budget, to agreed scope.

·          Serve as the technical point of contact for implementation services and solutions. This may either be provided remotely or on-site.

·          Providing pre-sales support and expertise to the sales team.

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

To be successful in this role you must have a minimum of 5 years’ experience working with external enterprise customers in delivering projects in professional services environments.

Must have experience with design, implementation and optimization of:

·          Windows Server, Active Directory, Exchange.

·          Virtualization (VMWare, Hyper-V, AHV).

·          Have experience in one or both of the following: Backup (Commvault, Veeam) OR Storage (HPE, NetApp, Lenovo & Dell)

·          Automation and Scripting (PowerShell, Python)

You will have a curiosity & passion for customers and a proven ability to communicate solutions in a way that resonates with all levels of our customer’s. You must be comfortable in engaging both technical and non-technical staff and stakeholders.

·          You can work both independently on competing priorities and as part of a team.

·          You'll have excellent written and verbal communication skills.

Datacom is committed to hiring, developing and promoting the best talent from a diverse range of backgrounds. We are local at heart, yet world-class in capability. This role offers you an exciting opportunity to join a diverse team within a highly successful organisation.

Due to rapid growth within our project portfolio, we are currently only considering applications for candidates with previous experience in consulting and/or project delivery for external customers. If you are ready for a change and wish to be a part of a fast paced and dynamic team where you can make a difference, then we would love to hear from you.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role

Our Service Desk Agents are the first point of contact for our clients. No two days will be the same as you’ll be proactively problem solving any customer issues that come your way or escalating them as appropriate.
As part of the Managed Services team, you’ll provide high quality, efficient support to our clients and their customers through responding to telephone calls, emails and alert monitoring. Following ITIL processes, you’ll identify, troubleshoot and resolve incidents and service requests.

At Datacom we’re committed to developing, retaining, and promoting diverse talent. We want to help you grow your current skills and give you the opportunity to learn and develop brand new ones.

Have a qualification in IT and looking for your entry to the industry? We promise to provide you with a supportive environment while learning the key foundations in our Service Desk team and all we need from you is passion and enthusiasm!

Your career at Datacom, just like technology, has endless possibilities. Looking to get into Cyber Security, Cloud, Network or Database engineering? Our Service Desk Agent roles are the first step in unlocking your IT career!

If you're looking for meaningful work with genuine career progression opportunities, training and development, we'd love to hear from you!

Operating Hours
The operational hours for the Service Desk are Monday to Sunday 6am to 10.30pm, to be successful for a Full-Time role you will need to have full availability to work across these hours on a rotating roster!

Benefits

• Continued opportunities for long term growth in IT in Australasia's largest professional IT services company!
• We aim to have everyone ITIL certified in their second year!
• We offer options for you to interview virtually.
• Best in class rewards and recognition program including awards and corporate retail discounts on tap.
• Paid Parental Leave
• Employee referral programs - once you are in and you are loving it - you can refer a friend and get $1000!

What you’ll bring

Someone who wants to be part of a team that is striving to achieve the best possible outcome for all our customers, and develop skills and knowledge that form the foundation of a career in IT.

In our successful candidates we are looking for:

• Self-starters who are motivated to kick-start their careers in technology
• Team players who have excellent interpersonal skills (you’ll be working with people just as much as computers)
• Customer-centric superstars — we pride ourselves on delivering our best work to our customers
• Awesome problem-solvers who have fresh ideas and are willing to give anything a go.

Due to client clearance requirements Australian Citizenship, ability to pass national police check and willingness to obtain a Baseline Clearance is essential.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Our Why 

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. 

About the Role (Your Why)  

The Workforce Optimisation team is responsible for several outsourced projects and services for some of our biggest clients in Datacom. We have a bigger purpose—not only are we focused on delivering awesome business outcomes, but we are also thinking, planning, and taking action on revolutionising the technology industry!

The Workforce Planning Manager is responsible for analysing, forecasting, and planning workforce supply and demand, as well as talent needs and gaps, to ensure that an organisation has the right people with the right skills to support its business objectives.

Our offices are based in Adelaide, Melbourne, Sydney, and Brisbane. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. Therefore, we leave it to you and the team you join to figure out what works best! 

Please note that to be successful in this role, you must be an Australian Citizen and be able to obtain a Baseline or NV1 security clearance.

What you’ll do   

The Workforce Planning Manager is responsible for (but not limited to):

• Analysing, implementing, and monitoring workforce planning initiatives to optimise and scale the evolving workforce and long-range plans.
• Collaborating with business leaders, strategic planning, HR, Finance, and other stakeholders across the company to review existing and future workforce needs and to ensure alignment with business objectives and financial goals.
• Collecting, interpreting, and evaluating workforce metrics to provide data-driven insights for internal and external talent pool assessments, headcount reviews, forecasting and business scenario planning, reviewing processes, and monitoring plan effectiveness.
• Lead the development, execution, and communication of the company’s workforce planning roadmap to optimise and scale an evolving global workforce and to create strategic long-range plans.
• Oversee workforce planning initiatives, including headcount metrics analysis, internal and external talent assessments, forecasting, plan roll-out, processes, and controls.
• Selecting, developing, and evaluating personnel to ensure the efficient operation of the function.

We are a pretty agile company. We are keen to respond to customer, technology, and internal stakeholders’ changing requirements, which can mean evolving in our roles to meet those needs. 

What you’ll bring  

• Extensive experience with workforce planning and scheduling in a large complex organisation – Ideally within a Business Process Outsourcing (BPO) environment
• Strong understanding of business requirements with an appreciation of business strategy, forecasting and workforce behaviour
• Ability to work on moderately complex assignments, requiring judgment in resolving issues and making recommendations.
• Assures adherence to budgets, schedules, work plans, and performance requirements
• Ability to interact with a variety of stakeholders and team members across different business units
• Blend of commercial, technical, and consulting skills.
• Strong financial management practices with a clear understanding of the relationship between costs, utilisation, and project revenue
• Establishes and assures adherence to budgets, schedules, work plans, and performance requirement
• Proven analytical and problem-solving skills

Why join us here at Datacom? 

Datacom is one of Australia and New Zealand’s largest Information Technology professional services suppliers. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people who give Datacom its unique culture and energy, which you can feel from the moment you meet with us. 

We care about our people and provide a range of perks, such as social events, chill-out spaces, remote working, flexi-hours, and professional development courses. You’ll have the opportunity to learn, develop your career, connect, and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges. You will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone. We take pride in the steps we have taken and continue to take to make our environment fun and friendly and our people feel supported. 

#LI-Hybrid

Our Why 

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. 

About the role

The Project Coordinator is responsible for coordinating all aspects of a project. This busy role involves juggling multiple deliverables, so requires excellent organizational and time management skills. The successful candidate will embrace the ever-changing landscape and keep across the delivery requirements for our customers all while maintaining internal systems for their assigned workload.

What you’ll do

• Coordinating project schedules and helping ensure that projects are delivered within given timeframes and meet user requirements and are easily maintainable.
• Coordinating documentation, design and development of projects.
• Contacting company personnel at all organizational levels to gather information and prepare reports.
• Providing analytical and administrative support
• Interacting extensively with key stakeholders including sales & account teams, technical & systems engineering teams and project management team leadership and support functions
• Assisting with the reporting on the progress against project timeframes, milestones and budget.

• Assisting and providing support for the project team to deliver maximum levels of productivity.
• Analysing problems, determining approach, compiling and analysing data, and preparing reports/recommendations.

What you’ll bring

• A strong client focus with experience in relevant IT projects is highly desirable
• Demonstrated planning and organisational skills including exceptional attention to detail.
• Demonstrated ability to manage multiple tasks at one time, achieve required outcomes and meet deadlines in a high-pressure environment.

• Demonstrated understanding and working knowledge of administrative support techniques and methods.
• Knowledge of finance management practices, with a clear understanding of the relationship between costs, utilisation and project revenue.
• 2-4 years of relevant project administration or coordination experience.
• Project coordination skills, deploying project management disciplines and processes.
• Ability to successfully deliver projects, coming in on time, to scope, quality and within budget.
• Ability to work on assignments requiring considerable judgement and initiative.
• Assures adherence to budgets, schedules, work plans, and performance requirements.
• Ability to work in large collaborative teams to achieve organisational goals, and act as informal leader and mentor developing employees.
• Proven analytical and problem-solving skills.
• Effective presentation skills with the ability to convey technical information across various levels.
• Strong verbal and written communication skills.

Why join us here at Datacom? 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported. 

Position:  Operations Engineer

Datacom Location:  Adelaide, Brisbane, Canberra, Melbourne and Sydney (Not WA)

Our Why 

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. 

About the Role (Your Why)  

Datacom operations are seeking an Operations Centre Engineer whose role is to monitor systems including Windows, UNIX, Database, Cloud and backups in real-time on a 24x7x365 rotational basis and able to troubleshoot/triage/resolve events or escalating to specialist’s teams for resolution. You will receive a standby allowance for when offshift and when called in to cover, all hours are considered overtime. There is a shift allowance of 12.5% on all working hours too so that standard pay is as uniform as possible, regardless of if you are day or night shift.

It is essentially just above an entry-level role, so don't let the title scare you off! We do still need people with IT experience - the role is perfect for those who have done service desk or desktop engineering work - but note that this is still an associate level position. It is seen as a transitionary role and a great stepping stone to get into higher level IT roles, as has happened with many of our staff since the teams' inception 4 years ago. After working in this role, you should be able to handle the business critical tasks and changes while you have time to focus on any certifications you are interested in. You can really showcase your skills ihere and be involved with the technologies that you want to be involved with, initially at a lower level but you can steadily increase your utilisation of other, higher technologies as you grow and develop.

Our offices are based in Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/life balance. We therefore leave it to you and the team you join to figure out what works best! 

What You'll Do

• Accepting, prioritising and managing Incidents and Requests.
• Real-time monitoring of all infrastructure for availability, capacity and performance monitoring and Reporting.
• Performing compliance activities/tasks e.g. Back-up & Health Checks.
• Proactivity identifying potential issues through our health check regime.
• Completion and monitoring of patching activities.
• Prompt detection, resolution, and escalation of incidents through MIM & Resolver Groups.
• Exposure to BCP/DR methodologies and planning.
• Creating & managing change requests and assigned tasks.
• Proactively working with the team & resolver groups on continuous process improvements.
• The role involves shift work, so you need to be able to work autonomously or part of small team.
• You need to be able to think on your feet as you will need to deal with a number of customers with changing needs.

This role requires Australian Citizenship and you must be able to obtain a minimum Baseline Security Clearance and is available across most of our AU offices except for WA due to the time difference being difficult to roster; Sydney, Melbourne, Canberra, Brisbane and Adelaide are all places we have a Datacom offices where you can work from! Note that the majority of the work will be from home though and you may be in the office as little as once per month!

We are a pretty agile company and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs. 

What You’ll Bring  

• Around 2 (near or above) Years IT experience.
• Able to produce accurate and concise technical & process documentation.
• Tertiary qualifications in Information technology, Computer Science or related discipline, working towards one or equivalent. work experience.
• Professional in appearance and manner.
• Clear communication skills.
• Great attention to detail.
• Good time management skills.
• Proven ability to follow and adhere to processes and procedures.

Skills Required:

Highly Regarded Experience

• MCSA/MCSE/MCITP Certification
• ITIL V3/4 certification
• Microsoft SCOM 2016,2019+
• Paessler PRTG
• ScienceLogic
• Microsoft Server 2012,2016, Azure
• Microsoft Exchange 2013, 2016+
• AWS
• Microsoft Active Directory
• Microsoft PowerShell
• Virtual Machines
• Backup Management (NetBackup, Commvault, Backup exec, Shadowprotect, Bocada etc.)

Why Join Us Here at Datacom? 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Position:  Operations Engineer

Datacom Location:  Adelaide, Brisbane, Canberra, Melbourne and Sydney (Not WA)

Our Why 

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. 

About the Role (Your Why)  

Datacom operations are seeking an Operations Centre Engineer whose role is to monitor systems including Windows, UNIX, Database, Cloud and backups in real-time on a 24x7x365 rotational basis and able to troubleshoot/triage/resolve events or escalating to specialist’s teams for resolution. You will receive a standby allowance for when offshift and when called in to cover, all hours are considered overtime. There is a shift allowance of 12.5% on all working hours too so that standard pay is as uniform as possible, regardless of if you are day or night shift.

It is essentially just above an entry-level role, so don't let the title scare you off! We do still need people with IT experience - the role is perfect for those who have done service desk or desktop engineering work - but note that this is still an associate level position. It is seen as a transitionary role and a great stepping stone to get into higher level IT roles, as has happened with many of our staff since the teams' inception 4 years ago. After working in this role, you should be able to handle the business critical tasks and changes while you have time to focus on any certifications you are interested in. You can really showcase your skills ihere and be involved with the technologies that you want to be involved with, initially at a lower level but you can steadily increase your utilisation of other, higher technologies as you grow and develop.

Our offices are based in Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/life balance. We therefore leave it to you and the team you join to figure out what works best! 

What You'll Do

• Accepting, prioritising and managing Incidents and Requests.
• Real-time monitoring of all infrastructure for availability, capacity and performance monitoring and Reporting.
• Performing compliance activities/tasks e.g. Back-up & Health Checks.
• Proactivity identifying potential issues through our health check regime.
• Completion and monitoring of patching activities.
• Prompt detection, resolution, and escalation of incidents through MIM & Resolver Groups.
• Exposure to BCP/DR methodologies and planning.
• Creating & managing change requests and assigned tasks.
• Proactively working with the team & resolver groups on continuous process improvements.
• The role involves shift work, so you need to be able to work autonomously or part of small team.
• You need to be able to think on your feet as you will need to deal with a number of customers with changing needs.

This role requires Australian Citizenship and you must be able to obtain a minimum Baseline Security Clearance and is available across most of our AU offices except for WA due to the time difference being difficult to roster; Sydney, Melbourne, Canberra, Brisbane and Adelaide are all places we have a Datacom offices where you can work from! Note that the majority of the work will be from home though and you may be in the office as little as once per month!

We are a pretty agile company and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs. 

What You’ll Bring  

• Around 2 (near or above) Years IT experience.
• Able to produce accurate and concise technical & process documentation.
• Tertiary qualifications in Information technology, Computer Science or related discipline, working towards one or equivalent. work experience.
• Professional in appearance and manner.
• Clear communication skills.
• Great attention to detail.
• Good time management skills.
• Proven ability to follow and adhere to processes and procedures.

Skills Required:

Highly Regarded Experience

• MCSA/MCSE/MCITP Certification
• ITIL V3/4 certification
• Microsoft SCOM 2016,2019+
• Paessler PRTG
• ScienceLogic
• Microsoft Server 2012,2016, Azure
• Microsoft Exchange 2013, 2016+
• AWS
• Microsoft Active Directory
• Microsoft PowerShell
• Virtual Machines
• Backup Management (NetBackup, Commvault, Backup exec, Shadowprotect, Bocada etc.)

Why Join Us Here at Datacom? 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

As a Desktop Support Team Lead, you will be responsible leading a team of end user services engineers within the IT Outsourcing group to ensure best practice support methodology is practiced, technical experience leveraged and customer outcomes are delivered driving high levels of customer satisfaction. The Desktop Support Team Lead is expected to manage the day-to-day customer related operations of the Onsite End User Services Support group.

This role is based in Penrith and Sydney. Due to customer requirements, we will require Australian Citizenship to be eligible, no visa sponsorships for this position.

What you’ll do

At the moment, as Desktop Support Team Lead you will be focused on:

• Being the single point of contact for all EUS related issues and escalations for all stakeholders
• Ensure all escalations are addressed with effective communication back to the relevant stakeholder and associated parties
• emerging relevant technologies and the possible application of these technologies to the client base and Datacom.
• Assist in Problem Management when required delegating as appropriate.
• Support the Service Delivery community in Continual Service Improvement Initiatives
• Manage call management system queues to ensure tickets are assigned and
• Mentor and coach staff members on customer related issues Promote a positive culture within the team
• Ensure operational performance of the team delivers a high level of customer satisfaction.
• Demonstrate a strong managerial and leadership style.
• Ensure staff are clear on expectations and performance requirements.
• Ensure the Operations Manager (EUS) is aware of noncompliance issues and performance anomalies.
• Ensure all staffs adherence to the breached call reporting policy
• Track and record expenses for EUS team staff members
• Ensure staff enter timesheets in line with Datacom process

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

Required experience:

• Hardware and peripherals i.e. laptops, notebooks, workstations desktop PC's, printers, media and audio-visual equipment BYOD and mobility
• Active Directory, Microsoft Exchange, SCCM, End-Point Imaging, and experience in SOE creation and maintenance
• Desktop and software applications i.e. Operating Systems (Windows 7 through 10 and), Microsoft Office 2007 through 365, Antivirus software and systems

Nice to have:

• You will bring excellent verbal and written communication and have the ability to articulate technical information to the target audience. Your professional customer service will be second to none, and you will have the ability to work autonomously with excellent time management

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.